SRC Rent Car Avaliações 

Esperienza positiva all'aeroporto di Palermo. Ho trovato uno staff gentile e proattivo, ho potuto scegliere l'auto tra due alternative di pari categoria e godere di un servizio soddisfacente. La parte negativa riguarda un paio di segni agli specchietti non riportati nel verbale di noleggio, anche se mi erano state date indicazioni con cui eventuali imperfezioni avrebbero potuto essere segnalate via e-mail prima di ritirare l'auto. Avrei preferito al momento della riconsegna redigere il verbale di chiusura del noleggio ma non ho avuto sorprese.

Avoid this company. Our experience was unsafe, unprofessional, and felt like a scam.

Shortly after picking up the car at the airport, at 13:27, a tyre pressure warning light turned on. Later in the afternoon, we discovered that one tyre was almost completely flat. We contacted the company at 17:45, and their response was shocking:
they told us over the phone to drive with a flat tire, and even suggested that we should go ourselves to a workshop to repair it — despite having Premium Road Assistance included.

From 17:45 until 19:30, they refused to activate roadside assistance. We were left stranded for almost two hours, and only after going to the Carabinieri (Italian police) did they finally agree to send a tow truck.

They also promised to reimburse the taxi back to the airport, but now refuse to do it, claiming they need an invoice issued to the company. As tourists who do not speak Italian, it was impossible to obtain this from the taxi driver. We provided full proof of payment, including amount, date, time, and route, yet they still deny the reimbursement they had previously confirmed by email.

The company now insists the vehicle was delivered in perfect condition, even though the warning light was clearly on at 13:27. Their refusal to acknowledge the problem, the dangerous advice they gave, and their refusal to honour reimbursement commitments show a complete lack of professionalism.

A company that delivers defective cars, gives unsafe instructions, denies proper assistance, and refuses to honour its own promises cannot be trusted.
I strongly advise avoiding this rental company.

End of October 2025 we've rented a car at SRC Milano Linate. Staff, Salwa, was friendly and took her time to explain everything. Only downside is that 3. weeks after I've returned the car, I'm still waiting for the blocked amount on my creditcard to be released; this takes longer than expected and then it should be. Other than that, happy to have rented here and will certainly rent a car here next time again.

Truffatori,
Noleggio l'auto a Linate aeroporto, fiat 500 due porte , al banco di noleggio ci fanno aspettare tantissimo dicendo che potevano cominciare a preparare tutto solo dopo l'ora nel voucher. Alla fine ci danno la chiave e ci dicono di andare a ritirarla. Andiamo e non troviamo nessuno, la macchina non si apre, e piena di graffi, diciamo proprio messa male. Chiamiamo l'ufficio e facciamo presente, ci dicono di aprire con la chiave, proviamo e dopo due prove si apre. Non eravamo convinti, abbiamo detto che vogliamo cambiare perche non vogliamo problemi, loro moltoo "gentili" ci dicono tanto dovete tenerla meno di 1 giorno, non avrete nessun problema segnamo che la macchina ha problemi e al rientro la sistemiamo., (i truffatori infatti ce la fanno proprio perche sembrano gentili sempre) visto che era quasi sera andiamo via. Il giorno dopo, mattina presto alla comsegna cerchiamo qualcuno per fare il check-in ma niente, chiudiamo la chiave, facciamo foto e consegnamo la chiave in ufficio. Il giorno dopo arriva la mail "presenza danni" ma sul foglio di check in nessun danno segnato. Rispondo facendo notare che non avevano segnato niente e che cmq avevo tutte le foto. Dopo alcuni giorni strannamente arriva la foto di un cilindro in mano all'operatore e ci adebbitano 790 euro. Servizio clienti sono stessi truffatori perche non hanno valutato nessuna prova da noi inviata e non hanno nemmeno guardato le videocamere come da noi chiesto. I peggiori mai visti. Il menager molto maleducato e sembra che era il cervello della truffa.

Well, that was… an experience.

I rented a car from SRC and paid extra for their “Premium Insurance” — you know, the one that supposedly covers everything. Turns out, “everything” means everything except the wheels, the engine, the underbody, and basically anything that can actually get damaged. Oh, and roadside assistance? Nope, that’s also extra.

At pickup, I was strongly encouraged (read: pressured) to buy even more insurance — because apparently the “premium” one isn’t premium enough. By that point, it felt less like renting a car and more like auditioning for a scam prevention commercial.

And when returning the car, the lady suddenly “discovered” a bumper dent I somehow didn’t see when picking it up. Even though my insurance supposedly meant I wouldn’t pay for any damage, she started marking it down like it was the crime of the century.

In short — if you enjoy feeling like a confused tourist being gently robbed with a smile, this is the perfect place. Otherwise… maybe look elsewhere. 🚗💸😅

We were wrongly charged for a missing parcel shelf that was never provided with the vehicle. Despite our clear communication, SRC refused to investigate or acknowledge the issue. To make matters worse, they charged us and never returned our deposit. This feels like intentional exploitation, not just poor service.
I’ve reported the case to Discover Cars and will escalate it to consumer protection authorities. I strongly advise others to avoid SRC – I will do everything I can to ensure no one else is misled by this company.

