I have 2 gas cylinder and the return date was coming fast. They were still making bubbles. I contacted the costumer support to request more time. Amelia replied to my issue in a swift message,... Ver mais
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Veja o que dizem as avaliações
My SodaStream bundle, arrived very quickly & well packed. It works well, we are enjoying sparking water without using plastic bottles. I have received a reminder to return the empty gas bottles in the... Ver mais
First things first is to give a shout out to Mekyle for his assistance in resolving my problem. The issue was handled with great attention to detail and resolved in a very proficient and friendly m... Ver mais
Don’t bother with subscription service or exchange. Both occasions used I got charged the £10 a bottle fee because they couldn’t trace my returns even though sent them back with in time frame and foll... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Did you know that using a SodaStream allows you to make a meaningful difference for the environment? Not only can you enjoy refreshing drinks and sparkling water anytime, but you're also actively replacing countless single-use plastic bottles that would otherwise end up in landfills, contributing to a cleaner, greener planet.
Replace
Escrito pela empresa
- To achieve this vision, we champion a simple yet powerful concept: Replace.
- At SodaStream, sustainability is part of our mission; our vision is to empower consumers to make positive choices every day and make a difference, to help keep our planet healthy and clean for all.
- Circular Ecosystem
- By joining our circular ecosystem, you can enjoy personalised sparkling drinks at home while replacing over a thousand* single-use plastic bottles.
- *Estimate based on the average usage of a SodaStream ecosystem over the lifespan of a 5 year period.
2 Year Warranty on all Sparkling Water Makers
And free shipping on all Sparkling Water Makers
At SodaStream, we pride ourselves on providing exceptional customer service that sets us apart. Our dedicated team is committed to ensuring that every customer has a positive experience from start to finish. We listen to your needs, respond promptly to inquiries, and go above and beyond to resolve any issues. Your satisfaction is our top priority, and we strive to create lasting relationships built on trust and support. Join our community of happy customers and experience the difference that outstanding service can make!
Informações de contato
Office 2 The Limes, Ampthill, MK45 2GJ, Reino Unido
- 0800 085 8373
- customer.care-uk@sodastream.com
- www.sodastream.co.uk
Make a Meaningful Difference!
4,3
Excelente
6 mil avaliações
Sem histórico recente de pedidos de avaliações
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Ordered a mega bundle and 6 syrups not…
Ordered a mega bundle and 6 syrups not only did it take over a week to arrive once it did i opened the box to find i had been sent the basic bundle and no syrups that i ordered . Absolutely disgusted . Seriously let down. EDIT:
Upon further inspection it looks as if the box delivered by evri has been opened and tapped back up again using clear tape .
8 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi John,
Thank you for taking the time to share your experience. We are very sorry to hear about the issues with your order and completely understand your disappointment. Receiving the wrong bundle and finding that the syrups were missing is frustrating enough, and your concerns about the package appearing to have been opened during transit are understandably worrying.
This is certainly not the experience we want for our customers. We would like the opportunity to investigate what happened and work towards a resolution for you. Please reach out to our Customer Care team with your order details if you have not already done so, and we will be happy to assist further.
We sincerely apologise for the inconvenience caused and appreciate you bringing this matter to our attention.
Kind regards,
Team SodaStream
Excellent customer service
Excellent customer service. Really helpful and efficient service from Tracey. 100% impressed
7 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Sara,
Thank you for your wonderful feedback!
We're delighted to hear that Tracey was able to provide such helpful and efficient service. We'll be sure to share your kind words with her, as recognition like this means a great deal to us at Sodastream.
Thank you for taking the time to share your experience. We're thrilled to know we left such a positive impression! 😊
Customer service very helpful fixing a…
Customer service very helpful fixing a problem with my returned cylinders showing as not returned.
5 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Allen,
Thank you very much for the helpful feedback.
We're sorry for the confusion regarding your returned cylinders, but we're delighted to hear that our customer service team was able to quickly investigate and resolve the issue for you.
Providing helpful and efficient support is what we strive for, and we're pleased we could get everything sorted.
