Smartdriverclub Insurance Avaliações 

532
O TrustScore é 3 de um total de 5

3,0

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

DO NOT USE THIS COMPANY AT ANY COST Cancelled 18 year old sons policy for ‘apparent device not recording’ … had email saying ‘great score’ …. next email cancelled policy … rang to find out they ha... Ver mais

Avaliado com 1 de um total de 5 estrelas

Avoid always. Been trying to get hold of them all day with no use, they messaged to say my device isn’t reporting. So I tried to ring. No answer. Now they’ve cancelled my policy. Still won’t answer... Ver mais

Avaliado com 1 de um total de 5 estrelas

Where do they get this excellent rating? This insurance is useless, they don't answer phone, not answer email back. They are really getting on my nerve! Yo call for claim or discuss any issue they... Ver mais

Avaliado com 5 de um total de 5 estrelas

Being conscious of the ODB port plug in device makes you constantly moderate your driving until it become second nature. The reports sent out are very useful to show your progress. The only gripe... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Corretora de seguros

Informação fornecida por fontes externas variadas

Car Insurance with a difference. With Smartdriverclub Insurance you get services like 24/7 crash assistance, theft tracking and up to 40% renewal discount if you drive well.


Informações de contato

3,0

Bom

O TrustScore é 3 de um total de 5

532 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

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3,0

Todas as avaliações

(532)

0 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, and Renewel price 👍👍👍

13 de setembro de 2021
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Resposta da Smartdriverclub Insurance

Thank you for the fantastic review, Rahim!

The Smartdriver Team

Avaliado com 4 de um total de 5 estrelas

So far so good.

So far so good.. I saved nearly half my insurance from last year I'm a week in from installing the tag

13 de setembro de 2021
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Resposta da Smartdriverclub Insurance

Thank you, Rosa, for the fab 4 stars!

The Smartdriver Team

Avaliado com 3 de um total de 5 estrelas

Excellent driving in all 3 catagorys…

Excellent driving in all 3 catagorys yet market as good overall how dose that make any sence.. 89% in speed 100% in the rest yet 74% overall.. surely working out an average i should be 96.3%✓ help me understand ur scoring system ??

13 de setembro de 2021
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Resposta da Smartdriverclub Insurance

Thank you, Reece for taking the time to leave a review.

I will make sure that this is passed over to the team who should be in touch very soon.

Kind regards

The Smartdriver Team

Avaliado com 5 de um total de 5 estrelas

Very good experience with the…

Very good experience with the smartdriverclub insurance. I was pleased with the tracker and the application in the mobile that monitored tracker records. Big thank to the lovely staff of customer services.
Thank you.

9 de setembro de 2021
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Resposta da Smartdriverclub Insurance

Thank you, Ammar, for the amazing review!

The Smartdriver Team

Avaliado com 1 de um total de 5 estrelas

Customer service is awful if you’re…

Customer service is awful if you’re looking for questions they don’t answer in reasonable time at all, on the smart driving app aswell shows only 3 marking criteria when I fact you get marked on 6 but they do not show you what you are scored on the other 3 seems weird …

7 de setembro de 2021
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Resposta da Smartdriverclub Insurance

Thank you, Richard, for taking the time to leave a review.

I do apologise for any delays you experienced with getting answers to your queries. I will make sure that this is passed over to the team today to be looked into. I will also make sure that someone from the team contacts you with regards to the scoring system.

Kind regards

The Smartdriver Team

Avaliado com 2 de um total de 5 estrelas

You put my insurance down from the good…

You put my insurance down from the good care we have taken this year, which is really positive and a fair reward for a safe year driving, only to then raise the excess on the policy, because the underwriter has raised it. Really poor show that, why can’t you deliver promises on the savings like you state? I thought you were different and bill yourself as a different way to insure but as ever the same old money grab each time.

6 de setembro de 2021
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Resposta da Smartdriverclub Insurance

Thank you for taking the time to leave a review.

I do apologise for any inconvenience caused by the increase in excess on your policy. I will make sure that this is passed over to the team today to be looked into.

