SiriusXM Avaliações 

The customer service is horrible. They need people who can speak proper English for one, and I canceled my subscription and they still charged my credit card which I had to dispute.

Sent to Sirius XM Canada
Hello,
After three months and hours trying to cancel my subscription, I was finally able to reach Ali, a supervisor, yesterday morning, who swore that he would call me back before the end of the day with a just outcome.
He did not call back.
It is understood by everyone that a subscription that cannot be cancelled online is a scam. I made numerous attempts through your online chats, in the end only to be referred to a phone number, which once called, would not connect.
Yesterday I had the brilliant idea of calling from a phone number other than my own and was actually able to talk to someone.
Obviously this charade of yours is a desperate attempt at stemming a wave of cancellations, and the depth of your managements’ dishonesty was something I did not expect from a company with whom I had been dealing since 2007 ( minus 2015,2016,2017).
To have the audacity to charge me $75 a month for a one car subscription (normally $8.99/mo ) that had expired months ago is beyond any reasonable justification even for a thief. Contrary to your company’s assertions last year, I was never advised of the subscription lapsing and a renewal required, having specifically stated that there should be no renewal without my consent. Your company had pulled a similar stunt last year and I did not want to be subjected to the same time loss and frustration once again.
As advised to Ali, failure to get back to me by the end of day yesterday would result in my disputing all transactions through my credit card. Over and above the two hours I spent trying to cancel the service, I lost another hour getting this dispute taken care of by the bank.
At the banks’ suggestion, I am writhing this e-mail to advise that I do not wish to renew the service and that my service is cancelled.
I will be copying this text into various media to warn others of your criminal activities. What you deserve is a class action lawsuit and wide media coverage. Your executives and directors should be jailed for the criminals they are.

Sirius XM will only delete your data if your state requires it. Stay away from this company as they do not care to be good custodians of their customers data. They informed me that they will not delete my data because I don't live in a state that requires that. So that are completely capable of deleting it, but won't. And they said if I had an issue with this i could reply to the email. The email is sent from a mailbox that can not receive replies. I suspect this entire company supports Trump.

Called to cancel my SiriusXM Subscription, Rep on phone (with dog barking in background, in India) was very aggressive and was trying to talk me out of cancelation. Finally i had to be loud and firm and told him No! Cancel My Subscription Now! He finally agreed and said - Ok, I have cancelled your subscription, 3 weeks later i get billed AGAIN..Dishonest Scammers, Beware!

The billing practices that use are terrible. I was a subscriber for years and then I stared noticing prior my yearly billing, that if I called before the billing date (as per the contract) they changed my billing date to the date I called. So this time I waited until the date and the when I called they billed my credit $27.99 for one month. I told them I want to cancel and they wouldn't reimburse me and pretty much said to bad so sad. Closer to the end of the month I will cancel and no longer be a subscriber. They are VERY shady with the billing and service agreements. This is still an active lawsuit - google it!

Billing went from $18.07/month to $50.83/month. when I called they said there was nothing they could do because I was notified in May about the increase. That amount wasn't clear on the notification. Such a scam. Constantly increasing the price. I cancelled both radios.

Getting through to am american speaking person is impossible they lie and leave you on long hold times then just want your credit card.
False information regardimg plans that are posted on their website but not available a classic bait and switch method foreigners have played out for years.

AVOID THIS COMPANY AT ALL COSTS

They tokd me i had 6 months free but it wasv3 charged my account with no notice even though I was told ubget a notice. THEY SUCK satellite is wesk drops continously

Sirius radio sucks. Can not keep a connection. And when contacting customer service they want yo plane phone car or anything but take ownership and except blame.
Aldo when I signed up they said cost would not be raised for at least a year. I would not recommend this service to anyone. Will contact them to cancel service.

Worst scam ever they lure you in at a good price. Life gets busy and suddenly you are paying a ridiculous price. I sold my car 3 months ago and totally forgot I had this service because I never listen to the radio and they would not even give me months credit. Never subscribe to these con artists.

