I have 2 gas cylinder and the return date was coming fast. They were still making bubbles. I contacted the costumer support to request more time. Amelia replied to my issue in a swift message,... Ver mais
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Veja o que dizem as avaliações
My SodaStream bundle, arrived very quickly & well packed. It works well, we are enjoying sparking water without using plastic bottles. I have received a reminder to return the empty gas bottles in the... Ver mais
First things first is to give a shout out to Mekyle for his assistance in resolving my problem. The issue was handled with great attention to detail and resolved in a very proficient and friendly m... Ver mais
Don’t bother with subscription service or exchange. Both occasions used I got charged the £10 a bottle fee because they couldn’t trace my returns even though sent them back with in time frame and foll... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Did you know that using a SodaStream allows you to make a meaningful difference for the environment? Not only can you enjoy refreshing drinks and sparkling water anytime, but you're also actively replacing countless single-use plastic bottles that would otherwise end up in landfills, contributing to a cleaner, greener planet.
Replace
Escrito pela empresa
- To achieve this vision, we champion a simple yet powerful concept: Replace.
- At SodaStream, sustainability is part of our mission; our vision is to empower consumers to make positive choices every day and make a difference, to help keep our planet healthy and clean for all.
- Circular Ecosystem
- By joining our circular ecosystem, you can enjoy personalised sparkling drinks at home while replacing over a thousand* single-use plastic bottles.
- *Estimate based on the average usage of a SodaStream ecosystem over the lifespan of a 5 year period.
2 Year Warranty on all Sparkling Water Makers
And free shipping on all Sparkling Water Makers
At SodaStream, we pride ourselves on providing exceptional customer service that sets us apart. Our dedicated team is committed to ensuring that every customer has a positive experience from start to finish. We listen to your needs, respond promptly to inquiries, and go above and beyond to resolve any issues. Your satisfaction is our top priority, and we strive to create lasting relationships built on trust and support. Join our community of happy customers and experience the difference that outstanding service can make!
Informações de contato
Office 2 The Limes, Ampthill, MK45 2GJ, Reino Unido
- 0800 085 8373
- customer.care-uk@sodastream.com
- www.sodastream.co.uk
Make a Meaningful Difference!
4,3
Excelente
6 mil avaliações
Sem histórico recente de pedidos de avaliações
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Ordered a refill/collection gas…
Ordered a refill/collection gas canister along with a tonic syrup to be delivered by DPD, return process very easy, but the next day I realised I didn't get my syrup, called customer service and query was resolved quickly and efficiently buy sending a replacement syrup next day delivery
P.s I love my soda stream I mainly use it for sparkling water, it's saved me a fortune
4 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Karen,
Thank you so much for taking the time to share your experience with us!
We're very happy to hear that you found our gas refill and collection process quick and easy, and that our Customer Care team was able to resolve the missing syrup issue promptly by arranging a replacement. We always strive to make things right as quickly as possible when something doesn't go to plan.
It's especially wonderful to hear how much you're enjoying your SodaStream! Knowing that it's helping you enjoy sparkling water while saving money makes us smile. Thank you for your continued support and for being part of the SodaStream community.
Kind regards,
The SodaStream Team 💙
Tracey responded quickly and was…
Tracey responded quickly and was friendly and helpful. Great customer service :-)
5 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Dries,
Thank you so much for your lovely review. We're delighted to hear that Tracey was friendly, helpful, and able to assist you quickly. We'll be sure to share your kind feedback with her.
We truly appreciate your support and thank you for choosing SodaStream.
What a nice company to deal with
I have used soda stream for a few years. The product is brilliant in that you can produce your own soda water or tonic within minutes. Today I had to call the company to sort out the process for returning the used cylinders. Kathy, the lady I spoke to was brilliant. Very patient, very through and helped me understand the process. What a pleasure to work with a company where the staff are knowledgeable friendly and very helpful Well done guys.
4 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Brian,
Thank you for your fantastic feedback and for being a loyal SodaStream customer over the years!
We're happy to hear how much you enjoy the convenience of making your own sparkling drinks at home. It's also wonderful to know that Kathy was able to assist you with the cylinder return process. We'll be sure to pass on your kind words to her. Providing knowledgeable, patient, and friendly support is something we take great pride in.
Thank you for your continued support and for taking the time to share your experience. Reviews like yours mean a great deal to our team. 😊
Amazing customer care always ready to…
Amazing customer care always ready to assist. Fast delivery and easy returns
4 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Edith,
Thank you for your wonderful feedback!
