Placed an order for x2 seagate 8tb hdd. Web site said they were in stock. Very urgent order. Order accepted. Paid next day delivery. Received multiple emails saying order accepted and processed, it th... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
OMG, what an amazing company. Ordered 2 x aircon units, one for us and the other for elderly parents. Delivered as promised the next day. Had a question and cannot praise highly enough the customer... Ver mais
Supplier did everything as promised. A couple of issues with the carrier. First attempted delivery failed, van arrived on time but it looked like the package was not loaded and the driver left after r... Ver mais
A empresa respondeu
In the olden days, I used to go to PC World and wander around their laptops until I found one that looked good and I could afford. Six years on, after considerable online research, I settled on a comp... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
The UKs best for tower, rack and blade servers, all available on next day delivery. Free advice and technical support.
Informações de contato
Estados Unidos
- www.serversdirect.co.uk
3,4
Bom
458 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent service and price
Excellent service and price, and a spare power lead to suit UK plugs included. Well done.
28 de novembro de 2021
Product purchase…
I found the advert for what I was looking for.
I found the product.
I bought it.
I installed it.
It is working well.
27 de outubro de 2021
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Be warned this bulb does not work on 5GHz
My only requirement was that the bulb worked on 5GHz which the advert confirmed to be the case, turns out it isn't and you have to add a second network on 2.4GHz for it to operate. Complete waste of money.
18 de outubro de 2021
Resposta da Serversdirect
Hi Customer,
Thank you for your feedback.
I am truly sorry for the overall experience you have had with us and with the delivery of your order.
I have passed on your comments to the relevant department, so this can be investigated and dealt with internally with regards to the concerns raised in your review.
However, we hope you enjoy your order in the future, and if you have any further queries, don't hesitate to get in touch with us on 0330 041 2271.
Warm Regards
Alice
Rip off call charges
Calling Servers Direct cost me £1.80 for a 2 minute phone call. They do not tell you that you get a service access charge on top of the 13p pm. Rip off avoid companies that do this to make money from you.
12 de outubro de 2021
Avaliação não solicitada
Resposta da Serversdirect
Good Morning Tony,
First of all, thank you for taking the time to leave us a review, we really do appreciate it.
Please accept my apologies for the issues you have faced regarding the charge you faces whilst contacting us. This is certainly not the experience we expect our customers to have. I would like to assure you that as a valued customer there is a local rate telephone number located on your order confirmation.
After looking into this further I have issued a refund of these call charges. Please allow 3-5 working days for this to appear in your account.
I do hope this is an acceptable resolution to your review, but if you do require any further support please do not hesitate to contact us.
Kind Regards
Emily
Disappointed Though Not Surprised
The main reason for my rating was that I bought a laptop with a 15.6 inch screen and it's actually 14. I watch a lot of content and movies so always go larger rather than smaller with my laptop's. I always have reservations when shopping online as you can never really be sure of what you will actually receive (which should never be an issue in any case). As I need a laptop now I thought I would make do and be more careful with whom I shop in future. This kind of error should simply not happen though as the title of this review shows it's the unnecessary risk you take when shopping online. This simply should not have occurred.
11 de outubro de 2021
Resposta da Serversdirect
Hello Mr Alleyne,
Thank you for your review
I am truly sorry for the overall experience you have had with us and with your Laptop.
I have passed on your comments to the relevant department so this can be investigated and dealt with internally with regards to the concerns raised in your review
I have investigated this further and can see the delivery has now been successful but due to the issues you have experienced I have now processed a goodwill gesture of £25 which will show back in your account within 1 - 5 days
I am genuinely sorry for any inconvenience that has been caused but if you do have any further queries then please let us know
Kind Regards
Emily
Great service
Server arrived on expected date. Well packaged. Good value for money as well.
Bought this a as a home media Linux server and everything just worked.
9 de outubro de 2021
Extreme delays and poor customer…
Extreme delays and poor customer experience. I just wanted to cash in a credit note (from when they’d previously delivered a damaged item) and purchase a computer monitor to work from home.
- 23 Aug, ordered the item and paid extra for delivery on 27 Aug
- 25 Aug, auto email- delivery delayed 2 Sept
- 31 Aug, auto email- delivery delayed 8 Aug. I tried to contact via LiveChat, no response. I carried Ed to contact via Twitter, no recent tweets. I checked the website, the item was still being advertised as ‘in stock’. I emailed the Sales Advisor who had placed the order, no response. I found a general email address and received the response of ‘incredibly sorry’, wait, or choose another item. I asked them to refund the delivery charge, they did not acknowledge this request.
