Sicilybycar Avaliações 

Ich war auf Malta
Wollte mein gebuchtes Auto holen und musste ca 30 Unterschriften geben je Seite eine
Man ist völlig überfordert
Am liebsten hätte ich an Ort und Stelle das Fahrzeug stehen gelassen
Mir war mulmig zu Mute
Und ich dachte Die warten nur darauf dass man einen Schaden verursacht
Leider war das so
Eine Kappe von einem Spiegel fiel ab
Geschätzter Schaden max 100 €
Tatsächlich haben die über 700 € verlangt
Das finde ich ist reine Abzocke
Nur gut dass ich eine gute Zusatzversicherung hatte
Ich glaube dass ist eine reine Betrugsmasche
Vorsicht
Nie wieder!!!

I rented from Sicily by Car Malta at Malta Airport in August 2026 and, based on my experience, I would not use them again.
When I returned the car, a very small curved scratch was identified on the rear door. I accept that it may have occurred during my rental, so my complaint is not that I could not possibly have caused it.
My concern is what happened afterwards. A substantially higher damage amount was initially presented to me. After I challenged it and spoke to a manager, this was reduced to €472. I was not given a clear explanation at the time of how the revised figure had been calculated.
I complained immediately and subsequently asked for the electronic audit trail showing the amount originally entered, any amendments and the basis for the final charge. My booking broker also repeatedly asked Sicily by Car for this information. Despite several deadlines, it was not provided.
I also raised a separate concern about something said by a member of staff during the return. He suggested there was “another way” the matter could be resolved. I understood that at the time as suggesting an unofficial means of dealing with the damage. I reported exactly what happened and have always been clear that I cannot know what the employee intended. Sicily by Car said it found no irregularity, but I did not receive a substantive explanation of how that specific concern had been investigated.
There was then a further issue with the security-deposit pre-authorisation, which remained pending for several weeks after the vehicle was returned. It eventually disappeared, but resolving it involved repeated contact with both the rental company and my card issuer.
The damage charge was ultimately reimbursed through my separate excess cover, so I am not financially out of pocket.
My reason for leaving this review is the lack of transparency, poor communication and the amount of effort required to obtain straightforward answers.
Having subsequently read other recent reviews of the Malta operation describing concerns about minor damage, high charges and deposit delays, I wish I had read them before booking.
I would not rent from Sicily by Car Malta again.

Se ci fossero zero stelle dare 0 come punteggio...
Carta di credito /debito mastercaed usata per il pagamento non accettata al banco delle accettazioni. Stipulato upgrade ad assicurazione già fatta e siccome o per fortuna con me viaggiava altra persona e aveva u a american express ci hanno fatto aggiungere la clausola di secondo autista. Quindi per 3 giorni oltre al noleggio e alla prima assicurazione dovevo aggiungere altri 82 euro.
Arrivato in piazzale a prendere la macchina risultava essere sporca dentro e fuori con il serbatoio di carburante a 3/4 di pieno e piena di graffi in più punti della carrozzeria. Contattavo gli addetti all'interno della garitta e mi suggerivano di fare un video.
Alla riconsegna del veicolo mi veniva contestato di non aver portato il veicolo col pieno di carburante. Per fortuna avevo la foto del display. Hanno voluto una copia della foto tramite mail... Possibile che dei 3 presenti i. Garitta al momento della consegna dell'auto nessuno sia voluto uscire per consegnarmi l'auto e per vedere gki stati in versava il veicolo? Pessima compagnia la sconsiglio vivamente