We're thrilled to hear that you've had a positive experience with our customer care team. Providing helpful support, fast delivery, and a smooth returns process is what we strive for, so it's fantastic to know we've met your expectations.
We truly appreciate your support and thank you for choosing SodaStream. 😊
Inpost nightmare
Inpost nightmare , im not getting anymore gas its too much trouble sending gas cylinder back it not worth it anymore.
Can never get an inpost locker, always full
3 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Tony,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience with the InPost locker returns process and understand how frustrating it can be when the lockers are repeatedly full and you're unable to complete your return.
We appreciate you bringing this to our attention. To help resolve the issue, a member of our team has been in touch to arrange a collection for your cylinders as an alternative solution. We hope this makes the process much more convenient for you.
We sincerely apologise for the inconvenience caused and appreciate your patience. Thank you for being a valued SodaStream customer, and we hope we can restore your confidence in our service.
Return Solution
Very responsive to my question regarding return process and provided a prompt solution
1 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Terry,
Thank you for your feedback!
We're very happy to hear that our team was able to answer your question about the return process promptly and provide a clear solution.
We appreciate you taking the time to share your experience and thank you for choosing SodaStream.
Soda stream refills
Soda stream refills seem to be efficient and very useful tool for keeping me supplied on a regular time scale. I did contact them about a question i had and this was answered very clearly and helped me to understand how the system works.
2 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Taff,
Thank you for your wonderful feedback!
We're thrilled to hear that our gas refill service has been keeping you stocked up efficiently and conveniently. It's also great to know that when you reached out with a question, our team was able to provide a clear explanation and help you better understand how the system works.
We truly appreciate your support and are grateful that you've taken the time to share your experience.
Thank you for choosing SodaStream!
Voucher issue resolved efficiently 😊
I reached out to SodaStream on September 2nd about a £10 voucher they provided for registering my machine, but when trying to apply the voucher at checkout kept receiving an error message. I spoke with Elizabeth, who efficiently and effectively resolved the problem. She was extremely helpful, well-informed, and suggested different solutions. Thank you, Elizabeth 🙏🏾
1 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Kay,
Thank you for taking the time to share your experience with us.
We apologize that you encountered difficulties using your voucher, but we're happy that Elizabeth was able to assist and get the issue resolved for you. Providing knowledgeable, effective support is exactly what we aim for, and we're pleased to hear that she explored different solutions and made the process as smooth as possible.
Your kind words will be shared with Elizabeth and the team, and we're sure they'll mean a lot to her.
Thank you for choosing SodaStream and for your lovely feedback. 😊
Amelia in support was great from start…
Amelia in support was great from start to finish! Really great support team!
1 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Donna,
Thank you for taking the time to share your feedback.
It's great to hear that Amelia provided such great support from start to finish. Delivering helpful and friendly customer service is something we strive for, so it's wonderful to know your experience reflected that.
We'll be sure to pass your kind comments on to Amelia and the rest of the team.
Thank you for choosing SodaStream!
Had an issue that was sorted quickly…
Had an issue that was sorted quickly and to my complete satisfaction - thank you, Carol. Also, really like the subscription service - makes good sense to use it!
3 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi George,
Thank you for taking the time to share your feedback.
It's wonderful to hear that your issue was resolved quickly and to your complete satisfaction. It's wonderful to know that Carol was able to provide the support you needed and make the process a positive experience.
We're also pleased to hear you're enjoying our subscription service and finding it a convenient option.
Thank you for choosing SodaStream and for sharing your experience with us!
Brilliant service
The customer service I received by my customer assistant Kathy was excellent. I rang to get an extension on the time to return my cartridges. This was promptly arranged but in addition she also explained the returns system to me and made a really useful recommendation. Brilliant!
3 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Kunde,
Thank you for taking the time to share your feedback.
We're delighted to hear that Kathy provided excellent service and was able to quickly arrange an extension for your cartridge return. It's great to know that her explanation of the returns process and helpful recommendation made a positive difference to your experience.
We'll be sure to pass your kind words on to Kathy.
Thank you for choosing SodaStream!
First class help
Mekyle was first rate at explaining what had happened and how to resolve it, just what you need as a customer
31 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Ian,
Thank you for taking the time to share your feedback.
