I ordered two tops (which are both lovely I must say) but unfortunately one of them was way too big for me and I needed to return. Apparently returns have to go to Poland and it would have cost me a m... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Absolut enttäuschend und nicht zu empfehlen. Der Artikel wurde von mir ordnungsgemäß zurückgeschickt und laut Sendungsverfolgung ist die Rücksendung bereits beim Verkäufer angekommen. Trotzdem habe ic... Ver mais
A empresa respondeu
Columbine is a great t-shirt, I've worn them numerous times for a few years now. Quality remains very well even after numerous times of washing. Only thing is that they can't tell if the Loose Fit wil... Ver mais
A empresa respondeu
Intussen verschillende truien bij u besteld en ontvangen. De truien zijn super mooi, van zeer goede kwaliteit en van design, exclusief. Ook bestelling en levering, alles volgens afspraak en keurig. Be... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Soaked in Luxury is a Copenhagen based label with a conscious approach for urban, chic women who want sophisticated fashion at affordable prices. With pieces that brighten up the closet and that you can rely on season after season, Soaked In Luxury’s aesthetic is feminine and vibrant with a love for glamour yet grounded by tailored silhouettes. Soaked In Luxury dress women for their real lives – walking down the street or riding a bike. The collection offers clothes that transcend seasons with day to night versatility and ensure that you can always find a dress for tomorrow’s party.
Informações de contato
Danneskiold-Samsøes Allé 55, 1434, København, Dinamarca
- www.soakedinluxury.com
3,4
Bom
23 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Had to pay transport to return this…
Had to pay transport to return this product.
14 de outubro de 2026
Avaliação não solicitada
Resposta da Soaked in Luxury
Dear Aleksandra,
Thank you for your feedback.
We're sorry to hear that you were disappointed by the return shipping costs. These costs are outlined in our return policy, but we understand that paying for a return can be frustrating.
Kind regards,
Team Soaked in Luxury
Härligt material och bra pris
20 de outubro de 2026
Avaliação não solicitada
Resposta da Soaked in Luxury
Hej Eva,
Tack för din fina recension!
Vad roligt att höra att du uppskattar det härliga materialet och tycker att priset är bra. :)
Vänliga hälsningar
Team Soaked in Luxury
Be wary of ordering online due to price of returns
I ordered two tops (which are both lovely I must say) but unfortunately one of them was way too big for me and I needed to return. Apparently returns have to go to Poland and it would have cost me a minimum of £7.20 (to send it without a signature) so I ended up keeping it as an expensive gift for someone else!! Soaked need to make returns both easier (it was not easy to navigate) and cheaper. As a result I will not be shopping from the online store again...
13 de setembro de 2026
Avaliação não solicitada
Resposta da Soaked in Luxury
Dear Dianne,
Thank you for your review.
We’re pleased to hear that you liked both tops, but we’re sorry that one of them was too large and that the return process did not meet your expectations.
Our returns are handled at our warehouse in Poland, and the return fee is deducted from the refund in accordance with our terms and conditions. We understand that the cost of returning an item from the UK can feel high, and we also appreciate your feedback regarding the return process and its navigation.
We’re sorry that this experience has affected your decision to shop with us again, and we will take your feedback into consideration.
Kind regards,
Soaked in Luxury
Recommended
I bought a raincoat and was absolutely satisfied with the size, quality and price. Delivery was also unproblematic. Well done, Soaked!
3 de setembro de 2026
Avaliação não solicitada
Resposta da Soaked in Luxury
Dear Olga,
Thank you so much for your wonderful review!
We’re delighted to hear that you’re happy with the fit, quality, and price of your raincoat and that everything went smoothly with the delivery.
We really appreciate the recommendation – thank you!
Kind regards,
Soaked in Luxury
Cloths are nice but
Cloths are nice, service is not. They charge for delivery AND return which I find quite uncommon.
27 de julho de 2026
Avaliação não solicitada
Resposta da Soaked in Luxury
Dear Constance,
Thank you for your feedback.
We're pleased to hear that you like the clothes, but we're sorry that our service did not meet your expectations.
We understand your disappointment regarding the delivery and return charges.
Kind regards,
Team Soaked in Luxury
Very nice top and lovely soft denim…
Very nice top and lovely soft denim jeans. Good size.
15 de junho de 2026
Avaliação não solicitada
Resposta da Soaked in Luxury
Hello Livia,
Thank you for your lovely review!
We're delighted to hear that you're happy with both the top and the soft denim jeans, and that the sizing was just right. Enjoy your new pieces :)
Kind regards,
Soaked in Luxury
Absolut enttäuschend und nicht zu…
Absolut enttäuschend und nicht zu empfehlen. Der Artikel wurde von mir ordnungsgemäß zurückgeschickt und laut Sendungsverfolgung ist die Rücksendung bereits beim Verkäufer angekommen. Trotzdem habe ich bis heute keine Rückerstattung erhalten. Auf mehrere E-Mails wird nicht reagiert und telefonisch ist ebenfalls niemand erreichbar. Ein derart schlechter Kundenservice ist inakzeptabel. Ich fühle mich als Kunde komplett ignoriert und kann von einem Kauf bei dieser Firma nur abraten
11 de fevereiro de 2026
Avaliação não solicitada
Resposta da Soaked in Luxury
Guten Tag Natalia,
es tut uns sehr leid, dass Sie diese Erfahrung gemacht haben. Wir verstehen, wie ärgerlich es ist, wenn eine Rücksendung laut Sendungsverfolgung bereits angekommen ist, Sie aber weder eine Rückerstattung noch eine Rückmeldung erhalten haben.
