SimplyEyeglasses.com Avaliações 

872
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I ordered a pair of prescription progressive glasses as well as a pair of prescription sunglasses. They did an excellent job making the lenses in both. Customer service was great letting me know that... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I've had a very pleasant experience with Simplyeyeglasses.com. I ordered Charmant titanium frames with demo lenses for my wife. They arrived in only 7 days which is much better than any other onli... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The technicians at Simply Eyeglasses excel at meeting atypical needs. The bridge of my nose is quite narrow so it is a struggle to find frames that fit well when the prevailing fashion is big and boxy... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The process of ordering frames was very easy with Simply Eyeglasses but the real joy in using this company came when I contacted them that the frame surface chipped after 3 months. When I explained t... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Distribuidora de óculos
  2. Loja de Roupas

Informação fornecida por fontes externas variadas

Eyeglasses: Prescription eyeglasses from SimplyEyeglasses.com, glasses, sunglasses and lenses by brand name eyeglass designers at a discount online.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

872 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(872)

13 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Absolutely great

Absolutely great service with great price - service stands out the most and that includes trustAbsolutely great service with great price - service stands out the most and that includes trust

18 de outubro de 2016
Avaliação não solicitada
logotipo da SimplyEyeglasses.com

Resposta da SimplyEyeglasses.com

Mike, thank you so much!! Your comments are so greatly appreciated!


Chris
SimplyEyeglasses.com

Avaliado com 3 de um total de 5 estrelas

Final product not satisfactory

The glasses received were not cut/polished satisfactorily.

14 de outubro de 2016
Avaliação não solicitada
logotipo da SimplyEyeglasses.com

Resposta da SimplyEyeglasses.com

Hello Mr. Demiroz,
We were not aware you were not happy with your eyewear. We would like to remake them for you. Linda has sent you email in reference to starting the return process. We always want our customers to be 100% satisfied with their eyewear.
We apologize for this inconvenience.
Thank you,
Cindy

Avaliado com 5 de um total de 5 estrelas

Linda is the best customer service ever!

I been searching high an low for a very popular frame that was sold out everywhere linda not only helped me find it an its shipping as we speak but also price matched it to 80$ cheaper then they had it listed for and she was just so polite an helpful all around and I genuinely appreciate it because so many online eyeglasses shops are fraudulent and have horrible customer service and reviews im pleased to see such high reviews from other as well for this company it so deserves it i trust them which is hard to do cant wait to receive my beautiful frames thank you linda !!!

14 de outubro de 2016
Avaliação não solicitada
logotipo da SimplyEyeglasses.com

Resposta da SimplyEyeglasses.com

Thank you for contacting Simply Eyeglasses Nicole. We appreciate your review and specifically remembering Linda!

Chris
SimplyEyeglasses.com

Avaliado com 5 de um total de 5 estrelas

easy!!

Love getting my glasses here and they cost so much less than in stores!! And they make it so easy!!

14 de outubro de 2016
Avaliação não solicitada
logotipo da SimplyEyeglasses.com

Resposta da SimplyEyeglasses.com

Thank you JRO! We appreciate your business!

Chris
SimplyEyeglasses.com

Avaliado com 5 de um total de 5 estrelas

Customer Service

When inquiring about the Costa sunglasses, the customer service lady was very helpful and courteous to my questions. Great Customer Service!!!

13 de outubro de 2016
Avaliação não solicitada
logotipo da SimplyEyeglasses.com

Resposta da SimplyEyeglasses.com

Thank you Rachel!


Chris
SimplyEyeglasses.com

Avaliado com 5 de um total de 5 estrelas

Very happy customer!

After researching multiple online sites to purchase a new pair of eyeglasses, I settled upon SimpleEyeglasses after reading all the great reviews and am so glad I did! I absolutely love my glasses - they are great quality, look and fit perfectly, and the prescription is right on (granted my Rx is not very strong...-3.25). I also received a discount off the total cost from a promo code the site was offering, so I got them at a very reasonable price. Can't really speak to those with strong prescriptions, but would definitely recommend this site to anyone looking for a new pair of eyeglasses!