We're delighted to hear that Mekyle was able to clearly explain the situation and guide you through the resolution. Providing straightforward, helpful support is exactly what we strive for, so it's wonderful to know your experience reflected that.
We'll be sure to pass on your kind comments to Mekyle.
Thank you for choosing SodaStream!
Pleasant Customer Service Experience
Kathy was very friendly, and patiently helped me understand which cylinders to return, and how I came to have them. She took the time to explain my two subscriptions and when they were due to be delivered. Kathy also showed interest when I explained that we are away from home and are therefore unable to return the two cylinders in time. She granted me a 30 day extension, allowing us to return home from our holiday and get back into a normal routine. She then thanked me for calling SodaStream and wished us a safe rest of our holiday. All in all a very pleasant experience. Thank you Kathy.
2 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Jake and Blair
Thank you for taking the time to share your experience with us.
We're absolutely thrilled to hear that Kathy was able to help clarify your cylinder returns and subscriptions, while also arranging a 30-day extension to accommodate your holiday plans. It's great to know her friendly and understanding approach made the process easier for you.
We'll be sure to pass your kind feedback on to Kathy.
Thank you for choosing SodaStream, and we hope you enjoy the rest of your holiday!
Don't waste time call the fantastic support when necessary
I was unable to use a thank you discount code after purchasing a replacement soda water maker. I phoned for support assistance and this was provided by Elizabeth. If I had known how good the support service was I would have called sooner to save all the time I spent trying to resolve it myself. Thank you Elizabeth for making everything go smoothly.
2 de setembro de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Francis,
Thank you for taking the time to share your experience with us.
It is great to hear that Elizabeth was able to assist you and get everything sorted smoothly. We understand how frustrating it can be when a discount code doesn't work as expected, so it's wonderful to know that the support you received made the process much easier.
We'll be sure to pass your kind feedback on to Elizabeth, who I'm sure will be pleased to hear she made such a positive difference. Thank you for choosing SodaStream, and we hope you continue to enjoy your sparkling water experience!
Great Customer Service and now have Pepsi Max!
Just coming back to Sodastream after 5 years (lockdown purchase!) and not only did they honour an old plastic bottle replacement promo long since removed they also credited me for the 2 old CO2 cylinders I sent back. Great service!
31 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Graeme,
Thank you for coming back to SodaStream and for taking the time to share your experience!
It is fantastic to hear that our team was able to honour the bottle replacement promotion and arrange credit for the CO₂ cylinders you returned. We always aim to make things as easy as possible for our customers, and it's wonderful to know that the service you received made such a positive impression.
It's especially great to welcome you back after five years, and we hope you're enjoying your SodaStream again. Thank you for your kind words and for choosing SodaStream!
I would not recommend ordering…
I would not recommend ordering Sodastream online.
Quick Version:
Ordered gas online. Was told it was delivered - it never arrived. Money remained with Sodastream and I heard nothing until I reached out. It was damaged in transit and sent back to Sodastream but they didn't let me know (yet kept my money) and also said they can't send again. Was offered a £10 voucher and told to re-order. The £10 voucher took 3 weeks and a chase before it was sent. £10 voucher blocked the free delivery "offer", reducing the value of the voucher to £5.01 - I'm told that's just how it works so do I want the voucher or the free delivery offer. Left feeling deflated and stressed out by a company the lets me add fizz to my water. What is 2026.
Longer version:
I rarely write bad reviews if it can be helped, so hopefully this highlights how much I don't recommend Sodastream.
I've owned a soda stream for a few years - it has been OK, nothing special but it has done the job.
My issue is that I placed an order for a 4 gas canister exchange in July and the money was taken from my account the same day. Roll forward to the delivery date and I am told my package has been delivered on the Friday - nothing arrived.
I reach out to support and am met with an AI bot as it is the weekend and it says it'll raise a ticket. I hear nothing the following Monday, so reach out myself the following Tuesday. I'm told the parcel was damaged in transit and sent back to Sodastream.
This in itself would be understandable - mistakes happen. However I was not told about this, and nor was I refunded, until I took the time to chase them, which makes me think they had no intention of returning the £52 spent on the order unless I kicked up a fuss.
For ease, I asked if they can simply send the package again - they have my details, I still need the gas, but they tell me this isn't possible.