Noleggiata Auto in ottime condizioni, il personale è stato competente ed affidabile.
Consigliato!

It was a disappointing and unprofessional experience. We hired a fiat 500 from Milan Airport on 24/10, returning Monday 27/10. The first Fiat 500 wouldn’t start but neither mechanic or sales guys believed us and so all sat in the car turning the key..... the second fiat offered had frontal damage, the bumper was hanging off and they eventually found a third car, a diesel which was an unpleasant drive. Every car in their lot had scrapes, dents etc which compared unfavourably to the nice and well kept cars from the other vendors.

We collect our can in the Palermo City office. We were dealing with Masimo who when went above and beyond to accommodate us. He gave us maps and suggested lots of sights to see. Car was returned to Palermo Airport and staff were also efficient and friendly. Highly recommended company

Ottimo servizio offerto al banco, auto nuove e prezzi competitivi.

I had a very disappointing experience with SRC Rent a Car.

I booked a vehicle online and paid in advance, but when I arrived to pick it up, the staff refused to give me the car — or a refund — because they said it was reserved for drivers with a special Italian handicap license. The website only mentioned the car was “adapted,” with no clear explanation that this meant it was restricted.

When I calmly questioned this, the staff raised their voices and spoke to me in an aggressive tone, which made the situation even more uncomfortable. Instead of trying to help, they blamed me for not understanding their terminology.

The experience left me feeling deceived and mistreated, especially since the company kept my money. I later found other travelers reporting similar issues elsewhere online, which suggests this might not be an isolated case.

I strongly recommend avoiding SRC Rent a Car and checking independent reviews before booking. Customer service and transparency were both severely lacking in my experience.

Très mauvaise expérience. Entreprise à fuir, qui fonctionne comme des mafieux.
À notre arrivée, aucun check-in sérieux du véhicule : on nous dit simplement « s’il y a quelque chose, envoyez un mail ». Pas professionnel du tout !
À peine sortis de l’aéroport, un témoin s’allume : crevaison lente, pneus abîmés, et plein de pocs et rayures non signalés sur le bon de location. Heureusement, nous avons pris des photos, mais ils ont osé dire qu’il fallait les envoyer le jour même — du grand n’importe quoi.

Ils nous ont accusés à tort d’une griffure sur la jante que nous n’avons pas faite.
Après plusieurs jours à contester et à échanger avec un service client malhonnête et de mauvaise foi, ils ont fini par nous débiter de toute façon, malgré nos preuves et nos menaces de recours.

👉 Une expérience déplorable, stressante et injuste.
Je déconseille fortement cette société : tournez-vous vers une autre agence, et prenez systématiquement des photos complètes du véhicule au départ.

Ottima esperienza! Mi sono trovata molto bene con questa compagnia di noleggio. Era la mia prima volta e, nonostante avessi scelto una tariffa base, non sono stata obbligata ad acquistare coperture aggiuntive.
Il personale è stato molto gentile e disponibile, mi ha spiegato in modo chiaro tutte le condizioni e mi ha aiutata a capire come funziona il noleggio.
Ho scelto di non aggiungere coperture, ma li ringrazio per l'assistenza e la cortesia. Consigliatissimi!

I want to warn others about my recent experience with SRC Rent Car at their Florence location (Reservation #65005979). What should have been a straightforward rental turned into one of the most stressful and dishonest travel experiences I’ve ever had.

Forced Insurance (€400)
Despite being covered by my credit card insurance, I was told by staff that unless I purchased their additional insurance, I would lose my reservation and forfeit nearly €700 already prepaid. The agent insisted the “system would not allow” me to proceed without it. This was not a choice—it was coercion under threat of losing the car entirely.

No Staff at Offices
When we arrived (well within the 6-hour grace period), neither of SRC’s two Florence offices were staffed. Both the glass office and the brown building were locked and vacant. We wasted over an hour walking back and forth with heavy luggage and a senior family member before finally being let in. This unnecessary delay then became their excuse for claiming we were “late.”

Damaged & Wrong Vehicle
Instead of the large station wagon we reserved, we were handed a smaller, heavily damaged SUV—scratched panels, dents, and poor interior cleanliness. It was clearly unsuitable for rental, but by this point, after the threats and delays, we had no choice but to accept it.

Systemic Pattern of Abuse
After my experience, I began researching reviews and discovered many others describing the same scam: customers being told their cards were blocked or their reservations in danger unless they paid around €400 extra. I’ve attached one such recent review (from September 2025) showing nearly identical circumstances. This is not an isolated incident but a disturbing pattern of dishonesty.

Conclusion:
SRC Rent Car’s practices are misleading, coercive, and exploitative of travelers who are tired, vulnerable, and under time pressure. I strongly advise avoiding this company. I am pursuing this matter with Italian and EU consumer protection agencies and will be raising it with local government officials.