​Subject: Formal Complaint: Unacceptable Condition of Rental Vehicle and Refusal of Assistance
​To whom it may concern at Sicily Car,
​I am writing to formally and strongly complain about the disgraceful vehicle I was rented during my recent trip to Malta, for which I paid a rather exorbitant amount of money.
​When I went to pick up the car, the exterior was completely battered. There wasn't a single panel without dents, deep scratches, or heavy damage all over it. However, I accepted it and moved on.
​Upon getting inside, the situation was beyond absurd: the check-engine light was on, the tire pressure warning light was on, and the driver's seat had a piece of exposed metal sticking out, making driving this hazard an absolute nightmare.
​Despite bringing these critical safety issues to your staff's attention immediately, we were coldly told that "it was fine," that we shouldn't worry, and that we just had to keep driving it because "nothing would happen." We even escalated our complaint to the manager, and completely uselessly so—nothing was done. We were forced to keep a car in this shameful and dangerous condition for an entire week.
​To top it all off, the interior was filthy. I have never in my life received a rental car in such a disgusting state. On top of that, the windshield washer fluid was completely empty.
​This level of disrespect and utter disregard for a customer is completely unheard of and unacceptable. I am utterly appalled by this experience and demand an explanation and appropriate compensation for this outrageous service.
Regards Massimo

Fate attenzione e non fidatevi se non che sia tutto scritto e fatevi dare copia di tutto, mai più con questa società

I’m very disappointed with this rental company. The car was brand new, and I picked it up in a multi-storey car park with poor lighting. I walked around the car and didn't see any damage. But when I returned it, a staff member inspected every inch with a large flashlight. At the very end, he even lay down under the front bumper and found a tiny scratch.For that scratch, they charged me 480 euros, which feels completely unfair.

La peor experiencia con una empresa de alquiler de coches que he tenido en mi vida.

Reservamos un Hyundai i20 y nos entregaron un Citroën en un estado lamentable: sucio, con arañazos y golpes por todas partes y, lo más grave, ¡con muy poca presión de aire en las cuatro ruedas!

Al principio no lo notamos, pero mientras íbamos de una playa a otra —y teniendo en cuenta las pésimas condiciones de las carreteras de Malta— empecé a notar que el coche se iba hacia un lado. Fue una situación realmente peligrosa y podría haber provocado un accidente.

Me parece totalmente inaceptable que una empresa de alquiler entregue un vehículo en estas condiciones. Y la explicación de que “hacía mucho calor y por eso había perdido aire” me parece sencillamente ridícula. ¡Por favor! En España también hace mucho calor y no es normal encontrarse las cuatro ruedas con una presión tan baja. Un vehículo de alquiler debería revisarse correctamente antes de entregárselo al cliente. DRAMÁTICO.

También tengo que mencionar la falta de profesionalidad del personal de la oficina. Yo misma trabajo de cara al público y no me imagino ni siquiera poniéndome a beber agua mientras estoy atendiendo a un cliente, y mucho menos comiendo. La chica que nos atendió estaba comiendo crackers mientras nos hacía el contrato.

Además, nos entregó un contrato de unas 20 páginas, que teníamos que firmar prácticamente página por página. Sinceramente, la situación parecía una broma. 😂

Por si fuera poco, pagué el seguro completo del vehículo y, además, me cobraron 300 € de depósito, que supuestamente serían devueltos después de entregar el coche. El hombre que recibió el vehículo al devolverlo nos indicó que el dinero podía tardar hasta 10 días laborables en ser devuelto.

Pues bien, han pasado más de 10 días y los 300 € siguen apareciendo como retenidos.

¿Esto qué es? Quiero que me devuelvan mi dinero.

Después de esta experiencia, no recomiendo esta empresa en absoluto. Un coche en malas condiciones, una situación potencialmente peligrosa, una atención poco profesional y, para terminar, problemas con la devolución del depósito.

No volvería a alquilar un coche con ellos ni aunque fuera la última opción.

I was given a much smaller class of car than I ordered. The paperwork was herendos, 18 pages,basically designed to scam you when you return the car. The car had lots of faint scratches, which were pointed out when I picked the car up. When I returned the car they said some were done by me. All very faint that would polish out with rubbing compound. They charged me €2600 for this. I do have insurance, but the whole process is set up to screw you for as much as possible if you don't take out their overpriced insurance.

