I have 2 gas cylinder and the return date was coming fast. They were still making bubbles. I contacted the costumer support to request more time. Amelia replied to my issue in a swift message,... Ver mais
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Veja o que dizem as avaliações
My SodaStream bundle, arrived very quickly & well packed. It works well, we are enjoying sparking water without using plastic bottles. I have received a reminder to return the empty gas bottles in the... Ver mais
First things first is to give a shout out to Mekyle for his assistance in resolving my problem. The issue was handled with great attention to detail and resolved in a very proficient and friendly m... Ver mais
Don’t bother with subscription service or exchange. Both occasions used I got charged the £10 a bottle fee because they couldn’t trace my returns even though sent them back with in time frame and foll... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Did you know that using a SodaStream allows you to make a meaningful difference for the environment? Not only can you enjoy refreshing drinks and sparkling water anytime, but you're also actively replacing countless single-use plastic bottles that would otherwise end up in landfills, contributing to a cleaner, greener planet.
Replace
Escrito pela empresa
- To achieve this vision, we champion a simple yet powerful concept: Replace.
- At SodaStream, sustainability is part of our mission; our vision is to empower consumers to make positive choices every day and make a difference, to help keep our planet healthy and clean for all.
- Circular Ecosystem
- By joining our circular ecosystem, you can enjoy personalised sparkling drinks at home while replacing over a thousand* single-use plastic bottles.
- *Estimate based on the average usage of a SodaStream ecosystem over the lifespan of a 5 year period.
2 Year Warranty on all Sparkling Water Makers
And free shipping on all Sparkling Water Makers
At SodaStream, we pride ourselves on providing exceptional customer service that sets us apart. Our dedicated team is committed to ensuring that every customer has a positive experience from start to finish. We listen to your needs, respond promptly to inquiries, and go above and beyond to resolve any issues. Your satisfaction is our top priority, and we strive to create lasting relationships built on trust and support. Join our community of happy customers and experience the difference that outstanding service can make!
Informações de contato
Office 2 The Limes, Ampthill, MK45 2GJ, Reino Unido
- 0800 085 8373
- customer.care-uk@sodastream.com
- www.sodastream.co.uk
Make a Meaningful Difference!
4,3
Excelente
6 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
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Very responsive and helpful to customer…
Very responsive and helpful to customer enquiries. Bit annoying that they keep changing the format of bottles so I can't use my old bottles on the new machine.
10 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Clive,
Thank you for taking the time to share your feedback.
We're delighted to hear that you found our team responsive and helpful when dealing with your enquiries. Providing prompt and effective customer support is something we take great pride in, so it's wonderful to know that this was reflected in your experience.
We also appreciate your comments regarding bottle compatibility. We understand that changes to products and accessories can sometimes be frustrating, particularly when you have existing bottles that you've been using for some time. Customer feedback like yours is valuable, and we'll be sure to share your thoughts with the relevant teams for consideration.
Thank you again for your honest feedback and for being a valued SodaStream customer. We appreciate your support and hope you continue to enjoy your SodaStream experience.
Kind regards,
Team SodaStream 💙
Warranty not honoured
My sodastream developed a fault during the warranty period. It makes a hissing sound and you can see co2 being released and it sprays water everywhere. Customer service have confirmed there is a fault but will not send a replacement as it is now outside the warranty period even though I raised the issue in the warranty period.
14 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Sam,
Thank you for taking the time to share your experience.
We're sorry to hear about the fault with your SodaStream machine and understand your frustration. We can appreciate how disappointing it must be to experience an issue during the warranty period, report it promptly, and then find yourself without the resolution you were expecting.
We always aim to provide fair and reasonable support to our customers, and we understand your concern regarding the timing of the claim versus the warranty expiry date. Feedback like yours is important because it helps us review our processes and ensure we're delivering the best possible customer experience.
We're sorry that this situation has left you feeling disappointed, particularly after our team confirmed that a fault existed with the machine. We appreciate you bringing this matter to our attention and will ensure your comments are shared with the relevant teams for review.
Kind regards,
Team SodaStream 💙
My issue was sorted very quickly
My issue was sorted very quickly. My whole experience was great from start to finish. It was great that I dealt with only one person. Great value for money.
10 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Ian Bloor,
Thank you for taking the time to share your feedback.
We're delighted to hear that your issue was resolved so quickly and that you had a great experience from start to finish. We understand how important it is to receive efficient support, and we're especially pleased to know that having a dedicated point of contact made the process simpler and more convenient for you.
Providing excellent service and great value is always our goal, so it's wonderful to hear that we met your expectations.
Thank you again for your kind words and for choosing SodaStream. We truly appreciate your support.