- 6 Sept, auto email- delivery delayed 13 Sept
- 8 Sept, auto email- delivery delayed 16 Sept
- 14 Sept, auto email- delivery delayed 23 Sept
- 21 Sept, auto email- delivery delayed 1 Oct
- 29 Sept, auto email- delivery delayed 6 Oct
- 6 Oct, no delivery
- 7 Oct, no delivery
- 8 Oct, no delivery. I emailed customer service again and directly asked about compensation. I was met with the same ‘we’re truly sorry about the inconvenience’, wait, or choose another option.
Infuriating service.
9 de outubro de 2021
Avaliação não solicitada
Resposta da Serversdirect
Hello Sam
Thank you for your review
I am truly sorry for the overall experience you have had with us and your order's delivery.
Would you mind providing your Sales Order number or Postcode so we can investigate this further for you? The concerns raised in your review will be dealt with internally.
I am genuinely sorry for any inconvenience caused, but if you do have any further queries, please let us know.
Kind Regards
Emily
Great service and very prompt delivery.
27 de setembro de 2021
Ordering was fine but deliver was a let…
Ordering was fine but deliver was a let down
12 de setembro de 2021
Resposta da Serversdirect
Hey Adegboyega,
Thank you for your review
I am truly sorry for the overall experience you have had with us and with the delivery of your order.
I have passed on your comments to the relevant department, so this can be investigated and dealt with internally regarding the concerns raised in your review.
I have investigated this further and see your case manager has since been in touch to advise on the delivery.
Our suppliers have advised that this was delivered on 11/09/2021; please reply to the separate email if you have not received this.
I am genuinely sorry for any inconvenience that has been caused; if you do have any further queries, then please let us know
Kind Regards
Alice
Installed two of the Ubiquiti access…
Installed two of the Ubiquiti access points in a large building and they are excellent the coverage is faultless and after a software upgrade they have been superb could not beat the price or service from servers direct
31 de agosto de 2021
Delivery
I paid extra for next day delivery but it took 3 days to arrive very unimpressed
Hugh
28 de agosto de 2021
Resposta da Serversdirect
Hello Hugh,
Thank you for your review.
I am truly sorry for the overall experience you have had with us and with the delivery of your order.
I have passed on your comments to the relevant department, so this can be investigated and dealt with internally regarding the concerns raised in your review.
I have investigated this further and can see the delivery has now been successful, but due to the issues you have experienced, I have processed a refund on your delivery charge, which will show back in your account within 2-5 working days.
I am genuinely sorry for any inconvenience caused; if you do have any further queries, please let us know.
Kind Regards
Alice
Order not received and Poor customer service
Ordered Desktop PC on 25th Aug and paid delivery charges for collect plus next day delivery.
Item was not delivered on 26th Aug. Today (27th Aug) I called customer service and they were very rude and unapologetic and did not resolve issue apart from saying that you will your order today. I emailed customer service and they refunded delivery charges. At the time of writing this review I see on delivery tracking website my order was not delivered and returned to Depot again.
Company returned delivery charge but I have not received my order. I am not worried about delivery charge but I need my order for which company has charged the full amount. I would have rather bought the same item elsewhere if they have not promised to deliver next day.
27 de agosto de 2021
Avaliação não solicitada
Resposta da Serversdirect
Hello Lovenish,
Thank you for your review
I am truly sorry for the overall experience you have had with us and with the delivery of your order.
I have passed on your comments to the relevant department, so this can be investigated and dealt with internally regarding the concerns raised in your review.
I have investigated this further and can see the delivery has now been successful, but due to the issues you have experienced, we have refunded your delivery charge, which will show back in your account within 2-5 working days.
Again, I am genuinely sorry for any inconvenience caused. If you do have any further queries, please let us know.
Kind Regards
Alice
Excellent service from start to end
Excellent service from start to end. Well pleased!
22 de agosto de 2021
It came promptly.
18 de agosto de 2021
Quick response times
Even though there was an issue with my purchase (a missing part), Appliances Direct acted quickly and resolved my issue satisfactorily. I would recommend to my family and friends. They are friendly and courteous and respond quickly.
13 de agosto de 2021
Avaliação não solicitada
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