Alistair the salesperson was very friendly, courteous and knowledgable and made us feel confident with our choice. We also experienced a warm welcome from the lady on reception.
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Veja o que dizem as avaliações
Swansea Audi, a dealership that competes on price whilst maintaining a very high customer experience. This purchase is one of many previous Audi vehicles. I have personally dealt with Alistair the A... Ver mais
A empresa respondeu
Due to pick up our new family car this afternoon and we can’t wait. The whole process and experience has been absolutely fantastic. Tim looked after us from the very beginning, his professionalism, an... Ver mais
Courteous and professional, even though I hadn't booked an appointment, Ffion at Sinclair audi, made me feel welcome. Found time to show me some cars until her appointment arrived, as it happens she... Ver mais
Detalhes da empresa
Sobre Sinclair Group - Swansea Audi
Escrito pela empresa
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Informações de contato
Langdon Road, SA1 8QY, Swansea, Reino Unido
- 01792 306600
4,7
Excelente
183 avaliações
Pede aos clientes que avaliem
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Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 1 mês
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Pleasant and informative approach to…
Pleasant and informative approach to customer.
Great attention to detail leaving customer with an excellent appreciation of the product.
A proactive discussion on the financial aspects without any stress on purchase where the customer is able to make their own decision.
19 de outubro de 2025
Resposta da Sinclair Group - Swansea Audi
Thank you for your kind words! We're dedicated to providing exceptional service and educating our customers on the products we offer. We appreciate your feedback and hope to see you again soon.
Resposta da Sinclair Group - Swansea Audi
Thank you for your kind words! We're thrilled to hear you had a positive experience with us. We look forward to serving you again soon!
I bought a new Audi Q5 and the…
I bought a new Audi Q5 and the experience was great. Excellent customer service and communication. Really attentive and considerate.
27 de setembro de 2025
Resposta da Sinclair Group - Swansea Audi
We are thrilled to hear you had such a positive experience with us! Providing top-notch customer service and communication is our top priority. Thank you for choosing Audi and for your kind words. Happy driving in your new Q5!
Always courteous and ready to help and…
Always courteous and ready to help and advise with a great after sales and engineering team.
27 de setembro de 2025
Resposta da Sinclair Group - Swansea Audi
Thank you for sharing your experience with our team! We are thrilled to hear that our after sales and engineering team went above and beyond to assist you. We look forward to serving you again in the future!
Excellent Experience With Audi Sinclair Swansea
I have had excellent service from Audi Sinclair Swansea again. From the initial meeting and building of my vehicle I was shown patience and clarity. I was kept up to date on the progress of my new vehicle and have been really happy since receiving it. Communication has been brilliant throughout.
19 de setembro de 2025
Resposta da Sinclair Group - Swansea Audi
Thank you for your kind words! We strive to provide top-notch service and are thrilled to hear about your positive experience. Enjoy your new vehicle and we look forward to serving you again in the future!
Friendly and welcoming salesman and…
Friendly and welcoming salesman and other staff. I was kept up to date with progress by phone and everything promised was delivered. All phone calls were returned very promptly and emails with links sent to me explained. Genuine attitude to wanting me to have a very good experience and happy with my new car.
14 de setembro de 2025
Resposta da Sinclair Group - Swansea Audi
Thank you for taking the time to leave us such a positive review! Our team takes pride in providing excellent customer service and we're thrilled to hear that you had a great experience with us. We appreciate your business and hope you enjoy your new car!
First class sales service.
Excellent customer service from a lovely female sales person. No pressure to acquire the right vehicle .
I gave a spec and in the main it was delivered.
21 de setembro de 2025
Resposta da Sinclair Group - Swansea Audi
Thank you for the great feedback! We're pleased to hear you had a positive experience and found the right vehicle with the help of our team. Enjoy your new car!
Great service
We always have a good service from a very friendly team and love the new car.
21 de setembro de 2025
Resposta da Sinclair Group - Swansea Audi
Thank you so much for your kind words! We are thrilled to hear that our team and the new car have met your expectations. Enjoy your new car!
Continuity in a good way
Continuity in every area that I have had dealings with for the last 20yrs .
So that says it all,
If it’s not broken don’t fix it.
10 de setembro de 2025
Resposta da Sinclair Group - Swansea Audi
Thank you so much for your continued support and loyalty over the past 20 years! We strive to maintain consistency and excellence in all areas and we are thrilled to hear that we have met your expectations. Thank you for choosing us and we look forward to seeing you again.