While I'm clearly frustrated, I'm told by customer service they understand and can send me through a £10 voucher - given the time spent communicating with customer service this didn't seem worthwhile but I appreciated there was at least some gesture. Except it didn't come. Flash forward 3 weeks and I reach out again asking if/when any voucher will arrive - while reluctant to place another order in case it doesn't arrive again, I had been waiting for the voucher code before I did.
The voucher code arrives, I input it into the website and this is when I find out the voucher reduces the cost of the transaction to below the free delivery threshold (I'm guessing £50). I reach out to customer support to point this out and they tell me I have to choose if I want to proceed with the £10 goodwill gesture, or "take advantage of the free delivery offer".
The whole experience left me was a stark reminder that in my opinion companies such as Sodastream act as if they only care about the value of your money, and not the value of their service. Absolutely would not recommend.
23 de julho de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Ben,
Thank you for taking the time to share such a detailed account of your experience. I'm truly sorry to learn about the issues you encountered with your cylinder exchange order and the frustration caused by the lack of communication, the delay in resolving the matter, and the difficulties you experienced when trying to use the goodwill voucher we provided.
I completely understand why this experience left you feeling disappointed. While parcels being damaged in transit can occasionally happen, we should have kept you informed throughout the process and made the resolution as straightforward as possible. I also appreciate how frustrating it must have been to repeatedly chase for updates and then encounter further issues when attempting to redeem the voucher.
We never want our customers to feel that their concerns have been overlooked, and I'm sorry that this was the impression left by your experience. Your feedback regarding communication, refunds, and voucher redemption has been noted and will be shared with the relevant teams for review.
So that I can take a closer look into what happened and review the interactions on your account, could you please provide any order number related to this experience? Once I have those details, I'll be happy to investigate further.
Thank you again for bringing this to our attention, and I hope we can have the opportunity to restore your confidence in SodaStream.
quick refund of mistaken charge.
I have been using the subscription service for a couple of years and find it works well. Recently I was surprised to get an email telling me I had been charged for non-return of cylinders. I emailed my proof of postage, and the next day received a reply saying they had been able to track the missing cylinders, and were refunding me. So an oversight on their part was very swiftly resolved- I was very glad. that I always take a photo of proof of postage/receipts etc, and had been able to quickly find it!
28 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Saskia,
Thank you for taking the time to share your experience and for being a valued subscriber for the past few years.
We're sorry to hear that you received a charge for cylinders that had already been returned, and we completely understand how concerning that must have been. However, we're pleased to hear that once you contacted our team and provided your proof of postage, the matter was resolved quickly and your refund was processed promptly.
We truly appreciate your patience and your proactive approach in keeping your proof of postage. Thank you for your continued support of SodaStream, and for sharing your feedback with us. 😊
Could not fault sarah who dealt with my…
Could not fault sarah who dealt with my question/problem communication was through email but she responded quickly evertime first class
19 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Denize,
Thank you for your wonderful feedback. We're delighted to hear that Sarah was able to assist you and that her prompt and helpful communication made a positive difference to your experience.
Providing responsive and supportive customer service is something we take great pride in, so it's fantastic to know Sarah was able to resolve your query so efficiently. We'll be sure to share your kind words with her.
Thank you for choosing SodaStream and for taking the time to leave a review! 😊
Sodastream - let down by a national carrier
My experience with soda stream has been very good, and Kathy especially, was excellent in refunding my money immediately, due to my order not being delivered by Evri, who have now stopped delivering in my area. Such a shame, as I have always had such good service from Sodastream.
26 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Sharon,
Thank you for your kind feedback. We're delighted to hear that Kathy was able to assist you promptly and process your refund following the delivery issue.
We are, however, sorry to hear that you were advised that Evri has stopped delivering in your area. To allow us to look into this and confirm the details, could you please reply to this message with one of your order numbers?
Thank you for bringing this to our attention, and we look forward to hearing from you. 😊
Been using sodastream for a year still…
Been using sodastream for a year still it is impossible to easily change a subscription date or return cylinders and when you do return them they charge you for them and say they were never returned. They need to make it simple - click on your order and take you to the returns info.
31 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Fran,
Thank you for your feedback and for being a SodaStream customer for the past year. We're sorry to hear about the difficulties you've experienced with managing your subscription and returning cylinders, and we understand how frustrating this must have been.
We'd like to look into this further for you. Please reply to this message with one of your order numbers, and we'll be happy to investigate the matter.
We also appreciate your feedback regarding making return information easier to access and will share this with the relevant team.
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