I have 2 gas cylinder and the return date was coming fast. They were still making bubbles. I contacted the costumer support to request more time. Amelia replied to my issue in a swift message,... Ver mais
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Veja o que dizem as avaliações
My SodaStream bundle, arrived very quickly & well packed. It works well, we are enjoying sparking water without using plastic bottles. I have received a reminder to return the empty gas bottles in the... Ver mais
First things first is to give a shout out to Mekyle for his assistance in resolving my problem. The issue was handled with great attention to detail and resolved in a very proficient and friendly m... Ver mais
Don’t bother with subscription service or exchange. Both occasions used I got charged the £10 a bottle fee because they couldn’t trace my returns even though sent them back with in time frame and foll... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Did you know that using a SodaStream allows you to make a meaningful difference for the environment? Not only can you enjoy refreshing drinks and sparkling water anytime, but you're also actively replacing countless single-use plastic bottles that would otherwise end up in landfills, contributing to a cleaner, greener planet.
Replace
Escrito pela empresa
- To achieve this vision, we champion a simple yet powerful concept: Replace.
- At SodaStream, sustainability is part of our mission; our vision is to empower consumers to make positive choices every day and make a difference, to help keep our planet healthy and clean for all.
- Circular Ecosystem
- By joining our circular ecosystem, you can enjoy personalised sparkling drinks at home while replacing over a thousand* single-use plastic bottles.
- *Estimate based on the average usage of a SodaStream ecosystem over the lifespan of a 5 year period.
2 Year Warranty on all Sparkling Water Makers
And free shipping on all Sparkling Water Makers
At SodaStream, we pride ourselves on providing exceptional customer service that sets us apart. Our dedicated team is committed to ensuring that every customer has a positive experience from start to finish. We listen to your needs, respond promptly to inquiries, and go above and beyond to resolve any issues. Your satisfaction is our top priority, and we strive to create lasting relationships built on trust and support. Join our community of happy customers and experience the difference that outstanding service can make!
Informações de contato
Office 2 The Limes, Ampthill, MK45 2GJ, Reino Unido
- 0800 085 8373
- customer.care-uk@sodastream.com
- www.sodastream.co.uk
Make a Meaningful Difference!
4,3
Excelente
6 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The customer service at Sodastream is…
The customer service at Sodastream is excellent. The staff are trained well and clearly know their products and services inside out. I have always been dealt with in a friendly, efficient and professional manner which makes contacting them a positive experience.
9 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Ruth,
Thank you for your wonderful feedback.
We're very happy that you've consistently had positive experiences with our team.
Providing knowledgeable, reliable support is something we take great pride in, and it's rewarding to know that our commitment to customer care has made a lasting impression. Your kind words mean a great deal to us, and we truly appreciate your continued support.
Great customer service
Great customer service
I love my soda stream I got it to reduce the plastic bottles I was buying for fizzy water… which is greatly reduced and I just love how fizzy the water is …
9 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Tracy,
Thank you for your wonderful review.
We're very happy to hear that you've had a positive experience with both our products and customer service.
Our goal is to make it easy for customers to enjoy their SodaStream while providing support they can rely on whenever needed, so it's fantastic to know we've met those expectations.
We truly appreciate your feedback and thank you for being part of the SodaStream community.
Great customer service
I was very pleased with recent customer service and would highly recommend having your cylinders delivered by Sodastream.
8 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Sadie,
Thank you for your kind review. We're glad to hear that you were pleased with the service you received and that our cylinder delivery service met your expectations.
Providing a convenient and reliable experience for our customers is very important to us, so it's wonderful to know you would recommend the service to others.
We truly appreciate your support and thank you for choosing SodaStream.
Excellent response from SodaStream support
I contacted SodaStream support and received a rapid and sympathetic response. I feel that sodastream really cares about its customers.
10 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Michele,
Thank you for taking the time to share your feedback. We're delighted to hear that you received a prompt and caring response from our support team. Providing helpful, personal support and ensuring our customers feel valued is incredibly important to us, so it's wonderful to know that this was reflected in your experience. Your kind words mean a great deal to the team.
