Shire Garden Buildings Avaliações 1.931

Resposta de Shire Garden Buildings

Há 16 horas

Hi Susan,

Thank you for your lovely review!

We’re really pleased to hear that you found the ordering and payment process straightforward, and that our team could provide prompt and helpful information throughout.

We truly appreciate your feedback and hope you enjoy your purchase.

Resposta de Shire Garden Buildings

Há 1 dia

Hi,

Thank you for your review, and I’m really sorry to hear this has been ongoing.

I completely understand how frustrating it must be to be missing the final piece, especially after being told it’s on the way. This isn’t the level of service we aim to provide.

If you’re able to, please send us a quick message with your order details so we can look into this properly and get it resolved for you as a priority.

Apologies again for the delay, and we’ll make sure this is followed up.

Resposta de Shire Garden Buildings

Há 1 dia

Hi,

Thank you for your lovely review, we’re so pleased to hear your granddaughter is enjoying her new playhouse, what a great birthday present!

We’re sorry for the disappointment regarding the decking. Some of our models do have optional extras available, and we appreciate it may not always be clear at the point of purchase.

If it’s something you’d still like to add, please feel free to get in touch and we can look into the options available for you.

Thanks again for your feedback.

Resposta de Shire Garden Buildings

Há 1 dia

Hi,

Thank you for your review. I’m sorry to hear you felt the delivery was slow.

I can see your order was placed on 20th March, and an email was sent the same day inviting you to select and confirm a delivery date. However, a delivery date wasn’t chosen until 15th April. By that time, our lead times had changed, which is why the next available slot was later than expected.

We always recommend booking delivery as soon as possible after receiving the booking link, as availability can change depending on demand.

If there’s anything further we can help with, please do let us know.

Resposta de Shire Garden Buildings

Há 1 dia

Hi,

Thank you for your review, we really appreciate you taking the time to share your feedback.

We’re pleased to hear the delivery went smoothly and that the shed suits your needs well. It’s great to know you’re happy with the size, design and overall value.

We also appreciate your comments on the roof felt, this is noted and will be fed back.

Thanks again for your feedback.

Resposta de Shire Garden Buildings

Há 1 dia

Hi,

Thank you so much for your lovely review, it really made us smile! We’re so pleased to hear you’re happy with the arbour seat and that it arrived on time with a friendly delivery.

Great to hear the instructions came in handy too, sounds like you kept things on track perfectly!

We really appreciate you taking the time to share your experience.

Resposta de Shire Garden Buildings

Há 1 dia

Hi Sarah,

Thank you for your review, and I’m sorry to hear you were unhappy with your experience.

Having reviewed the images, the marking shown is consistent with surface mould, which can occur on dip-treated timber due to it being a natural material stored and transported in varying weather conditions. This is cosmetic only and does not affect the structure or durability of the building, and can be treated easily with standard timber cleaner or treatment.

We do appreciate this isn’t ideal to see on delivery, however in line with our policy we offered to arrange a collection and full refund. As the building has been kept, we’re unable to offer partial compensation, and any refund would need to be processed via your retailer.

With regard to the collection, this was booked in advance and notifications are issued ahead of time, although we appreciate your feedback regarding the timing.

If you do decide you would prefer for us to collect the building for a full refund, please let us know and we’ll be happy to arrange this for you.

Resposta de Shire Garden Buildings

Há 1 dia

Hi,

Thank you for your lovely feedback. We’re really pleased to hear you found the team polite and helpful, and that the tips were useful too.

We really appreciate you taking the time to leave a review.

Resposta de Shire Garden Buildings

Há 1 dia

Hi,

Thank you for your kind review, it’s really appreciated. We’re pleased to hear you’re happy with the product, pricing, and that everything arrived quickly.

It’s also great to know our team were able to help when needed, we’ll be sure to pass your comments on.

Thanks again for taking the time to share your experience.

Resposta de Shire Garden Buildings

Há 1 dia

Hi Phil,

Thank you for your review, and I’m really sorry to hear about your experience.

We do send out a delivery notification on the morning of delivery, however I appreciate in your case this didn’t give you enough notice and caused inconvenience. Your feedback on this is noted as we’re always looking to improve communication where possible.

In regard to the beading, this is supplied separately from the glass and is typically packed within the main building components rather than with the glazing itself. From the correspondence, it doesn’t appear this had been confirmed clearly, so I can understand why this was frustrating—especially when the follow-up delivery only included the replacement glass.

If the beading is still missing, please let us know and we’ll get this arranged for you as quickly as possible.

Apologies again for the inconvenience caused, and if there’s anything further we can do to help, just let us know.

Resposta de Shire Garden Buildings

Há 4 dias

Hi Hazel,

Thank you so much for your wonderful review! We're delighted to hear that your new addition has made such a positive impact on your garden.

It’s great to know that you found the ordering process easy and our delivery team friendly and efficient. We take real pride in the quality of our materials and workmanship, so your feedback means a lot to us. We're also pleased that any queries you had were handled quickly and effectively.

If you ever need anything further or have more plans for your garden, we’d be more than happy to help.

Resposta de Shire Garden Buildings

Há 5 dias

Thank you, Rebecca, for your lovely feedback! We’re so pleased to hear that you found the ordering and delivery process simple and straightforward. It’s great to know you were very pleased with your experience, and we really appreciate you taking the time to share your review. Thank you for choosing .

Resposta de Shire Garden Buildings

Há 5 dias

Thank you for your feedback. We’re sorry to hear of your disappointment regarding your recent order.

Having reviewed the matter, the cabin was delivered to the address provided at the time the order was placed, in line with the delivery details submitted to us by the retailer. As we fulfilled delivery to the contracted address supplied on the order, we are unfortunately unable to collect and re-deliver the building to an alternative location.

We appreciate this is frustrating if the incorrect delivery address was entered when ordering, however any amendments to delivery details would need to be made prior to dispatch. Should the item need to be reordered to a new address, this would need to be processed as a new purchase via the retailer.

We apologise for any disappointment caused and appreciate your understanding.

Resposta de Shire Garden Buildings

Há 5 dias

Thank you for your feedback, Paul.

We are sorry to hear that you were unhappy with your experience. Having reviewed the matter, we can see replacement parts were arranged and dispatched promptly once the missing items were reported, with DHL tracking provided to assist. Following this, we were advised by the retailer that you had decided to keep the building and no longer wished to proceed with collection.

We appreciate that delays and part shortages can be frustrating, and we apologise for the inconvenience caused during the process. Customer satisfaction is important to us, and whilst we regret that your experience did not meet expectations on this occasion, we do thank you for your feedback.

Resposta de Shire Garden Buildings

Há 5 dias

Thank you for your fantastic feedback! We’re delighted to hear you received first class service and found our team helpful throughout. It’s also great to know the delivery met your expectations. We really appreciate you taking the time to leave your review and thank you for choosing.