I have bought several pieces of jewellery from Shiptons in the last few years and I think they have an excellent selection of rings, earrings and other pieces. I have had great service when ordering i... Ver mais
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Veja o que dizem as avaliações
I've been using Shipton & Co for sometime, to purchase gifts and treats for myself. Great service, quick delivery, and customer support team
Although the items are well made, the delivery really lets Shiptons down. I ordered goods on 31st July and it is now 14th August, yet I haven't even had confirmation that the goods have been dispatc... Ver mais
A empresa respondeu
Excellent company. Have used them for many years. Lovely selection. Very tempting! Love the fact that I can phone and speak to real, knowledgeable people. Products delightful. Good range of prices... Ver mais
Detalhes da empresa
Escrito pela empresa
Since Albert Edward Shipton founded the company back in 1870, five generations of his family have honoured the original vision - to create spectacular jewellery with precious diamonds and rare gemstones gathered from the world's most remote locations. What sets Shipton & Co apart indeed is the dazzling quality of these gemstones which are ethically sourced and hand selected for you today by the founder's great great grandson, Jasper May. An acclaimed gemmologist, he brings both life-long study and inherited skill to his creative work.
Informações de contato
27-33 Spencer Street , B18 6DL , Birmingham, West Midlands , Reino Unido
- 03453045080
- customercare@shiptonia.co.uk
- www.shiptonandco.com
4,3
Excelente
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Beautiful jewellery
Beautiful jewellery
And brilliant prices. The shipping time is the only reason for 4 stars not 5
11 de dezembro de 2025
Avaliação não solicitada
Resposta da Shipton & Co
Thank you for your feedback. We’re pleased to hear you love the jewellery and our prices. We appreciate your comments on delivery times and will certainly take this on board as we continue to improve our service.
Let me start by saying I would order…
Let me start by saying I would order again. Customer service was not brilliant over the phone and there was no response to an email I sent.
Item took a while to arrive. It was for a birthday present and didn't arrive on time. That's fine as it was for my mam and she understood. Item was perfect in its own right but did not look like the one on the website! The item looked green tones on the website and pinkish tones in real life.
16 de janeiro de 2026
Avaliação não solicitada
Resposta da Shipton & Co
Thank you for your feedback and for saying you would order with us again — we really appreciate that.
I’m sorry your experience with customer service and delivery was disappointing, and that the item didn’t arrive in time for the birthday. I also understand your comments regarding the colour difference. If you would like to exchange it, we will be more than happy to help.
We’re pleased you were happy with the item itself and thank you for taking the time to share your experience.
Excellent customer service
Excellent customer service. Good web site. Well packaged goods.
7 de janeiro de 2026
Avaliação não solicitada
Resposta da Shipton & Co
Thank you for your lovely feedback. We’re really pleased to hear you found our customer service excellent, our website easy to use, and your order well packaged.
Good service
Good response from customer services when I requested an out of stock item. It was ordered and I was notified when it became available. It was delivered promptly and in good condition. The product was a gift, which was completely appreciated.
1 de dezembro de 2025
Avaliação não solicitada
Resposta da Shipton & Co
Thank you so much for taking the time to share your feedback. We’re really pleased to hear that our customer services team were able to help with your out-of-stock enquiry and keep you updated until the item became available. It’s lovely to know it arrived promptly, in perfect condition.
Very prompt service
Very prompt service, as always.
Delighted with earrings.
20 de dezembro de 2025
Avaliação não solicitada
Resposta da Shipton & Co
Thank you for your feedback. We’re so happy to hear the service was prompt as always and that you’re delighted with your earrings.
Fast delivery, safely packaged and lovely item.
Ordered just before Christmas and wasn't expecting it to arrive by Christmas (not that it was a present) but it arrived in a couple of days, securely packaged. Loved the item - just as it looked online. Very pleased with service and item. No complaints.
16 de dezembro de 2025
Avaliação não solicitada
Resposta da Shipton & Co
Thank you so much for taking the time to share your experience. We’re really pleased your order arrived so quickly and safely, especially at such a busy time of year. It’s lovely to hear that the piece was exactly as expected and that you were happy with both the service and the jewellery.