Leider haben technische Probleme in unserem externen Lager die Verpackung und den Versand der Bestellungen beeinträchtigt. Daher haben alle Mitarbeiter der Retourenabteilung bei der Verpackung und dem Versand geholfen, und es blieb leider keine Zeit für eine zeitnahe Gutschrift. Auch unser Kundenservice hat dadurch mehr E-Mails als üblich erhalten, was zu längeren Antwortzeiten führt. Wir arbeiten mit Hochdruck daran, alle E-Mails zu beantworten, und bitten Sie daher um etwas Geduld.
Dies entspricht definitiv nicht dem Service, den wir unseren Kunden bieten möchten. Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten.
Mit freundlichen Grüßen
Team Soaked in Luxury
Deuxième avis sur Soaked in luxury pour…
Deuxième avis sur Soaked in luxury pour faire suite à mon premier avis, en lien avec ma commande du 24 février dernier.
Site à fuire absolument !!! Le service clients envoie le plus souvent des mails automatiques.
Dernièrement on m’annonce que mon colis est en route, mais non visible sur DHL et on me donne un mauvais numéro de suivi.
Ce matin on m’informe qu’on ne retrouve pas la traçabilité de ma commande !!!!
J’ai essayé d’appeler le Service Clients, on me répond en anglais et on ne comprend pas ma problématique.
À FUIR !!
11 de março de 2026
Avaliação não solicitada
Resposta da Soaked in Luxury
Bonjour,
Nous sommes sincèrement désolés d'apprendre votre mésaventure et comprenons votre frustration face au manque d'informations claires concernant votre commande.
Malheureusement, des problèmes techniques rencontrés dans notre entrepôt distant ont affecté certaines commandes et la visibilité des informations de suivi. Nous comprenons que cela engendre de l'incertitude et nous nous excusons pour les informations contradictoires que vous avez reçues.
Soyez assuré que nous prenons vos commentaires très au sérieux et que nous mettons tout en œuvre pour résoudre ces problèmes au plus vite.
Cordialement,
Team Soaked in Luxury
Overholder ikke købeloven
Har 21/2 sendt en pakke retur til Soaked in Luxury. Jeg begynder at undre mig over, at jeg ingen refundering får, endsige heller en bekræftelse om at pakken er modtaget retur. Jeg tracker pakken og kan se, den er leveret hos dem 24/2. D. 4/3 ringer jeg derfor til kundeservice, hvor en medarbejder bekræfter, at pakken blev modtaget 24/2. Jeg havde forventet, at der ville ske noget, efter jeg havde ringet 4/3, men nu har vi 9/3 og der er stadig ingenting sket. Ingen mail om at pakke er modtaget, at refundering er på vej eller noget som helst. Så jeg kan jo desværre blive nødt til at lave en indsigelse i banken, da Soaked in Luxury ikke har refunderet mig inden for deres 14 dages frist og dermed ikke overholder købeloven. Det er første gang, jeg har købt noget her og bliver bestemt også sidste!
21 de fevereiro de 2026
Avaliação não solicitada
Resposta da Soaked in Luxury
Hej Sidsel,
Mange tak for din besked, og vi beklager meget din oplevelse med forløbet omkring din retur og manglende opdatering!
Vi vil rigtig gerne hjælpe dig med at få krediteret din ordre. Du må derfor meget gerne ringe til kundeservice igen, så de kan hjælpe dig med at håndtere din retur.
Desværre har vi på vores eksterne lager haft en systemopdatering, der har forsinket forsendelse af pakker og al personale på retur er trukket over til forsendelse, så vi kunne få pakket alle de forsinkede ordre så hurtig som muligt.
Vi beklager meget for ulejligheden!
Med venlig hilsen
Team Soaked in Luxury
Columbine is a great t-shirt
Columbine is a great t-shirt, I've worn them numerous times for a few years now. Quality remains very well even after numerous times of washing. Only thing is that they can't tell if the Loose Fit will come in stock again, nor if the Sold out colours will be re-stocked. So I'll have to buy another brand now.
21 de fevereiro de 2026
Avaliação não solicitada
Resposta da Soaked in Luxury
Hi,
Thank you for sharing your experience with us.
We’re really happy to hear that the quality of the T-shirts has held up so well for you over the years — that means a lot.
We also understand how frustrating it is when favourite fits or colours are unavailable and we can’t give a clear restock timeline. We will always help to the best of our ability.
Kind regards,
Team Soaked in Luxury
Great store
Great store! I am very happy with my purchase! Thank you!
