Don’t bother with subscription service or exchange. Both occasions used I got charged the £10 a bottle fee because they couldn’t trace my returns even though sent them back with in time frame and foll... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Got a promo code for a free bottle when you spend £90+ the code wouldn't work so I emailed support, they got the details and sent me an invoice for the correct amount so I got the E-Terra Mega bundl... Ver mais
A empresa respondeu
Mekyle Dominique Naraidu was very helpful and provided me with a replacement for my product within warranty. They remembered my ticket without needing to be reminded whilst they waited for further s... Ver mais
I ordered the wrong style of cylinders. Spoke to Lucrecia who got me sorted and within 48 hours I'd sent back my incorrectly ordered cylinders and got the correct ones delivered. Very helpful agent, n... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Did you know that using a SodaStream allows you to make a meaningful difference for the environment? Not only can you enjoy refreshing drinks and sparkling water anytime, but you're also actively replacing countless single-use plastic bottles that would otherwise end up in landfills, contributing to a cleaner, greener planet.
Replace
Escrito pela empresa
- To achieve this vision, we champion a simple yet powerful concept: Replace.
- At SodaStream, sustainability is part of our mission; our vision is to empower consumers to make positive choices every day and make a difference, to help keep our planet healthy and clean for all.
- Circular Ecosystem
- By joining our circular ecosystem, you can enjoy personalised sparkling drinks at home while replacing over a thousand* single-use plastic bottles.
- *Estimate based on the average usage of a SodaStream ecosystem over the lifespan of a 5 year period.
2 Year Warranty on all Sparkling Water Makers
And free shipping on all Sparkling Water Makers
At SodaStream, we pride ourselves on providing exceptional customer service that sets us apart. Our dedicated team is committed to ensuring that every customer has a positive experience from start to finish. We listen to your needs, respond promptly to inquiries, and go above and beyond to resolve any issues. Your satisfaction is our top priority, and we strive to create lasting relationships built on trust and support. Join our community of happy customers and experience the difference that outstanding service can make!
Informações de contato
Office 2 The Limes, Ampthill, MK45 2GJ, Reino Unido
- 0800 085 8373
- customer.care-uk@sodastream.com
- www.sodastream.co.uk
Make a Meaningful Difference!
4,3
Excelente
6 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I was unable to use the discount code…
I was unable to use the discount code provided, I dropped them an online query, they emailed back and sorted it, prepared the order and sent me a link to complete the checkout at the discounted price. Great service.
18 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Andrew
Thank you so much for taking the time to share your experience with us.
We're delighted to hear that, after encountering difficulties with your discount code, our team was able to quickly investigate the issue, prepare your order, and provide you with a checkout link at the correct discounted price.
We understand how frustrating it can be when a promotion doesn't work as expected, so it's wonderful to know that the matter was resolved smoothly and to your satisfaction.
Your kind words mean a great deal to our Customer Care team, and we're pleased we could turn the experience into a positive one.
Thank you for choosing SodaStream and for your lovely feedback.
Kind regards,
Amelia
The care taken from your personal,
The care taken from your personal,
Polite and very calm on answering my questions.
17 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Valter
Thank you so much for taking the time to share your feedback.
We're delighted to hear that you found our team polite, patient, and helpful in answering your questions. Taking the time to listen, explain clearly, and provide reassurance is something we strive for with every customer interaction, so it's wonderful to know that this was reflected in your experience.
Your kind words mean a great deal to us and serve as a fantastic encouragement to our Customer Care team.
Thank you for choosing SodaStream, and we look forward to assisting you again whenever you need us.
Kind regards,
Amelia
The service we have received from…
The service we have received from SodaStream has been 2nd to none communication and supply of our new sort of stream with additional gas containers was perfect. Can highly recommend them..
18 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Mr Pugh
Thank you so much for taking the time to share your kind comments with us.
