Saddle Skedaddle Avaliações 

159
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Our first cycling holiday and it was amazing . We did not want it to end Everything was perfect from booking to bikes , hotels , luggage transfers, navigation and routes . Slovenia a stunning countr... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Just back from a fantastic week cycling the Hebridean way on a guided tour. The pre-trip information was excellent, our guides were highly organised and they really looked after us. Great scenery,... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Just back and now fully recovered from a challenging but very satisfying cycle in the Outer Hebrides. The weather wasn't as kind as it could/should have been for this time of year but the "we're in... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Just returned from an excellent cycle tour in Mongolia. The communication before the trip was first class, clear details were provided about the trip, route, accommodation, etc. Once on the trip eve... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Operador de turismo
  2. Agência de Viagens

Informação fornecida por fontes externas variadas

Superb Cycling Holidays & Tours - UK | Europe | Worldwide. Road cycling, family, leisure cycling & mountain biking holidays. Guided & self guided tours


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

159 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as avaliações

(159)

28 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Way of the Roses - beautiful!

Ten of us were on the self-guided Way of the Roses route with 5 days cycling. Stayed at some great places and the scenery was stunning. The app and GPX worked well, the route was easy to follow. A few of the group hired e-bikes from SS and the two minor issues we had were promptly resolved without delaying us, For those on our own non-e-bikes, the route is very rideable. A great holiday - thanks!

24 de junho de 2024
Avaliação não solicitada
logotipo da Saddle Skedaddle

Resposta da Saddle Skedaddle

Hi John,

Thanks for taking the time to share your experience, great to hear how much you enjoyed your trip.

Saddle Skedaddle

Avaliado com 5 de um total de 5 estrelas

This must be the tenth booking I’ve…

This must be the tenth booking I’ve made with Skedaddle. I’m in my 70’s, travelling alone and I have never felt anything but welcomed, relaxed and accommodated. The guides are fantastic, completely non judgemental, approachable and competent. I will continue using this company until I can no longer stay upright

23 de junho de 2024
Avaliação não solicitada
logotipo da Saddle Skedaddle

Resposta da Saddle Skedaddle

Hi Clare,

That was such a nice review to read, we really appreciate you taking the time to share your experience.

Hope to see you again soon!

Saddle Skedaddle

Avaliado com 5 de um total de 5 estrelas

Cycling Holiday Made Easy

This was a brilliant trip cycling Coast to Coast from Whitehaven to Tynemouth.
My brother and I hired hybrid bikes which were excellent and in pristine condition.
Luggage transfer was faultless.
The guys at Saddle Skedaddle were most helpful and this ensured a memorable cycling achievement. I have no hesitation in recommending these guys to others.

20 de junho de 2024
Avaliação não solicitada
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Resposta da Saddle Skedaddle

I might be biased as the C2C goes right past my childhood home, as well as the Skedaddle office, but it is one of my favorite routes. Really glad to hear how much you enjoyed things.

Saddle Skedaddle

Avaliado com 5 de um total de 5 estrelas

Extremely well organised C2C trip

Extremely well organised C2C trip.
From the initial booking and receipt of information to the end of the holiday, my brother and I found Saddle Skeddadle highly professional.
The quality of bikes provided and the route information including the navigation App made for hassle free cycling. Hotels were extremely good value, comfortable and meals outstanding. Taxi transfers and baggage transport all went according to plan. Can’t fault anything and will be booking another similar holiday in the near future. Thank you for a great holiday experience!

20 de junho de 2024
Avaliação não solicitada
logotipo da Saddle Skedaddle

Resposta da Saddle Skedaddle

Hi Rob,

Thanks very much for sharing your experience. The Coast to Coast is such a beautiful route; I am really glad you enjoyed it.

Saddle Skedaddle

Avaliado com 1 de um total de 5 estrelas

Sharp financial practice

Was trying to arrange medical insurance (Skedaddle's link to a recommended broker doesn't work, and the broker's website won't provide details of cover until you request a quote). Next thing I know, they've charged £1,080 to my credit card with no prior warning. Even the energy companies don't do this! No doubt I must have agreed something in the small print back in January. Sharp practice guys, and from recent reviews you're making a habit of it. Really poor customer service.

27 de junho de 2024
Avaliação não solicitada
logotipo da Saddle Skedaddle

Resposta da Saddle Skedaddle

Hi David,

Thanks for your time to talk things through on the phone and I am glad we managed to clarify a few issues.

