Smith Glass LTD Avaliações 

1.112
O TrustScore é 3 de um total de 5

3,0

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I used to work for these guys as a sales rep, I did fairly well and my clients were always happy, but everyone else seemed dissatisfied They OWE ME £30,000 IN COMMISION Which I never got... Ver mais

Avaliado com 5 de um total de 5 estrelas

Everything went like clockwork. All explained in detail during initial quotation. Once ordered, product was installed promptly and efficiently. Fitters were friendly and hard working. The end result h... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Gary was a great salesman and advisor as to what options we could have for our very hot and very cold conservatory. Gary ran through all our options. The replacement heatshield panels fitted to the ro... Ver mais

Avaliado com 5 de um total de 5 estrelas

We can’t fault this company from start to finish.The installation for whole front of house including doors was completed in 2 days the team were hard working polite clean and tidy you wouldn’t have kn... Ver mais

Detalhes da empresa

  1. Instalador de Vidro Duplo
  2. Instalação e Equipamentos para Conservatórios
  3. Empresa de Construção
  4. Loja de Portas
  5. Vidraceiro
  6. Loja de artigos para reforma residencial

Escrito pela empresa

Established in 1968, Smith’s have continued to build the successful ‘family’ business, expanding operations and servicing clients all over the south east of England. Smiths have an extensive portfolio of Satisfied Customers who come back to Smith’s time and time again for new products or simply recommending friends and family to the unique Smiths Service. We offer a full 10 year guarantee and also an insurance backed Guarantee. Smiths are proud members of FENSA and offer insurance backed guarantees through H-P-I. With 1000’s of satisfied customers over the past 50 years, and all of these guarantees, the Smith’s Family business is a name to be trusted and draw comfort from. When a client buys from Smiths they are safe in the knowledge that we are a company that prides itself on family values, quality, affordability, and sustainability.


Informações de contato

3,0

Bom

O TrustScore é 3 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,0

Todas as avaliações

(1.112)

3 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

First class.

The whole experience, from having the salesman round,to the surveyor appointment, and up to the fitting was first class. There was a small issue that arose a little while after fitting was completed, but the after sales service team resolved that with no problems and very promptly. Would definitely have no issues with passing this company on to anyone who was interested in having new windows fitted.

27 de junho de 2022
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Resposta da Smith Glass LTD

Good Morning
Thank you so much for taking the time to leave us a review.
We understand that on occasions some products do require adjustment and I am glad to hear that you were satisfied with the response time of us popping back along to carry out the remedials for you.
Many Thanks
Ryan
Smith Glass LTD

Avaliado com 5 de um total de 5 estrelas

Mr Oliver

Mr. B Oliver who came to give a quote was very polite and did not put pressure on me to get a sale. The work carried out was very quick, clean and efficient

26 de junho de 2022
Avaliado com 5 de um total de 5 estrelas

Very pleased from estimate to…

Very pleased from estimate to installation , one small criticism , not enough contact to let me know where my order was . Was given an installation date , but was missed by 2 months . Apart from this problem , we are very pleased with the end result .

21 de junho de 2022
Avaliado com 5 de um total de 5 estrelas

Satisfied customer

Satisfied customer

Installer arrived on time. Carried out the work to a very high standard with little disruption and left the site in a tidy manner.

12 de junho de 2022
Avaliado com 5 de um total de 5 estrelas

I was very happy with Smith Glass Ltd…

I was very happy with Smith Glass Ltd from the sales person that knocked on my door, to the actual sales pitch and order processong to the door installation. Every one was friendly and helpful. The installation itself was done quickly and with no mess left after. Would definitely recommend!