Extremely disappointing experience, involving a serious child safety issue

We specifically requested a baby car seat in advance, yet when we arrived to collect our hire car, no seat had been added to the booking. We were then charged €40 for one.

The seat provided appeared extremely old and had largely torn-off/unreadable instructions. We could not establish how to safely install it, so we understandably refused to put our 18-month-old child in it.

We asked three members of staff for assistance, but were told they would not help because they “wouldn’t be liable”. We were left with no option but to return the seat. Although the €40 was refunded, we lost almost two hours of our holiday dealing with this and were left without a suitable child car seat despite having specifically requested one.

I subsequently made a formal complaint, but the wider issue remains unresolved.

Most concerningly, despite making three separate requests, Sicily by Car Malta have still failed to provide me with their complaints policy/procedure.

This is not simply poor customer service — it concerns potentially unsuitable child safety equipment provided by a car-hire company. I expected much better handling of such a serious issue.

We spent a week's holiday in Malta at the end of August. We chose Sicilybycar via the Ryanair app. Upon arriving at the rental desk, we had to pay an additional €490 security deposit (because Amex wasn't accepted). Note that this deposit does not cover one specific item: vehicle towing. Given the condition of their fleet, it makes perfect sense.
We then headed to the garage with our group of 8 adults and 1 baby. Upon inspection, the vehicle only had 8 seats. We were switched to an old vehicle with brand stickers on the rear windows that blocked the passengers' view of the scenery. Since that was the only one available, they came to swap it later that day at our accommodation. This new vehicle was also in poor condition, displaying an emissions control warning and a message stating the vehicle would stop in 200 km. Two days later, the warning indicated only 100 km remaining, so I called the agency again. They arrived with a third vehicle that was just as battered. When I first drove it, I had trouble shifting gears. Two days later, I broke down on a hill on a busy road due to clutch failure. The manager happened to be passing by and stopped, and a tow truck was called. Fortunately, we were only 200 meters from their garage. We didn't have to pay for the tow, though technically we should have—even though the breakdown had nothing to do with how we drove and was entirely due to the vehicle's age and lack of maintenance. They put our family in danger on several occasions, which is unacceptable. We ended up with a fourth vehicle (the fifth one since the start) for just the final day. We lost a lot of time during our trip dealing with these issues and vehicle swaps. It also caused a great deal of stress. After sending several emails (and getting no answer on the phone line), I finally heard back from Sami. He explained that we had only had three vehicles and claimed that the AdBlue issue required nothing more than topping up the fluid—even though the error message I saw indicated a need to replace the particulate filter or the AdBlue tank. Regarding the clutch failure, Sami insisted the vehicle had been working fine beforehand, implying the fault was mine. Yet, the manager came out in person (despite having told me earlier it was just a coincidence), and they decided to cover the cost of the roadside assistance.
To sum up, they offered me €90 in compensation or a 25% discount on our next booking with them.
This action is unacceptable given the detriment—in terms of time and stress—caused by this rental.
Having received no reply to my last email—in which I pointed out all the lies the company had told regarding my case—I have decided to post this review online.
I am not in the habit of criticizing companies, but in this instance, I hope to help other customers avoid falling into this trap. This company profits at our expense while putting our lives at risk. I had never rented a vehicle that was so old and poorly maintained. It makes sense now why roadside assistance is the one thing not covered by their insurance, even when the problem stems from the vehicle's condition.
You should really steer clear of this company; it is better to pay a little more and ensure you have fond memories of Malta.

⭐ 1/5 – Experiencia muy negativa con Sicily by Car en Malta

Mi experiencia con Sicily by Car en el aeropuerto de Malta ha sido muy negativa y no recomendaría esta compañía.

Al devolver el vehículo, me atribuyeron un arañazo en el parachoques delantero y pretendieron responsabilizarme del daño. Lo más preocupante es que, cuando solicité fotografías del vehículo tomadas antes de entregármelo que demostraran que ese daño no existía previamente, me indicaron que no disponían de fotografías anteriores y que se basaban únicamente en la inspección realizada al entregar el coche.