Kind regards,
Team SodaStream 💙
Soda stream order
Kathy was very friendly and helpful and understood my issue.
I wanted to order earlier than normal and wasn’t sure how to doit.
She went through each bit and sorted out my problem and also sent me details of how I can do this in the future.
My order is due tomorrow.
Very impressed with her attitude and friendliness.
11 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Kevin,
Thank you for taking the time to share your experience with us.
We're delighted to hear that Kathy was able to assist you with your order and make the process so straightforward. It's great to know that she took the time to understand your situation, guide you through each step, and provide information to help you manage future orders with confidence.
We pride ourselves on delivering friendly, knowledgeable support, and we're thrilled that Kathy's positive attitude and willingness to help left such a great impression. We'll be sure to pass your kind words on to her.
Thank you again for your wonderful feedback. We hope your order arrives as expected, and we look forward to supporting you again in the future.
Kind regards,
Team SodaStream 💙
Advice from Sodastream
I needed to make various arrangements following a house move, and the advice given by Tracey at Sodastream was incredibly fast, accurate, and helpful.
13 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Klara,
Thank you for taking the time to share your experience with us.
We're delighted to hear that Tracey was able to assist you during your house move and provide advice that was fast, accurate, and helpful. We understand that moving home can involve a lot of arrangements and unexpected challenges, so we're pleased that Tracey could make the process a little easier for you.
Providing efficient and reliable support is something we strive for every day, and it's wonderful to know that Tracey's assistance made such a positive difference. We'll be sure to pass your kind feedback on to her.
Thank you for choosing SodaStream and for your lovely review.
Kind regards,
Team SodaStream 💙
No problem at all replacing a faulty…
No problem at all replacing a faulty bottle
11 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Heather,
Thank you for your feedback.
We're delighted to hear that replacing your faulty bottle was a straightforward and hassle-free experience. We always aim to make the warranty and replacement process as smooth as possible, so it's great to know we were able to help quickly and efficiently.
Thank you for choosing SodaStream and for taking the time to share your experience with us.
Kind regards,
Team SodaStream 💙
Really helpful customer service…
Really helpful customer service advisor. Very kind and patient when my brain was on a go slow. Elizabeth really was a joy to speak to. I appreciate the personal touch that she gave. Thank you.
11 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Ann Marie Ramsdale,
Thank you for taking the time to leave such wonderful feedback.
We're delighted to hear that Elizabeth provided such a positive experience. We understand that sometimes technology or troubleshooting can feel a little overwhelming, and having someone patient, kind, and willing to take the time to help can make all the difference.
It's fantastic to know that Elizabeth's personal approach and thoughtful support made your interaction so enjoyable. We pride ourselves on delivering service with a human touch, and we're thrilled that Elizabeth was able to provide exactly that.
We'll be sure to pass your kind words on to Elizabeth, who will be delighted to hear how much her assistance was appreciated.
Thank you again for your lovely review and for choosing SodaStream.
Kind regards,
Team SodaStream 💙
Had an issue with my sodastream machine…
Had an issue with my sodastream machine that was still within warranty, so contacted support via the web form. Within a few hours had a communication back asking if they could call me when with the machine, unfortunately it was near the end of the day on a Friday, but received a call on Monday. The support representative Kathy ran through some checks with me over a camera link to my phone so she could see the problem for herself. Very effective method of support, the it was quickly determined that the machine required replacing, which she arranged promptly. 2 days later the replacement arrived, and I have packed the old one up to send back to them.
Very please with the outcome and how they dealt with it, in the 40 odd years we have had ss machines I have always found the support to be very good.
7 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Moley Mole,
Thank you for taking the time to share your experience and for your continued loyalty to SodaStream over the years.
We're delighted to hear that our support team was able to assist you quickly and efficiently with your warranty claim. It's great to know that Kathy's proactive approach, including the video call to assess the issue first-hand, helped identify the problem and reach a resolution without delay.
We're also pleased that the replacement process was arranged promptly and that your new machine arrived within just a couple of days. Providing a smooth and convenient support experience is something we strive for, and it's wonderful to hear that this was reflected in your interaction with Kathy and our team.
Your feedback means a great deal to us, especially coming from a long-time SodaStream customer. We will be sure to pass your kind comments on to Kathy, who will be thrilled to know her support made such a positive difference.
Thank you again for your continued support and for sharing your experience. We hope you enjoy many more years of sparkling with SodaStream!
Kind regards,
Team SodaStream 💙
Annoyingly charge £4.99 for delivery…
Annoyingly charge £4.99 for delivery but still waiting over a week with no update on my delivery. All it says is its on its way for the last 5 days
5 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Jon Black
Thank you for taking the time to share your feedback.