4 de janeiro de 2026
Avaliação não solicitada
Resposta da Soaked in Luxury
Hello Maija
Thank you so much for your kind review!
We’re really happy to hear you’re pleased with your purchase 😊
Kind Regards
The Soaked in Luxury Team
Een zeer tevreden klant
Intussen verschillende truien bij u besteld en ontvangen. De truien zijn super mooi, van zeer goede kwaliteit en van design, exclusief. Ook bestelling en levering, alles volgens afspraak en keurig. Ben super fan!
8 de novembro de 2025
Avaliação não solicitada
Resposta da Soaked in Luxury
Hartelijk dank voor uw fantastische review ⭐
Wat fijn om te horen dat u zo tevreden bent over de kwaliteit, het design en de gehele bestel- en leveringservaring. Dat betekent veel voor ons – en we zijn ontzettend blij u als fan te mogen hebben! We hopen u snel weer te mogen verwelkomen.
Met vriendelijke groet,
Team Soaked in Luxury
Helpful customer service
I bought a jacket a month ago. The item never arrived, but the customer service was very helpful and in a short time I was refunfed of the full amount I paid.
10 de novembro de 2025
Avaliação não solicitada
Resposta da Soaked in Luxury
Hi Chiara
Thank you for sharing your experience ⭐
We’re sorry that the jacket did not arrive as expected, but we’re glad to hear that our customer service was able to help you quickly. Your feedback means a lot to us, and we hope to have the opportunity to provide you with a smoother experience in the future.
Kind regards
Team Soaked in Luxury
Resposta da Soaked in Luxury
Hej
Mange tak for din anmeldelse!
Vi sætter stor pris på, at du tog dig tid til at skrive denne anmeldelse.
Vi håber at byde dig velkommen tilbage snart.
Med venlig hilsen,
Team Soaked in Luxury
Bude slet ikke have nogen stjerne!!!
Tak for svar, og jeg har fået min skjorte som jeg er meget glad for.
Jeg fik stadig aldrig nogen mail med en ordre bekræftelse men lad det nu ligge. Jeg har ændret mine stjerner. Bude slet ikke have nogen stjerne!!!
Lagde en ordre, men fik aldrig en ordre bekræftelse, pengene er dog reserveret! Har forsøgt at ringe, men telefonerne virker ikke.....i 2 dage!
Ingen svare på deres mail.
Hold jer langt væk!
30 de junho de 2025
Avaliação não solicitada
Resposta da Soaked in Luxury
Hej Lisbeth
Tusind tak for din bedømmelse, den sætter vi stor pris på, uanset om det er ris eller ros.
Jeg beklager du har haft så store problemer med at få fat på os, det er helt bestem ikke hensigten. Vi har desværre være lavt bemandet og derfor har vores svar tid være noget længer end normalt.
Jeg håber du har fået din pakke og et svar fra os.
Eller så giv os lige et ring. 😉
Ønsker dig en god dag.
Med Venlig Hilsen
Soaked in Luxury
Conni
Fine varer og hurtig levering
Fine varer og hurtig levering. Handler helt sikkert her igen.
1 de maio de 2025
Avaliação não solicitada
Resposta da Soaked in Luxury
Hej Cecilie
Tusind tak for din bedømmelse, den sætter vi stor pris på,
Så dejlig at høre.
Ønsker dig en god dag.
Med Venlig Hilsen
Soaked in Luxury
Conni
Love this brand
Love this brand, very affordable and chic!
16 de abril de 2025
Avaliação não solicitada
Resposta da Soaked in Luxury
Hej
Tusind tak for din bedømmelse, den sætter vi stor pris på,
Så dejlig at høre.
Ønsker dig en god dag.
Med Venlig Hilsen
Soaked in Luxury
Conni
Hurtig service og god kvalitet
16 de abril de 2025
Avaliação não solicitada
Resposta da Soaked in Luxury
Hej Maja
Tusind tak for din bedømmelse, den sætter vi stor pris på,
Så dejlig at høre.
Ønsker dig en god dag.
Med Venlig Hilsen
Soaked in Luxury
Conni
Bra service. Fikk pakken raskt.
Bra service. Fikk pakken raskt. Fint at de har Klarna og Vipps. Veldig fornøyd.
13 de fevereiro de 2023
Avaliação não solicitada
Overholder ikke deres leveringsaftaler
Jeg blev lovet at modtage min pakke inden for 3 hverdage, dette viste sig så ikke at være tilfældet.
Da jeg skulle bruge pakken til gave var det en forudsætning at leveringstiderne blev overholdt.
Jeg var i fredags. d 6. november i kontakt med Soaked in Luxury, hvor de bekræftet at jeg ville modtage pakken idag mandag d. 8 november. Pakken er udblevet, den er ikke engang sendt til GLS endnu!
Det er bare virkelig skidt, at Soaked in Luxury ikke overholder deres leveringsaftaler, så min anbefaling er, at man skal mindst påregne en uge til levering.
ordrenummer: 5103985_02335616
/Henrik
8 de novembro de 2021
Avaliação não solicitada
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