25 de maio de 2022
Avaliado com 5 de um total de 5 estrelas

Brilliant first class

Had a new door fitted April 22 absolutely first class 2 lads turned up old door and frame was gone in less than 5 minutes new door fitted in less than an hour
There was a slight problem with the door handle not their fault they went away and was back within the hour with a different handle job completed very tidy no rubbish cleaned up after themselves I would recommend smiths to anyone that’s the 3rd time I’ve used them and every time they have been the same brilliant

22 de maio de 2022
Avaliado com 5 de um total de 5 estrelas

New windows

It was a very easy process made easier by the staff at smiths. From the survey visit to choosing the windows and them being installed. No hassle with plenty of communication and a clean and tidy install. My experience with smiths was very good 👍

23 de abril de 2022
Avaliado com 5 de um total de 5 estrelas

Low Threshold Back Door

A new back door with low threshold was fitted so my mum would have wheelchair access to the back garden. It was ordered and fitted with no problems at an excellent price. All mess was cleared. Many Thanks

22 de abril de 2022
Avaliado com 4 de um total de 5 estrelas

I'm pleased with the finished product…

I'm pleased with the finished product now. But your Customer service is very poor needs to improve in letting customers know when there is a problem with the work being done, seemed only time you got in touch with me was when next payment was due. I seemed do the phoning too ask what is happening and when the person who I was talking too was not about left message but not always got back in touch or passed on to explain what is happening at each section of the work. Got annoyed with your company lacking in keeping me updated. Your Builders was excellent no problems with them, installation team was fine, Plaster and Floor Layer was good as well. To recommend your company I would have to think about this more.

19 de abril de 2022
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Resposta da Smith Glass LTD

Thank you for leaving such an honest review, it is appreciated.
Firstly let me say thank you for your custom and we are glad to hear you are satisfied with the finished product.
We understand that communication with you was difficult at times, unfortunately the only telephone number you were able to provide was a home number and we were not always able to catch you at home, we do try to keep our customers informed at all stages however when there are multiple trades involved we are often waiting confirmation of finish before the next trade can come in (for example we cannot plaster before first fix electrics but then have to wait for plaster to be dry before 2nd fix electrics can occur) which then we have to try and liase with their diary to find a slot that works for both the duration needed for the job but also for the customer, as I am sure you can appreciate the sooner we can speak with a customer the quicker we can get them booked in as we have to keep our employees busy so dates do get taken on a first come first served basis.
That being said we are implementing new systems and procedures to ensure that our customers are being informed of important information and we are now providing our customers with a dedicated account manager whom will be their point of contact throughout the project, we hope that implementing these systems will allow us to provide a more efficient service to our customers and we can only offer our apologies for any delay you experienced and we hope that you continue to enjoy your conservatory for years to come.

Many Thanks

Ryan
Smith Glass LTD

Avaliado com 5 de um total de 5 estrelas

Widows and front door

My brother got his windows and front door done, very nice quality and installation fitters very polite and tidy workers, little problem with front door closing properly but one phone call to them and were out very quick and rectified it, he was more than happy with them, and cost.

19 de abril de 2022
Avaliação não solicitada
logotipo da Smith Glass LTD

Resposta da Smith Glass LTD

Thank you so much for taking the time to leave us a review on behalf of your brother, we are glad to hear that the works went well and should you need to contact us again you certainly know where we are.

Many Thanks

Avaliado com 5 de um total de 5 estrelas

Smith glass windows & doors.

Very happy with the process from start to finish from the salesman through to the final fit & finish.
Updated on the order & fitting date throughout.
7 windows & front door fitted over 2 days, all was left clean & tidy after each day.
All staff from office & fitters all polite & friendly.
Not that I have anything else to replace but I would not hesitate to use Smith glass again.

19 de abril de 2022
logotipo da Smith Glass LTD

Resposta da Smith Glass LTD

Thank you so much for your review and kind words.

We will ensure that your comments are passed along to our installation team and we hope you enjoy your new windows for years to come.

Many Thanks

Ryan
Smith Glass LTD

Avaliado com 5 de um total de 5 estrelas

Excellent service.

Excellent service.

The initial consultation was carried out efficiently and effectively and the man who came round was really helpful even though he was new in his role.

The actual glass fitter that then came round was also very helpful and re-fixed my whole door unit for me aswell as quickly replacing my windows and also hoovering and cleaning up all my broken glass for me.

8 de abril de 2022

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