In a pickle. Ordered a tray from (another company) on 3rd of April, sadly they failed to deliver until the following Friday the 10th of April despite a promise of 3 working day deliveries. I was fo... Ver mais
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Veja o que dizem as avaliações
Swift service - items arrived well before anticipated day of delivery. Driver particularly helpful, lifted shower tray up and over the front door step and left it at the foot of the stairs. Guidance... Ver mais
A empresa respondeu
The web site enabled the fast identification of our preferred options for tray, enclosure, and shower control. The online chat answered my questions on delivery time quickly and accurately. Payment wa... Ver mais
A empresa respondeu
I’ll keep it brief.Ordered a shower tray from Kartell through Shower Trays online. Ordering and arranging delivery was seemless even allowing for me requiring a change of delivery day. Delivery a... Ver mais
A empresa respondeu
Detalhes da empresa
- Reforma de Banheiros
- Loja de Acessórios para Banheiros
- Atacadista de Cerâmicas
- Fornecedor de Armários Embutidos
- Loja de artigos para reforma residencial
- Loja de box para banheiro
Escrito pela empresa
Shower Trays UK is a British company specialising in shower enclosures and shower trays. We have over 2000 showering products available at very competitive prices. Our partnerships which specialist delivery companies ensure your items are delivery on time and in good condition.
Informações de contato
Unit 4, Blackheath Trading Estate, Cakemore Road, B65 0QN, Rowley Regis, Reino Unido
- 0121 508 9981
- contact@showertraysuk.co.uk
- www.showertraysuk.co.uk
4,2
Muito Bom
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Website does not show live stock levels
Very competitive prices but placed an order and was emailed the next day to say item is not available. The website does not show live stock levels. They informed me would be a 4 week wait to get the bath from the supplier. Company issued a refund without question, but I have to wait 5-7 working days to get the money back. Company should step their game up and have a live system to prevent this type of thing occurring.
17 de março de 2025
Avaliação não solicitada
Resposta da Shower Trays UK
Hi Laura,
Thank you for taking the time to leave us a review.
Our website isnt stock controlled I'm afraid it just gives a rough overview, we do get a lot of our items from suppliers and on occasions they dont inform us of any stock issues etc.
I can see we contacted you about this in a very professional and quick manner.
We dont have control of bank processing times so we have to advise that timeframe, we do issue the refund straight away our end but this is out of our control, I'm afraid.
I am sorry for any inconvenience caused here.
If you do wish to shop with us again please call us to check stock before placing the order.
Best Wishes,
Tanyka
Dissapointing experiance
ordering was straightforward.But was informed less than 12hours after order that there was a stock problem and they would not be stocking the item in future. A refund was issued.Can't fault the customer service but this caused me to search again and have to pay more for my item in another store.
3 de março de 2025
Avaliação não solicitada
Resposta da Shower Trays UK
Hi Ken,
Thank you for taking the time to leave us a review.
Our website isnt stock controlled I'm afraid it just gives a rough overview, we do get a lot of our items from suppliers and on occasions they dont inform us of any stock issues etc.
I am sorry for any inconvenience caused here.
I am pleased you was happy with the customer service you have received, We work hard to ensure we offer the best service in all aspects of our business so it's great to have your comments on this.
I hope the experience shopping with us is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
All delivered speedily and as described
11 de março de 2025
Avaliação não solicitada
Resposta da Shower Trays UK
Hi Christopher,
Thankyou for taking the time to leave us a review.
I'm so pleased to hear you're happy with your experience dealing with our company.
We hope this is enough to have you shop with us again in the future.
Best wishes,
Tanyka
Super delivery
Super delivery, awesome price and the product was what we expected. Would highly recommend to anyone
25 de fevereiro de 2025
Avaliação não solicitada
Resposta da Shower Trays UK
Hi David,
Thankyou for taking the time to leave us a review.
I'm so pleased to hear you're happy with your experience dealing with our company and products.
We hope this is enough to have you shop with us again in the future.
Best wishes,
Tanyka
Good experience …
Straight forward to order due to a well laid out website. Easy to find what you want, price was about right and the delivery was quick!
24 de fevereiro de 2025
Resposta da Shower Trays UK
Hi Gerry,
Thank you for taking the time to leave us a review.