Thank you for taking the time to share your experience and for choosing SodaStream! 😊
Customer service is fab
Customer service is fab. You can phone and be connected to someone almost immediately, and they don't pass you around, they sort out whatever the problem is and then email you to confirm what has been done. We've had terrible problems with deliveries in our area, and SodaStream have resolved it each time and expedited the delivery, so we received it even faster than we would have done usually. Their team are friendly and helpful, they listen to what you say, and have the authority and ability to resolve issues. My problem with delivery was resolved by Lucrecia in no time and I found them to be super-helpful and efficient. Thank you, Lucrecia!
5 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Chelsea,
Thank you for your wonderful feedback.
We're sorry to hear you've experienced ongoing delivery challenges in your area, but we're delighted that our team has been able to help resolve these issues quickly whenever they've arisen.
It's especially great to hear that Lucrecia was able to assist you so efficiently. We'll be sure to share your kind words with her. Providing friendly, responsive support and taking ownership of our customers' concerns is exactly what we strive for.
Thank you for your continued support and for taking the time to recognise Lucrecia's efforts. It means a great deal to us! 😊
2 weeks and still no delivery
I ordered my sodastream gas 2 weeks ago. A week after ordering i still hadn't received the order, so waiting the recommended days Evri recommends before a delivery is late.
When i contacted Sodastream they recommended they cancel the order and to remake it. I thought they were going to do that on the phone. When I was on the phone I said they original order had free delivery which was a special offer for that weekend. They insisted I'd still get free delivery but when I made the order the site wanted me to pay for the delivery.
I contacted Sodastream again and they said they'd send me an invoice which would include the free delivery. But after 4 days they hadn't.
This ordeal has taken 2 weeks for what should be a simple order and I'm still no further to getting anything. They say online is easy, convenient and cheaper buy I'm now at the stage of wishing I'd never got the Sodastream and that I'd just gone to the shop for a gas exchange in the first place.
7 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Christopher,
Thank you for taking the time to share your experience. I sincerely apologize for the difficulties you've encountered trying to place what should have been a straightforward order.
I completely understand your frustration. After waiting two weeks, having an order go missing, needing to contact us multiple times, and then facing further delays with the replacement process and delivery charge issue, it's understandable that you're feeling disappointed. This is certainly not the convenient experience we aim to provide, and I sincerely apologise for the inconvenience and time you've spent trying to resolve this.
I'd like to investigate this further for you and review what has happened with both the original order and the replacement request. Could you please provide any order number(s) you may have.
Once I have those details, I'll look into the situation and see what has caused the delays, as well as review the delivery charge issue you were advised about.
Terrible customer service
I have used soda stream for many years. I recently purchased a new soda stream and managed to order the wrong re fills. Having sent the wrong ones back, the right refills have taken 7 weeks to arrive. I only received 3 back. This was because I had opened one and taking the plastic from the top. I appreciate that it is classed as open but having worked in the pub trade I understand these cost pennies to re fill. And, considering it has taken an age to send the correct bottles I thought some consideration may have been taken in to account.
Having called today, I was told they could cope with the returns along side their normal orders. I explained updates would be appreciated and would help alleviate the situation.
I will now move away from Soda stream and seek an alternative!
6 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Angus,
Thank you for taking the time to share your feedback and for being a long-standing SodaStream customer. We're very sorry to hear about the difficulties you've experienced with your cylinder exchange and the delay in receiving the correct replacements. We understand how frustrating it must have been to wait so long, receive fewer cylinders than expected, and feel that the circumstances were not taken into consideration.
We also appreciate your comments regarding communication throughout the process. Keeping our customers informed is important, and we're sorry that you felt updates were lacking.
We'd like the opportunity to look into this matter further. Please reply with your order number, and we'll be happy to investigate what happened and assist you further.
Thank you for bringing this to our attention.
I called customer service as I had been…
I called customer service as I had been charged for non return of 2 cylinders. The sparkling water specialist Kathy, to whom I spoke, was very professional and has organised my refund - once details were confirmed that I had indeed returned them and they had been received by the warehouse. A very positive experience - thank you ☺️
6 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Judith,
Thank you for sharing your experience with us.
We apologize for the concern caused by the non-return charge, but we're delighted that Kathy was able to quickly investigate the situation and arrange your refund once the returned cylinders were confirmed by our warehouse.
We'll be sure to pass along your kind words to Kathy. Providing professional, efficient support is exactly what we strive for, and it's wonderful to hear she was able to turn the situation into a positive experience.