Thank you for choosing SodaStream and for your support.
Paid for express delivery, order never received, bad management of orders
Ordered a SodaStream machine on Friday 4 September with Express Shipping, which their terms describe as next working day for mainland UK. Six days later it still hasn't arrived.
The tracking shows where it went wrong. The courier service booked was a Saturday delivery, but the parcel wasn't handed over until 11pm on the Sunday - two days after the delivery date the service was paid for. So the express window was already missed before the courier had the box. It then reached my local depot on the Tuesday and stalled there.
What's been most frustrating is that once it's with the courier, SodaStream's customer service can only relay messages, and as the recipient I have no standing with the courier at all. I couldn't redirect it, hold it for collection, or send it to a nearby pickup point. Two stars rather than one because their team has at least replied to me by name and engaged. In the end I have never received my order and ended up asking for a full refund which is still yet to be processed.
If you're ordering, I'd treat the express option as optimistic at best, especially when you factor in who they use for delivery. (InPost UK)
9 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Maria,
Thank you for taking the time to share your feedback. We are very sorry to hear about the delays and frustration you experienced with your order, especially after selecting express delivery and then facing issues with the courier service.
We understand how disappointing this situation has been, and we agree that the lack of flexibility once the parcel was with the courier only added to the inconvenience. This is not the experience we want for our customers.
A member of our team has been in touch with you directly regarding this matter and to assist with the resolution of your case. We appreciate the opportunity to address your concerns and sincerely apologise that we fell short of your expectations on this occasion.
Thank you for your patience and for recognising the efforts of our customer care team despite the challenges encountered.
Regards,
Sodastream Team
I had issues with my new soda stream it…
I had issues with my new soda stream it was faulty, they helped me with a video call then replaced it very quickly . Also issues on returning bottles as i live in a small village they arranged a collection. Overall very good customer services.
8 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Ms Angel,
Thank you for sharing your experience.
We’re thrilled to hear that our team was able to assist you and ensure everything was resolved smoothly. Providing helpful, flexible support and making the customer experience as easy as possible is always our goal.
We truly appreciate your feedback and thank you for choosing SodaStream.
Excellent customer service !
Kathy has helped solve my sodastream subscription. I was given step by step advice and I feel at ease now. I look forward to receive more cylinder orders. Kathy told me how to return the used cylinder and sent me a QR Code to return using In Post.
Customer Service was excellent.
Thank you so so much.
9 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Jade,
Thank you for your wonderful review!
It is fantastic to hear that Kathy was able to assist with your subscription and provide clear, step-by-step guidance that helped put your mind at ease. It's great to know she was able to explain everything to you.
We will be sure to share your kind words with Kathy. Thank you for choosing SodaStream, and we look forward to continuing to support you with your future cylinder orders.
Positive, Professional and efficient Service
Recently spoke with Elizabeth about a concern l had. She promptly put me at my ease and dealt with the concern in a professional and efficient manner.
She has a very positive attitude, which l found so helpful and easy to deal with.
Thank you Elizabeth for a positive encounter.
2 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Janet,
Thank you for taking the time to share your experience.
We are very happy to hear that Elizabeth was able to put you at ease and address your concern in such a professional and efficient manner. Her positive attitude and dedication to providing excellent customer service are qualities we truly value, and we're pleased they made such a difference to your experience.
We will be sure to pass your kind feedback on to Elizabeth.
Thank you again for your support and for choosing SodaStream.
Problem with delivery resolved efficiently.
The first delivery for my replacement cylinder subscription never arrived, probably the fault of the courier. I messaged Sodastream and a refund and new delivery was sorted efficiently and with empathy.
4 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi there,
Thank you for taking the time to share your experience.
We're sorry your first subscription delivery didn't arrive, but we're glad our team resolved the issue quickly and efficiently. Providing helpful, understanding support is very important to us, so it's wonderful to know that you felt cared for throughout the process.
Thank you for choosing SodaStream and for your kind feedback. We truly appreciate your support!
