www.shortstay-apartment.com Avaliações 

144
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

the apartament was a bit little but very confortable,in the very center of amsterdam,500m from central station,i definitely come back there if i could... the housekeeper was very very friendly i lo... Ver mais

Avaliado com 4 de um total de 5 estrelas

Pros: - perfect location - cool design - good service - competitive price Cons / Things could be improved: - check-in should be done at the accommodation place - up to date descripti... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Fully equiped modern 1-bedroom apartment nicely appointed. Building has a nice elevator. Kitchen has a great coffeemaker and frig plus fully equiped for any cooking. Also has a washing machine which w... Ver mais

Avaliado com 3 de um total de 5 estrelas

We stayed in one of the ground floor apartments withing the courtyard. Kitchen and sofa bed on the ground floor with double bedroom and bathroom upstairs. This apartment appeared to have been built re... Ver mais

Detalhes da empresa

  1. Aluguel para férias

Informação fornecida por fontes externas variadas

FG Hospitality Group offers secure and easy searchable short stay apartment booking websites for the beautiful cities of Amsterdam, Rotterdam, The Hague, Barcelona, Paris and Rome. Whether you are searching for business or leisure purposes, traveling alone or with a big family, we will set you up with a suitable apartment which will live up to your expectations. Our service desk is available 24/7 to support you. Not only during the booking process but also during your stay, we are here to make your stay as perfect as possible.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

144 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,3

Todas as avaliações

(144)

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Avaliado com 5 de um total de 5 estrelas

Super value, beautifully furnished

We stayed at the Jordan Laurier 3 bedroom apt which is on the ground floor for 3 nights. Travelled with family with 2 kids and an infant

Location: on a quiet street on Laurierstraat, 5 min walk from the tram, 10 min stroll to Anne Frank house, 15 min to Dam square. Felt safe at night when I was walking home - all in a very good location

Furnishings: Well furnished, fridge has a small freezer compartment that many other rentals did not. Microwave with convection oven, dishwasher available as well. No washer, dryer though. A wall safe is provided which was very welcome as all the other apartments that I rented did not have one. Also a note about the size of the unit: it was big. Very spacious compared to the many European apts I have stayed in. Was great for my family with kids

Toilet: Only one on the basement level! Gotta take turns and plan your toilet going
Bath: 2 with one of the units with a bathtub, very nice but please note that there is no door to the bath! Worked ok for my family though

Bedrooms: 3 - one on the first level and 2 in the basement. The ground level unit did not have an attached bath and no visible heater unit. We later realised that the heating was from under the floor like houses in Canada. The other 2 bedrooms had heaters. All 3 bedrooms had 2 single beds that are movable so quite flexible. It was very new looking but the flooring of one of the bedrooms had warped floorboards which I thought was quite strange. A cot was provided free for my infant!

Communications: Very good staff in the back office which supported me through the booking process. Please note that the price drops fairly significantly as the dates draw closer. If you are not really fussed about the unit that you would like to stay in, you can look for last minute rooms! Also, they were very prompt to reply and I could see that they really tried very hard to accommodate. Kudos to an excellent team.

Staff at the front office: We had to deposit our luggage with the front office in Amsterdam when we arrived (so that we did not have to lug so much luggage back and forth as this was our last leg of our 3 week European vacation). The staff were great about letting us store our stuff for 3 days. We also had to leave our luggage when we checked out as our flight was not due for hours and 11 hours and a late check out was not possible as the apt was already booked on the day we left. The 2 ladies that attended to us when we checked in were efficient but not very understanding about kids and noise. The 2 men that helped us when we checked out were great though and I am sorry that I did not get the name of the gentleman who lugged our heavy luggage to the cab when he saw that we had our hands full with kids and many pieces of luggage! Would like to convey my appreciation.

Charges: Very reasonable given how expensive lodgings are in Amsterdam. E30 for early check in at 10am plus instead of 2pm. Cannot remember the additional charge for a late check out though. They take a E300 deposit from you in case you do not return the keys or damage some furniture. Not sure if I was penalized - need to check!

In summary, there were definitely more great things I experienced with the short stay group in Amsterdam than the small niggles. It would be great to have a washer and dryer in the unit though. I would definitely look to stay with the short stay group if I am anywhere where they have units. Very professional and reasonable.

2 de dezembro de 2013
Avaliação não solicitada
logotipo da www.shortstay-apartment.com

Resposta da www.shortstay-apartment.com

Dear Wee Yao Koh,

Thank you for choosing Short Stay Group Amsterdam for your recent stay in Amsterdam.
We have read your comments about the apartment and we greatly appreciate that you took the time to write them. We are delighted to hear you had an enjoyable time with us.
It was a pleasure to have you as our guest. We hope to see you again soon.

