I have just purchased a car from Sinclair Land Rover in Cardiff. The deal was made easy primarily due to the excellent sales person Charlie Spring. He was polite, not pushy at all, extremely knowl... Ver mais
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Veja o que dizem as avaliações
Responsive, looks for solutions, goes beyond what I would normally expect from a sales enquiry. Charlie was superb at responding swiftly, coming up with suggestions when first vehicle of interest wasn... Ver mais
Really helpful and seamless service. Charlie made the experience of exchanging cars super easy. All sorted within a very short time frame. Recommend and I’ll for sure be back when I need another car.... Ver mais
Sean Watkins or sales person was friendly informative and nothing was too much trouble. H didn't rush us gave us all the time we needed to review our options and answer all our questions. He worked... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Sinclair Group - Sinclair Land Rover Cardiff
Escrito pela empresa
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Informações de contato
Hadfield Road 13-15, CF11 8AQ, Cardiff, Wales, Reino Unido
- 029 2054 6700
4,6
Excelente
144 avaliações
Pede aos clientes que avaliem
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Respondeu a 75% das avaliações negativas
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Sadly a really disappointing experience
Sadly a really disappointing first 6 months of being a customer at this Cardiff branch; from being rushed to take car before month end to meet targets with outstanding works needing to be completed, having to chase for the work to be fulfilled months later, to more recently having a breakdown resulting in my car being on the forecourt for 10 days without being looked at.
Formal complaint raised, but still not even acknowledged over a week later!
Giving two stars as there are some individuals in the business who have been really helpful, but overall a seriously disappointing service.
Please do better for your customers Sinclair Land Rover Cardiff! For a premium brand, the service and customer experience so far has fallen really short!
18 de dezembro de 2025
Avaliação não solicitada
Resposta da Sinclair Group - Sinclair Land Rover Cardiff
Hi Hannah, thank you for taking the time to share such detailed feedback. We’re genuinely sorry to read about your experience and the frustration this has caused - particularly given the expectations that come with a Range Rover and the premium level of service you should receive. What you’ve described, from the handover process through to the delay in addressing your breakdown and the lack of acknowledgement of your formal complaint, is not acceptable and falls short of our standards.
We do appreciate you recognising the efforts of some of our team, but it’s clear that the overall journey has not been the seamless, considered experience it should be, and for that, we apologise. We would very much like the opportunity to review this personally and ensure it is properly resolved for you. Please contact us at landrovercardiff@sinclairgroup.co.uk with your name and registration number, and a senior member of our management team will be in touch as a priority.
Thank you again for raising this - feedback like yours is vital in helping us improve the experience we deliver.
Best wishes,
Sinclair Land Rover Cardiff
Excellent and improved sales since…
Excellent and improved sales since ownership change. Bought a new LR Octa from Josh... genuine care throughout, nothing too much trouble. Good price for the p/ex. Happy motoring.
4 de dezembro de 2025
Resposta da Sinclair Group - Sinclair Land Rover Cardiff
Hi Leonard, thank you for your review. We're thrilled to hear that you're enjoying the new Defender OCTA and have seen improved sales since our ownership change to Sinclair Group. Providing genuine care and going the extra mile for our clients is what we strive for. We appreciate your business and wish you happy motoring!
Best wishes,
Sinclair Land Rover Cardiff
5* Customer experience to find the dream car.
Experience has been 5* from start to finish. Expert knowledge from Josh has been second to none. I was after a very particular car and he didn’t give up trying to find me the perfect car. Over the moon with the car and the experience throughout. Was always kept up to date and he always had time to answer my million and one questions. Would thoroughly recommend.
12 de novembro de 2025
Resposta da Sinclair Group - Sinclair Land Rover Cardiff
Hi Beckie, thank you so much for your kind words! We are thrilled that you had a 5-star experience with us and that Josh's expert knowledge was top-notch. We always strive to find the perfect car for our clients and we're delighted that you're over the moon with your purchase. Your satisfaction is our top priority and we truly appreciate your recommendation. Thank you for choosing our business!
Best wishes,
Sinclair Land Rover Cardiff
Resposta da Sinclair Group - Sinclair Land Rover Cardiff
Hi Kevin, we strive to exceed your expectations and deliver exceptional service every time. We appreciate your kind words and look forward to continuing to exceed your expectations in the future. Thank you for choosing us!
Best wishes,
Sinclair Land Rover Cardiff
From the time I walked in I was made…
From the time I walked in I was made very welcome , the showroom host Stephanie, was very hospitable and professional, directing me to Tom Andrews on the sakes team.. the experience was very enjoyable . My thanks to all if them.
27 de novembro de 2025
Avaliação não solicitada
Resposta da Sinclair Group - Sinclair Land Rover Cardiff
Hi William, thank you so much for your kind words. We're thrilled that you had a great experience at our showroom. We take pride in creating a welcoming and professional environment for our clients. We'll be sure to pass along your thanks to Stephanie and Tom for making your visit enjoyable. See you again soon!
Best wishes,
Sinclair Land Rover Cardiff
good delivery service from cardiff parts
good delivery service from cardiff parts
25 de novembro de 2025
Avaliação não solicitada
Resposta da Sinclair Group - Sinclair Land Rover Cardiff
Hi Iewys, rhank you for your positive feedback! We always strive to ensure prompt and efficient delivery service to our valued clients. It means a lot to us that our efforts have been recognised. We appreciate your continued support.
Best wishes,
Sinclair Land Rover Cardiff
Thanks Tony very good parts department
Thanks Tony very good parts department
25 de novembro de 2025
Avaliação não solicitada
Resposta da Sinclair Group - Sinclair Land Rover Cardiff
Hi Marc, we are thrilled to hear that you had a pleasant experience with our parts department and Tony! Your satisfaction is our top priority and we look forward to serving you in the future. Thank you for choosing Sinclair Land Rover Cardiff.
