Serco Avaliações 

Horrendous nasty inept deceitful, when conducting benefits assessments. I had witnessed awful interviews in people's homes.

Was told by serco that garden waste had to be dried out before putting in waste collection bin. And if grass was freshly cut the bin should be half full as there operatives are unable to lift full heavy bins.

Possibly the worst customer service I have experienced. I never ever kick up a fuss but the way they aren’t able to provide a formal complaints procedure nor an ombudsman and palm you off. Just seen the other bad reviews … makes sense!

Household waste bin was crushed by the bin lorry over 2 weeks ago and the bin-men dutifully reported the situation. I also called to assure me that the incident report had been registered with the customer service office and I was told that a replacement bin would be brought to my house "within days". Fortunately I asked for the Case Number for future reference A week later, still no bin. So I called again and the staff member tried to feed me some porkies that the bin had been delivered "the other day"!! So I asked if, again they would replace the bin that they destroyed and was told I was checking too early as it it would be with me withing 10 working days!! Now if you beleieve that you'll believe anything. And sure enough I checked again today and guess what? member of staff had never heard of "Case Numbers". I'm starting to loose the will to live.

Not worth giving them one STAR .Pathetic company and pathetic Birmingham city council for giving them 30 year contract .
This company should be dragged in court for making Birmingham City one of the dirtiest city in the UK. Why are we paying for council tax when rubbish is left to collect for months ?
I wonder how much back handers SERCO gave to get a thirty year contract 😡 ?

Currently in the Norfolk and Norwich hospital after an operation this afternoon. A young man employed by Serco came around this evening to change the privacy curtains in the ward. He was excellent, polite, and a really nice lad. As he was working, he chatted about Portugal ( his home country), places that he lived in the UK etc whilst he was working. He was extremely quick with his work and said goodbye to us at the end. His name is Antonio and he's certainly a credit to Serco. I only hope they pass on this message to him as he is the sort of staff you really should be employing. He was a breath of fresh air to us patients lying in our beds moaning 🤣🤣

A vile Disgusting institution a disgrace on an ankle monitor gps which is already unjust & trying to breach me for your faulty charger and portable one not working when I have called & informed. So when someone gets frustrated about this you cancel the call no swearing or threatening language was conducted, Its not surprising they have to put that there because ruining and interfering with hundreds and thousands of peoples lives. Disgusting sweatbox vans terrible company tagging hardworking immigrants absolutely revolting.

If I could give 0 stars, I would.

Absolutely awful place to work. I was hired as a Payroll Administrator and after just two weeks was moved to a completely different team with a completely different job. I received virtually no training and was expected to just know what I was doing. When I asked for help, I was basically told to beg my teammates for training because nobody had time.

I was then moved again to pensions, which was just as disorganised. I was made to come into the office every day for four weeks while everyone else worked from home, with no fair explanation. They even separated me and another colleague like we were in school.

The management was disorganised, support was non-existent, and the environment was incredibly toxic. Save yourself the stress and look elsewhere.

Why can’t I rate zero stars? They’re absolute nonsense. Damaged my wall at the home by coming onto the property, yet at my partners house, the bins at the gate were not on a definitive boundary so they couldn’t reach an arm’s length onto the property to get them. Happy to leave waste just on the street for the next two weeks. Rude customer service too. Why are we paying tax to our local government for them to waste it on cowboy companies

Abysmal and irresponsible.
They turned up on behalf of Openreach to do a new residential broadband /phone service installation and refused to do work because “telecare device exempt” was missing from their works instruction even though explained that the Telecare device was entirely independent and not in anyway connected to any broadband or fixed phone lines.

They left 86 year old vulnerable woman alone with no phone service or tv as her old service had finished and equipment posted back day before.

The whole point of this process is to protect vulnerable people but their dysfunctional processes and ineptitude caused the exact opposite.

I can only assume Open Reach and Serco have now fully off shored their intelligence in readiness for AI as they don’t trust their customers or their own staff.
BTW : the earliest rescheduled installation date with correct paperwork is a 3 1/2 weeks wait and can’t/ won’t do a prioritised earlier installation.

Suggest OFCOM look into the other broadband companies as well following Virgin Media’s £28m fine for years of systemic wholesale lying and fraud to customers.