Avaliado com 4 de um total de 5 estrelas

Homely Apartment

Nice location, close to tram stops, restaurants, shops, etc.

Well furnished apartment with all the home essentials you will never meet in hotels. Ideal for compatible friends..

However, I never understood the cleaning/house keeping arrangement because I saw no one in one week.

2 de dezembro de 2013
Avaliação não solicitada
logotipo da www.shortstay-apartment.com

Resposta da www.shortstay-apartment.com

Dear Casmir,

We are happy that you have enjoyed your stay with us.
I hope you have received your package in good order.

We wish you a pleasant time in Holland and hope we can welcome you again in one of our apartments in The Hague/Rotterdam or Amsterdam.

Avaliado com 4 de um total de 5 estrelas

Great Location

The apartment has very good facilities. But, need general improvement on the deeper cleaning of the kitchen utilities (pan were very dirty). Also, there were no mirrors available just only small one in the bathdroom.
The bedroom were too simple furnished and need some improvements.
But, I had a great time and wish to come back!

Best regards,

2 de dezembro de 2013
Avaliação não solicitada
logotipo da www.shortstay-apartment.com

Resposta da www.shortstay-apartment.com

Dear Mrs. Velazco,

Thank you for taking the time to send us your feedback.
From the 1st of December 2013 we have started with a new cleaning company.
Our apologies that the kitchen was not as clean as it should be.
When you return I hope you can see the difference of our new cleaning crew.
We would like to offer you a 10 % discount for the next stay if you book directly at our office in The Hague.

Avaliado com 5 de um total de 5 estrelas

Good service

Apartment clean,friendly , we loved it.
Only flan on the site for booking nn was in italian.
However we wi il sue it again in future trips.

2 de dezembro de 2013
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Good stuff!

Pros:
- perfect location
- cool design
- good service
- competitive price
Cons / Things could be improved:
- check-in should be done at the accommodation place
- up to date description needed (website says towels are not included, while there was sufficient set of towels, so bringing my own stuff was not needed - extra 1kg in my luggage)
- insufficient lighting in the ground floor room
- iron and ironing board hard to be found
- incomprehensible way of how central heating works - that was a real challenge

2 de dezembro de 2013
Avaliação não solicitada
logotipo da www.shortstay-apartment.com

Resposta da www.shortstay-apartment.com

Dear Kris,

Thank you for your positive feedback.
We will make sure that the iron can be found easier from now on and make a description for the heating.
The towels and linen are always included and we have changed this information on the website. Thanks for bringing this to our attention.
We hope we can welcome you back to The Hague in the future.

Avaliado com 3 de um total de 5 estrelas

nice apartment but horrible customer service

The apartment itself was wonderful. The bathroom was amazing, the location was great. During our stay I complained that we woke up to bulldozers literally several feet away from our heads, outside the window. We know we picked a very busy location, but this construction was unbearable, and it started really early in the morning. Additionally, the wifi did not work at all during our entire stay, nor did the dryer.

Customer service took way too long to acknowledge my initial complaint. When they finally did respond, they told me that the person in charge was away and would be getting back to me shortly. I was in Amsterdam at the beginning of July. I still haven't heard back from anyone.

Despite the apartment itself being nice, I will never book a stay with Short Stay again.

21 de setembro de 2013
Avaliação não solicitada
logotipo da www.shortstay-apartment.com

Resposta da www.shortstay-apartment.com

Dear Jot Takhar,

Thank you for your comment. Our company is committed to provide the best service to our guests and we sincerely regret we fell short of our goal in this instance at the time you were staying in one of our apartments. Hereby we would like to confirm we have sent an email on the 8th of August 2013. It seems like you did not receive this. We will forward this answer to the email address we got in our system immediately. We hope this information is sufficient for you. We hope you will allow us the opportunity to accommodate your next stay in Amsterdam, in this way we will be able to show you our quality in service is up to standard.

Avaliado com 5 de um total de 5 estrelas

Very comfortable and central

Great appartments, have all that you could possibly need. Very centrally located and close to shops, bars and the vital tram stops.
2nd time we have stayed there and we will definitely be staying again next year!

13 de setembro de 2013
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Very handy to every thing in Amsterdam.

We found the unit small but very clean. The bedroom was the worse, it was so small the double bed filled it almost completely, with only a very small space on one side to move along. The stairway up to the flat was so narrow I couldn't carry anything up, my husband eventually managed to get our laguage up, we are a mature couple, and if we were staying for less than five nights we would certainly not have been happy. Fortunately we were only on the first floor.
The kitchen was excellent, it had every thing we needed. There was a washing machine come dryer, unfortunately the instructions weren't clear enough for me and I ruined most of my husbands shirts as well as a number of my clothes, a pair of slacks were so bad I put them in the bin.
The location was excellent. We did have rather noisy people in the flat upstairs, who woke us a number of time, all hours of the night. We wouldn't stay there again but for young people it is most probably a good place. The bed was very comfortable.

