Sicilybycar Avaliações 

They are just crooks. charging for things not there. we got charged 1,620 euro for a scratch on a plastic wheel hub that was there when we picked it up and they wrote it down on their form also.

Arnaque pour la réparation d’une plaque d’immatriculation. Celle-ci était parfaitement fixée, elle avait seulement un mini point enfoncé.
Nous demandent de payer 900€ au moment de la restitution du véhicule sans chiffrer le montant que va coûter le remplacement de la plaque d’immatriculation. Pour retenir au final 485€.
C’est honteux !! Surtout pour un minuscule dégât qui n’a pas été causé par nous !

Prenoto da Expedia aereo e noleggio per moglie e figli. Tutto bene fino al bancone Sicily by car. Negata l’auto poichè, a loro dire, risultava solo il nominativo dell’account Expedia. Nessun tentativo di risolvere il problema, massima scortesia. Mia moglie chiede di affrontare un’altra auto pagando di nuovo. Negata perché non accettano carte di debito. Morale: 700 euro incassati dalla Sicily by car, 0 servizi erogati. Moglie e figli a piedi. Nessuna possibilità di interlocuzione con la societá. Da revoca della licenza

After many years of renting cars in several countries, this was without any doubt one of the worst rental experiences I have ever had.

When returning the car, I was charged for an alleged tiny dent on the rear fender that was so small it was practically invisible. The return agent had to inspect the panel several times and even call a colleague because he was not sure whether it was a real dent or simply a reflection from the lights.

The whole situation was absurd: in order to photograph the alleged defect, the agent used my mobile phone and had to take several pictures while desperately trying to find an angle from which the mark could be seen. When even the staff struggle to determine whether a defect actually exists, it is unreasonable to treat it as chargeable damage.

What shocked me the most was a statement made by the return agent before I even asked to speak with a manager: “for us this is a business.” At that moment I had the clear impression that searching for microscopic defects is part of the operating model and that customers are viewed primarily as a source of additional charges.

The experience at the counter was even worse. There was no genuine attempt to listen to my explanation or to discuss the alleged damage calmly. The employee simply placed the return report in front of me and asked me to sign it, with a cold, detached attitude and complete indifference to my objections. I felt treated as someone who was expected to accept the agency’s decision without any real possibility of discussion.

I refused to sign the report because I do not believe it is reasonable to acknowledge a defect that is almost imperceptible and fully consistent with normal wear and tear.

This experience has left me with a profound lack of trust in this company. My advice to anyone who still chooses to rent from Sicily By Car is to photograph every centimetre of the vehicle at pickup and return, keep every document, and never sign anything unless they are completely convinced.

Personally, I will never rent from Sicily By Car again and, based on this experience, I genuinely cannot recommend this company.

Agence de location à fuir😡arnaque dans tous les sens, on vous oblige des assurances plus cher que la location. Le véhicule arrive dans un état catastrophique et au retour on vous reproche des défauts existants à la base qui vous font payer très cher, je regrette énormément

à évitée des voleur , si j’aurai pu mettre 0 étoile je l’aurai fait !!

Mes vacances complètement gâchées dès mon arrivée, on m’impose une assurance qui coûte le triple du prix de ma location, je demande un remboursement, on me refuse, je devais avoir mon véhicule à 14h, je l’ai eu à 18h. Le mécanicien fait l’état des lieux du véhicule seul et refuse que nous le fassions ensemble, ensuite je prends l’initiative De vérifier l’eau et l’huile et je me rends compte que l’eau est complètement à sec ,les sièges arrière non fixés qui se relèvent à chaque freinage(j’ai un enfant de 3 mois…), voiture sale.
Je demande à rajouter de l’eau, on me prend de haut le technicien très désagréable qui me dit que si je suis pas contente, je laisse la voiture aucun remboursement possible, je déconseille fortement.

