SKY by Gramophone Avaliações 

202
•
O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I had never purchased anything from SKY Gramophone and only found out about them through a Google search for Cyrus audio components. I had some questions about Cyrus and they responded in short order.... Ver mais

Avaliado com 5 de um total de 5 estrelas

Gramophone is an excellent local audio dealer. It's great to have showroom to audition gear - it's really the only way to buy, IMO. Due to supply chain issues, my purchase is on back order and I am... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

After I placed my order, there was no acknowledgement email. I sent an email a couple of weeks later inquiring about my order, to which I received an auto reply from SKY promising a reply to my query.... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

The item had broken Bluetooth, I'm not able connect headphones to my device. The Gramophone Store not gonna accept the item during the 30-day window, they wait until the 30 days expire and after that,... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de home theaters
  2. também em
  3. Loja de aparelhos de som
  4. Loja de Eletrônicos
  5. Loja de Hi-fi
  6. Loja de Móveis
  7. Loja de Televisão

Informação fornecida por fontes externas variadas

Welcome to SKY by Gramophone. We're Gramophone's online audio store. We provide high-quality audio products that suit every lifestyle. Shop today!


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

202 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,6

Todas as avaliações

(202)

1 avaliação nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great experience

Great experience. Perfectly shipped. Great customer service. Great price. Will buy from you guys again!

17 de dezembro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

Very responsive customer service. I had an issue with a product I ordered and they went above and beyond to make it right. I will definitely order from them again.

5 de dezembro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Was very pleased on the Sonos Player…

Was very pleased on the Sonos Player One speaker brackets. Was a little concerned on what to expect based on the price. I was not disappointed. Brackets work great and exactly what I was looking for. They had machined steel components and quality was top notch. Worth the cost.

27 de novembro de 2019
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Poor initial experience...

Poor initial experience as product (power conditioner) received was not as advertised (Like New) and in fact was defective (later described as refurbished but I have my doubts). SKY did respond to my disappointment quickly and we reached an acceptable resolution but experience was overwhelmingly jaded by the defective product. Even the power cord was mismatched with the product - it didn't fit (2-prong instead of 3-prong) and clearly wasn't even the original.

26 de novembro de 2019
Avaliação não solicitada
logotipo da SKY by Gramophone

Resposta da SKY by Gramophone

Greetings Mark,

We are so sorry to hear about your experience with this item. Upon being notified we immediately took ownership of this situation and even provided you with a better item than what was intitally purchased. We have taken the necessary steps internally to ensure this does not happen again but would love to hear your feedback on how we could have improved your overall experience. Please contact us at sky@gramophone.com to let us know!

Sincerely,

SKY by Gramophone Client Support

Avaliado com 5 de um total de 5 estrelas

Delivered on discontinued item I sought

I was looking for a piece of office furniture - a discontinued item to match something I already had. SKY was able to provide it when others could not, and also deliver it within my tight time constraints. Will was especially helpful in making this happen.

23 de setembro de 2019
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

After initially being treated like a…

After initially being treated like a thug or hood rat having to PROVE 3 times with you that I was a person of integrity you FINALLY shipped me a wonderful product. I hear you customer protection, security blah blah blah but really guys you take that to the obnoxious level. It was ridiculous. "If" I EVER try to purchase an item from you again and have to endure that I will cancel my order immediately and make other arrangements. As you can tell I'm still bothered with how you treated me.

19 de setembro de 2019
Avaliação não solicitada
logotipo da SKY by Gramophone

Resposta da SKY by Gramophone

Greetings,

I am sorry to hear about your experience with us. We take customer service very seriously at Gramophone as we have been delighting our clients for over 40 years. Please contact us at sky@gramophone.com so that we can discuss this in further detail.

Sincerely,

SKY by Gramophone Client Support

Avaliado com 5 de um total de 5 estrelas

High end products at excellent prices !

High end products at nearly impossible to beat prices. Authorized retailer and distributor of products so no worries on warrantees and fast shipping. I will always check SKY for product availability before making any electronics purchases. A++++

27 de junho de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The service I received was very good

The service I received was very good. My only feedback would be to have a clearer set of expectations communicated when an order is placed. Once I reached out to them for more information, everything was spot on.

5 de junho de 2019
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Cannot get the headphone to work

Cannot get the headphone to work. It has a "click on" button; but you'd have to hold it down to keep it working. When you release the button, nothing! Unless I am overlooking something, this product is a fail. Please feel free to contact me to assist and I may upgrade my rating for Customer Service, if asked to do a revised one.

Thank you....

Daniel E. Westley

13 de maio de 2019
Avaliação não solicitada
logotipo da SKY by Gramophone

Resposta da SKY by Gramophone

Greetings Daniel,

Our support team has reached out to you regarding your issue. We stand by our products 100% and will correct the issue. If you need to reach us sooner, please email sky@gramophone.com

Thanks,

SKY by Gramophone Support

Avaliado com 4 de um total de 5 estrelas

My first purchase

After I placed my order, there was no acknowledgement email. I sent an email a couple of weeks later inquiring about my order, to which I received an auto reply from SKY promising a reply to my query. No further response ever came. The McIntosh cable ordered by me arrived almost a month after I placed the order! Subsequently, SKY clarified that all this was due to a system glitch which has since been rectified. They refunded me $15 as a goodwill gesture. I am happy that they have acknowledged and fixed the underlying issue. Hopefully my next purchase will go through smoothly.

12 de maio de 2019
Avaliação não solicitada
logotipo da SKY by Gramophone

Resposta da SKY by Gramophone

Greetings Mr. Jain,

We deeply apologize for these delays and a member of our client services team has reached out to you in regards to your concern earlier today. We believe you have not been receiving our emails and have sent a follow-up to confirm this.

If you would prefer to contact us directly, please call 410-308-1650 or via email at sky@gramophone.com

Thanks,

SKY by Gramophone Support

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