Kind regards,
SodaStream Customer Care Team
Helping was great
You were very helpful. I didn’t understand everything that I had to do. You explain to me perfectly. That is very nice of you now. I understand. Thank you for being so understanding. You helped me 100%. Thank you.
9 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Brian,
Thank you for your wonderful feedback.
We're very happy to hear that our team was able to explain everything clearly and provide the support you needed. Helping our customers feel confident and informed is very important to us, so it's fantastic to know that you felt fully supported throughout the process.
Thank you for choosing SodaStream!
Kind regards,
SodaStream Customer Care Team
Great customer service
I spoke to Kathy in customer services today.
My query was dealt with professionally and without hassle. She also informed me of a better way to buy my cylinders which is most helpful.
9 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Elizabeth,
Thank you for taking the time to share your experience.
We're very pleased to hear that Kathy provided professional and hassle-free support while helping to resolve your query quickly. It's especially rewarding to know that she was able to recommend a more convenient and cost-effective way to manage your gas cylinder purchases.
We'll be sure to pass your kind comments on to Kathy.
Kind regards,
SodaStream Customer Care Team
A pleasure
A pleasure to be assisted by Elizabeth; very helpful, friendly, efficient.
8 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Alison,
Thank you for your kind review!
It is great to hear that Elizabeth provided such helpful, friendly, and efficient service. We'll be sure to share your lovely feedback with her. Thank you for choosing SodaStream!
Kind regards,
SodaStream Customer Care Team
Always a great experience.
The Customer Service Team are very friendly and keen to assist. They resolved my recent issue quickly and efficiently, so I really appreciated that.
The subscription service is really easy to set up and use - I'd definitely recommend it as a simpler way to manage your gas cylinders.
2 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi A J,
Thank you for your wonderful review!
We're delighted to hear that our team was able to resolve your issue quickly and efficiently, and that you're enjoying the convenience of our Subscription Service.
Thank you for your recommendation and for choosing SodaStream!
Kind regards,
SodaStream Customer Care Team
I had a query about a relatively …
I had a query about a relatively historic invoice and was very pleasantly surprised that this was dealt with extremely quickly and without me having to trawl my own records and the resulting email very nicely worded and showing very good client care.
4 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Mike,
Thank you for taking the time to leave such a lovely review.
We are happy to hear that your query was resolved quickly and efficiently, especially regarding a historic invoice. Providing helpful and attentive service is very important to us, so it's wonderful to know that the communication and support you received met your expectations.
We truly appreciate your feedback and your kind words.
Regards,
Sodastream Team
Brilliant customer service received…
Brilliant customer service received from Tracey. So quick, spot on.
8 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Mark,
Thank you so much for taking the time to leave us a review.
We're absolutely thrilled to hear that you received such brilliant service from Tracey. Providing quick, efficient support is exactly what we strive for, and it's wonderful to know that she was able to assist you so effectively.
We'll be sure to pass your kind comments on to Tracey, who I'm sure will be thrilled to hear that her help made such a positive impression.
Thank you for choosing SodaStream, and we look forward to assisting you again in the future.
Bought the E-Terra mega pack
Bought the E-Terra mega pack, quick delivery and great product, my complaint come for the fact I paid £189.99 ( £171 after 10% discount) the 2 days later they are selling exactly the same pack for £129.99 without discount...feel ripped off!!!
8 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Andrew,
Thank you for taking the time to share your feedback. We're delighted to hear that you were happy with the quick delivery and that you're enjoying your E-Terra Mega Pack.
That said, we completely understand your disappointment at seeing the same bundle offered at a lower price shortly after your purchase. We appreciate how frustrating that can feel, particularly when you've recently made a significant investment, and we're sorry that this left you feeling let down.
A member of our Customer Care team has already been in touch with you directly regarding this matter. We value your feedback and your custom, and we hope this helps to demonstrate how much we appreciate your support.
Thank you again for bringing your concerns to our attention, and we hope you continue to enjoy your SodaStream experience.
