I had never purchased anything from SKY Gramophone and only found out about them through a Google search for Cyrus audio components. I had some questions about Cyrus and they responded in short order.... Ver mais
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Veja o que dizem as avaliações
Gramophone is an excellent local audio dealer. It's great to have showroom to audition gear - it's really the only way to buy, IMO. Due to supply chain issues, my purchase is on back order and I am... Ver mais
A empresa respondeu
After I placed my order, there was no acknowledgement email. I sent an email a couple of weeks later inquiring about my order, to which I received an auto reply from SKY promising a reply to my query.... Ver mais
A empresa respondeu
The item had broken Bluetooth, I'm not able connect headphones to my device. The Gramophone Store not gonna accept the item during the 30-day window, they wait until the 30 days expire and after that,... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de home theaters
- também em
- Loja de aparelhos de som
- Loja de Eletrônicos
- Loja de Hi-fi
- Loja de Móveis
- Loja de Televisão
Informação fornecida por fontes externas variadas
Welcome to SKY by Gramophone. We're Gramophone's online audio store. We provide high-quality audio products that suit every lifestyle. Shop today!
Informações de contato
4 West Aylesbury Road, 21093, Timonium, Estados Unidos
- 410.308.1650
- support@skybygramophone.com
- www.skybygramophone.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent service and great products
Excellent service and great products, will buy it again.
Great experience
Great experience. Perfectly shipped. Great customer service. Great price. Will buy from you guys again!
Very quick in getting my orders…
Very quick in getting my orders together and shipped. Very good price on the Klipsch 150 RM
Excellent Customer Service
Very responsive customer service. I had an issue with a product I ordered and they went above and beyond to make it right. I will definitely order from them again.
Was very pleased on the Sonos Player…
Was very pleased on the Sonos Player One speaker brackets. Was a little concerned on what to expect based on the price. I was not disappointed. Brackets work great and exactly what I was looking for. They had machined steel components and quality was top notch. Worth the cost.
Poor initial experience...
Poor initial experience as product (power conditioner) received was not as advertised (Like New) and in fact was defective (later described as refurbished but I have my doubts). SKY did respond to my disappointment quickly and we reached an acceptable resolution but experience was overwhelmingly jaded by the defective product. Even the power cord was mismatched with the product - it didn't fit (2-prong instead of 3-prong) and clearly wasn't even the original.

Resposta da SKY by Gramophone
The free shipping was great
The free shipping was great, as was the price. I would have appreciated a prompter shipping notification.
Delivered on discontinued item I sought
I was looking for a piece of office furniture - a discontinued item to match something I already had. SKY was able to provide it when others could not, and also deliver it within my tight time constraints. Will was especially helpful in making this happen.
After initially being treated like a…
After initially being treated like a thug or hood rat having to PROVE 3 times with you that I was a person of integrity you FINALLY shipped me a wonderful product. I hear you customer protection, security blah blah blah but really guys you take that to the obnoxious level. It was ridiculous. "If" I EVER try to purchase an item from you again and have to endure that I will cancel my order immediately and make other arrangements. As you can tell I'm still bothered with how you treated me.

Resposta da SKY by Gramophone
Great product great!
Great product . Great communication . Fast shipping :)
Great service and delivery
High end products at excellent prices !
High end products at nearly impossible to beat prices. Authorized retailer and distributor of products so no worries on warrantees and fast shipping. I will always check SKY for product availability before making any electronics purchases. A++++
Great customer service
Great customer service! Very quick shipping.
Could not have been better
The service I received was very good
The service I received was very good. My only feedback would be to have a clearer set of expectations communicated when an order is placed. Once I reached out to them for more information, everything was spot on.
Cannot get the headphone to work
Cannot get the headphone to work. It has a "click on" button; but you'd have to hold it down to keep it working. When you release the button, nothing! Unless I am overlooking something, this product is a fail. Please feel free to contact me to assist and I may upgrade my rating for Customer Service, if asked to do a revised one.
Thank you....
Daniel E. Westley

Resposta da SKY by Gramophone
My first purchase
After I placed my order, there was no acknowledgement email. I sent an email a couple of weeks later inquiring about my order, to which I received an auto reply from SKY promising a reply to my query. No further response ever came. The McIntosh cable ordered by me arrived almost a month after I placed the order! Subsequently, SKY clarified that all this was due to a system glitch which has since been rectified. They refunded me $15 as a goodwill gesture. I am happy that they have acknowledged and fixed the underlying issue. Hopefully my next purchase will go through smoothly.

Resposta da SKY by Gramophone
Delivered on time at a reasonable price.
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