As we discussed, we legally aren't allowed to offer advice or specific recommendations on insurance but my colleague did send you three separate links where you could find the information you were looking for but I understand you didn't click on these links.

We also discussed that we had sent you a reminder that your balance was due 2 weeks in advance. In this reminder we asked you to let us know if you would prefer to pay by a different method or alternatively we would charge your original card on the due date. You acknowledged you had received this e mail but had not noticed this paragraph.

We have altered this reminder e mail to make this as clear as possible and our current payment system allows people to opt out of automatic balance payments.

I hope you enjoy your upcoming trip and we can renew your confidence in Skedaddle going forward.

Avaliado com 5 de um total de 5 estrelas

Way of the Roses

Easy booking experience and a well organised trip. The support staff on this trip were so friendly and helpful and the ride itself was a brilliant. The hotels we stayed in were excellent, as were the meals, (evening meals extra but staff organised these and were of an excellent quality).
This is the second year we have cycled with Saddle Skedaddle and everything went smoothly on both occasions. We will definately book again.

16 de junho de 2024
Avaliação não solicitada
logotipo da Saddle Skedaddle

Resposta da Saddle Skedaddle

Hi Anne,

Thanks for sharing your experience, love to read how much you enjoyed the trip. Hope to see you again soon.

Saddle Skedaddle

Avaliado com 1 de um total de 5 estrelas

Cancelled my holiday

Booked a trip and paid a £200 deposit, they could not accomodate me but as I had booked another trip I said just transfer the deposit to the new trip that I had already paid the deposit on, so £400 in deposits.
They then cancelled the second trip as well and said they would refund the deposit as a "Goodwill gesture". Outragious! They cancelled the trips not me, so lost my holiday and then they treat you like this. Avoid them.

6 de junho de 2024
Avaliação não solicitada
logotipo da Saddle Skedaddle

Resposta da Saddle Skedaddle

Hi Mike,

I have looked in to this and can see we issued you a full refund of £400 nine days ago. £200 was a new payment as you describe but the other £200 was paid using credit from a separate booking you had previously cancelled. Usually this would have been none refundable but we transferred the on to your new booking.

When this trip was unable to go ahead we issued you a full refund, even though only 50% of this was refundable according to our terms and conditions. We described this as a goodwill gesture as we understood it would have been disappointing to not receive your holiday and went beyond our normal terms to arrange a full refund for you.

I am sorry to see you remain disappointed. I have tried to give you a call and would be happy to talk things through further at your convenience.

Adam, Saddle Skedaddle

Avaliado com 5 de um total de 5 estrelas

Tuscany

We have just been on the Tuscany trip with SaddleSkedaddle and wanted to tell you that it was an amazing experience. From booking to completing the trip the whole process was efficient and the guides on the trip were first class - organising everything so all we had to do was concentrate on the cycling and what a joy it was. I have to say that the cycling is tough in parts but that seems to pale into insignificance when you take in the villages, towns and scenery of Tuscany. The meals and evenings were great and the camaraderie of the other participants was brilliant. I wouldn't hesitate to recommend the company and or the trip undertaken.

2 de junho de 2024
Avaliação não solicitada
logotipo da Saddle Skedaddle

Resposta da Saddle Skedaddle

Hi Jez,

Great to hear how much you enjoyed the trip, really glad we could organise that for you.

Hope to see you again soon.

Saddle Skedaddle

Avaliado com 5 de um total de 5 estrelas

Very professional

I've now done six tours with Skedaddle (C2C, Way of the Roses, Sandstone Way, Ullswater weekend, Land's End to John O'Groats, Eden Valley) and will do a seventh (Hebridean Explorer) in September. One word can describe Skedaddle - professionalism. Their organisation is superb, thanks in large part to their office staff, who deserve high praise. Nothing is too much for them and they patiently help with questions no matter how daft they might be.

On the trips themselves, their guides are exemplary, and I'd pick out Les in particular - lovely chap who makes legendary lunches when on the road. I've only ever had one problem on a Skedaddle holiday (on the LEJOG trip) and Skedaddle went out of their way to talk with me at length after the trip, to make corrections in future.

Strong points of their holidays are (a) watertight communication and organisation pre-trip by office staff, and (b) tireless assistance by guides during the holiday. I've only ever done UK-based holidays with Skedaddle but hope to do one further afield next year.

10 de maio de 2024
Avaliação não solicitada
logotipo da Saddle Skedaddle

Resposta da Saddle Skedaddle

Hi David,

Thanks very much for the review, great to hear how much you have enjoyed your trips with us.

Hope to see you on another trip soon.