Save yourself the stress—choose a different rental company.

I want to advice everyone reading this to not use this car rental provider. We have been scammed at the desk when picking up the car. The lady said our credit card was blocked and was not working multiple times. We could only get the car when we paid 400 euro's for full coverage and extra's. As we were with a very little kid after a long flight we decided to pay it. When we later asked our bank if the card was blocked, they confirmed nothing happened. A big scam. Also discover cars , the intermediary we used, used a lot of words to say they could not do anything for us. Which also shows that you can better not use them as an intermediadery. They do not have your back as a customer. Stay away from both of them. We will not get our money back, but I hope I can save others from these scammers.

Ho prenotato un auto dal 7 al 14 settembre 2025 presso la Src rent car aereoporto di Catania , con assicurazione senza alcuna franchigia. L'auto preventivamente concordata
doveva essere una Fiat Panda o similare. Il giorno del ritiro invece della Panda mi hanno dato una bella Citroen C3 nuova molto pulita e in ordine, cosa che ho particolarmente gradito. La riconsegna è stata veloce e senza perdite di tempo, grazie anche alla cortesia di una gentilissima signorina alla recezione. Se tornassi a Catania, vista l'esperienza,rifarei la stessa identica selezione.
Grazie

Pues mi experiencia aún hoy está siendo horrible. El día 10 alquilé un coche en Pisa y el 14 lo tenía que devolver en Florencia.
Pues todo iba bien hasta que el día 18 recibo un cargo de más de 250€ por parte de esta empresa.
Tras ponernos en contacto con ellos nos comentan q el cargo es debido a unos daños q presenta el coche.
Les decimos q nos expliquen los daños (no tuvimos absolutamente ningún incidente con el coche) y tras varios mails conseguimos q nos manden fotos de los supuestos daños.
Resulta q son tres pequeños "picotazos" en el paragolpes delantero tan pequeños que apenas se ven a simple vista, pero lo mejor de todo es q en el vídeo q grabamos en el momento en que nos entregaron el coche en Pisa se puede observar como esos desperfectos ya los tenía el vehículo.
Aún con esto nos dicen q nos van a cobrar la reparación de 257€ ya q teníamos q haberlos visto y haber dado cuenta el día q nos dieron el coche (repito, casi inapreciables).
Pues estamos esperando a este lunes día 22/09/25 a ver si finalmente nos pasan la factura o no, pero todo indica q lo harán.
Si lo hacen tomaremos todas las medidas legales q estén a nuestro alcance para q nos devuelvan el dinero y a q se hagan cargo de los contratiempos q estamos teniendo por su responsabilidad.
Ah! Y se me olvidaba decir q cuando entregamos el coche nos dijeron q todo estaba bien, q no había ningún daño atribuible a nosotros (eso sí, no firmamos nada).
CON TODO ESTO SOLO ACONSEJO NO ALQUILAR COCHES EN ESTA EMPRESA, SON UNOS AUTÉNTICOS ESTAFADORES QUE SE APROVECHAN DE GENTE "NORMAL". OS LO PIDO POR FAVOR, MIRAD CUALQUIER OTRA COMPAÑÍA, CON ESTA VAIS A TENER PROBLEMAS SEGURO.
Si pudiera (o supiera) subir fotos las subiría para que se pudiera comprobar que los daños ya existían. Es MENTIRA eso de q los daños se produjeron durante mi periodo de alquiler. Hemos reclamado y habéis pasado de nosotros, SOIS UNA AUTÉNTICA MAFIA. DAIS MUCHA PENA ROBANDO A GENTE NORMAL. LADRONES!

We booked a car in Comiso and when we arrived, the staff member wasn’t at the counter — we had to call and wait for him to show up. He was unhelpful, and simply handed us the keys, telling us the car was out the front. He didn’t walk out with us or do the handover as their own policy requires:

""During delivery of the vehicle, the Customer undertakes to check its condition and equipment together with the personnel assigned by the Lessor…"

The car was dirty on the outside and not the SUV we had booked — instead of a Seat Arona, we were given a smaller hatchback Cupra Leon. When we checked it, we saw clear pre-existing damage (rim damage on the right side and scuffs near the wheel arch). Thankfully, we always take a full 360° time-stamped video, so it’s all documented.

After returning the car, with no staff present again, we dropped the keys in the box. Later we received an email falsely accusing us of damaging the rims — the exact damage that was already there. Despite sending them our video evidence, they claimed it was our responsibility to notify them before driving away (something they never gave us the chance to do, since no staff accompanied us). They then went ahead and charged our card.

This company is dishonest, unprofessional, and operates like a scam. They never denied the damage was pre-existing, but still forced us to pay for it. Avoid them at all costs.

Esperienza di noleggio positiva.
Auto nuove e personale competente!
Consigliato 💪

Ho noleggiato più volte presso l'aeroporto di Trapani per motivi di lavoro e mi sono trovato sempre bene. Gli addetti al banco sono sempre stati gentili e professionali.