Le véhicule a été remis en état et sans dommages mais le lendemain je vois que SbC a prélevé €72,59 sans m’avertir. 5 jours après je reçois un e-mail qui m’indique le prélèvement pour un lavage spécial, uniquement pour quelques poussières ramenées d’une randonnée sur le tapis de sol. J’ai contesté, photos à l’appui et ils ne m’ont jamais répondu. J’ai donc entamé des démarches auprès de ma banque et de l’autorité européenne de protection des consommateurs. C’est bien entendu du racket et ils espèrent que les clients ne réagissent pas. Donc, mon conseil: n’allez pas chez Sicily by Car mais si vous tombez dans le piège, faites tous les recours possibles car vous gagnerez si vous n’abandonnez pas, et peut être qu’ils arrêteront ces pratiques mafieuses.

If you don't want your vacation to be negatively affected by this company, I advise you to be cautious.

I want to share my experience with those who will rent a car through an agency from this company.

I rented a car from this company through another agency. During vehicle pickup, I was strongly pressured to purchase additional insurance, which was quite expensive compared to the rental fee. When I refused the additional insurance, the process I went through was quite upsetting.

A paper, seemingly prepared by the company, with "No Parking" written on it, was left in front of my hotel. Then, without any call or notification, my car was removed from its location. When I inquired about this, they responded by referring to clause 6 of the contract I signed: "We are not obligated to inform you. It was written in the contract; you should have read it." They also emailed me this.

Even more shocking, although the document stated that the parking ban would begin at 09:30, the timestamp on the tow truck photo sent to me is 09:20. In other words, according to the shared document, it appears the vehicle was towed before the parking ban came into effect.

Furthermore, despite no proof being provided that my vehicle was actually towed, I was asked to pay approximately €400 in towing fees. I was not provided with any towing invoice or official document regarding this fee.

This was my experience. Therefore, I advise anyone considering renting a vehicle from this company to carefully read the contract terms and thoroughly examine the clauses regarding additional insurance and potential surcharges.

200€ da pagare in più a sorpresa allo sportello perché non accettano la carta. In fase di noleggio, la somma non è specificata da nessuna parte. Inoltre, ci danno un'auto che non corrisponde a quella scelta: né modello né tipo di rifornimento.

I recently rented a car here, and the pre-rental inspection deliberately overlooked major damage—damage we would have had to pay for, though we were extremely lucky to catch some of it on video just in time. We had to pay a lot for the damage we didn't capture on video; we did have photos of the damage, but they had to be extremely clear. We ended up paying 900 euros for a tiny bit of damage.
DO NOT USE THIS CAR COMPANY, THEY HAVE LOW PRICES BECAUSE THEY SCAM YOU.

Don't rent from this company they lie 2 weeks later and change you for damages on their vehicles. Lucky I took pictures be aware of the fraud.

Lisbon Airport: Find another car rental company. The employees in Lisbon have only one goal: to catch you in a mistake and then use force. In our case: they refused to hand over the reserved car due to formalities – and offered no alternative solution, such as a new reservation. There was only one answer: No! And the employee clearly enjoyed it. She even smiled, shook her head and chatted laughing with her colleague while watching us. And the shuttle bus didn't have seats with seat belts for everyone. One of our children had to ride without a seat belt. Worst car rental company ever!

Avoid at all costs. Even if it's cheaper, just avoid. Thank God I've taken extra insurance which covers everything, but that is not the point. The guy who checked the car knew where to point out the damage, as he quickly walked around the car and found two dots, approximately 1-2mm, on two different doors. And I'm more than sure it wasn't my damage as one of them already had signs of corrosion.
I just couldn't believe in my life experience that tiny dots could amount to 1600€. After a RUDE conversation with the manager, he managed to drop it down to 590€.
Regarding the fuel, I refilled the tank 4 minutes before the airport, which was the closest petrol station, and he tried to charge me for not having a full tank. That's just a joke. But it clearly was a full tank😃

Unfortunately, in my video, I couldn't prove that it had been there before, as without a torch and zoom, you wouldn't even see the damage.
Guys, just avoid, especially if you don't want to pay €€€€ for pre-existing damage.
If I could upload pictures, you would just laugh at what they charge.