Saddle Skedaddle

Avaliado com 1 de um total de 5 estrelas

Very disappointing - deposits not refunded

Very disappointing

Never pay a deposit for a trip that is not guaranteed as you will not get it back

This is extremely poor , so best to go with Exodus or Explore who always do refund deposits when trips are not guaranteed. And these two companies are excellent.

Would never have reserved a non guaranteed trip if I had known this ..... and who would ??

Be careful

11 de junho de 2024
Avaliação não solicitada
logotipo da Saddle Skedaddle

Resposta da Saddle Skedaddle

Hi Martin,

Sorry to hear you were disappointed by your experience. As we need a minimum number of riders in order to run our group trips, we take a deposit as a guarantee of someone's intention to travel. We do outline the deposit is none refundable in our terms and conditions, a link to which you received at the time you booked. This deposit does need to be none refundable to serve this purpose unfortunately; if it was fully refundable if you chose to cancel then it wouldn't really confirm your commitment.

Other companies, including Exodus and Explore, have a similar approach of collecting a none refundable deposit but offering the option to transfer under certain circumstances.

Any payments made to us are fully refundable in the instance that we cancel your tour but as you cancelled your booking we aren't able to provide a refund.

We have reached out by phone and e mail to discuss this further so if there is anything further we can help with please get back to us.

Saddle Skedaddle

Avaliado com 5 de um total de 5 estrelas

Pisa to Florence

Recently did a holiday cycling from Pisa to Florence. It was a fantastic experience.
Booking was clear and informative and i liked the phone call i had just before i travelled wishing me a happy holiday and checking if i had any last minute questions, i havent had that from other operators.
On the second day of our holiday our E-Bikes were delivered to our hotel and we were told how they worked and how to charge the battery etc. After a practice ride and a minor adjustment to make sure i was fully comfortable we set off.
The E-Bike was amazing and i loved using it. It didnt detract from my cycling experience, it was just a bit of extra oooph if i needed it.
All our B&Bs/Hotels were good and the hosts all very friendly and kind. I am Gluten Free and my request had got to every single accomadation and they went over and above to make sure i had everything i could possibly want to eat.
Our bags were waiting at each accomodation for us at the end of each ride.
The route was amazing, some steep climbs dotted here and there but wow the scenery and the rides back down were incredible.
I do recommend this company, for us it was brilliant from start to finish and i really hope to travel with them again soon.

11 de maio de 2024
Avaliação não solicitada
logotipo da Saddle Skedaddle

Resposta da Saddle Skedaddle

Hi Leighann,

Great to hear how much you enjoyed the trip and the e bike was a nice boost for you!

Hope to see you on another trip soon.

Saddle Skedaddle

Avaliado com 1 de um total de 5 estrelas

Disappointing customer service

Had my trip booked and confirmed, I booked my flights then got told I needed to book my own transfers (as my flight times didnt work around the specified times) or fly out a day early.

The company did say they would put up half the cost in fairness but I wanted to cancel and get a refund on my deposit.

Still no feedback on getting this sorted!

4 de junho de 2024
Avaliação não solicitada
logotipo da Saddle Skedaddle

Resposta da Saddle Skedaddle

Hi Tom,

I am very sorry you weren't able to make the trip.

We do include airport transfers on most of our group holidays and schedule these to accommodate as many different flights as practical. We do share the transfer schedule at the point we confirm your booking and say that if you require a transfer which doesn't fit the schedule there will likely be an additional cost.

After you booked flights which didn't fit the schedule we did try to find a solution at minimum cost to you but when this didn't suit you, we offered to convert your deposit to credit to use against a future holiday.

I do hope you are able to make use of this credit and join one of our holidays soon.

Saddle Skedaddle

Avaliado com 5 de um total de 5 estrelas

Imagine you set up a cycle tour company....…

Imagine you set up a cycle tour company, and listened hard to feedback from your very first tour, and acted on it. Then did the same again, hundreds of times. This is what you get with Saddle Skedaddle. Experience based on doing and listening. Our party of 12 just completed a ride across Southern India. It has been a huge sucess for everybody. This is a party of occasional cyclists, average age over 60. SaSk listened to our requirements, had a correspondent cycle tour operator in Kerala (Kalypso Adventures) and adjusted the route and mileage to get us up about 2,000m over the Western Ghats in 34C, doing about 480 kms over 8 days. The pre-trip customer service was as good as it could have been and the Kalypso Guides were awesome. Logistics (vehicles, bike maintenance and baggage translocation) were immaculately executed. Just superb. And thanks, Saddle Skedaddle and Kalypso.