I'm so pleased to hear you're happy with your experience in dealing with our company.
We hope this is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
Accurate advice, quick delivery.
The web site enabled the fast identification of our preferred options for tray, enclosure, and shower control. The online chat answered my questions on delivery time quickly and accurately. Payment was simple. Delivery was fast and on schedule. The driver very cheerful and helped move the items to where we needed them. Good job.
22 de fevereiro de 2025
Resposta da Shower Trays UK
Good Afternoon Mr Makin,
Thankyou for taking the time to leave us a review.
I'm very pleased to hear you're happy with our service.
We work hard to ensure we offer the best service in all aspects of our business so it's great to have your comments on this.
We hope the experience shopping with us is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
Swift service
Swift service - items arrived well before anticipated day of delivery. Driver particularly helpful, lifted shower tray up and over the front door step and left it at the foot of the stairs. Guidance given by driver about how to maintain the shower tray and avoid distortion of the tray before fitting.
Everyon3 at Shower Trays UK extremely helpful .. would recommend them to anyone searching online for a shower tray or any other items for the bathroom.
18 de fevereiro de 2025
Resposta da Shower Trays UK
Good Afternoon Neil,
Thanks for taking the time to leave us a review.
I'm very pleased to hear you're happy with our service, particularly from our driver. I will ensure to pass the feedback across.
We work hard to ensure we offer the best service in all aspects of our business so it's great to have your comments on this.
We hope the experience shopping with us is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
Poor workmanship at this company means…
Poor workmanship at this company means shower trays are larger than stated and thus don't fit in the space advertised!
16 de fevereiro de 2025
Resposta da Shower Trays UK
Good morning,
Thank you for taking the time to leave us a review.
I have reviewed your order and I can see your ordered product code STCWR004.
This is a MX tray and we clearly state the below on the product description.
Please note, MX Elements Walk-In Shower Trays have a tolerance of +10mm then +/- 3mm at the base, and +6mm then +/- 3mm at the top of the tray.
I am so sorry if this was missed!
This was confirmed to yourself before making the purchase so I can only apologise for any inconvenience caused here.
We do hope to hear from you again in the future.
Best Wishes,
Tanyka
Delivery was spot on
Delivery was spot on, shower tray fitted well and great finish to tray
16 de fevereiro de 2025
Resposta da Shower Trays UK
Hi Rob,
Thankyou for taking the time to leave us a review.
I'm so pleased to hear you're happy with your experience dealing with our company and products.
We hope this is enough to have you shop with us again in the future.
Best wishes,
Tanyka
Amazing experience
Amazing experience
Could not have been more helpful or pleasant to deal with…. And as this was the first time of using the company after a disaster with another online bathroom supplier - you restored our faith
14 de fevereiro de 2025
Avaliação não solicitada
Resposta da Shower Trays UK
Good Morning,
Thankyou for taking the time to leave us a review.
I'm very pleased to hear you're happy with our service.
We work hard to ensure we offer the best service in all aspects of our business so it's great to have your comments on this.
We hope the experience shopping with us is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
Resposta da Shower Trays UK
Good Morning Joe,
Thank you for taking the time to leave us a review.
After reviewing your order, we can see you received a damaged Tray, I am so sorry about this!
This was sent directly from our supplier and they will be collecting that from us, we have arranged to get the tray collected from you so we can then issue the refund.
We do have to speak with suppliers and unfortunately on occasions there can be delay in getting a response from them, we do always confirm this upon receipt of email and that we aim to contact you back within 48 hours, I can see this was confirmed with yourself.
We take great pride in our delivery service, however due to the nature of the items there are sometimes damages on rare occasions.
I am so sorry for any inconvenience caused here.
We do hope to hear from you again in the future.
Best Wishes,
Tanyka
Great communication
Great communication, delivered when they said they would. Good products.
3 de fevereiro de 2025
Avaliação não solicitada
Resposta da Shower Trays UK
Good Morning James,
Thankyou for taking the time to leave us a review.
I'm very pleased to hear you're happy with our service, products and delivery.
We work hard to ensure we offer the best service in all aspects of our business so it's great to have your comments on this.
