smartdriving.co.uk Avaliações 

283
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I have been really pleased with the level of support and response from smart driving throughout my ADI training journey. The training content is excellent and very detailed and any questions I have as... Ver mais

Avaliado com 5 de um total de 5 estrelas

Passed my ADI Pt1 theory test (first attempt) today, Friday 20 Feb 2026. I couldn't do all these without the continuous guidance and advise provided by smart driving support team. Exceptional advocat... Ver mais

Avaliado com 1 de um total de 5 estrelas

Course support is poor . contacting them is nye on impossible , facebook seesm to be the main resource where they use students to answer other students questions very understaffed and not we... Ver mais

Avaliado com 5 de um total de 5 estrelas

Had Daryl as my driving instructor, he was very professional and helped me a lot on my Journey. Would 100% recommend, made me feel at ease and comfortable. Did not feel like I was being watched or jud... Ver mais

Detalhes da empresa

  1. Autoescola
  2. Centro de Aconselhamento

Escrito pela empresa

SmartDriving was founded in 1999 by industry expert John Farlam to help driving instructors realise their full potential and build lifetime careers in the driver training industry.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

283 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 14% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(283)

40 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great training throughout!

Great training throughout!

The online work and in car training was really thorough and I feel very prepared for my part 3 test.

They provide extra training if needed and I have attended loads of extra sessions tan by their senior trainer!

It’s been hard work but so worth it!!!

21 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best Driving Academy

My experience from start to finish was awesome. Smart Driving delivered on their promise and I got my licence after just 10hours of driving!!! It was easy for the instructor to figure out my weaknesses and address them, he was always on time and made sure I was comfortable. If you really want to start driving soon, Smart Driving is your sure bet.

19 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

So far so good…

So far so good…. Although only at the beginning (waiting to be able to book my theory but still waiting in my DBS!!! Nothing to do with SmartDrive) I didn’t want to just wait which could be up to another 60 days they’ve allowed me to start Part 2 to continue with my training. The few times I’ve contacted either by phone or email I’ve had a response very quickly. Here’s to continuing a smooth journey to a qualified ADI!!! Thank you 👍

22 de julho de 2023
Avaliação não solicitada
logotipo da smartdriving.co.uk

Resposta da smartdriving.co.uk

Hi Donna,

thank you so much for your review - yes DBS is a pain sometimes!

Looking forward to getting you though the next stages!

Regards
Training Support
SmartDriving

Avaliado com 5 de um total de 5 estrelas

Great Place to start with

I have been having a great experience all the way from a beginner to PDI and all credit goes to Smart Driving, very professional, efficient and for me everything went smoothly, over all a great experience. This is a great company to work with. You will get everything, i mean all the supports to become a successful ADI

1 de outubro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A very good experience.

A very good experience.
The whole Team were brilliant, although I did not need to contact them very often.

16 de junho de 2023
Avaliação não solicitada
logotipo da smartdriving.co.uk

Resposta da smartdriving.co.uk

HI Anita,

thank you for your kind words and your 5-star review.

Regards
SmartDriving Support

Avaliado com 1 de um total de 5 estrelas

Support

I have not got any professional support at all, they sent only some subjects through emails which can be found online. They do not wanna refund of course ! It is not a true what they say before the course ! one star is too many for their service ! If you want to become an instructor driver please think it over, it is not worth making a monkey or idiot from yourself especially during adi II to eran 700 per week ! The course completely unnecessary, try to learn to use all data which is published in internet sometimes you have to pay but not a lot.

23 de junho de 2023
logotipo da smartdriving.co.uk

Resposta da smartdriving.co.uk

Hi Robert,

We are sorry you have felt the need to leave us a 1-star review.

We can see from your file we have replied to all emails from you and we have spoken to you a number of times to offer help and support on how to make progress.

We can also see we have emailed a number of times to check in on you and your progress as part of our usual processes too.

As you are preparing for your P2 test, we have already supported you on this via phone and emailed what we need from you for the next stage.

As you know, we offer unlimited support to all of our trainees so anything you need please just ask if you still need or help, but if you can please forward what we need from you then we can get the next steps underway.

Regards,

SmartDriving Support Team.

Avaliado com 5 de um total de 5 estrelas

Niki Richardson was an amazing driving…

Niki Richardson was an amazing driving instructor helped me so much and was a lovely guy, Couldn’t recommend him enough - helped me pass 1st time!

1 de junho de 2023
Avaliação não solicitada
logotipo da smartdriving.co.uk

Resposta da smartdriving.co.uk

Hi Niki

thank you for your kind words and your 5-star review.

Regards
SmartDriving Support

Avaliado com 1 de um total de 5 estrelas

I did not have a good experience.