Thank you for your feedback and for being part of the SodaStream community! 😊
This five-star rating pertains only to BELLA
This five-star rating pertains only to Lungile Majola - BELLA - who dealt with my query when I found customer services.
I have a subscription with SodaStream and I returned my four-cylinders in good time once my new cylinders were received. I received an acknowledgement of safe receipt of the cylinders from SodaStream on the 18th of July. Despite this, on the sixth of August I received an email from SodaStream telling me that as I hadn't returned my cylinders they would be charging me a £40 penalty.
Bella listened, probed, investigated and resolved my query all within 5 minutes. She was friendly and reassuring whilst being very professional.
Thank you Bella - my day is now a lot better.
6 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Kerry,
Thank you for taking the time to share your experience.
We're sorry for the concern caused by receiving a penalty notice despite having returned your cylinders and receiving confirmation that they had been received. We understand how frustrating that must have been.
We're delighted to hear that Bella was able to quickly investigate and resolve the issue for you. Her friendly, professional approach and commitment to finding a solution are exactly the level of service we strive to provide, and we'll be sure to pass along your kind words.
Thank you for your patience and for recognising Bella's efforts. We're so pleased she was able to make your day a little better! 😊
Very efficient customer service
Very efficient customer service. Shout out to Amelia who was very helpful.
Mickey.
3 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Thank you for your kind words, Mickey!
We're very to hear that you received efficient service and that Amelia was able to help. We'll be sure to pass your feedback on to her, as recognition like this means a lot to our team.
Thank you for taking the time to share your experience and for choosing SodaStream!
First and last order
First and last order
I did my first order with them for some syrups for my sodastream and not only did fail to deliver, but when contacted for follow up, customer service answered my emails in a way that made me feel ignored. Two different people answered contradicting eachother and went into complete radio silence once I asked for a refund. Now I find myself having to contact my bank to cancel transaction.
Would not recommend.
6 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Alejandro,
Thank you for taking the time to share your feedback.
We're very sorry to hear about your experience, especially as a first-time customer. We completely understand how frustrating it must have been to experience delivery issues, receive inconsistent communication, and feel unsupported when requesting a refund. This is certainly not the experience we want for our customers.
We'd like the opportunity to investigate this further and see how we can help. Please reply with your order number, and we'll be happy to look into the matter and assist you further. Thank you for bringing this to our attention.
Great help and advice on line
Great help and advice on line Problem resolved quickly with no fuss. Would thoroughly recommend
4 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Allan,
Thank you for your wonderful feedback!
We're delighted to hear that our team was able to provide helpful advice and resolve your issue quickly and smoothly.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
Thank you for choosing SodaStream!
Kathy’s costumer service today was…
Kathy’s costumer service today was absolutely amazing and I couldn’t have ask for a better person to help me today. I had an issue with my order that hadn’t dispatched after waiting multiple days. Kathy genuinely listened to my problem and took swift action to resolve the issue efficiently and without further delay. She clearly sympathised with my issue and took full responsibility with dealing with the situation. I now have a new order on its way and hopefully no more issues arise. Thanks, Kathy!
5 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Charlie,
Thank you for taking the time to share your experience.
We're sorry to hear that your order was delayed and understand how frustrating it can be when you're waiting for your delivery.
We're also pleased to hear that Kathy was able to step in, listen to your concerns, and quickly resolve the issue for you. Providing caring, efficient support is something we strive for, and we'll be sure to share your wonderful feedback with her.
Thank you for your patience and kind words. We hope your new order arrives soon and that you continue to enjoy your SodaStream experience. 😊
Soda stream run promotional discounts…
Soda stream run promotional discounts for bundles etc but then coincidentally their welcome 10% new customer registration breaks and doesn’t accept new customers at the same time. Contact customer support to receive the discount but if you actually happen to be a new customer and want to buy a machine that include gas canisters in your order (which would be vital obviously for a new machine) then the discount doesn’t work!! Combine this with a £10 fine if gas canisters aren’t returned it’s totally put me off the brand. Opting for another well rated soda maker with more competitive pricing and no fines!
5 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Kelly,
Thank you for taking the time to share your feedback. We sincerely apologize for this experience and understand how frustrating it must have been when the discount did not apply as expected. We appreciate that this has left you feeling disappointed and has impacted your perception of our brand.