Good delivery service
25 de novembro de 2025
Avaliação não solicitada
Resposta da Sinclair Group - Sinclair Land Rover Cardiff
Hi Alison, thank you for your positive feedback! We pride ourselves on providing efficient and speedy delivery to our clients. We're glad you had a great experience with us.
Best wishes,
Sinclair Land Rover Cardiff
Exceptional - 5 stars.
The customer service and attention to detail is second to none. Laura Baker is exceptional. This is our 4th RR with Laura and we will be having more in the future. A massive thank you to Laura and her team.
20 de novembro de 2025
Resposta da Sinclair Group - Sinclair Land Rover Cardiff
Hi Matt, thank you for your kind words. We are so happy to hear that you've had a great experience working with Laura Baker and our team. We look forward to working with you again in the future. Thank you for choosing us!
Best wishes,
Sinclair Land Rover Cardiff
Always really friendly and knowledgeable
Always really friendly and knowledgeable
19 de novembro de 2025
Avaliação não solicitada
Resposta da Sinclair Group - Sinclair Land Rover Cardiff
Hi Jen, thank you for your kind words. We pride ourselves on providing exceptional client service and are thrilled to hear that it's noticed. It's our pleasure to serve you with a smile and expertise.
Best wishes,
Sinclair Land Rover Cardiff
Excellent service as always
Excellent service as always, quick, efficient, chose a new Defender 90 on Saturday afternoon and picked it up Monday afternoon with all the extras fitted. Perfect!
19 de novembro de 2025
Resposta da Sinclair Group - Sinclair Land Rover Cardiff
Hi Mr Davies, thank you for your amazing review. We are dedicated to providing quick and efficient service for all our clients. We're thrilled that you chose a new Defender 90, and getting it with all the extras in just 2 days is definitely a win. Enjoy your new ride!
Best wishes,
Sinclair Land Rover Cardiff
very good parts dep
20 de novembro de 2025
Avaliação não solicitada
Resposta da Sinclair Group - Sinclair Land Rover Cardiff
Hi Michael, thank you for the positive feedback. We take pride in providing quality parts and exceptional service. We appreciate your business and look forward to serving you again in the future.
Best wishes,
Sinclair Land Rover Cardiff
The parts department couldnt be more…
The parts department couldnt be more helpful, friendly, professional and super efficient!!
20 de novembro de 2025
Avaliação não solicitada
Resposta da Sinclair Group - Sinclair Land Rover Cardiff
Hi Jade, thank you for your kind words. Our parts department strives to provide exceptional service and we're so glad to hear that they were able to assist you efficiently. We appreciate your business!
Best wishes,
Sinclair Land Rover Cardiff
Resposta da Sinclair Group - Sinclair Land Rover Cardiff
Hi Leia, thrilled to hear that our delivery service met your expectations! We strive to provide fast and efficient service to all our clients. Thank you for choosing us.
Best wishes,
Sinclair Land Rover Cardiff
Efficient part delivery service
Efficient part delivery service. Would use again
14 de novembro de 2025
Avaliação não solicitada
Resposta da Sinclair Group - Sinclair Land Rover Cardiff
Hi Hannah, thank you for the positive feedback on our part delivery service! We're thrilled to hear that we were able to meet your expectations. We look forward to assisting you with any future needs.
Best wishes,
Sinclair Land Rover Cardiff
Communication is brilliant
Communication is brilliant with the parts department they go above and beyond to help in any situation big or small
16 de outubro de 2025
Avaliação não solicitada
Resposta da Sinclair Group - Sinclair Land Rover Cardiff
Hi Andrew, thank you for your kind words about our parts department! We strive to provide excellent communication and go above and beyond for our clients in any situation. We appreciate your support!
Best wishes,
Sinclair Land Rover Cardiff
Fantastic service from Land Rover…
Fantastic service from Land Rover Cardiff! Chris and Sean were brilliant from start to finish - friendly, professional, and couldn’t do enough to help. They made the whole process smooth and enjoyable. Highly recommend them if you’re looking for great service and genuine care.
13 de novembro de 2025
Avaliação não solicitada
Resposta da Sinclair Group - Sinclair Land Rover Cardiff
Hi Al-Kaabi, thank you so much for your kind words. We are thrilled to hear about your positive experience with Chris and Sean at Sinclair Land Rover Cardiff. Our team takes great pride in providing friendly and professional service, and we are happy to know that you had a smooth and enjoyable experience. Thank you for choosing us and for recommending our dealership. We truly appreciate your support!
Best wishes,
Sinclair Land Rover Cardiff
Very good service from parts dept
13 de novembro de 2025
Avaliação não solicitada
Resposta da Sinclair Group - Sinclair Land Rover Cardiff
Hi Steven, thank you so much for your positive feedback. We are thrilled to hear that you had a great experience with our parts department. We strive to provide excellent service to all our clients. Your satisfaction is our top priority! Hope to see you soon.
Best wishes,
Sinclair Land Rover Cardiff
Good delivery service
12 de novembro de 2025
Avaliação não solicitada
Resposta da Sinclair Group - Sinclair Land Rover Cardiff
Hi Corey, thank you for your feedback! We strive to provide efficient and reliable delivery services for all our clients. We appreciate your support and hope to continue exceeding your expectations in the future.
Best wishes,
Sinclair Land Rover Cardiff
Resposta da Sinclair Group - Sinclair Land Rover Cardiff
Hi Mike, thank you for your positive feedback! Our parts department takes pride in providing excellent delivery service to our clients. We appreciate your support and hope to continue serving you in the future.
Best wishes,
Sinclair Land Rover Cardiff
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