We're absolutely delighted to hear that you've been so pleased with both the communication and the service you've received from SodaStream. Knowing that the delivery of your new SodaStream and additional gas cylinders went smoothly and met your expectations is wonderful to hear.
Providing a seamless experience from ordering through to delivery is something we strive for, so it's especially rewarding to receive feedback like yours.
Thank you for your recommendation and for choosing SodaStream. Your support means a great deal to us, and we look forward to helping you enjoy many refreshing sparkling drinks in the future!
Kind regards,
Amelia
Emailed offers fraught with issues
I seem to encounter issues when sent email offers, they don’t seem to pull through to the payment. I was recently sent an email informing me of a new function to add products to gas subscriptions but when I tried doing this it didn’t work. Sodastream informed me I had to do this 5 days prior to shipment of the gas subscription. I was subsequently sent another email 5 days prior to the subscription being shipped but when I eventually found the add products button (it wasn’t where the guide said it was) it was greyed out making it un-selectable.
I was trying to put my money directly into Sodastream’s pocket but it is no cheaper than buying off the high street and more hassle making my loyalty under valued and a waste of time and effort.
17 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Ivor
Thank you for taking the time to share your feedback.
We’re sorry to hear how frustrating this experience has been. We completely understand that receiving offers and information about new features should make ordering easier, not leave you spending extra time trying to work out why an offer or option isn’t available.
We particularly appreciate your feedback regarding the Add Products feature. If the instructions you received did not match what was displayed in your account, and the button was then greyed out when you tried to use it, we can understand why you feel your loyalty has not been rewarded.
For this we would like to send you 2 complimentary syrups. If that is alright with you, please let us know.
We’re disappointed that what should have been a convenient subscription experience has instead felt like additional hassle. Your comments regarding our promotional emails, website functionality, and subscription experience will be shared with the relevant teams for review.
Thank you for bringing this to our attention, and we’re sorry that we’ve fallen short of your expectations on this occasion.
Kind regards,
SodaStream Team
Dealing with Elizabeth at Soda-stream…
Dealing with Elizabeth at Soda-stream was an absolute dream. She understood exactly my disabilities and took the time to take me through the procedures and was extremely helpful. Very much appreciate what she did for me and after my initial complaint and sending multiple emails she corrected the situation very quickly. She has a flare for dealing with awkward situations and she should be commended on how she dealt with this. I very much appreciate her time and we consider her an outstanding member of your complaints team. Thank you very much for all your attention. Elizabeth regards Neil Blayney.
17 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Neil
Thank you so much for taking the time to share your experience with us.
We are delighted to hear that Elizabeth was able to provide the support and understanding you needed. We know how important it is for every customer to receive assistance that takes their individual circumstances into account, and it's wonderful to hear that Elizabeth took the time to guide you through the process and help resolve the situation.
We're especially pleased that, following your initial complaint and correspondence, Elizabeth was able to correct the issue quickly and make the experience a positive one. Your comments about her patience, professionalism, and ability to handle challenging situations mean a great deal.
We will ensure that your feedback is shared with Elizabeth and her management team. Recognition like this is incredibly valuable, and we're sure she will be delighted to know what a positive impact she had.
Thank you again for your kind words and for giving us the opportunity to put things right.
Kind regards,
Amelia
My old Sodastream broke whilst I still…
My old Sodastream broke whilst I still had 4 new old style gas cylinders. Contacted customer services not sure how they might help and Tracey responded with the options to buy a new starter pack at a discount. I accepted, was issued an invoice and a QR Code to return older style cylinders and instructions on how to revise my subscription all within 48 hours and new appliance is en route! Spectacular service!
17 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Malcolm
Thank you so much for taking the time to share your experience with us.
We're absolutely delighted to hear that Tracey was able to help you navigate the transition from your older SodaStream system and provide a solution that worked for you. We understand that discovering your machine has reached the end of its life while still having several older-style cylinders can be frustrating, so it's wonderful to know that the available options, discounted starter pack, return QR code, and subscription guidance helped make the process straightforward.
