SRC Rent Car Avaliações 

God oplevelse og god kundeservice

Molto precisi e puntuali, la cortesia e la professionalità della ragazza all'accettazione a Bologna è spettacolare, sicuramente se ci sarà occasione, ci ritornerò.

What started off as a very positive experience has turned into a very distressing and unpleasant experience with SRC.

After picking up the car (with a very helpful employee) we were told to take a video etc and send this to them to show the condition of the car. I was given a sheet of paper but it was not signed or acknowledged by the employee who was present. I took said video and sent it to them.

We had no issues with the car - it worked perfectly the whole week. When we returned the car there was no one present so we parked up took another video and then went to get our flight. Two hours later we received an email that they found ‘new damages’. I asked for the photos or evidence of what they found - I didn’t receive any response until the FOLLOWING DAY with pictures showing micro scratches which are not visible to the naked eye and certainly weren’t caused by myself. The photos also do not show the scratches and the number plate of the car in the same shot.

I responded by asking for CCTV footage, a detailed invoice from a garage and timestamped photos. I got a generic response back with no answers to the questions. I emailed after going back and forth saying I was disputing their claim and would report them to the ECC if they continued to ignore my requests.

They stopped emailing and so I thought that was the end of it however almost 20 days after leaving Italy they tried to withdraw almost 500 euros from my bank account. I had used a debit card and they had already refunded my deposit so I had to cancel my card and order a new one.

I then sent all the evidence to the ECC and then the Swedish consumer services.

I think it’s outrageous that they tried to take money from my account after such a long time and by constantly refusing to answer any of my questions.

I wish I had gone onto Trustpilot before I chose to use SRC. I would say avoid this company as they have caused a lot of stress and anxiety.

Because of the review of Milan, i did not book a car here, but i rented a car with Sunny Cars.

And i did indeed got a fine for exceeding the speed limit. Sunny Cars connected me with the fine, and said they dont want money from me because it is a administration handling wich only took them 10 seconds. Amazing service over there.

But with SRC the only thing they want is money, 39 euros a fine, when its for them only 10 seconds of (AUTOMATED) work.

Horrendous company, scammers! They also don't react on the mail for weeks!

Scam with administration fees: €156 stolen for 4 fines!
SRC - Sicily Rent Car illegally charged €39 administration costs four times for 4 traffic fines.

Multiplying these fees and deducting money from my credit card violates EU Consumer Law (Directive 93/13/EEC) and Italian Antitrust Authority (AGCM) rulings. Passing driver data is a single automated process; cumulative fees are legally considered abusive penalty clauses.

Customer service ignores legal arguments and only responds when threatened with action, yet continues unauthorized charges. Absolute abuse of credit card access, avoid this company at all costs and pay a bit more for better service.

I will delete this review if everything is handled correctly!

Absolutely horrendous company - do not use!
Arrive at airport to find no one at the desk, had to wait a good 20 minutes before anyone came, after walking through the carpark lot to find someone. Paid for extra insurance to cover certain things with us having a bigger hire car. Day 2 into our holiday and it wouldn’t start, luckily we was still in the accommodation at this time, rang and rang and rang to try and get someone to come and have a look, as we couldn’t even unlock it either at this point. About 4/5 hours later, we was told that someone was on there way to come and have a look, battery completely flat and was told it was a faulty battery. Got took away on a tow truck to a garage 43 minutes away. At this time we was stuck in the middle of nowhere , with 3 children, whom 1 I needed to go to the pharmacy for. Src was told all this on the phone, but didn’t seem to care. We was told we would have to pay for a new battery to be fitted and make our own way in a taxi to collect once it was ready. No help what so ever for payment towards this, or any reliable taxi firms in a foreign country. Had to ring around to eventually get one and having to pay out our own pocket for this. Then when we took this back at the airport, to be greated with a phone call to say that there was more damage on the bodywork (it looked like it had been through the wars before we even drove off in this the 1st day) no helpful staff, rip off company and clearly no road legal cars,
as they should all been checked before leaving site! Avoid at all costs!