We'd like the opportunity to look into this further and better understand what happened. Please reply with your order number, and we'll be happy to investigate the matter and assist you further. Thank you for bringing this to our attention.
I had an issue getting my empties…
I had an issue getting my empties collected however the customer support is very good with sodastream and she was able to even help me out with another issue.
Will happily continue to use sodastream. I find their product the sodastream mixer essential now for my daily life being a fizzy water/drink lover.
5 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Alexander,
Thank you for taking the time to share your experience with us.
We're sorry to hear there were difficulties arranging the collection of your empty cylinders, but we're glad that our customer support team was able to assist and help resolve not only that issue but another concern as well.
It's wonderful to hear that your SodaStream has become an essential part of your daily routine. As fellow fizz lovers, we completely understand! 😊
Thank you for your continued support and for choosing SodaStream. We're thrilled to have you as part of our community and look forward to keeping you sparkling for years to come. 💙
Super Sodastream
Elizabeth, who dealt with my enquiry this morning, could not have been more patient, polite and helpful. She is a great asset to, and fine ambassador Sodastream - a number one company in the reduction of the use of plastics: the kind of company with whom it is a pleasure to do business. Jan M.
5 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Jan,
We're absolutely thrilled to hear that Elizabeth was able to assist you with such patience, professionalism, and care. We will be sure to share your kind words with her, as recognition like this means a great deal to our team.
It's also fantastic to hear your appreciation for SodaStream's commitment to helping reduce single-use plastic. Thank you for your support and for taking the time to share your experience.
We're proud to have you as part of the SodaStream community! 😊
Great product, great support
Great product, and amazing price in sale.
Fast response to support a request I raised, and very happy with the outcome. Resolved super quickly.
100% happy to recommend.
5 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Justin,
Thank you for your wonderful review! We're delighted to hear you're enjoying both the product and the value it offers.
It's also wonderful to know that our support team was able to resolve your request quickly and leave you happy with the outcome. Providing fast, helpful service is something we strive for every day.
Thank you for your recommendation and for being part of the SodaStream community!
Excellent customer service
Excellent customer service. They have real people on the phone prepared to speak to you and sort out problems. Ordered wrong item and sorted out within minutes.
4 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Donald,
Thank you for your wonderful review! We're happy to hear that our team was able to quickly resolve the issue with your order and provide the support you needed.
We believe great customer service starts with real people who are ready to listen and help, so it's fantastic to know that was your experience. Your feedback means a lot to us, and we truly appreciate you taking the time to share it.
Thank you for choosing SodaStream! 😊
So easy to make delicious drinks
Simple to use, cost effective and delicious fizzy drinks whenever you want them.
The range of syrups available is vast, and I'm yet to find one that isn't delicious.
I should be on a commission from Soda Stream because I have encouraged so many friends and family members to get one, and they all agree that these machines are an absolute game changer!
I never leave the house without a fizz and go insulated bottle of pop with me.
4 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Rachel,
Thank you for your fantastic review! We're delighted to hear how much you're enjoying your SodaStream and the wide range of syrups available.
Your comment about deserving commission for all your recommendations gave us a smile! There's no greater compliment than hearing you've encouraged friends and family to join the SodaStream community and that they're loving it too.
Thank you for choosing Sodastream and for your continued support.
THIEVES - Stolen money from bank account following THEIR mistake!
SodaStream UK have billed me £40 for unreturned cylinders which I returned via InPost on 22nd May 2026, they fraudulently took the money from my account with no prior notice or correspondence about the cylinders they have lost. This is an absolutely disgraceful way to treat a regular subscription customer who has followed their returns process.
Order 99882250155.
4 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Robyn,
Thank you very much for your response.
A member of our team will be in touch shortly.
Prompt & efficient customer service
I had a problem regarding two gas bottles I had recently returned. Mekyle sorted it out quickly, efficiently and politely - excellent customer service & happy customer!
31 de julho de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Mike,
Thank you for sharing your experience with us.
We really apologize that there was an issue with the return of your gas cylinders, but we're pleased that Mekyle was able to resolve the matter quickly and efficiently.
Providing courteous and effective support is something we take great pride in, so it's wonderful to hear that Mekyle's assistance left you feeling well looked after.
Thank you for your kind words and for choosing SodaStream! 😊
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