I did not have a good experience with this organisation. I would not recommend them.

I don’t feel it was supportive to be bullied and harassed for daring to have an opinion on my experience.

23 de maio de 2023
Avaliação não solicitada
logotipo da smartdriving.co.uk

Resposta da smartdriving.co.uk

Dear Ms Warde,

we are sorry you feel the need to put a 1 star score.

We have reached out to you a number of times to offer help and you don't want our help.

That is a shame but it is up to you.

If that is worthy of a 1-star review, then so be it.

We feel we have tried to help you with the correct advie and support.

Good luck with the future.

Regards

SmartDriving Support

Avaliado com 5 de um total de 5 estrelas

Great support from Drive.

I started my training in February and have so far passed my part 1 and 2 with them. Fantastic resource both with the material sent to you and the online training. Support from the team at Drive is fantastic, they are aLeah’s positive and quick to answer you both emails and on the phone.

23 de maio de 2023
Avaliação não solicitada
logotipo da smartdriving.co.uk

Resposta da smartdriving.co.uk

Hi Tml

Thank you so much for your 5 star review and for your nice words.

Good luck with the rest of your training.

Remember, support is unlimited and we want to help - so please continue to work with us !

Regards
SmartDriving Support

Avaliado com 5 de um total de 5 estrelas

I have just finished my training to…

I have just finished my training to become a driving instructor with SmartDriving and starting my trainee licence next month!

Everyone has been helpful and supportive throughout, it has made a huge difference to my training and I don't think I would have got this far without the support of the training team.

I had started this years ago with another training company and the training I have received from DRIVE has been head and shoulders above any other. Everyone I have spoken to too has been knowledgable and supportive.

It has required lot of hard work and focus for the last 12 months but I am going onto my trainee licence feeling confident and prepared!

I have been given clear guidance on the training that lies ahead and the support that is available. Really looking forward to the next step!

26 de abril de 2023
Avaliação não solicitada
logotipo da smartdriving.co.uk

Resposta da smartdriving.co.uk

Hi Lousie

thank you so much for your review.

It is hard work and effort to get this far - and now the fun begins!

We will be here every step of the way to help and guide you.

Regards
SmartDriving Support

Avaliado com 5 de um total de 5 estrelas

Passed my Driving test!

Finally passed my Driving test with Drive, I've been supported the whole way and couldn't be happier with the driving school team, support staff and a great instructor who had just passed his instructor test with them too!

27 de abril de 2023
Avaliação não solicitada
logotipo da smartdriving.co.uk

Resposta da smartdriving.co.uk

Hi Stephen

Thank you for your review and good luck as a new driver!

Regards
SmartDriving Support

Avaliado com 5 de um total de 5 estrelas

I have just passed my ADI Theory test…

I have just passed my ADI Theory test yesterday after two attempts with upsetting annoying results to be honest.

Prior to my third attempt of yesterday 13/04/2023 the encouraging and constant help I got from support was a compelling force that triggered resilience in me. It almost got to that point that I wanted to let it be for awhile.

However my confidence grew back after watching extra Hazard Perception video clip sent by support out to me via email. Honestly that video clip was the ice breaker. I must be frank the level of help I have got from support so far is amazing and I hope they continue this way until the end of my journey 🙏🙏.

Many thanks support,
Christian.

13 de abril de 2023
Avaliação não solicitada
logotipo da smartdriving.co.uk

Resposta da smartdriving.co.uk

Hi Chris,

Well done!!

We're glad we were able to help you with this!

Please remember support is unlimited from our team, so please do make use of it - we are here to help.

Let's keep working together for the next stages...!

Regards

SmartDriving Support.

PS. Thank you for the great review.

Avaliado com 5 de um total de 5 estrelas

Disability.

Yesterday I wrote what could be described as a unfair review of this particular company (a review removed totally & wholly by my choice).
After the placing review I received a unexpected phone call from a director explaining the cost of placing an individual through the driver instructor process.
I didn't agree with everything he said, nor did he agree with my viewpoint entirely, however his approach was professional, polite and I have to be honest totally reasonable and fair.
My viewpoint was driven by a little personal upset.
I was then contacted by Training Support Manager Claire Bragg, again I was a little defensive, however Claire's friendly, polite approach descalateted the situation professionally and quickly.

The subject topic was disability and one has to stress the sensitive topic was handled with great compassion & empathy.

My viewpoint and therefore rating is based purely on the experience described.
Thank you & kindest regards.
B. Mulkerrin

12 de abril de 2023
Avaliação não solicitada
logotipo da smartdriving.co.uk

Resposta da smartdriving.co.uk

Dear Mr. Mulkerrin,

thank you for allowing us to explain our position and understanding.