It's especially rewarding to hear that everything was arranged so quickly and that your new machine is already on its way. Providing clear, efficient support is exactly what we strive for, and we're thrilled that Tracey was able to deliver such a positive experience.
We'll be sure to pass your kind words on to Tracey, who will be delighted to hear that her assistance made such a difference.
Thank you again for your loyalty to SodaStream and for your wonderful feedback. We hope you thoroughly enjoy your new machine and many sparkling refreshments to come!
Kind regards,
Amelia
The customer service
The customer service is always prompt and helpful. I have contacted them twice and each time they have been very helpful and friendly.
16 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi customer
Thank you so much for taking the time to share your experience with us.
We're delighted to hear that you found our Customer Care team prompt, helpful, and friendly on both occasions that you've contacted us. Providing clear, supportive assistance is something we strive for, so it's wonderful to know we've been able to meet your expectations.
Your kind words mean a great deal to the entire team, and we're grateful for the opportunity to assist you whenever needed.
Thank you for choosing SodaStream and for your continued support. We look forward to helping you again in the future.
Kind regards,
Amelia
Timely cancellation of an unwanted delivery
Friendly efficient handling of my request to cancel an unwanted delivery of CO2 cylinders
17 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Diane
Thank you for taking the time to share your feedback.
We're delighted to hear that your request to cancel the unwanted CO₂ cylinder delivery was handled in a friendly and efficient manner. We understand how important it is to have matters like this resolved quickly and smoothly, and it's wonderful to know that we were able to assist.
Your kind words mean a great deal to our Customer Care team, and we truly appreciate you taking the time to let us know about your experience.
Thank you for choosing SodaStream, and we look forward to assisting you again whenever you need us.
Kind regards,
Amelia
A lady called Elisabeth helped me
A lady called Elisabeth helped me. She understood the issue and made a significant effort to resolve it.
7 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Guido
Thank you so much for taking the time to share your kind feedback about Elisabeth.
We’re delighted to hear that Elisabeth took the time to fully understand the issue and made a genuine effort to find a resolution for you. Knowing that you felt listened to and well supported means a great deal to us.
We’ll be sure to pass your lovely comments on to Elisabeth and ensure her efforts are recognised.
Thank you again for choosing SodaStream and for sharing your positive experience with us.
Kind regards,
Amelia
Top Rated Review for an exceptional employee, Elizabeth
I contacted you today to get a clear understanding of how SodaStream cylinders are returned, recycled, and repurchased — including the subscription options available.
Elizabeth was incredibly helpful throughout. She was consistently polite, checked that I understood each part of the process, and explained everything with real clarity. It was a pleasure speaking with her; she is exceptionally knowledgeable, articulate, and genuinely committed to helping customers.
I wholeheartedly recommend Elizabeth. She is doing an excellent job, and I cannot thank her enough. She is a real credit to your business.
16 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Jayelletee
Thank you so much for taking the time to share such thoughtful feedback about Elizabeth.
We’re delighted to hear that Elizabeth was able to clearly explain the cylinder return, recycling and repurchase process, as well as the subscription options available. It’s especially wonderful to know that she took the time to make sure everything was clear and that you felt fully supported throughout the conversation.
Your words about Elizabeth being knowledgeable, articulate and genuinely committed to helping customers are incredibly appreciated. We’ll make sure your fantastic feedback is shared with Elizabeth and the wider team so she receives the recognition she deserves.
Thank you again for your recommendation and for choosing SodaStream. Feedback like yours truly means a great deal to us.
Kind regards,
Amelia
I cannot fault the customer service…
I cannot fault the customer service care taken, Kathy supported me the whole way through my problem, went above and beyond to get me the perfect outcome without any hesitation. Thank you so very much
15 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Customer
Thank you so much for your incredibly kind feedback.
