Serversdirect Avaliações 

463
O TrustScore é 3 de um total de 5

3,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Delivery was supposed to be Monday, one week on from the order date, but it never arrived. Phoned the following day, as there was no valid email address, and spoke to someone who was clearly reading... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

OMG, what an amazing company. Ordered 2 x aircon units, one for us and the other for elderly parents. Delivered as promised the next day. Had a question and cannot praise highly enough the customer... Ver mais

Avaliado com 4 de um total de 5 estrelas

Supplier did everything as promised. A couple of issues with the carrier. First attempted delivery failed, van arrived on time but it looked like the package was not loaded and the driver left after r... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Ordered and paid for a Dell PC, paid extra for next day delivery. The order did not arrive next day and received an email giving me a new delivery date, about 8 working days from original date, no oth... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Informática

Informação fornecida por fontes externas variadas

The UKs best for tower, rack and blade servers, all available on next day delivery. Free advice and technical support.


Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

463 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,2

Todas as avaliações

(463)

17 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Order not received and Poor customer service

Ordered Desktop PC on 25th Aug and paid delivery charges for collect plus next day delivery.
Item was not delivered on 26th Aug. Today (27th Aug) I called customer service and they were very rude and unapologetic and did not resolve issue apart from saying that you will your order today. I emailed customer service and they refunded delivery charges. At the time of writing this review I see on delivery tracking website my order was not delivered and returned to Depot again.
Company returned delivery charge but I have not received my order. I am not worried about delivery charge but I need my order for which company has charged the full amount. I would have rather bought the same item elsewhere if they have not promised to deliver next day.

27 de agosto de 2021
Avaliação não solicitada
logotipo da Serversdirect

Resposta da Serversdirect

Hello Lovenish,
Thank you for your review
I am truly sorry for the overall experience you have had with us and with the delivery of your order.
I have passed on your comments to the relevant department, so this can be investigated and dealt with internally regarding the concerns raised in your review.
I have investigated this further and can see the delivery has now been successful, but due to the issues you have experienced, we have refunded your delivery charge, which will show back in your account within 2-5 working days.
Again, I am genuinely sorry for any inconvenience caused. If you do have any further queries, please let us know.
Kind Regards
Alice

Avaliado com 5 de um total de 5 estrelas

Quick response times

Even though there was an issue with my purchase (a missing part), Appliances Direct acted quickly and resolved my issue satisfactorily. I would recommend to my family and friends. They are friendly and courteous and respond quickly.

13 de agosto de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ordered the Synology DS218 from Servers…

Ordered the Synology DS218 from Servers Direct as they were the only people to have it in stock, bit of a bonus that they were also the cheapest. It arrived the next day as expected and was well packaged, email updates all the way along the process. I have used and recommended Laptops Direct previously so when my Google search for a DS218 turned up Servers Direct I knew everything would go smoothly.

23 de julho de 2021
Avaliado com 5 de um total de 5 estrelas

Perfect in everyway

In the olden days, I used to go to PC World and wander around their laptops until I found one that looked good and I could afford. Six years on, after considerable online research, I settled on a computer offered at a competitive price by Serversdirect. I paid for it on a Sunday and it arrived via DPD midday on the Tuesday, in immaculate condition. A faultless service and the laptop is pretty damn good, too.

5 de julho de 2021
Avaliado com 1 de um total de 5 estrelas

Wrong technical advice given on server…

Wrong technical advice given on server parts, customer service doesn’t seem to be in anyway connected to the sales department. So when got an issue I’m stuck with goods struggling to return. It’s literally just drop shipping by sounds of it without any technical knowledge of what they are selling. Cheap is always best as can cost more in long run.

17 de junho de 2021
logotipo da Serversdirect

Resposta da Serversdirect

Hello David,
Thank you for your review.
I am truly sorry for the overall experience you are having with your order currently.
I have passed on your comments to the relevant departments so this feedback can be investigated and dealt with regards to the concerns raised.
I have reviewed this further and can see a collection has been arranged for the goods and once returned the case manager will be in touch to discuss this matter further and get this resolved for yourself.
I am genuinely sorry for any inconvenience that has been caused but if you do have any further queries then please let us know.
Kind Regards
Kieran

Avaliado com 4 de um total de 5 estrelas

I brought a TV from buyitdirectuyitdirect but…

I brought a TV from buyitdirect but after 18 months it developed a fault at first they didn't want to know so I did some homework and they had it back for test unfortunately it took nearly a month for them to sort but lucky they said it had developed a fault and are sending me a replacement brilliant thank you

16 de junho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The lead piece of the charger was…

The lead piece of the charger was missing from the phobe i ordered. Quick part refund was one of the options offered to me by the company. Very quick, very direct (pardon pun). Great customer service. Phone was in excellent condition. No problem recommending this company
David

8 de junho de 2021
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Problem Free until they called get me to change the rating!

Ordered a MFP and it arrived in quick time. Then days later they called to try to get me to up the rating. You are not supposed to game the reviews.

28 de maio de 2021
logotipo da Serversdirect

Resposta da Serversdirect

Good afternoon,
Thank you for your email.
I am sorry you were called to up the rating, we do sometimes call customers to understand what we could have done to achieve a 5-star rating so we can listen to feedback and implement positive changes within the business to achieve a more positive customer journey.
Please accept my apologies for any inconvenience caused to you.
Kind Regards
Atif

Avaliado com 2 de um total de 5 estrelas

On way, please review yet not even left

Received a notification that order is on the way 4 days ago, now received request to review yet there is no tracking info, order hasn't arrived and website says still awaiting dispatch.....so not a great experience, just confusing and takes me from 'great that was quick' to very disappointed and frustrated.

16 de maio de 2021
logotipo da Serversdirect

Resposta da Serversdirect

Good Afternoon,
Thank you for your review and I am sorry to hear about the issues you have had with your order and I can see you have since contacted our customer services. This is being shipped directly from the suppliers so we will chase them for an update and then update you as soon as we can.
I am so sorry for any inconvenience this has caused.
Thank you
Katrina

Avaliado com 5 de um total de 5 estrelas

Kitchen appliances

The whole experience of ordering, delivery and checking out after sales queries was brilliant, customer service was very good and put me through to NEFF who answered my query. I would recommend Appliances direct.

14 de maio de 2021
Avaliação não solicitada

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