Shop Outdoors Avaliações 

1.105
•
O TrustScore é 4.5 de um total de 5

4,6

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The shoes were exactly as described. The size is right and they are comfortable. The price was better than other sites and represents good value. Communication was fine and delivery within predicted... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great price for my Merrell sandals, which were delivered quickly, ahead of schedule. I judge a company on several things, including how they deal with an issue. My sandals had a manufacturer fault, so... Ver mais

Avaliado com 5 de um total de 5 estrelas

First time I’ve used Shop Outdoors and the whole experience was first class, easy website showing an item and actually having it in stock refreshing! Competitive pricing and fast delivery. Had to c... Ver mais

Avaliado com 5 de um total de 5 estrelas

A brilliant shopping experience. The 1st pair of Oakley sunglasses I bought arrived within 1 working day but unfortunately, I didn,t like the frames. I contacted Shop Outdoors and informed them I wa... Ver mais

Detalhes da empresa

  1. Loja de Artigos para Acampamento

Escrito pela empresa

Shop Outdoors - online store for discount outdoor clothing, footwear, tents, equipment and other accessories from brands including Berghaus, Sorel, Havaianas, Merrell, Oakley and much more.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(1.105)

28 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

The shoes were exactly as described

The shoes were exactly as described. The size is right and they are comfortable.
The price was better than other sites and represents good value.
Communication was fine and delivery within predicted timescales.

27 de setembro de 2026
Avaliado com 5 de um total de 5 estrelas

Great price for my Merrell sandals

Great price for my Merrell sandals, which were delivered quickly, ahead of schedule. I judge a company on several things, including how they deal with an issue. My sandals had a manufacturer fault, so shop outdoors asked me to return them at no cost, my postman collected them and they reserved a new pair which were great. Top-class friendly service and I would thoroughly recommend if you want to support a smaller business, I will certainly be back.

25 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great price for my Merrell Sandals

Great price for my Merrell Sandals and very speedy service. I can highly recommend Shop Outdoors. I’ve already shared my experience with a friend and she has now shopped with them too. .

25 de junho de 2026
logotipo da Shop Outdoors

Resposta da Shop Outdoors

Thank you for your review and your recommendations.

Avaliado com 5 de um total de 5 estrelas

Highly Recommended

Easy to buy, well priced, dispatched and delivered quickly. Would recommend.

24 de junho de 2026
logotipo da Shop Outdoors

Resposta da Shop Outdoors

Thank you for the review. Enjoy your order.

Avaliado com 1 de um total de 5 estrelas

Ordered 2 pairs of shoes to get the…

Ordered 2 pairs of shoes to get the correct size. The correct size had a manufacturing fault so sent back for a replacement.

Customer service confirmed this was ok, chased this up following the bank holiday and now have been refunded due to no stock.

No apology either, why was a replacement order not placed on hold to reserve stock?

Disappointed with the poor customer service and the lack of comms.

14 de maio de 2026
Avaliação não solicitada
logotipo da Shop Outdoors

Resposta da Shop Outdoors

Hi Ieuan,
Sorry there was a manufacturing fault with the size you wanted. Unfortunately, we didn’t have the stock to reserve for you. This is why we refunded your item once they were back with us. I can understand your frustration when an item arrives and it has a fault. Again, sorry that we did not have a replacement item to send to you.

Avaliado com 1 de um total de 5 estrelas

Avoid this company at all costs

Avoid this company at all costs. I didn't receive an item from my order and they have not helped out all, their customer service is awful and rude.

Buy direct from retailers and not this awful 'family run' business

1 de abril de 2026
Avaliação não solicitada
logotipo da Shop Outdoors

Resposta da Shop Outdoors

Hi Daniel

We did investigate your claim however found that both items were shipped and delivered correctly. You then claimed that the box was damaged however this was not sufficient to have let the package out. I am sorry that we couldn't agree with your claim.

Looking at your past trust pilot reviews it appears you had a very similar issue with shade station at the start of the year where they apparently didn’t send you part of your order either. They also found it was delivered correctly according to their reply.

If we have made a mistake on an order we will investigate it and if an error has been made we will rectify it. However this was not the case in your instance.

Kind Regards

Shop Outdoors

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Bought a berghaus jacket which developed a fault after a few months contacted shop outdoors and they took care of everything faster than I could have wished for. It’s when you have an issue that you really find out how good a shop is and I found shop outdoors to be first class

25 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Just be aware

Just be aware, if returning any item there is no return label, no return service. Send back using a ‘signed for’ service which can be expensive.

18 de fevereiro de 2026
Avaliação não solicitada
logotipo da Shop Outdoors

Resposta da Shop Outdoors

Hi Norelle
Unfortunately we don't offer free returns however we do offer a tracked return label for £3.45 which you can find on our returns page.

Avaliado com 5 de um total de 5 estrelas

Oops, my mistake

I accidentally sent two pairs of boots to shop outdoors that should have been sent elsewhere. Lorraine in the returns department was amazing and forwarded them back to me. Honestly didn’t think I would be able to retrieve them. Fantastic customer support and service.

26 de janeiro de 2026

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais