Smiffy's Avaliações 

2.431
•
O TrustScore é 2.5 de um total de 5

2,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Wish I had read the reviews first. Bought a mask at £21. Looks nothing like the picture and incredibly large. It it meant to fit a giant or has it just been stretched out badly? The quality is awful.... Ver mais

Avaliado com 1 de um total de 5 estrelas

Watch out for the description. Just received a girls Victorian outfit, picture shows a brown dress with white apron and hat, you only get the white apron and hat. Not quite the 'Victorian outfit' exp... Ver mais

Avaliado com 5 de um total de 5 estrelas

What excellent Customer Service offered by Niel & Tina. Truly impressed. No hesitation in recommending Smiffy’s. Wish more people would possess the same work ethics in the retail industry. It was suc... Ver mais

Avaliado com 4 de um total de 5 estrelas

Bought two outfits. Grandson was thrilled to bits with King Arthur outfit because he likes sparkly things. He was a bit disappointed that the army outfit did not include the helmet shown on the pa... Ver mais

Detalhes da empresa

  1. Loja de Fantasias

Escrito pela empresa

Founded in 1894, Smiffys is a family-owned, global organisation with over a century of heritage in dress up. With over 5000 products covering costumes, party accessories, wigs and make up, you can dress up and party all year round with Smiffys. From hen and stag to festival and Halloween to Christmas, you're guaranteed to find the perfect costume. Our design team work round the clock researching dress up trends to bring you the most creative designs. Each and every costume is designed by our UK team. Furthermore, all our children’s costumes are designed to both EN71 and Nightwear (Safety) Standards, ensuring the absolute highest safety standards. We pride ourselves on our excellent customer service with lots of delivery options, free UK delivery, a dedicated customer service team and easy return


Informações de contato

2,4

Ruim

O TrustScore é 2.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,4

Todas as avaliações

(2.431)

11 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Not happy at all

Not happy at all, buy a outfit for halloween and don’t even open it and you can tell it’s see through, no return papers and very difficult to find out how to return it online, send a refund request and they still haven’t gotten back to me

4 de novembro de 2020
Avaliado com 1 de um total de 5 estrelas

Never received order!

I ordered my daughter's Hippy costume on October 16, it said 7-10 days delivery. Unfortunately it is now November 4th and we still have not received it.
I called twice they said it shipped but were not able to provide any tracking information.

4 de novembro de 2020
Avaliado com 2 de um total de 5 estrelas

Not great.

Ordered my outfit on the 26th October and was told it would arrive by the 28th. It is now the 3rd of November and It still hasn’t arrived. Rang up and was told it must’ve been lost in transit and was refunded promptly.

3 de novembro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Never arrived

I ordered my Halloween costume on the 24th October. Smiffy’s website claimed it was being delivered first class, and my outfit would be delivered no later than the 27th October. It is now the 31st October and my delivery has not arrived. If it does arrive, I will be sending it straight back.

1 de novembro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Never again!!!

Stay away! False advertising from this site!
I ordered a costume for my son’s first birthday and it didn’t make it in time. First, it was advertised that it will be shipped internationally (to the US) via UPS INTERNATIONAL. Of course I had to pay for shipping. Then it was said that it will arrive in 7-10 days.

When I followed up, they didnt provide me with a tracking number because they said that it was delivered via Royal UK and it wasn’t trackable. Why Royal UK and not UPS International?? Then they said that it was 7-10 working days! It was not stated that it was working days.

To cut the long story short, it didn’t make it in time for my sons first birthday! What a way to ruin his first birthday.

To add to that, customer service takes a loooong time for them to get back to you. I even had to follow up before they responded!

Terrible!!! I will never again order from Smiffys. Not recommended!

31 de outubro de 2020
Avaliado com 1 de um total de 5 estrelas

Not received items yet and been a week

Not received items yet and been a week. False delivery date was provided at checkout. Spoke to customer service who have been very unhelpful and just said to return item once i receive. Requested a tracking number but not yet received a response. This was my first order but will never order from here again as been such a poor experience.

30 de outubro de 2020
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

King Arthur and Army outfits

Bought two outfits. Grandson was thrilled to bits with King Arthur outfit because he likes sparkly things. He was a bit disappointed that the army outfit did not include the helmet shown on the package photo.

Well made in comparison to some dressing-up outfits available at other outlets.

29 de outubro de 2020

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