13 de outubro de 2016
Avaliação não solicitada
logotipo da SimplyEyeglasses.com

Resposta da SimplyEyeglasses.com

Thank you so much Elise! Your recommendations, confidence in us, and your business is greatly appreciated!


Chris
SimplyEyeglasses.com

Avaliado com 5 de um total de 5 estrelas

Order with confidence, quality & service are great!

I was a little scared to order my glasses online but Simply Eyeglasses return policy convinced me to take a chance and I'm so glad I did. I was able to save a lot on my Silhouette frames and high-grade lenses. I did order the wrong size frame originally and customer service was so helpful in arranging for my exchange. I would definitely order again from this company.

13 de outubro de 2016
Avaliação não solicitada
logotipo da SimplyEyeglasses.com

Resposta da SimplyEyeglasses.com

Great to hear Debra! Thank you for your support!


Chris
SimplyEyeglasses.com

Avaliado com 5 de um total de 5 estrelas

Quality product, great service.

Ordered Wiley X safety glasses.
Product was as shown on the website.
Communication was good.
Once order was completed, shipping was as good as it could be with being a Canadian shipment.
Would use their service again for designer glasses in the future.

12 de outubro de 2016
Avaliação não solicitada
logotipo da SimplyEyeglasses.com

Resposta da SimplyEyeglasses.com

Thank you James! We look forward to your return!


Chris
SimplyEyeglasses.com

Avaliado com 5 de um total de 5 estrelas

Wonderful service

Simply Eyeglasses helped me out in a tough pinch by super expediting an order for glasses before I went on a trip. They were wildly helpful and I got just what I needed. I'm grateful!

12 de outubro de 2016
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Had to wait a year to get eyeglass frames but well worth it!

Finally received eyeglass frames after a year wait. Wasn't the fault of Simply Eyeglasses it was the fault of the manufacturer. The customer service people were very helpful and understanding when I was inpatient with the wait. Beautiful frames that fit and looked great.

12 de outubro de 2016
Avaliação não solicitada
logotipo da SimplyEyeglasses.com

Resposta da SimplyEyeglasses.com

Hello Gloria-
Thank you very much for your review we do appreciate all feedback. The unfortunate circumstance with the back ordered status of your frame from the beginning of your first order is due to the fact that we order every frame directly from the manufacturer to ensure authenticity. We did our very best to keep you informed of the status of the frame any time it was extended and we do apologize for the manufacturer's extensions. We are happy you are satisfied with frame once you did finally receive it.
Thank you,
Stephanie B.

Avaliado com 5 de um total de 5 estrelas

Easy ordering, Good selection, and great personalized service if needed.

I had a complicated order which had a minor error on my part due to a misunderstanding. I promptly received a phone call which corrected the mistake and refunded the the small amount that I had overpayed. I'm happy!

11 de outubro de 2016
Avaliação não solicitada
logotipo da SimplyEyeglasses.com

Resposta da SimplyEyeglasses.com

You're happy we're happy! Thank you Alfred!


Chris
SimplyEyeglasses.com

Avaliado com 5 de um total de 5 estrelas

Great service with one technical issue - UPDATED

UPDATE: I've changed this to a 5 star review because of the great response by SimplyEyeglasses to my original review. They called me within hours and offered for me to return the glasses so they could go for the thinner lenses. Best service I've seen anywhere.

Fantastic customer service and timely delivery as promised. Glasses are excellent. My only issue is with a technical issue. I bought rimless glasses that require drilling the lenses to install the frames. Because I have a strong prescription, I ordered the highest index lense available. Here is where their customer service shined - they contacted me immediately and said that because they needed drilled, they had to move me to the next lower index. They immediately gave a refund for the cost difference. However when the glasses arrived, they were thicker than my last pair, even though my prescription was actually less on the new glasses. So my previous provider had apparently been able to drill the highest index lenses without issues. So I'm disappointed that my new glasses are not as thin as before.