We’re delighted to hear that Kathy supported you throughout the entire process and went above and beyond to achieve the best possible outcome for you. Knowing that you felt genuinely cared for and supported every step of the way is exactly the experience we want our customers to have.
We’ll make sure your wonderful comments are passed on to Kathy so that her exceptional service and dedication receive the recognition they deserve.
Thank you again for taking the time to share your experience. Your words mean a great deal to Kathy and the entire SodaStream Customer Care team.
Kind regards,
Amelia
Elizabeth was very helpful
Elizabeth was very helpful, she responded promptly and quickly helped me reschedule my deliveries
14 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Sophie
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that Elizabeth was able to assist you promptly and make rescheduling your deliveries quick and easy. It’s wonderful to know that her helpful service made such a positive difference to your experience.
We’ll be sure to pass your kind words on to Elizabeth. Recognition like this means a great deal to our team, and we’re sure she’ll be thrilled to receive your feedback.
Thank you for choosing SodaStream and for your continued support.
Kind regards,
Amelia
Extremely helpful with my purchase
Extremely helpful with my purchase, very satisfied
16 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Brian
Thank you so much for your lovely feedback!
We’re delighted to hear that you received the support you needed with your purchase and that you’re very satisfied with your experience. Your kind words mean a great deal to our Customer Care team.
Thank you for choosing SodaStream, and we hope you enjoy plenty of sparkling moments ahead!
Kind regards,
Amelis
I ordered from Sodastream
I ordered from Sodastream, I’m very happy about the product,various soda drink choices and very delicious sparkling water , it’s perfect because you can make your way of sparkle how you enjoy. Had a little issue with my order, but the problem wasn’t Sodastream it was delivery driver, but anyway I contacted costumer service and Elizabeth support and answered all my questions, great customer service from her 5⭐️ to her she was very helpful and polite.Thanks Elizabeth
16 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Candy
Thank you so much for taking the time to share such wonderful feedback.
We’re delighted to hear that you’re enjoying your SodaStream, from the variety of flavours to being able to customise the level of sparkle exactly the way you like it!
We also really appreciate your understanding regarding the delivery issue, and we’re especially pleased that Elizabeth was able to support you, answer all your questions and make the experience a positive one.
We’ll be sure to pass your 5-star recognition on to Elizabeth. We know she’ll be thrilled to hear that her helpful and polite service made such a great impression.
Thank you again for choosing SodaStream and for your kind words. We hope you enjoy many more delicious sparkling drinks!
Kind regards,
Amelia
Too many cylinders
I had an issue with a duplicated delivery of canisters before I needed them. Customer services handled my issue calmly, politely and with a creative solution. I have never had a bad customer services experience when I have needed to get in touch with team at Sodastream. First rate service. Thank you.
3 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Angela
Thank you so much for taking the time to share your experience with us.
We’re delighted to hear that our Customer Care team was able to resolve the duplicate cylinder delivery calmly and find a solution that worked for you.
It means a great deal to hear that every interaction you’ve had with our team has been a positive one. Providing friendly, helpful and reassuring support is incredibly important to us, especially when something doesn’t go quite as planned.
We’ll be sure to share your wonderful comments with the wider team. Feedback like yours is a fantastic recognition of their hard work and dedication.
Thank you again for your continued loyalty to SodaStream and for your very kind words.
Kind regards,
Amelia
The machine arrived in good time and so…
The machine arrived in good time and so far is working fine... or maybe I should have said WAS working fine. Today, the cylinde is depleted. It weighs 740grams with a trickle of CO2 leftin it.
I feel cheated... I purchased as a bundle which included the pink CO2 cylinder which it supposed fill up to 60 litres of water. That should have lastest about twice as long as it did, as filled the plastic bottle with iced water to the marked line. Well, it didn't even make 30 litres of sparkling water! I was pressing the push button 3 to 4 for about 1 second each time, until I heard the pressure release valve working. I am really disappointed and feel cheated. I spent a lot of money and expected what was advertised. I won't be buying from this company again! No doubt I'll get a generic reply as others have on here. Up to 60 litres shouldn't mean less than 30 litres.