SodaStream.uk
SodaStream.uk - it is my first time I ordered from them and, as it stands right now, my last time. Firstly, I was unable to add the chosen Mix bottle for £153 to the cart/basket, had to use a different device. Then, I was eligible for a free shipping (according to their website over £49.99). I even had a message appearing saying I had unlocked the free delivery. However, the shipping of £4.99 was added despite it all, so I had to purchase it with that and then look for how to contact the customer service, which wasn't straightforward. After emailing the answer I received from Paige was that I had to wait for it to be delivered first before I could receive my shipping refund. What kind of customer service is this!? I wasn't supposed to be charged it in the first place and, after spending £152, I am having to wait and, even to let them know once I receive it, to receive my refund! I'm quite busy and have no time emailing again and again. Never mind you spend a substantial money and you don't feel valued as a customer. In the current economy when people think three times about where they spend their money, I think, the customer service should be better and, if this is their company policy, the company should reassess it.
NB. An update: Yes, a customer service has been in touch and nothing has changed. Still haven't received my shipping delivery refund. Still had to wait until my order is actually delivered.
8 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Antonia,
Thank you for taking the time to share your feedback. I sincerely apologize for the difficulties you experienced during your first order, from the issues adding your selected item to your basket to the unexpected delivery charge and the frustration this caused.
We completely understand why this experience left you feeling disappointed, particularly after making a significant purchase. Providing a smooth ordering experience and clear support is important to us, and we are sorry that we fell short of your expectations on this occasion.
A member of our Customer Care team has already been in touch with you directly regarding this matter and is working to ensure your concerns are addressed. We appreciate you bringing this to our attention, as feedback such as yours helps us identify areas where we can improve both our website experience and our processes.
Thank you for your patience and for giving us the opportunity to put things right.
Kind regards,
Soda Stream
To be fair, my first customer service call re a missing lid for one of my glass bottles was not positive, therefore I asked SodaStream to forget my request. A reply came back, which was extremely helpful, and took no time at all to engage with. I have 3 Soda Streams, therefore, do see myself as a good customer. I've also converted 2 friends from San Pelrino to soda stream sparkling water due to its high sodium content, (which makes me thirsty). The third soda stream was a replacement for an old one, and has glass bottles! Im happy with my outcome. It's so good to be able to say something positive just because a company is helpful
7 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Kathie,
Thank you for sharing your experience with us!
We're sorry that your initial enquiry wasn't resolved as expected, but we're very happy to hear that our team was able to turn things around and provide the support you needed. It's wonderful to know you're enjoying your SodaStream products, and we're especially grateful that you've recommended SodaStream to your friends.
Thank you for your loyalty and for taking the time to leave such thoughtful feedback. We're thrilled that you're happy with the outcome.
Kind regards,
The SodaStream Team 💙
The customer service agent Mqoba…
The customer service agent Mqoba Michael Magwazi was really helpful and very polite. I would give him personally 5* for the service he provided.
I have only given four stars because I find SodaStream's interface somewhat clunky and it can be a little frustrating. Changing my email address took days from start to finish ....That said, they are a decent company and very fair so I would still recommend them. Maybe just have a cuppa to hand and sitting a comfy seat when you start the contact process.
1 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Kerry,
Thank you for taking the time to share your feedback!
It's great to hear that Michael provided such helpful and friendly service, and we'll be sure to pass along your kind words to him.
We also appreciate your feedback regarding our contact process and the delay in updating your email address. We're always looking for ways to improve the customer experience. Thank you for your recommendation and continued support of SodaStream.
Kind regards,
The SodaStream Team 💙
Great customer service as usual
Great customer service as usual. I was late with my returns and realised so messaged and they didn’t charge me the late fee. Also, always give me an extension on my cylinder exchange when required as my usage varies. Would always recommend buying direct from sodastream website. Paige in customer service was very helpful.
3 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Stuart,
Thank you for your fantastic review!
We're so pleased to hear you've had another great experience with our Customer Care team. We're always happy to help with cylinder exchange extensions when needed, and we're glad we could assist with your return.
A special thank you for mentioning Paige. We'll be sure to pass on your kind words!
Thank you for recommending SodaStream and for your continued support.
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