We hope the experience shopping with us is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
Excellent product, great service
Excellent product, exactly what we required. Telephoned Shower Trays UK for advice during buying process was given good, helpful advice. Prompt delivery. Would recommend
13 de fevereiro de 2025
Avaliação não solicitada
Resposta da Shower Trays UK
Good Morning,
Thankyou for taking the time to leave us a review.
I'm very pleased to hear you're happy with our service, products and delivery.
We work hard to ensure we offer the best service in all aspects of our business so it's great to have your comments on this.
We hope the experience shopping with us is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
Recommended
A wide choice of shower trays and a problem-free experience. Delivery was well organised.
30 de janeiro de 2025
Avaliação não solicitada
Resposta da Shower Trays UK
Good Morning,
Thankyou for taking the time to leave us a review.
I'm so pleased to hear you're happy with your experience with us as a company and with the products you have purchased including delivery.
We hope the experience shopping with us is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
Microciment shower tray
Easy to order on website & help on there for any questions
31 de janeiro de 2025
Avaliação não solicitada
Resposta da Shower Trays UK
Hi John,
Thankyou for taking the time to leave us a review.
I'm so pleased to hear you're happy with your experience dealing with our company.
We work hard to ensure we offer the best service in all aspects of our business so it's great to have your comments on this.
We hope this is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
Recently bought a shower screen and…
Recently bought a shower screen and tray, Maxine Hesom was absolutely fantastic keeping me informed of my order and delivery. Would definitely buy from this company again
21 de janeiro de 2025
Resposta da Shower Trays UK
Hi Vicky,
Thanks for taking the time to leave us a review.
I'm very pleased to hear you're happy with our service, particularly from Maxine. I've passed on the feedback to her team leader to ensure she gets the recognition she deserves.
We work hard to ensure we offer the best service in all aspects of our business so it's great to have your comments on this.
Best Wishes,
Tanyka
Thumbs up for Shower Trays UK
After a terrible experience with another Shower tray supplier, the experience with Shower Trays UK has been amazing. From order all the way to delivery, everything ran like clockwork. Ordered on 16th Jan, delivered by 8am on 20th.
The delivery company they use was great service too. No issues with the quality and fit of the shower tray either
16 de janeiro de 2025
Avaliação não solicitada
Resposta da Shower Trays UK
Good Afternoon,
Thanks for taking the time to leave us a review.
I'm so pleased to hear you're happy with your experience with us as a company and with the products you have purchased.
We work hard to ensure we offer the best service in all aspects of our business so it's great to have your comments on this.
We hope the experience shopping with us is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
Great company you can trust.
Great quality product, quick delivery at a reasonable price. Highly recommend.
14 de janeiro de 2025
Avaliação não solicitada
Resposta da Shower Trays UK
Hi Lisa,
Thanks for taking the time to leave us a review.
I'm very pleased to hear you're happy with our service and products.
We hope the experience shopping with us is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
Ordered late afternoon on a Monday
Ordered late afternoon on a Monday, Delivered midday Wednesday. Packaged with large protective polystyrene blocks on the corners and sides.
15 de janeiro de 2025
Avaliação não solicitada
Resposta da Shower Trays UK
Hi Mark,
Thanks for taking the time to leave us a review.
I'm very pleased to hear you're happy with our service and products.
We hope the experience shopping with us is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
Damage on delivery caused me to lose…
Damage on delivery caused me to lose money and gave me bad reputation.
22 de janeiro de 2025
Avaliação não solicitada
Resposta da Shower Trays UK
Good Afternoon Rupert,
Thanks for taking the time to leave a review.
I am sorry to hear you have not had a positive delivery experience for your order.
We take great pride in our delivery service, however due to the nature of the items there are sometimes damages on rare occasions.
Whilst we do stock an extensive range of products, we also rely on a number of suppliers for items that are not held in our warehouse, on this occasion this was sent directly from our supplier.
Having reviewed this I can see you emailed into us on the 12th January to confirm the damage and the replacement was delivered to you within a couple of working days.
I appreciate this doesn't change whats happened but we did rectify the issue promptly and quickly.
Once again we are very sorry for any inconvenience caused.
Best Wishes,
Tanyka
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