Alternatively, if you would like to discuss this further, please do not hesitate to contact us.

Kind regards

The Smartdriver Team

Avaliado com 1 de um total de 5 estrelas

i have been waiting a week for my NCB…

i have been waiting a week for my NCB proof, been on the phone 5 times each time waiting 30mins to get through i have emailed many times and nothing they say they will send it but still nothing.

back on the phone again today!!!

6 de setembro de 2021
Avaliação não solicitada
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Resposta da Smartdriverclub Insurance

Thank you for taking the time to leave a review, Allison. If you can email your policy details to, service@SDCI.co.uk, we will make sure that a member of the team contact you.

The Smartdriver Team

Avaliado com 1 de um total de 5 estrelas

Still waiting for my refund still…

Still waiting for my refund still waiting for return envelope to send back box still waiting for notice of cancellation. Pay extra and avoid this company 55mins just trying to get thru on the phone not enough hours in the day to waste time trying to talk to someone. Just avoid the hassle

26 de agosto de 2021
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Resposta da Smartdriverclub Insurance

Thank you for taking the time to leave a review.

I do apologise for the delay in getting the refund and notice of cancellation sent out to you. I will pass this over to the team to today.

Kind regards

The Smartdriver Team

Avaliado com 5 de um total de 5 estrelas

Very good!

Very good! Great company, competitive price and excellent customer service.

26 de agosto de 2021
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Resposta da Smartdriverclub Insurance

Thank you for the the fabulous review! The Smartdriver Team

Avaliado com 4 de um total de 5 estrelas

Driving in London

I live in London and this is the best deal I found. With the black box I find I'm planning my journey in advance so there's no temptation to speed. However there are drivers who find my driving annoying and I do feel the pressure to speed up but I never do. A complimentary sticker to say 'this car's speed is being monitored' would be nice.

21 de agosto de 2021
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Resposta da Smartdriverclub Insurance

Thank you for the brilliant review. We appreciate your feedback, and will ensure this is passed to the relevant department.

The Smart Driver Team.

Avaliado com 3 de um total de 5 estrelas

Don’t understand how to do the black…

Don’t understand how to do the black box/white circle need help

19 de agosto de 2021
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Resposta da Smartdriverclub Insurance

Thank you for the review, Rachel.

I have arranged for a member of our customer service team to contact you and discuss your issues.

The Smart Driver Team.

Avaliado com 4 de um total de 5 estrelas

Thanks for good quote

Thanks for good quote, it was easy process as it was quick, because i needed to review my policy urgently.

19 de agosto de 2021
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Resposta da Smartdriverclub Insurance

Thank you for the great review, Mohammad!

The Smart Driver Team.

Avaliado com 5 de um total de 5 estrelas

Hi.Statement

Hi.. I'm happy to continue at smartdriveclubinsurance.. But I had to get a camera or something like that to mount on my car.. I downloaded the app but it asks me to have that device and I can't complete.. My address is priory Avenue 40 high wycombe HP 136 sw... I want to mention that I received the mail as i sent to my address.. But I didn't get anything.. Thank you very much

13 de agosto de 2021
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Resposta da Smartdriverclub Insurance

Thank you for your review, Nicolae.

If you are still having issues, please do not hesitate to contact us and we will be happy to help.

The Smartdriver Team

Avaliado com 4 de um total de 5 estrelas

Great product, very competitive prices for good drivers, generally good service

I've been with SDCI for two years now and have generally got excellent service. I also love their App, which gives lots of feedback to improve ones driving, and also helps to find your car if you've forgotten where it was parked!

The most recent quote provided was very competitive (as we managed to qualify for their top discount due to our 'performance' over the last year) but I had to ring up both to chase my renewal quote, I then had to chase to get my renewal documents, both of which I feel should have been sent automatically. That said, when I did contact SDCI customer services they were very prompt at addressing these issues.

13 de agosto de 2021
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Resposta da Smartdriverclub Insurance

Thank you for the fab 4 stars, Robert!

The Smartdriver Team

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