We are so glad we could help you.

All the best.

Regards

SmartDriving Support

Avaliado com 5 de um total de 5 estrelas

I have recently qualified as an ADI…

I have recently qualified as an ADI after training with SmartDriving and the support and training I have received has been great!
All the support staff have been really knowledgeable and always there to help and the training materiel and trainers has been exception.
I feel like I have had a really personalised experience and that the team cared about me and helping me qualify!!
Thank you all!!

7 de abril de 2023
Avaliação não solicitada
logotipo da smartdriving.co.uk

Resposta da smartdriving.co.uk

Hi Rosie,

Congratulations on your success!

Well done!

Really pleased we could be part it!

Your hard work has paid off!

All the best and if you ever need us, we are always here to help.

Regards

SmartDriving Support

Avaliado com 5 de um total de 5 estrelas

All the team very helpful

All the team very helpful. I am happy to work with you.

1 de março de 2023
Avaliação não solicitada
logotipo da smartdriving.co.uk

Resposta da smartdriving.co.uk

HI Alaa,

Thank you for your review. We are happy to help you .


We are glad we can be part of helping you succeed.

Regards

SmartDriving Support.

Avaliado com 5 de um total de 5 estrelas

Training Suppport

The training support were great in helping answer my queries

25 de fevereiro de 2023
Avaliação não solicitada
logotipo da smartdriving.co.uk

Resposta da smartdriving.co.uk

Hi Louie,

Thank you for your review. We are happy to help you .


We are glad we can be part of helping you succeed.

Regards

SmartDriving Support.

Avaliado com 5 de um total de 5 estrelas

My correspondence with SmartDriving has…

My correspondence with SmartDriving has always been positive. They have answered my queries very quickly and continue to be of a great help to my business.

13 de fevereiro de 2023
Avaliação não solicitada
logotipo da smartdriving.co.uk

Resposta da smartdriving.co.uk

HI Darren,

Thank you for your review. We are happy to help you .


We are glad we can be part of helping you succeed.

Regards

SmartDriving Support.

Avaliado com 5 de um total de 5 estrelas

Exceptional Service

I started my journey with smart drive in October and it’s the best decision I ever took.
I have always had the interest of becoming an instructor for years but never did it as something kept coming up but then I had an email with special offers from smart drive so I called them and had a lengthy conversation about the whole course, they were very helpful and answered all my questions, at that point I knew there was excellent customer service and decided to join straight away.
Since then the service has been outstanding and every time I email them I get a prompt reply which is very helpful.
I am now on part 2 of the course and aiming to go for a pass first time if I’m lucky.
I will recommend smart drive to all friends and family and anyone who’s interested in becoming an instructor.
I’m not going to lie there’s a lot of time effort and work you have to put in to this but the learnings I’ve taken from this is amazing considering I’ve been driving for 32 years.
I’m so happy I went with smart drive as the team are very helpful outstanding and exceptional customer service.

17 de fevereiro de 2023
Avaliação não solicitada
logotipo da smartdriving.co.uk

Resposta da smartdriving.co.uk

HI Manjit

Thank you for the 5-star review and for your kind words.

Absolutely, there is work to do and this cannot be all down to us- students put the effort in too.

Let's keep working together so we can give you the best help.

Regards

SmartDriving Support.

Avaliado com 5 de um total de 5 estrelas

training support

The training support team are incredibly helpful and game gave me the answers to all of my questions

16 de fevereiro de 2023
Avaliação não solicitada
logotipo da smartdriving.co.uk

Resposta da smartdriving.co.uk

Hi John,

Thank you for the great review and for your kind words.

Good luck as you progress and keep us informed of progress.

Regards

SmartDriving Support.

Avaliado com 5 de um total de 5 estrelas

The best Driving school

The help and support I have had from Drive is outstanding ive done this course with another driving school and I can vouch that Drive are not here to just make money they want to see us succeed whereas that driving school only wanted to make money and im not the only one that has felt that 5/6 other PDI has felt that too before I joined they told me not to as I will be wasting my money but unfortunately I didn’t listen to them I joined but then I regretted joining them and not Drive… My kids have seen my journey with that other driving school and with Drive so far and they are saying Drive are much better and my eldest is 18 and then 16 they both have been with me throughout my 1st journey and this and I asked them to rate both and they rated other driving school at 2/3 out of 10 and Drive 9/10 out of 10 so you can see the massive difference

16 de fevereiro de 2023
Avaliação não solicitada
logotipo da smartdriving.co.uk

Resposta da smartdriving.co.uk

Hi Noshina

Thank you for the great review and for your kind words.

We are glad we can be part of helping you succeed.

Regards

SmartDriving Support.

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