I have 2 gas cylinder and the return date was coming fast. They were still making bubbles. I contacted the costumer support to request more time. Amelia replied to my issue in a swift message,... Ver mais
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Veja o que dizem as avaliações
My SodaStream bundle, arrived very quickly & well packed. It works well, we are enjoying sparking water without using plastic bottles. I have received a reminder to return the empty gas bottles in the... Ver mais
First things first is to give a shout out to Mekyle for his assistance in resolving my problem. The issue was handled with great attention to detail and resolved in a very proficient and friendly m... Ver mais
Don’t bother with subscription service or exchange. Both occasions used I got charged the £10 a bottle fee because they couldn’t trace my returns even though sent them back with in time frame and foll... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Did you know that using a SodaStream allows you to make a meaningful difference for the environment? Not only can you enjoy refreshing drinks and sparkling water anytime, but you're also actively replacing countless single-use plastic bottles that would otherwise end up in landfills, contributing to a cleaner, greener planet.
Replace
Escrito pela empresa
- To achieve this vision, we champion a simple yet powerful concept: Replace.
- At SodaStream, sustainability is part of our mission; our vision is to empower consumers to make positive choices every day and make a difference, to help keep our planet healthy and clean for all.
- Circular Ecosystem
- By joining our circular ecosystem, you can enjoy personalised sparkling drinks at home while replacing over a thousand* single-use plastic bottles.
- *Estimate based on the average usage of a SodaStream ecosystem over the lifespan of a 5 year period.
2 Year Warranty on all Sparkling Water Makers
And free shipping on all Sparkling Water Makers
At SodaStream, we pride ourselves on providing exceptional customer service that sets us apart. Our dedicated team is committed to ensuring that every customer has a positive experience from start to finish. We listen to your needs, respond promptly to inquiries, and go above and beyond to resolve any issues. Your satisfaction is our top priority, and we strive to create lasting relationships built on trust and support. Join our community of happy customers and experience the difference that outstanding service can make!
Informações de contato
Office 2 The Limes, Ampthill, MK45 2GJ, Reino Unido
- 0800 085 8373
- customer.care-uk@sodastream.com
- www.sodastream.co.uk
Make a Meaningful Difference!
4,3
Excelente
6 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Agent dealing with my account was very…
Agent dealing with my account was very helpful and communicative. Their system however doesn’t allow a customer to do something as basic as update their email address.
30 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Thank you for taking the time to share your feedback. We're delighted to hear that the agent assisting you was helpful and communicative throughout the process.
We also appreciate your comments regarding the ability to update email addresses. Customer feedback like this is invaluable, and we understand how important it is for account management features to be as straightforward and convenient as possible. We will ensure your feedback is shared with the relevant team for consideration.
Thank you for choosing SodaStream and for helping us improve our service. 😊
DO NOT TRUST SODASTREAM
DO NOT TRUST SODASTREAM. Every time I exchange cylinders, and I mean EVERY TIME, they send threatening emails chasing for cylinders that have not only been returned, but also acknowledged as being returned. The time taken with emails and phone calls to sort out their crap admin is too much hassle. Will never use them again.
30 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Don,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand how frustrating it must have been to repeatedly receive communications regarding cylinders that had already been returned and acknowledged.
We appreciate that having to spend time on emails and phone calls to resolve the same issue more than once is not acceptable, and we sincerely apologise for the inconvenience this has caused.
We would like the opportunity to investigate this further. Please reply to this message with any of your order numbers, and we'll be happy to look into the matter and better understand what has happened.
Thank you for bringing this to our attention, and we hope to have the chance to address your concerns.
Kind regards,
SodaStream Customer Care Team
Excellent customer service.
I contacted SodaStream UK to cancel my subscription.
I was got through to Elizabeth, whom very efficiently dealt with my concerns with my subscription. Elizabeth, listened and offered options that relevant to situations. Elizabeth did not need to pass me to another person to deal with me, she did all that was necessary. I am happy to award Elizabeth ten out of ten star.Thank you. Reference: 9951895
20 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Yousef,
Thank you for taking the time to share your experience and for your kind words about Elizabeth.
It's wonderful to hear that Elizabeth was able to efficiently address your concerns, listen to your needs, and provide relevant options regarding your subscription. Providing knowledgeable, personalised support from start to finish is something we take great pride in, so it's great to know she was able to resolve everything for you without the need for further transfers.
We'll be sure to pass along your fantastic feedback to Elizabeth. Thank you for your 10 out of 10 rating and for choosing SodaStream! 😊
I had a very positive experience with…
I had a very positive experience with the customer service. Lucrecia was incredibly patient, kind, and helpful throughout the whole process. She took the time to answer all of my questions and made sure I understood everything clearly. I really appreciate her professionalism and excellent customer service. Thank you, Lucrecia, for your help!
11 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Adeline,
Thank you for taking the time to share your experience. It's great to hear that Lucrecia provided such patient, kind, and helpful support throughout your enquiry.
Taking the time to ensure our customers feel informed and supported is very important to us, so it's wonderful to know that Lucrecia was able to answer all your questions and make everything clear. We'll be sure to pass your kind words on to her.
Thank you for choosing SodaStream and for your lovely feedback! 😊
Customer service to re- Oder items
Needed to re- Oder items. Telephone customer support from Kathy was excellent. Very patient, kind, supportive and helpful. She was able to resolve my query by helping me successfully negotiate my account online. It was a pleasure to have her helping me. Thanks Kathy.
27 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Thank you for your wonderful feedback.
We're happy to hear that Kathy was able to assist with your order and help you navigate your online account. Providing patient, supportive, and personalised service is something we take great pride in, so it's fantastic to know she made the experience such a positive one for you.
