Simplywigs Avaliações 

90
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I ordered a clip it curly hairpiece recently and received excellent service. The hair piece is exactly as stated and the colour is perfect. Having order 2 from an eastern country and return both as... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent returns policy if the Wig doesn't quite suit you. Very fast turnover. High quality wigs. Excellent website which really gives the consumer the best online experience possible. Most important... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

First time ordering from Simplywigs. I actually don't own a wig. However, their heat protection spray for human hair is rated highly on the Yuk app for not being toxic and I'm thrilled with th... Ver mais

Avaliado com 5 de um total de 5 estrelas

Simply Wigs , Slaithwaite..SIMPLY WONDERFUL 14/07/21 quite apprehensive initially but made completely at ease by Sue who was totally professional ,friendly & empathetic ⭐️ Sue guided me throu... Ver mais

Detalhes da empresa

  1. Eventos e Entretenimento

Informação fornecida por fontes externas variadas

Simply Wigs offer a range of wigs and hairpieces. Ranges include Raquel Welch, Revlon, Tressallure, Rene of Paris, Noriko and Louis Ferre.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

90 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(90)

18 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I have purchased many wigs from Simply…My Fantastic Trip to the Simply Wigs Shop

I have purchased many wigs from Simply Wigs over many years, I have always found their service excellent and very reliable.
It is always a joy to speak to the staff over the phone, always so friendly and helpful.
I actually went to visit their shop recently, a long trip from where I live in Wales.
I am so glad I did, it was lovely to meet the lovely team working there, and Sue who helped me with my appointment was gorgeous and made me so relaxed.
I really enjoyed my time spent there, it was well worth the trip.
Thank You all at Simply Wigs.
You are simply The Best.
With Love
Angela Coles

20 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service

I ordered a wig which arrived quickly, was of great quality and beautifully packaged but the colour wasn't right for me so had to return it. There team were very friendly and helpful and my refund was processed quickly. The only negative is that I had to pay for the return postage but they are a great company and I'll definitely be buying from them again

26 de outubro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

first time wig buyer and glad I choose them

first time wig buyer after my mum started chemotherapy. The website is easy to navigate and find the right style and color. After I placed my order, the color I ordered was sold out and they company was very responsive to help me choose alternatives. They were very supportive and understanding.
I ordered two wigs, with a stand and shampoo. One of them was too light in color and I returned it. The return process was smooth as well with very good email updates.

My experience with a different company showed my how important timely responses and a quick delivery is

22 de agosto de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Outstanding

Simply Wigs are most definitely one of the best companies I have used in the UK for hair enhancements.
The website is extremely informative with every detail you could possibly need to make an informed choice.
I found the 360 view and customer photos especially useful.
They are super friendly and helpful and quick to respond to queries and keeping you informed of your order progress.
The orders are packaged very well and with care. If you should need to return, refunds are processed very quickly and with no difficulties.
I cannot recommend them enough and would always make them my first choice in future purchases.

1 de agosto de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Looking to pep up my hair for my…

Looking to pep up my hair for my wedding i had no idea what to do. Simply Wigs were brilliant, i sent them photos of my hair so the colour could be matched. Excellent customer service. My hair piece has arrived and looks like it is my hair. Would highly recommend and would use again

21 de maio de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Very poor customer service

Very poor customer service. Curt and rude staff,who rely on vulnerable people using their online store to purchase necessity items. Refuse to cancel items therefore not adhering to any distance selling policies set out by the Government to protect consumers buying online. If you try to return any items they play hardball. I won’t EVER be spending any cash with them again. My experience this week has been appalling, upsetting and made me feel so upset. They have no morals and clearly rely on a pool of regular clients that they keep happy and don’t care how they treat customers they don’t have personal relationships with. Spend your money elsewhere!!!

9 de março de 2022
Avaliação não solicitada
logotipo da Simplywigs

Resposta da Simplywigs

We are upset & saddened by your recent review. Please find clarification of the actual events. Your order had already left our warehouses, so it was not possible to stop your parcel. We politely explained via email, that you could return the package on receipt and you would of course, be refunded in full. Simply Wigs follow Consumer guidelines, and work procatively to ensure that we are industry class leaders in our policies. Simply Wigs do have morals, and we work incredibly hard to ensure that where possible, we will go the extra mile for all of our customers. We sadly though in this case, could not stop a parcel that was already with Royal Mail. You have stated that you thought our staff were rude and curt. I have looked into this for you, and you did not speak to a member of our team. A polite email was sent to you, which we can forward to you again should you wish.

Avaliado com 5 de um total de 5 estrelas

Best customer service ever!

So far, I've bought 2 wigs (well, 1 and a half) from this company, and I'm very impressed with their quality of service. The first time was also my first time buying a wig, so I was very uncertain and full of questions, and their customer service (chat) was very kind and patient in providing very detailed information. I received the wig slightly later than normal shipping times because it was 2020 and Covid was wreaking havoc worldwide. The wig was good quality and perfectly in line with the product description and pictures provided on the website. It also came with detailed and user-friendly instructions on wig maintenance. They even included a complimentary praline in the packaging, such a lovely gesture! My second purchase was a couple of days ago, and as usual Laura from their customer service kept me up to date via e-mail. Unfortunately, due to a problem that has nothing to do with their company I've had to cancel my order, and Laura has once again provided lightning-fast, transparent and kind assistance. The refund has been processed in no time, and I'm once again utterly impressed by their professionalism. I'll definitely buy from Simply Wigs again (unless my hair comes back, hope never dies!) and I can only recommend them.