4 de fevereiro de 2024
Avaliação não solicitada
logotipo da Saddle Skedaddle

Resposta da Saddle Skedaddle

Hi Jeremy,

Thanks so much for the review, we are really happy you enjoyed the trip so much and it was a pleasure putting everything together for you all.

Hope to see you again.

Saddle Skedaddle

Avaliado com 5 de um total de 5 estrelas

We were cycling in Sardinia

We were cycling in Sardinia. The cycling we managed to do was great. Unfortunately my husband had an injury and we couldn't complete the rides but the Skedaddle team were brilliant. They transferred us onto our other accommodations and tried to ensure we still had an enjoyable holiday.
Very impressed with the itinerary and the organisation.

20 de abril de 2023
Avaliação não solicitada
logotipo da Saddle Skedaddle

Resposta da Saddle Skedaddle

Hi Susan,

Thanks very much for the review, really great to hear how much you enjoyed the trip and the injury didn't spoil things for you.

Skedaddle

Avaliado com 5 de um total de 5 estrelas

Excellent experience

Very well run, supported and organized guided cycle ride in Costa Rica. Meticulous preparation and communication from staff. Safety first priority but also ensuring the riding routes are best as possible. My tour leader, David, was first class (I’ve ridden many tours and have a basis for comparison). I would most definitely ride w them again.

8 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Flavours of Sardinia - self-guided

My wife and I have taken a number of Skedaddle holidays. Once again, this trip was well-organised throughout.
The staff at Skedaddle were very knowledgeable and helpful; the accommodation throughout was excellent; the rides were interesting; the scenery was beautiful and the sun shone!

28 de setembro de 2022
Avaliação não solicitada
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Resposta da Saddle Skedaddle

Thanks for your kind review Ian & Viv! :-) Hope to see you both on another Skedaddle trip soon.

Avaliado com 5 de um total de 5 estrelas

First class management all the way

Skedaddle have now organised and managed 10+ complex charity rides for me all across Europe, and it’s a first class service all the way. David and his team make sure we are safe, well fed, organised and cycle exceptional routes. Everything is managed perfectly from start to finish - and I could not imagine having a better team organising our trips.

19 de junho de 2022
Avaliação não solicitada
logotipo da Saddle Skedaddle

Resposta da Saddle Skedaddle

Hi Daniel, thanks so much for the kind review. We can't wait to welcome you all on another trip soon! :-)

Saddle Skedaddle

Avaliado com 5 de um total de 5 estrelas

I used Skedaddle for my first ever cycling holiday

I used Skedaddle for my first ever cycling holiday and I was so glad I did. The routes took in stunning scenery around Slovenia and Croatia, as well as the local cuisine, and nice accommodation along the way.

The guides were excellent, making sure the group were well looked after and selecting the best places for meals during the week.

The guides adapted the route during the week to suit the needs of the group, changeable weather conditions, and unforeseen road blocks.

I'd have no hesitation in recommending them to anyone else looking for a cycling holiday, with a company that goes out of its way to make sure everyone's needs are catered for.

3 de setembro de 2022
Avaliação não solicitada
logotipo da Saddle Skedaddle

Resposta da Saddle Skedaddle

So glad you had an enjoyable time in Slovenia & Croatia Matthew!

Hopefully see you on another trip soon :-)

Avaliado com 5 de um total de 5 estrelas

We have been on several trips all…

We have been on several trips all around the world with Saddle Skeddadle and each has been unique and wonderful! The guides and routes are top notch! Highly recommend this company. We are about to embark on another. Can't wait!

7 de outubro de 2022
Avaliação não solicitada
logotipo da Saddle Skedaddle

Resposta da Saddle Skedaddle

Hi Erica, thanks for the lovely review :-). Do let us know when you are ready to plan your next adventure.

Saddle Skedaddle

Avaliado com 5 de um total de 5 estrelas

Great!

I have now been on seven guided road trips with Skedaddle and they never disappoint. The organisation and support is great and it’s a huge comfort to know that any bike issues on route will be resolved as help is on hand. Friendly guides, lots of laughs and great routes keeping off main roads as much as possible. I don’t ever consider booking with another company - lots of fantastic routes still to try with Skedaddle!

1 de outubro de 2022
Avaliação não solicitada
logotipo da Saddle Skedaddle

Resposta da Saddle Skedaddle

Thanks for your review Karen. We hope you are looking forward to your 2023 trips!

Saddle Skedaddle

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