No pushy sales associates
No pushy sales associates, always a lovely welcome coffee no problem, would highly recommend, I knew what I wanted and it was all sorted within about 10 days - delighted
13 de setembro de 2025
Resposta da Sinclair Group - Swansea Audi
Thanks for the wonderful review! Our team takes pride in providing a pleasant and comfortable experience for every customer. We're thrilled that we could quickly and efficiently assist you in getting exactly what you needed. We look forward to seeing you again.
Audi Used Car Purchase - Great experience
Really helpful & friendly service from Kieran when buying my new Audi. Nothing was too much trouble & absolutely no pressure to buy - a pleasure from driving in to leaving with my fab new car
2 de setembro de 2025
Avaliação não solicitada
Resposta da Sinclair Group - Swansea Audi
Thank you for the kind words! We're so glad Kieran was able to provide you with top-notch customer service during your car buying experience. Enjoy your new Audi and happy driving!
Terrible service from Audi Swansea Avoid
Bought an Audi etron GT, amazing car, but terrible service from Sam Jenkins and Leigh Forrester. Misinformation, ignoring emails and general poor service. Just emailing their sales general manager Jason Selby to complain. Avoid them, there are other Audi dealers out there.
9 de setembro de 2025
Avaliação não solicitada
Resposta da Sinclair Group - Swansea Audi
We apologize for the poor service you experienced with our team. I understand a manager has been in contact with you to address this and hopefully do our best to rectify the situation. We value your feedback and appreciate your business.
Super easy to buy my new Q2 and part…
Super easy to buy my new Q2 and part exchange my old one. Fantastic service from Sam and a lovely helpful lady on Reception. Absolutely loving my new Audi.
7 de setembro de 2025
Resposta da Sinclair Group - Swansea Audi
Thank you for your kind words! We are thrilled to hear that you had a seamless experience purchasing your new Audi Q2 and working with Sam and our receptionist. Enjoy your new car!
Resposta da Sinclair Group - Swansea Audi
Thank you for taking the time to leave a review! We are so glad you had a positive experience with our friendly service and great trade-in prices. We value your business and hope to see you again soon!
Fantastic Service
A fantastic, professional and friendly service from Sinclair Audi. Will definitely use them again.
4 de setembro de 2025
Resposta da Sinclair Group - Swansea Audi
Thank you for your kind words! We are thrilled to hear that you had a great experience with us. We can't wait to serve you again in the future. See you soon at Sinclair Audi!
Poor after sales service
I purchased a new Audi A1. I was not told about an important matter related to the reverse camera. After complaining, I was offered the opportunity to return the car (after just two days) but at a loss of £2000.
They need to be honest before sales, to communicate better, and to better deal with issues after sales.
3 de setembro de 2025
Ffion was professional and helpful from…
Ffion was professional and helpful from start to finish. Great to deal with.
3 de setembro de 2025
Resposta da Sinclair Group - Swansea Audi
Thank you for the kind words, we're thrilled to hear that Ffion provided professional and helpful service throughout your experience. We pride ourselves on our team's dedication to excellent customer service. Thank you for choosing us!
Great customer care by Chris Clarke
Great customer care by Chris Clarke
No hard sell and listened to my looking for a new car requirements
22 de agosto de 2025
Resposta da Sinclair Group - Swansea Audi
Thank you for sharing your experience with us, we're happy to hear that Chris provided exceptional customer care and truly listened to your needs for a new car. We appreciate your business and look forward to serving you again in the future!
Well done Tim.
Well done Tim.
You where brilliant.knowledgeable but not boring.We needed to change AudiA3 for a smaller model.We are both long standing customers,Who are now o a p so we needed advice for new car.Test drove A2 and felt happy enough to buy.Tim did all the paperwork etc,the whole process was a pleasure..
2 de agosto de 2025
Resposta da Sinclair Group - Swansea Audi
Thank you for your lovely feedback. We’re so pleased Tim was able to make the process clear and enjoyable while helping you find the right car. We truly value your continued loyalty and look forward to welcoming you again in the future.
Resposta da Sinclair Group - Swansea Audi
Thank you for the great feedback! We're thrilled to hear you were happy with the customer care and service. It means a lot to the team – we look forward to seeing you again!
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