I have rented cars in many countries and have dealt with my share of bad rental companies, but my experience with SRC Rent Car was genuinely shocking.From the moment I picked up the car, the experience was problematic. The vehicle was essentially brand new, yet it had apparently been fitted with old tires.the agency even acknowledged damage to the tire when i picked it up.During the rental, the same tire suddenly failed catastrophicly while I was driving, leaving me and my family stranded for hours.The response from SRC was appalling.I contacted the company for assistance and was left waiting for an unreasonable amount of time. Despite knowing that I was stranded with my family and had an unusable vehicle, there was no meaningful effort from SRC to actually resolve the situation promptly. I ultimately had to deal with the consequences myself and incur a taxi expense.And then it got even worse.Instead of taking responsibility for the situation, SRC subsequently attempted to charge me for an additional rental day and for the tire.
Think about that: I rented a supposedly new car, one of its tires failed castrophily less than 24 hours after i took the car, I was stranded for hours in 45' heat in the middle of nowhere, I contacted the company for help, and then the company decided that the appropriate response was to send me a bill for even more money.I also have serious concerns about the circumstances at pickup. The employee who handled my rental at the Milazzo agency appeared to me to be intoxicated. I could distinctly smell alcohol on her breath while she was serving me. I cannot determine her medical condition, but this was my firsthand observation, and it was extremely concerning. She was also responsible for information and arrangements that subsequently became part of the dispute.When I later went to the rental desk to resolve everything, I was treated dismissively and, in my view, with outright rudeness. I asked to speak with a manager and initially had difficulty even getting that request taken seriously. When I finally spoke with the manager, the interaction was no better, and she refused to give me her name.The company's internal communication was equally unbelievable. After I had already gone to their office in person to close the rental, I subsequently received an email telling me that I needed to come to the office to close the contract despite the fact that I was already out of Catania. Apparently the people working there don't even know what the other people in their own company are doing.And the €1,500 credit-card hold? They refused to release it when I was there.The company has also failed to provide the documentation I repeatedly requested to substantiate its claims about the tire. No proper inspection report, no convincing technical assessment establishing that I caused the failure, and no proper itemized documentation supporting the charges — just assertions from the rental company.
Their position seems to be: the tire was fine when they gave me the car, therefore the customer must pay when it fails. That's not an acceptable substitute for establishing what actually caused the failure.
What makes this particularly frustrating is that I actually tried to be reasonable. I told them I was willing to pay for the first day of the rental. Since the tire failed before I could use the vehicle for the remainder of the rental period, I simply asked them not to charge me for the additional day and not to charge me for the tire. They refused.
Instead, they chose to maximize the bill.to summarize if I can give a 0/10 to these bandits I would.

Esperienza positiva!!
Gentilissimi e disponibili , ho noleggiato un'auto piccola a Milazzo (ME) per quattro giorni con copertura totale senza franchigia, prezzo onesto. È andato tutto bene

!!!!Alerta!!! Contraté un coche a todo riesgo con esta compañía .Después de más de un mes de haber devuelto el coche, me envían un cargo de 39€ por comunicarle mis datos a la policía por una supuesta infracción de tráfico. Efectivamente cuando firmas el contrato de alquiler con esta compañía ,les das permiso para que por cada multa que les llegue te puedan cobrar 39€ .
Si lo consideras correcto alquila con ellos , pero a mí me parece un abuso.
Warning! I rented a car with full coverage from this company. More than a month after returning the vehicle, they charged me €39 for providing my details to the police regarding an alleged traffic violation. It turns out that when you sign the rental agreement with them, you authorize them to charge you €39 for every fine they receive.
If you think that’s fair, go ahead and rent from them, but I consider it an abusive practice.

DO NOT USE this Rental Car. They found a few scratches under the car. I see more reviews with the same tactics, then they charge you on the credit card. Be careful

Werry nice service.

Professionalità, simpatia, servizio impeccabile. Esperienza perfetta. Se state cercando un noleggio auto a Milazzo non andate oltre: lo avete trovato!

Personale che sembra voglia offrirti supporto, invece sono proposte solo per incassare

Вводно в положение, и помог спасти отдых. Спасибо 🙏

(Catania Aeroporto) Appena lasciata l'auto, al mio rilasciarla ho provveduto ad avvisare la mancante parte di benzina, nonostante dal benzinaio avessi messo il pieno. Ebbene, il sistema digitale dell'auto non si era aggiornato restando con la mezza tacca mancante. In reception ho avvisato della parte mancante e mi è stato detto che mi sarebbe stato addebitato soltanto il costo della benzina di circa €5,00. Dopo un'ora sono stati addebitati €37,00. Ho richiamato più volte e non hanno risposto. Peraltro nelle condizioni generali il quantum della penale non è specificato. Truffatori

Avoid this company at all costs.

We rented a car from this company for 5days. We returned the vehicle without any accident or incident, and no damage was mentioned when we handed the car back.

After we had already left Italy, they charged us for an alleged hole in a tyre that we absolutely did not cause.

We have photographs taken at the time of return showing the condition of the vehicle, yet the company simply ignored them. Instead of providing objective evidence, they repeatedly sent generic responses claiming that their staff had documented the damage, without supplying any proof that the damage existed when we returned the vehicle or that it was actually caused during our rental.

If you are asked to pay for damage after leaving the country, be extremely cautious. As a customer, you have almost no opportunity to verify what happened after you returned the vehicle.

Our experience has been extremely disappointing. We will report the case to the European Consumer Centre and the relevant consumer protection authorities, and we strongly advise anyone renting from this company to take detailed photos and videos of the entire vehicle, especially the tyres, before and after the rental.

Based on our experience, we cannot recommend this company.

Pessima esperienza (aeroporto palermo), personale spocchioso e sgarbato, per 30 minuti di ritardo sull'orario di consegna mi hanno fatto pagare una giornata di noleggio in più.
Totalmente sconsigliati!

I recently rented a car from SRC in Bologna and had a fantastic experience. A huge thank you to Lorena and her colleague at the front desk — they were incredibly helpful, friendly, and professional from start to finish. The vehicle was delivered in excellent condition, clean and perfectly maintained. If you're looking for reliable car rental with outstanding customer service in Bologna, SRC is the place to go. Highly recommended! Francesco

La cortesia di Daniela è un prezioso valore aggiunto al servizio già molto buono

Noleggiata un'autovettura Nissan Qashqai aeroporto di Catania autovettura nuova in ottime condizioni personale di accoglienza professionale e gentilezza cosa rara nei vari uffici di noleggio, un plauso va a Renato