We're sorry to hear about the delay with your order and understand how frustrating it is to pay for delivery and then be left waiting with no meaningful updates. We appreciate that seeing the tracking status remain unchanged for several days can be disappointing and concerning.
We always aim to deliver orders as quickly as possible, and we're sorry that this has not been your experience. Delays can occasionally occur within the courier network, but we completely understand your expectation of receiving timely updates and clearer information regarding the progress of your delivery.
Thank you for bringing this to our attention. Your feedback is important to us, and we'll ensure your comments are shared with the relevant teams for review as we continue working to improve our customer experience.
We appreciate your patience and hope your order arrives very soon.
Kind regards,
Team SodaStream 💙
Just had my soda stream start up kit…
Just had my soda stream start up kit delivered today and it is absolutely amazing I can't stop using it thanks so much 🙏🏼😁
12 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Heather Grain,
Thank you for your fantastic feedback!
We're thrilled to hear that you're loving your new SodaStream starter kit and that it's already becoming a big part of your day. There's nothing better than hearing from customers who are excited to start their sparkling water journey!
We hope you continue to enjoy creating your favourite fizzy drinks at home and get plenty of use from your new machine.
Thank you for choosing SodaStream and for sharing your enthusiasm with us. Happy sparkling! 😊
Kind regards,
Team SodaStream 💙
5 star SodaStream support
After contacting SodaStream about a few recent issues with an order and return, Carol, the customer care advisor went above and beyond to help resolve my problems in full. Please pass on my thanks to Carol for her support and professionalism throughout the call. 5 star service!! 👏👏
10 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Glen,
Thank you for taking the time to share your experience with us.
We're delighted to hear that Carol was able to help resolve the issues you experienced with your order and return. Providing professional, thorough, and caring support is what we strive for, and it's wonderful to know that Carol went above and beyond to ensure everything was fully resolved for you.
Your kind words and recognition mean a great deal to us. We will be sure to pass your compliments and thanks on to Carol, who I'm sure will be thrilled to know that her support made such a positive difference.
Thank you again for your fantastic feedback and for awarding us 5 stars. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Team SodaStream 💙
Room for Improvement
After a series of long phone conversation with customer service, my replacement carbonator arrived and I was able to enjoy sparkling water once again. I am not sure why Sodastream does not do "drink mix" with the much healthier "Monk Fruit Sugar extract". I am sensitive to "Sugar Alcohols" & mostly all fake sugar such as Aspartame, Stevia, Splenda, etc and don't like living next to the "white porcelain throne". Here is praying that a change and a way forward is going to materialise soon.
10 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Wee Khiong Chiew,
Thank you for taking the time to share your feedback.
We're delighted to hear that your replacement carbonator arrived and that you're once again enjoying fresh sparkling water. We understand how important your SodaStream is to your daily routine, and we're pleased that our Customer Care team was able to help resolve the issue and get you back up and running.
We also appreciate you sharing your thoughts on our drink mix range. Customer feedback and product suggestions are incredibly valuable to us, and we'll be sure to pass your comments regarding alternative sweetener options, such as monk fruit extract, on to the relevant teams for consideration. We understand that different customers have different dietary preferences and sensitivities, and we're always interested in hearing how we can improve our offerings.
Thank you again for your patience, your loyalty, and for taking the time to leave a review. We truly appreciate your support and hope you continue to enjoy your SodaStream for many years to come.
Kind regards,
Team SodaStream 💙
Excellent company to use online
Excellent company to use online. Very efficient staff and totally on the ball. Very refreshing these days for purchases and orders to happen without any hassle.
Well done Sodasream 👏👏👏
12 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Mrs F D,
Thank you for your wonderful feedback!
We're delighted to hear that you've had such a positive experience ordering with SodaStream. Providing efficient service and making sure orders are processed smoothly and without hassle is exactly what we strive for, so it's fantastic to know our team delivered on that promise.
Your kind words about our staff being "totally on the ball" really mean a lot to us, and we'll be sure to share your compliments with the team. Nothing makes us happier than knowing our customers can shop with confidence and enjoy a seamless experience from start to finish.
Thank you again for your support and for choosing SodaStream. We truly appreciate your recommendation and look forward to serving you again in the future!
Kind regards,
Team SodaStream 💙
I was quite happy with SodaStream until…
I was quite happy with SodaStream until they imposed an inflexible subscription / regular order model on everyone. It’s annoyingly inflexible and quite unsuitable for my needs or order frequency.
11 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi MDGH,
Thank you for taking the time to share your feedback.