Considero muy difícil aceptar la responsabilidad por un daño cuando no se aporta una prueba fotográfica previa del estado exacto del vehículo.

La cantidad reclamada fue de aproximadamente 650 €, una cifra considerable por un arañazo cuya responsabilidad rechazo.

Además, mi experiencia tratando de resolver la situación con el encargado, Mahendra, fue muy insatisfactoria. Solicité pruebas y explicaciones claras porque no reconocía haber causado ese daño.

Mi recomendación para cualquier persona que alquile con esta compañía es hacer fotografías y vídeos detallados de absolutamente todo el vehículo antes de salir del aparcamiento, incluidos parachoques, llantas y zonas inferiores, y conservarlos hasta que el alquiler esté completamente cerrado.

En mi caso, he presentado la correspondiente reclamación y conservaré toda la documentación relacionada con el alquiler y el supuesto daño.

Una experiencia que me ha generado un perjuicio económico y muchas molestias.
No alquileis !

They are scammers and absolutely unprofessional. We returned the van in better condition than when it was handed over to us, and yet they are still making us pay €1,400 for alleged damages. And this is despite the €5,000 deposit they required us to leave.

Avoid Sicily by Car. We have just won our case against them after a very poor experience. We visit Malta often and have found the other car-hire companies at the airport to be reliable, so I recommend choosing one of those instead.

Terrible experience to Malta: beware of scams and unfair practices!We were victims of completely unacceptable behavior by this car rental company. Upon arrival at the airport office, the staff put extreme pressure on us to purchase their extra insurance for an absurd cost of €150 for 5 days (more than the entire rental price!), dismissing the coverage we had already bought through Lastminute claiming that "intermediaries are not safe."When we refused, a series of retaliatory actions began:Vehicle swap: They provided a different car than the one we had booked.Absurd request: Just 30 minutes after arriving at our hotel, they contacted us claiming the car had to be returned urgently for an insurance appraisal, offering a replacement.Fake damage: The driver arrived with an almost identical car and faked an inspection, accusing us of causing alleged damage under the front fender—in a completely hidden spot underneath the engine.Despite having taken photos and videos at pick-up, it was impossible to defend ourselves. The result? A forced charge of €456. To make matters worse, the company had no "before" photos to prove the alleged damage, which clearly shows their bad faith. Furthermore, the replacement car had the exact same scratches in the very same spot.The picture is crystal clear: if you do not buy their insurance at the desk, they will find a way to invent pre-existing damage to rip you off. Stay far away!

Esperienza pessima: attenzione alle truffe e alle scorrettezze!

Siamo stati vittime di un comportamento del tutto inaccettabile da parte di questa compagnia. Arrivati all'ufficio in aeroporto, il personale ha iniziato a fare fortissime pressioni per farci stipulare la loro assicurazione integrativa al costo assurdo di 150€ per 5 giorni (più dell'intero noleggio!), svalutando la copertura che avevamo già acquistato su Lastminute con la scusa che "gli intermediari non sono sicuri".

Al nostro rifiuto, è iniziata la ritorsione: prima ci hanno consegnato un'auto diversa da quella prenotata; poi, a soli 30 minuti dal nostro arrivo in hotel, ci hanno contattati dicendo che la vettura doveva rientrare urgentemente per una perizia assicurativa e che ce ne avrebbero portata un'altra in sostituzione.
Il driver è arrivato con un'auto praticamente identica e, durante la consegna, ha finto un'ispezione contestandoci dei presunti "danni" sotto il parafango anteriore — in una posizione completamente invisibile e sotto il motore.
Nonostante avessimo fatto foto e video al momento del ritiro (chi mai penserebbe di fotografare il sottoscocca di un'auto?), è stato impossibile difendersi. Risultato? Un addebito forzato di 456€.