A lovely selection of jewellery
A lovely selection of jewellery, well worth the price paid!
25 de dezembro de 2025
Avaliação não solicitada
Resposta da Shipton & Co
Thank you for your kind words — we’re so pleased you loved the selection and felt it was great value. We really appreciate you taking the time to share your feedback.
First time problem
For the first time, ordering from Shipton & Co, something went wrong. I ordered 4 items but when the delivery eventually arrived there were only 3 items in the bag but the delivery note itemised all 4. There was no note saying one thing would be coming later. I contacted the company, which got back to me quickly, saying it would investigate. A few days later the missing item arrived, no explanation. All is well but I was concerned about lack of information.
22 de dezembro de 2025
Avaliação não solicitada
Resposta da Shipton & Co
Thank you for taking the time to share your experience, and for ordering with Shipton & Co.
We’re very sorry for the confusion caused when one item was missing from your initial delivery, particularly as the delivery note listed all four items. While we’re pleased the missing piece reached you safely, we fully appreciate that the lack of explanation at the time was unsettling. Normally, if an order is sent as a part-delivery, this is accompanied by a note explaining that an item will follow, and we’re sorry this was missed on this occasion.
Thank you for your patience and for your understanding.
Attentive phone calls from…
Attentive phone calls from Shipton...things had got complicated because I had to order by phone, rather than online, due to the vouchers I had received previously. Very happy with the ring and earrings.
8 de dezembro de 2025
Avaliação não solicitada
Resposta da Shipton & Co
Thank you for taking the time to share your experience. We’re really pleased our team could help by phone and make the ordering process smooth for you. It’s lovely to hear you’re happy with both the ring and earrings — we hope you enjoy wearing them, and we look forward to helping you again in the future.
always a pleasure to receive an order…
always a pleasure to receive an order from Shiptons
always securely wrapped and received on time
plus the ordered item is a pleasure to receive
21 de dezembro de 2025
Avaliação não solicitada
Resposta da Shipton & Co
Thank you for your kind feedback. We’re pleased to hear your order arrived securely and on time, and that you enjoyed receiving your piece. We really appreciate your continued support.
Why I recommend Shiptons.
Easy to use website.
Order fulfilled and delivered on time.
Well made and presented products at exceptional prices…
…but, please stop including the ringsizer as a complimentary gift - I’ve got 6 of ‘em languishing in a drawer!
Thank you.
11 de dezembro de 2025
Avaliação não solicitada
Resposta da Shipton & Co
Thank you for your review and kind comments about our website, service, and jewellery — we’re really pleased to hear you’re happy with your order.
We also appreciate the feedback about the complimentary ring sizer. That’s very fair (six is quite a collection!), and we’ll certainly pass this on to the team as we continue refining our packaging choices.
Thank you again for your support — it’s very much appreciated.
All good.
Bought various things from Shiptons over the last few years all been good so far.
I might have an item to return in the new year so will see how that goes.
Delivery is usually on time.
1 de dezembro de 2025
Avaliação não solicitada
Resposta da Shipton & Co
Thank you for your review and for your continued custom over the years — we’re pleased to hear you’ve been happy with your purchases.
If you do need to make a return in the New Year, our customer service team will be happy to help and ensure the process is straightforward for you. We’re also glad to hear delivery has usually been on time.
Thank you again for taking the time to share your experience.
Disgraceful
When my mother was alive I ordered her some things under my name as she was not capable of doing this herself. She died last August and over the past 15 months I have phoned customer services at least 5 times asking them to remove me from their mailing list as it was upsetting for my 92 year old father to keep receiving these catalogues at his house as it reminded him of the wife he'd just lost after 60 years of marriage. Each time I was assured by the person I was speaking to that I would be removed. More catalogues kept coming so I filled in a online form to Shipton & Co demanding that they remove me from their mailing list under the right to be forgotten UK GDPR ruling. What did they do then? They started emailing me asking me if I wanted to buy their stuff!!!!! Another catalogue has just arrived. How bloody hard is it to remove my name from their mailing list. It's a total lack of respect and very upsetting for all of us. If I could give 0 as a review I would have done.