10 de setembro de 2013
Avaliação não solicitada
logotipo da www.shortstay-apartment.com

Resposta da www.shortstay-apartment.com

Dear Pamela Willson,

Thank you for your comments. We really appreciate you took the time to write them. We are sorry to read you have had problems with the stairs. As you may know Amsterdam is an old city with houses that have steep stairs and most of them even have no elevators. We do rent out some apartments in buildings with elevators though. With your next booking please contact us beforehand so we will be able to arrange this for you. We are sorry for the clothes, we will discuss the information during our meeting, thank you for bringing this to our attention. For your next booking, please contact us directly, in this way we will be able to help you find an apartment that suits your needs.

Avaliado com 4 de um total de 5 estrelas

Great location, pleasant environment

Overall, our experience was very positive. The apartment was very clean, and nicely furnished. The management was very prompt and efficient at fixing our hot water problem. The only glitch was that we could not get the internet working on our ipads, but the coffee shop just down the street had free internet with a coffee purchase, which solved that problem.

9 de setembro de 2013
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

A pleasant stay.

We enjoyed the apartment, primarily for the excellent location and access to public transportation, good places to eat and drink, and the close walking distance to my place of work. The apartment was nicely furnished and pleasant, but was not sufficiently equipped with some basic items, such as dishwashing liquid, coffee pads for the machine, and toilet paper. Also, we were supposed to stay in an apartment on the ground floor and were moved to another apartment 2 floors up, without anyone telling us about the change or explaining the reason why.

8 de setembro de 2013
Avaliação não solicitada
logotipo da www.shortstay-apartment.com

Resposta da www.shortstay-apartment.com

Dear Mrs. Heiblum,

Because our 10 apartments in Rotterdam are in the same building we sometimes have to move reservations due to extended stays or changes in reservations.
The apartment you stayed in is exactly the same as you have booked only on a different level. Our apologies that you were not notified about this change.
We hope you and your family have nevertheless enjoyed your stay in Rotterdam.

Avaliado com 5 de um total de 5 estrelas

We had a really pleseant stay in The Hgue.

When we arrived, we could make the check-in quickly. The contact with the personn who gave us the keys was nice and cool.

The appartment is spacious, beautiful, clean ad practical. On top of that, it's located in one of the prettiest streets of the center. We found there everything we needed. The only negative aspect was the noise in the street. In fact, two nights, as we slept in the bedroom located in front of the street, we heard the sounds coming from a party.

However, we keep a really good memory of our stay and won't hesitate to recommand it to the people we know.

6 de setembro de 2013
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

perfect location in a very friendly and safe area

the apartment was in a perfect location ,in the middle of all the trams and busses to all over interesting places .
The house was a bit small for 6 or 5 as it stated .realistically it could be good for 4 maximum.we were 5 and it was a bit tight.
all the important facilities were in the house but there were no clear explanation how to use them (ex.the washing /drying machine and the oven/microwave ).
I didn't find the manual of both and asked about the washing machine to the company by phone ,they sent someone ,but didn't really know how to work it .for a stay that is short it can be ok, but if it is a 3 weeks stay with ur family it is a bit of a hassle.I was not able to do the laundry or use the microwave which was annoying.
The garbage collecting once a week was also too little ,it could have been like other places in the Hague (twice a week).
Otherwise we had a very nice and pleasant time .

6 de setembro de 2013
Avaliação não solicitada
logotipo da www.shortstay-apartment.com

Resposta da www.shortstay-apartment.com

Dear Mr. Al Khani,

We have asked our cleaning service to pick up the garbage for you and I went to the apartment to explain that in The Hague unfortunately garbage is collected only once a week. This is a city policy and beyond our control.
The size of the apartment is 80 m2, which for Dutch standards is a spacious apartment.
The manual for the microwave can be found in our information that is located inside the apartment.
When I was in the apartment I was unable to explain how the washing machine worked as the manual appeared to be incomplete. Our apologies for that. We are making sure the manual will be complete as soon as possible.
We hope we can welcome you and your family back some day in The Hague!

Avaliado com 5 de um total de 5 estrelas

Great Location

Checkin procedure from Schipol Airport was very easy and the apartment was within walking distance of most attractions. Apartment well equipped and the welcome bottle of wine was an additional attraction.

6 de setembro de 2013
Avaliação não solicitada

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