Serco UK and Serco USA are both Serco Group PLC. which originally I mistook for a USA company. The subcontract to a company called Baumgartner, which employs a Quantity Surveyor that put-forth horrible lies on me in the workplace. The lies went all the way to DCSA to try and destroy my career. Luckily I was able to defend myself and protect my family and me. Since prime Defense contractors are responsible for their subcontractors, I wrote to Serco. They never responded nor dud anything to the employee. Meanwhile I served my country and almost lost my life and could have lost my career based on made-up damaging lies. This company is completely unprofessional and from my view should not be allowed to do business with the USA at all ever. They have no ethics.

Serco, ( North norfolk) is quite hopeless. Our senior citizen bungalows have no bins, so serco supply, ( or are supposed to supply, bin bags,) and collect same.North Norfolk District Councils environmental services has a hysterical and somewhat deranged female who frequently claims we get two bin bag deliveries per year. WE DON'T! She is a liar! A fabricator!The last regular delivery was three years ago. Since then we go to North norfolk District Council every April to collect, or arrange delivery of bin bags. This April was the same as usual. We were told Serco would deliver bags to us. THEY DIDN'T! Half way through May I went back to NNDC, and was told to phone serco. I did, and was told a 10 day wait would occur before bin bags were delivered. THEY NEVER ARRIVED. In June myself and a neighbour called again and a very nice lassy called Abi said she would chase our bin bags up.
My neighbour received one roll of each bin bag type this morning( mid July!). I GOT NOTHING ! So my courteous and polite stance has resulted in nothing at all for 12 weeks, and this is nothing new for Serco. As mentioned previously this has been going on for THREE YEARS, and Serco don't care less, they couldn't be bothered. We pensioners are here to be abused, and ignored, by SERCO....The evidence is obvious and clear to see. Serco...is rubbish!!!

Got a membership with serco at Whitchurch. Lovely new facility and lovely new staff.

Had several issues with oversubscribed kids swimming classes and parents fighting for showers/changing rooms for their kids/parents walking around in muddy shoes in the changing rooms - nothing was done.

Went to cancel my membership - they say they can't find it on the system. Membership number and DOB given. Say they still can't find is as the email is wrong. Sent same details from the new email. Now say can cancel but need to pay last two months. Requested bank details three times. Said "we'll be happy to share those with you". Now have changed to "we do not have bank details" please call (which I have and noone answered) or visit the gym. 15 emails and a phone call in and no joy. Absolutely useless.

Company takes ages to get anything done, does not seem to want to improve its service, standard coorperate scum that charges high prices little to no payoff

My experience working at Serco was extremely negative. I felt the company treated staff poorly and did not genuinely care about employee wellbeing. The work environment was stressful, support from management was lacking, and staff concerns did not seem to be taken seriously.

In my opinion, Serco needs major improvement in how it supports, communicates with, and values its employees. I would not recommend working there if you are looking for a healthy, supportive workplace.

This company will never advocate for you. They will hire you, but then they will let you go for their own mistake. This company doesn't care for their employees. The HR was total mess from the beginning to the end. She didn't know what she was talking about, and won't be helping you if you run into a problem.

We do contract work for Serco. Well not anymore though as we still have 4 outstanding invoices 5 MONTHS OVERDUE. No reply emails, no call backs, no response anywhere as to why they haven't paid the invoices for works completed in December 2025. They don't care that you did the right thing and paid your team for the work. Don't ever work for these guys if you would like to get paid for the work!

When applying for any position, your CV is simply scanned for the right words (automatically) despite being the most qualified person that has applied. The scan system could (and probably will) miss the words that it’s looking for. I can assure everyone who may be looking at applying for a position within Serco, to look elsewhere. They are absolutely what is bad within recruitment, and it all done to save themselves money.

Worst bin collection company our council ever used

They say 'We care' but really they don't...
They're not bothered about Employees mental health and wellbeing.
I was bullied by some colleagues and not getting appreciation at all from work. I've been treated like utter rubbish.
I did notify someone about it and expected support but they just wanted me to carry on with the job and forget what happened. Like sweeping problems under the mat.
Not professional!