Il fatto ancora più grave è che neanche loro possedevano foto del prima e del dopo a dimostrazione del presunto danno, a riprova della totale malafede. Tra l'altro, l'auto data in sostituzione presentava esattamente gli stessi identici graffi nello stesso punto. Il quadro è chiarissimo: se non acquisti l'assicurazione direttamente con loro al desk, trovano il modo di inventare danni preesistenti per derubarti. Statene alla larga!

Esperienza da incubo al banco di Catania. A causa dell'eruzione dell'Etna, il nostro volo è stato dirottato d'emergenza a Comiso, costringendoci ad arrivare in ritardo incolpevole al ritiro.
Al banco ci troviamo un'auto 100% elettrica (inadatta al nostro viaggio), e per sostituirla con una normale auto a benzina ci hanno letteralmente costretto a pagare un supplemento assurdo di oltre 480 €! Come se non bastasse, a fronte di una prenotazione saldata per un'auto con cambio automatico, ci hanno consegnato una Jeep Avenger con cambio manuale, facendoci pagare uno sproposito per un netto downgrade.
Zero empatia per l'emergenza, poca trasparenza e prezzi folli applicati al banco. Servizio clienti inesistente. Sconsigliatissimi, mai più con Sicily By Car!

À FUIR !!!

Très mauvaise expérience avec cette agence de location de voiture à Malte. Nous sommes extrêmement déçus et surtout très énervés par la situation.

Nous avons rencontré un problème concernant l’état du véhicule et des dégâts qui nous sont aujourd’hui reprochés. Nous contestons totalement la situation et trouvons la manière dont les choses se passent absolument inadmissible.

Nous avions fait confiance à cette agence et nous regrettons clairement notre choix.

Nous déconseillons vraiment cette agence et nous vous recommandons de passer votre chemin. N’y allez surtout pas ! Si vous décidez malgré tout de louer chez eux, prenez absolument des photos et vidéos de chaque partie du véhicule avant de partir, avec un maximum de détails.

Pour notre part, nous sommes très déçus et nous ne relouerons évidemment jamais chez eux.

NE SURTOUT PAS Y ALLER. M’ont facturé une rayure sur une jante (alors que je suis sûre de ne pas avoir touché), 1054€. Soit disant ils doivent l’amener au garage pour être sûr que le pneu ne soit pas touché 🤣🤣
Et quand on partait 3 voitures étaient comme nous, à de devoir se justifier.

Agence à fuir!!!! location d un véhicule début août dans un état pitoyable une c3 sans frein ni feux avant , défoncer de partout
Attention à l assurance car il faut une carte de crédit et pas débit sinon vous devais prendre l’assurance de chez eux
Résultat 83 euros sur internet la loc plus assurance sur place 160 euros pour une poubelle roulante à 240 euros la semaine

Vraiment a fuir je vois conseille avis ou budget à côté au même prix pour plus de sérieux

I had a very frustrating experience with Sicily by Car at Malta Airport.
Upon picking up the vehicle, I noticed pre-existing damage to the roof and photographed it with precise metadata timestamps shortly after handover. Furthermore, the handover protocol was filled out carelessly by their staff—for instance, marking the fuel level incorrectly (marked as 8/8 full instead of the actual 6/8). I was never asked to sign the final return protocol upon dropping off the car.
Despite providing clear evidence that the roof damage was already present at pickup, Sicily by Car insisted on charging my credit card €684.40. To make matters worse, they kept my full security deposit blocked for weeks without issuing a final invoice or processing the transaction promptly, causing unnecessary delays.
Fortunately, I had booked Full Coverage through Booking.com, which resolved the situation from an insurance standpoint. However, Sicily by Car's lack of transparency, questionable damage claims, and poor administrative process make it impossible for me to recommend them.
Be extremely careful, inspect every millimeter of the car yourself, take timestamped photos immediately, and ensure every detail on the paperwork is accurate before driving off!