11 de outubro de 2016
Avaliação não solicitada
logotipo da SimplyEyeglasses.com

Resposta da SimplyEyeglasses.com

Hi Rex,
We are so sorry you are disappointed in the thickness of your lenses. We will be contacting you about returning the eyewear. We would like to evaluate the lenses, perhaps we can make them thinner.
We take drilled lenses very seriously. We do not want you to have any problems with the lenses cracking around the drill holes. Stephanie has left you a voicemail. Please, give us a call and we will make arrangements for you to return the your eyewear.
Thank you,
Cindy
1-866-665-6393

Avaliado com 4 de um total de 5 estrelas

Nice glasses with some customer service glitches

It wasn't easy to get through to customer service. The phone wasn't always answered. I ended up going through email to get a quote and figure out what was all going to cost. I had to get multiple quotes because they would leave out something. Finally the customer service rep snapped at me and said that the price I was given wouldn't be final until the order went through. I know I had a complicated order, but if she hadn't left out things I wouldn't have had to keep emailing her. Four stars because the glasses were fine and cost almost half what my eye doctor wanted for the same frames and lenses. Three stars for responsiveness and customer service. But I guess the price goes with that.

11 de outubro de 2016
Avaliação não solicitada
logotipo da SimplyEyeglasses.com

Resposta da SimplyEyeglasses.com

Good afternoon C.E,

We do apologize for the inconvenience if there was an opportunity we missed out on taking your phone call. We do answer all phone calls 10am-5pm Eastern standard time and we apologize if we missed your call. Unfortunately, in the quoting process through email our representative was not aware your prescription lenses would be in the need of a slab lens which is a pretty rare occurrence and something that would require special pricing. Despite the issues, we appreciate the fact you are happy with your eyeglasses. A customer service representative will be contacting you within the next 24 hours.

-Thank you,
Stephanie B.

Avaliado com 5 de um total de 5 estrelas

Progressive Lens Installation

Maddie was very patient in telling me about the product and also with the re-order process! She knows the product well and provided a great customer service.

Thank you.
Jae

11 de outubro de 2016
Avaliação não solicitada
logotipo da SimplyEyeglasses.com

Resposta da SimplyEyeglasses.com

Thank you Jae! We appreciate it!


Chris
SimplyEyeglasses.com

Avaliado com 5 de um total de 5 estrelas

Great glasses at a great price and very helpful staff!

I had never ordered glasses online before. I wasn't sure of a few measurements. Linda Cole was very helpful in explaining exactly what I needed to provide and how to do so. I love the glasses!

11 de outubro de 2016
Avaliação não solicitada
logotipo da SimplyEyeglasses.com

Resposta da SimplyEyeglasses.com

Thank you Dawn! We are happy that you chose Simply Eyeglasses and that you love your new glasses. Thank you for also remembering Linda.


Chris
SimplyEyeglasses.com

Avaliado com 5 de um total de 5 estrelas

Excellent Quality and Service!

First pair I ordered didn't fit right so, it was returned for a difffernt model and size.....Perfect fit! I will continue to be loyal to simplyeyeglasses.com for future purchases.

Thanks Again

11 de outubro de 2016
Avaliação não solicitada
logotipo da SimplyEyeglasses.com

Resposta da SimplyEyeglasses.com

Truly appreciate your loyalty and you business Rod!


Chris
SimplyEyeglasses.com

Avaliado com 5 de um total de 5 estrelas

Glasses

Fast ship good prices

11 de outubro de 2016
Avaliação não solicitada
logotipo da SimplyEyeglasses.com

Resposta da SimplyEyeglasses.com

Thank you Lynn!


Chris
SimplyEyeglasses.com

Avaliado com 5 de um total de 5 estrelas

Painless

Easy to order and excellent selection of frames.

11 de outubro de 2016
Avaliação não solicitada
logotipo da SimplyEyeglasses.com

Resposta da SimplyEyeglasses.com

Thank you very much Louis!


Chris
SimplyEyeglasses.com

Avaliado com 5 de um total de 5 estrelas

Highly recommended!

I received excellent service and a great product as well as significant savings. All I had to do was pick the frame and get my prescription. I even did the pupil distance measurement which was as simple as can be. No eye shop wanted to do it without the sale. SimplyEyeglasses.com explained how simple it was and we got the job done.

11 de outubro de 2016
Avaliação não solicitada
logotipo da SimplyEyeglasses.com

Resposta da SimplyEyeglasses.com

Really happy to hear it Kevin! Thank you for your business and confidence in Simply Eyeglasses!


Chris
SimplyEyeglasses.com

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