We're pleased to hear that you've been happy with SodaStream overall, but we're sorry to learn that our current subscription and regular order model has not met your needs. We understand that every customer uses their SodaStream differently, and we appreciate that a fixed ordering schedule may not be the most convenient option for everyone.
Customer feedback plays an important role in helping us improve our services, and we will ensure your comments are shared with the relevant teams for consideration. We always strive to provide solutions that are both convenient and flexible for our customers.
Thank you again for your honest feedback and for being a valued SodaStream customer. We appreciate your support and hope we can continue to serve you better in the future.
Kind regards,
Team SodaStream 💙
Excellent customer service
Customer service was so efficient and friendly. A surprisingly pleasant experience! Thank you soda stream for resolving my issue so promptly.
5 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Anne,
Thank you for your kind words.
We're delighted to hear that our Customer Care team was able to resolve your issue promptly and provide such a positive experience. Friendly, efficient service is exactly what we strive for, so it's wonderful to know that we exceeded your expectations.
Your feedback means a great deal to us, and we'll be sure to share your comments with the team. Thank you for giving us the opportunity to help and for choosing SodaStream.
Kind regards,
Team SodaStream 💙
Very smooth return service
I wanted to return some very old co2 canisters. After a quick search around the soda stream website, i contacted their customer services. I had a reply within 24 hrs including a code to return them via an inpost locker. Dead easy and no cost. Great service.
6 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Keith F
Thank you for taking the time to share your experience with us.
We're delighted to hear that returning your old CO₂ cylinders was such a smooth and easy process. Providing convenient and hassle-free solutions for our customers is something we work hard to achieve, so it's wonderful to know that our Customer Care team was able to assist you quickly and provide everything you needed within 24 hours.
It's great to hear that the return process through the InPost locker was simple, convenient, and free of charge. We always aim to make cylinder returns as straightforward as possible, and your feedback lets us know we're on the right track.
Thank you again for your kind words and for choosing SodaStream. We truly appreciate your support.
Kind regards,
Team SodaStream 💙
Excellent customer service
Sodastream customer service was excellent at handling an issue I was having with a delivery. Immediately on hearing about my problem they despatched a replacement order, 4 gas canisters, which arrived a couple of days later. I later learned that my original order was being returned to sodastream as it had become damaged.
9 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Ken White,
Thank you for taking the time to share your experience.
We're sorry that there was an issue with your original delivery, but we're delighted to hear that our Customer Care team was able to act quickly and provide a replacement order of gas cylinders as soon as the problem was reported.
We understand how important it is to receive your order on time, and we're pleased that the replacement arrived promptly while the original shipment was being returned due to damage in transit. Our goal is always to make resolving issues as simple and stress-free as possible for our customers.
Thank you for your kind words and for recognising our team's efforts. We truly appreciate your support and are grateful for the opportunity to assist you.
Kind regards,
Team SodaStream 💙
Excellent service
Unfortunately my parcel was delivered to the wrong address, but that was Evri's fault.
When I contacted Soda stream, they were fantastic. Very quick to get back to me and resolve the problem. Excellent service!
1 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Tracy,
Thank you for sharing your experience with us.
We're sorry to hear that your parcel was delivered to the wrong address, although we appreciate your understanding that this was a courier issue. We know how frustrating situations like this can be.
That said, we're delighted to hear that our team was able to step in quickly and resolve the problem for you. Providing prompt, helpful support is very important to us, and it's wonderful to know that you felt well taken care of throughout the process.
Thank you for your kind words and for giving us the opportunity to make things right. We truly appreciate your support and hope you continue to enjoy your SodaStream experience.
Kind regards,
Team SodaStream 💙
Kathy was helpful
Kathy was helpful, professional and quick to resolve my query. It’s so reassuring to know you can still pick up the phone and talk to a customer care team at Sodastream.
10 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Clare Witty,
Thank you for taking the time to share your feedback.
We're delighted to hear that Kathy was able to assist you in a helpful, professional, and efficient manner. Providing quick and effective support is always our goal, and it's wonderful to know that your experience reflected that.
We're also pleased that you appreciate being able to speak directly with our Customer Care team. We understand how valuable personal support can be, and we're committed to being here when our customers need us.
Thank you for choosing SodaStream and for your kind words. We will be sure to pass your feedback on to Kathy.
Kind regards,
Team SodaStream
Lucrecia was very helpful in making my…
Lucrecia was very helpful in making my order for a Sodastream an easy experience!
7 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi There,
Thank you so much for your wonderful feedback! We're delighted to hear that Lucrecia was able to make your SodaStream ordering experience easy and enjoyable. We'll be sure to share your kind words with her.
Kind regards,
Team SodaStream
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