10 de novembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

AVOID both this item (Sango wig Sentoo)…

AVOID both this item (Sango wig Sentoo) and this company!
Bought this substandard piece of rubbish, and after less than 4 weeks, the fringe totally frizzed up and was static, standing on end, looking ridiculous.
They “sent it for a quality assessment”, only to return it, trying to blame me from everything from opening an oven door to standing too close to a lightbulb! Despite adamantly telling them over and over that this couldn’t possibly be, since I only wear it outdoors, they washed their hands of all responsibility, leaving a £200 hole in my pocket, for an item that I got less than 4 weeks wear out of.
You’d be better off buying this Chinese-made cheap rubbish wig, directly from such websites, where the price is a more justified match to the quality (or lack of!).

31 de outubro de 2021
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Pretty shocked!

I used this company for several yrs ( around 10 ) never had a problem and always found them helpful. Then recently I phoned them to ask about a new wig, I wanted to try. The girl on the phone said I am looking how many you've returned around 5 she said! But that was ones I wanted to try, and was over several years! Also they were in perfect condition when returned, and seeing you pay the postage yourself, I couldn't see a problem. I was credited for each return. As stated on their website. I was stunned! (Wished I had noted her name) When i came off thd phone i thought she was pretty rude in the way she said it. So i ordered from elsewhere. I am reluctant to use them again.

13 de setembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic service

This company and the lady I spoke to have to be the most helpful, courteous, friendly of any I have ever dealt with.
They couldn't be more helpful and I wouldn't hesitate in recommending them to anyone.
Please if you ever need to buy a wig don't go anywhere else, these are the experts and the most genuinely lovely people I've ever bought anything from.

Thank you and I will be back in touch very soon, can't rate you highly enough, just all round brilliant xx

20 de agosto de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Simply Wigs Simply Wonderful

Simply Wigs , Slaithwaite..SIMPLY WONDERFUL
14/07/21 quite apprehensive initially but made completely at ease by Sue who was totally professional ,friendly & empathetic ⭐️
Sue guided me through the choices , extremely patient & answered all my queries & told me to cal if needed any advice.
Couldn’t believe the first wig I tried looked super, knocked 10 + years off me 😁😁😁
Bought two wigs there & then , Sue even cut the fringes for me …Superstar ⭐️⭐️⭐️⭐️⭐️
Felt like my old self
Thanks Sue for an amazing experience.👏👏👏👏👏
I’ve recommended you to a couple of people .
Cheers
Eileen Smith

16 de julho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great supplier and good to chat with for advice

I’m new to the world of hairpieces and wigs. After an amazing call with a lovely lady in the shop, I plucked up the courage to buy a piece online (live quite far from Huddersfield). So pleased with my hairpiece and I wear it each time when I’m out. I feel super confident each time I walk out the door. Thank you so much!

7 de julho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service and products

I have just purchased my second wig from Simply Wigs. Firstly, customer service is excellent. Due to a misunderstanding on both sides the wig I received was the wrong colour. Rang the company, who explained what I had to do. Wig sent to them, on receipt they sent me the correct item. Couldn't have been easier.
Secondly, the products are great.
Well done Simply Wigs

3 de maio de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This is one of the best U.K. wig sites

This company is very good and their customer service is exceptional. I have made mistakes in the past ordering the wrong colour etc from other sites and not only do these other companies take ages to reply to my emails they won’t except returns. Simply Wigs excepts returns and they reply swiftly and are friendly and courteous. Their website is great and I love the fact they showcase the wigs and toppers on and 360 photo and photos of customers wearing the products. 100% recommended.

28 de abril de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A Company who really cares

Just purchased my first hair enhancement piece from Simply Wigs, an absolutely stunning piece by Jon Renau in Shaded Praline I'm absolutely thrilled with it! Simply Wigs I have found to be a very caring company dedicated to helping customers overcome their issues with hair loss....even when my package arrived it was beautifully wrapped with a heartwarming message and a surprise little chocolate treat for me!
The website is wonderfully put together and also very informative.....I'm already eyeing up my next piece!
Totally recommend Simply Wigs to anyone going through the delicate situation of hair loss, for a caring professional service to give them back the confidence they deserve.

20 de abril de 2021
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Quality wigs, good prices.

4 wigs from simply wigs now, 3 I kept and they were high quality at a good price. The 4th I returned easily without hassle and received my refund quickly.

If your in a rush to receive your wig though you need to call and check it's in stock first. If it's in stock you can receive in 2-4days. If it's not in stock I've waited 2- 3 weeks before. I like the fact that I can take off the VAT here which I'm entitled to and it's nice to be able to receive this when you buy for medical reasons.

16 de fevereiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I am in love with my new wig (and I dont use the word lightly)

I had my wig (Erika in Strawberry Swirl) delivered to day - and have to say 'Im in love' - I have had previous wigs same type and colour from other reputatble shops but the wigs were never quite right (needed fringe cut and did not quite have the same bounce).
This one delivered to day - is spot on.
Simply wigs is effecient and user friendly!!!
I said to the person who worked there today - who I rang to thank for the delivery and service 'I wish I had ordered 2 but that would be a bit extravagant'.... I will DEFINATELY use this company again!!!
Thanks !!!

12 de fevereiro de 2021
Avaliação não solicitada

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