Fiumicino aeroporto Sicily by car.
11.07.2026 dalle 11:28 in attesa di ricevere la macchina. Sono 12:52 siamo in fila. INACCETTABILE
Solo due persone all’accetazione

BEWARE!!! They charged me for pre-existing damage and then invented additional damage after the return inspection

I strongly recommend avoiding Sicily by Car Malta.

I have rented dozens of cars around the world over many years and have never experienced anything like this.

Before leaving the parking lot, I recorded a complete video of the vehicle, as I always do. The rear alloy wheel already had a large dent, deep scratches, and visible deformation.

On the last day, I unfortunately suffered a tyre puncture. I replaced it with the spare wheel and informed the staff upon return. I accepted that the damaged tyre could be my responsibility.

However, the company then tried to charge me for replacing the alloy wheel, even though my video clearly shows that the wheel had exactly the same damage before I ever drove the car.

It didn’t stop there.

The following day, after the vehicle had already been taken to their workshop, they suddenly claimed they had “discovered” additional damage to the rear axle, wheel hub, and mudguard, and demanded over €2,600 in total.

I have disputed these charges because:

* I have video evidence showing the wheel damage was pre-existing.
* The additional mechanical damage was never identified during the return inspection.
* It only appeared after the vehicle left my possession.
* There are many online reviews describing very similar experiences with damage claims.

My advice to anyone renting here:

✔️ Record a full HD video of every panel, wheel, tyre, roof, windshield, and under the bumpers before leaving.
✔️ Take close-up photos of every existing scratch.
✔️ Keep every piece of documentation.
✔️ Expect that any pre-existing damage could later become your responsibility unless you can prove otherwise.

I hope my experience helps someone else avoid going through what has become an extremely stressful and expensive dispute.

Nous avons récupéré la voiture après avoir payé près du double du prix de départ sans en avoir été averti d’avance. Des frais supplémentaires non annoncé sur le site internet. En contactant le service client, nous expliquons la situation et demandons s’il est possible de modifier la réservation, ce à quoi notre opérateur nous raccroche au nez.
Je ne recommande pas cette solution à qui que ce soit.

Aucun service après vente; on nous raccroche au nez parce qu’on ne parle pas l’anglais. Pas de voiture à l’arrivée sous prétexte que nous sommes venus en retard alors qu’on a prévenu par mail de notre problème pour prendre la voiture. Aucune information pour se faire rembourser. Aucune possibilité de modifier la réservation. Le loueur refuse de nous faire une attestation certifiant que le véhicule réservé n’a pas été livré. Arnaque. Réseau à fuir.

Warning about this car rental company. The vehicles were in very poor condition. The first car had a gearbox failure, the second had no working air conditioning and a broken headlight, and in the third car the key allegedly failed.

Despite these repeated issues, I was charged €359.90 for towing and €531.00 for an alleged key damage, even though none of the problems were caused by me.

No proper evidence or report was provided. Very unprofessional and unacceptable service.

AVOID THE SICILY BY CAR COMPANY!!!
We booked a car through rentalcars.com.
We paid for it in advance and bought the full insurance.
However the rental Company (Siciliy By Car at Cagliari Airport) refused to give us a car.
All documents were provided. We offered cards for pre-authorization.
However the Sicili By Car left us without car, with two small kids, almost at night.
We were forced to borrow a car from another Company, but they couldnt provide the child seats, what put at risk the life of out kids.
We have been travelling for so many years, using your service to rent cars in dofferent countries, and it was first time the rental Company refused to lend us a car we paid for.
On their website they are lying that the rental with debit card is possible.