Also, check A***on for cheaper deals there than the website, I found out the hard way.
15 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi F
Thank you for taking the time to share your experience.
We’re genuinely sorry to hear how disappointed you are with the performance of your first cylinder. We completely understand why you feel let down when you expected the cylinder to produce up to 60 litres and found that it lasted for considerably less than that.
The amount of sparkling water produced from a cylinder can vary depending on the level of carbonation used, but we appreciate that less than 30 litres feels significantly below your expectations, particularly when you were following the carbonation instructions carefully.
We would really like the opportunity to look into the cylinder and your machine further rather than leave you feeling that you haven’t received what you paid for. Please contact our Customer Care team with your order details so we can investigate and determine whether there may have been an issue with the cylinder.
You can email us on customer.care-uk@sodastream.com.
We’re sorry that your first experience has affected your confidence in SodaStream, and we appreciate you bringing this to our attention.
Kind regards,
Team SodaStream
Really good customer service
I encountered a couple issues: firstly finding out best way to return cylinders and then delivery never arrived (courier at fault, not sodastream) on both occasions replies were relatively prompt and Elizabeth was really helpful and managed to resolve both issues for me. Thank you :-)
15 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Alex
Thank you so much for taking the time to share your experience with us.
We’re delighted to hear that, despite the difficulties with returning your cylinders and the courier delivery, Elizabeth was able to step in and get both matters resolved for you. We really appreciate your understanding that the delivery issue was outside of our control, and it’s wonderful to know that our responses and support helped make the situation easier.
We’ll be sure to pass your lovely feedback on to Elizabeth. Recognition like this means a great deal to our team, and we’re sure she’ll be thrilled to hear that her help made such a positive difference.
Thank you again for choosing SodaStream and for your kind words.
Kind regards,
Amelia
I have an elderly SodaStream machine in…
I have an elderly SodaStream machine in which I had accidentally disposed the lid of the bottle. On contacting SodaStream, they were able to post me out a replacement lid next day (!) so my machine is back in operation. Customer service is excellent though over the years I have spent a fortune on replacement gas and syrup flavors LOL They have my loyalty for many more decades to come...
14 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Stephen
Thank you so much for taking the time to share such fantastic feedback with us.
We're delighted that our Customer Care team was able to get your much-loved SodaStream machine back in action so quickly by sending you a replacement bottle lid the very next day. It's especially lovely to hear that your SodaStream has been with you for many years and is still going strong!
Your comment about spending a fortune on gas and flavours gave us a smile too! We truly appreciate your continued loyalty and support over the years, and hearing that you're planning to stay with us for many more decades means a great deal to the whole team.
Thank you again for being such a loyal member of the SodaStream family. Here's to many more years of bubbles!
Kind regards,
Amelia
Big fan of SodaStream
Big fan of SodaStream, and their customer service! Had to request an extension to the subscription because we had not finished the CO2 cylinder. Raised the request Sunday evening and had an answer from Tracey before 9am on the Monday - approving a 30 day extension! Very impressed by the level of customer service.
14 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Kristofer
Thank you so much for taking the time to share your wonderful feedback.
We're delighted to hear that you had such a positive experience with Tracey. We completely understand how helpful it can be to have some extra time when you haven't finished your CO₂ cylinders, and it's great to know that Tracey was able to respond so quickly and arrange the 30-day extension for you.
We'll make sure your kind comments are passed on to Tracey and the wider team. We're sure she'll be thrilled to know that her prompt and helpful service made such a positive impression.
Thank you for being a SodaStream fan and for your continued support. We're always happy to help keep things sparkling!
Kind regards,
Amelia
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