20 de dezembro de 2025
Avaliação não solicitada
Resposta da Shipton & Co
Thank you for taking the time to leave this review. We are truly sorry for the distress this situation has caused you and your family.
We would very much appreciate the opportunity to look into this fully and ensure that all of your details have been completely removed from our records as we usually would do upon request. Please contact us directly on 0121 262 6478, where a member of our customer service team will be able to help immediately. Alternatively you can email on customercare@shiptonia.co.uk for attention of management who can double check and confirm everything has been actioned correctly.
We are genuinely sorry that this has caused further upset and appreciate you bringing it to our attention so we can resolve it properly.
Beautiful jewellery …
Beautiful jewellery and an excellent multi purchase offer. Arrived, safely packaged and very prompt delivery. Other online companies offer tracking which would be helpful.
24 de dezembro de 2025
Avaliação não solicitada
Resposta da Shipton & Co
Thank you for your lovely review. We’re so pleased to hear you were happy with the jewellery, the multi-purchase offer, and the prompt, secure delivery.
We also appreciate your feedback regarding tracking — this is very helpful, and we’ll certainly pass it on as we continue to improve our service.
Benchmark for Excellence
Over the years I have used Shipton&Co many times. From the first contact (by telephone, too long in the tooth for computerised ordering 🤔) And as I was phone earlier today. They have never let me down. I was late with my Christmas order, and was informed. The company would do their best, but it wasn't promised.At about 11.45 this morning a recorded package arrived. My wife's presents in time for the big day 🎁🎄🎅So in this review can I say again. A brilliant professional, yet comfortable, easy to deal with company. Shipton&Co should be the benchmark for excellence A. Neaves.
24 de dezembro de 2025
Avaliação não solicitada
Resposta da Shipton & Co
Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear that, over the years, our team has consistently looked after you — whether by telephone or otherwise.
We’re especially pleased that your Christmas order arrived in time and that your wife’s presents made it for the big day. Thank you for your kind words about our service and for describing Shipton & Co as a benchmark for excellence — that truly means a great deal to us.
The product was good and delivery was…
The product was good and delivery was fast! However the y initially charged me for two free gifts at £90 and the VAT twice. My phone call was acted on within a few hours and everything was put right.
19 de dezembro de 2025
Avaliação não solicitada
Resposta da Shipton & Co
Thank you for your review. We’re pleased to hear you were happy with the product and that delivery was fast.
We’re sorry for the initial error with the free gifts and VAT, but we’re glad this was resolved promptly once you contacted us. Thank you for bringing it to our attention and for giving us the opportunity to put things right
I deal with Shipton fairly regularly
I deal with Shipton fairly regularly ; their products make perfect gift and are of a high quality.
I always receive excellent service, goods are well packed and arrive within an acceptable timescale.
Thank you.
2 de dezembro de 2025
Avaliação não solicitada
Resposta da Shipton & Co
Thank you for your lovely feedback. We’re so pleased to hear you shop with Shipton regularly and that our jewellery makes such perfect gifts for you. It’s great to know you consistently receive excellent service, with well-packed items arriving promptly.
Resposta da Shipton & Co
Thank you for your kind feedback. We’re pleased to hear your items arrived promptly and that you found us dependable. We really appreciate your support.
This was my second purchase in a month
This was my second purchase in a month. I was so pleased with my last delivery I ordered more items for Christmas gifts. Again, I was more than pleased with the jewellery items.
21 de novembro de 2025
Avaliação não solicitada
Resposta da Shipton & Co
Thank you so much for your continued support. We’re delighted to hear you were so pleased with your first order that you came back to shop with us again, and that the jewellery made perfect Christmas gifts.
I needed to place my order by 'phone…
I needed to place my order by 'phone because I had a voucher to use. The lady I spoke to was most helpful and efficient, and my order arrived within a few days
3 de dezembro de 2025
Avaliação não solicitada
Resposta da Shipton & Co
Thank you for taking the time to share your experience. We’re glad our team could help you place your order by phone and that everything was handled efficiently. It’s lovely to hear your order arrived so quickly, and we really appreciate your kind words.
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