First they added a vehicle I don't own then they got it right so I thought until I checked my account which I'm paying on a vehicle I don't own then I finally try and rectify the situation The lady says everything's great I get a phone call 2 minutes later and the guy saying we made a mistake blah blah blah I said you know what just cancel it cancel everything serious XM is horrible I advise everyone to check your accounts to make sure you're not paying on two accounts a car you don't even have I was paying on horrible. They legitly had my car on there twice paying for it. And another car I've never even owned

Wow trying to cancel your account is so much hassle and they really don't want to let you cancel. Keep trying to offer you deals and plans that are the same on the web site like I know how to read you backwoods hillbillies.

They have seven or eight plans ranging from $10 to $30 and when the promotional rate expires they bump you to the $30 plan without notice. That's a 6X increase.

Been a SXM customer for over 7 years, went to cancel my subscription. Since I found another streaming service cheaper with no commercials. Got some dude on the phone basically begging me to stay, and promised me a cheaper monthly payment. Went to listen to one of favorite stations this morning and get a message "your Sxm account is not linked to this device". Now yesterday it was. Called the 3rd party and they said my account has been canceled. Even though I didn't cancel it, but that's okay. Went to look at my bank account and was charged 2x's in April. Was given a partial refund. I was charged $47.19 for the month of April. When asked about this I was called a liar. That they have no proof of that transaction, I told them I am looking at my account, still did not believe and did not ask for my proof.
SXM can go to hell!!! I will no longer be a customer after being treated like I don't matter.
You can get a family account on Pandora for less then $20 and have 6 people on your account.
SXM is TRASH!!!

I had the introductory service on 2 cars for $10 a month. When they emailed that my bill would be over $70 I canceled online. They still billed me $35.99 becasue they say I only canceled one radio, and somehow scheduled the other one to stop a few months later. This is a total scam. They hope you won't notice the charges on your credit card until it's too late for a refund.

Any company that doesn't have a human in customer service deserves a very low score. I've sent a "refresh signal" to my car 7 times over the last 2 days - both while I'm in the car and not - and it still hasn't given my service back. Cable and cell phone companies do the refresh thing efficiently. So does my IT support at my job. Why can't Sirius? All their "help" has been AI and information is conflicting between texts, phone calls, and chat help. Supposedly, the AI chat switched me to a human, but it was no more helpful than the AI. One source says I don't have to be in the car to get help, another says they can't help UNLESS I'm in the car. I had no idea Sirius has gone downhill so badly over the years until I read some of the recent reviews with the same complaints I have. They're worth about $2 a month.

was notified thru the mail about a huge price increase, about 300%, so I went to cancel online, was directed to an AI bot, that drug out the experience, misquoted prices to stay aboard, then a "Supervisor" interceded, more AI bot interaction, and after about 10 minutes a successful cancellation. The AI chat bot is not working. If they had a person, who explained, then proposed a solution to stay, I may have. But now, never. AI = awful intelligence

Sirius XM cancellation website says you can cancel online but there is no such feature, you try to do it via their Chat link, but as soon as you mention cancellation you get Ghosted. lastly You call and get a run around on discounted subscriptions going down and down, but until you put your foot down and snap at them will they Cancel, and even then they keep on trying. Very Dissatisfied.

This company uses hard ball tactics trying to force junk mailings into the USPS knowing it frustrates old customers and violates a standing do not contact order because they allowed some crook to try to use my old account. They then allowed some set of criminals operating in their network during the pandemic who went around collecting my and others names knowing contact was blocked off so they twisted it around to make it look like it was an account for a man only they took my last name dropped the hyphen and put it backwards. This company was called by me more than once and they were advised of my no contact order. I told them that I know they had someone send in, go online or call in a solicitation for sending this junk out to me and anyone else that doesn't have or want their services. They stole that old account information. I told that guy today I was reporting them and I did. They need to be held accountable since he claimed he was deleting that account but tripped himself up saying he's putting notes on it to stop contacting me. When I said something he claimed he meant in something somewhere about the call. Where are you putting it if it is closed - on a notepad no one sees from his home work desk. This is horrible business practices and truthfully that isn't a business - it's some made up marketing promotions solicitations being done from some former call center employee somewhere in this country and it is fraud.

Very bad customer service trying to get your money back when canceling