We'll be sure to share your kind words with Kathy. Thank you for choosing SodaStream and for taking the time to share your experience! 😊
Sodastream falsely advertises that cans are returnable
Sodastream falsely advertises that their cylinders are returnable. First they are only returnable when you buy new cans. Second, the service experience for returning them is atrocious. I recently followed all instructions exactly to return cans through the mail, and they conveniently lost all records of the delivery. Luckily I had it documented but have wasted hours forced to prove it. Their MO for returns appears to be a scam. Beware!!!
25 de junho de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Jacob,
Thank you for taking the time to share your experience. We are truly sorry to hear about the frustration and inconvenience you faced with your cylinder return. We understand how disappointing it must have been to follow the return process correctly, only to then have to spend additional time providing proof of delivery and chasing a resolution.
This is certainly not the experience we aim to provide, and we sincerely apologise for the impact this has had on you.
I have sent you a private message regarding this matter so that we can look into it further and work towards a resolution. We appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in our service.
Kind regards,
SodaStream Customer Care Team
Very helpful customer service
Very helpful customer service. Highly recommend.
24 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi David,
Thank you for your kind review. We're delighted to hear that you found our customer service team helpful and that your experience was a positive one. Your recommendation means a great deal to us, and we truly appreciate your support.
Thank you for choosing SodaStream! 😊
Personal
Personal, intelligent and nothing was a problem. Help and advice at its best!
Without robots!!!
28 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Mr Anderson,
Thank you for your fantastic feedback. We're happy to hear that you found our service helpful, knowledgeable, and easy to work with. Providing personal support and expert advice is something we take great pride in, so we're especially pleased this made such a positive difference to your experience.
Thank you for choosing SodaStream and for your kind words! 😊
Great company I've ordered a few times…
Great company I've ordered a few times now sodastream machine and drinks are amazing also if any problems email them and they get back to you the very next day and sort your situation out has best has they can will definitely be ordering again
26 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Emma,
Thank you for your wonderful feedback. We're delighted to hear that you're enjoying your SodaStream machine and drinks, and that our customer care team has been able to support you whenever needed.
Providing timely, helpful service is very important to us, so it's fantastic to know your queries have been resolved quickly and professionally. We truly appreciate your continued support and look forward to serving you again soon. 😊
Soda Stream customer service
I called the customer service number and was quickly talking to Kathy. She was patient, understanding and helpful in resolving my missing cylinder return issue.
The system relies on “In-Post” to return empty cylinders; in my case they were not logged to my account and appear to have gone missing.
Kathy referred the issue up for resolution and explained the process. Whilst I am still waiting for the matter on my account to be finalised; Kathy was helpful and left me feeling that it would be resolved.
28 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Leslie,
Thank you for taking the time to share your experience. We're sorry to hear about the difficulties with your cylinder return and understand how concerning it can be when returned cylinders aren't reflected on your account.
We're delighted to hear that Kathy was able to provide patient, helpful support, explain the process clearly, and leave you feeling confident that the matter would be resolved. We'll be sure to pass your kind comments on to her. Thank you for your patience, and we appreciate your continued support of SodaStream. 😊
Very helpful team in doing repeat order…
Very helpful team in doing repeat order and advising on how to return. Nothing was too much trouble and even sent me the info I need for future changes. Many thanks.
26 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi there,
Thank you for your kind feedback. We're delighted to hear that our team was able to assist with your repeat order, guide you through the return process, and provide information to help with any future changes.
Making things as simple and hassle-free as possible for our customers is always our goal, so it's wonderful to know we could help.
We truly appreciate your support and thank you for choosing SodaStream! 😊
Great product and customer service
I've used Soda Stream for over a year now. I really enjoy being able to make my of sparkling water. My machine is still going strong.
Customer service is great, whenever I have had a query about my subscription to CO2 the team have responded swiftly and politely. Quickly getting my issues resolved
28 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Daniel,
Thank you for your fantastic feedback and for being part of the SodaStream family for over a year. We're delighted to hear that you're still enjoying your sparkling water and that your machine is going strong.
It's also wonderful to know that our customer care team has been able to assist you promptly whenever you've had questions about your CO₂ subscription. We truly appreciate your kind words and look forward to continuing to support you for many more sparkling moments to come! 😊
SodaStream have clearly tightened up on…
SodaStream have clearly tightened up on their empties returns policy. I was unable to order 4 new cylinders until they had confirmed my returns.
Despite me sending them evidence it still took an age for them to accept confirmation.
But we got there in the end.
27 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Geoff,
Thank you for taking the time to share your feedback. We're sorry to hear that the confirmation of your cylinder returns took longer than expected, even after you provided supporting evidence. We understand how frustrating that must have been.
That said, we're pleased we were able to resolve the matter and get everything sorted in the end. We appreciate your patience throughout the process and thank you for your continued support of SodaStream.
Co2 cylinder…exchange program
I called to discuss the co2 cylinder program and Kathy, my sparkling water specialist, clearly explained the service and how to use and adapt the program to suit my needs. She then opened an account for me and made sure my first order was processed.
I don’t think she could have done more to make it a pleasant experience.
27 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Graham,
Thank you for your wonderful feedback.
We're delighted to hear that Kathy took the time to explain our CO₂ cylinder programme, help tailor it to your needs, and ensure your account and first order were set up smoothly. Your kind words mean a great deal to us, and we'll be sure to share them with Kathy.
Thank you for choosing SodaStream! 😊
First Class
Had to contact SodaStream to arrange repayment for cylinders returned late. Kathy was excellent she took time to examine my account and check my order history and made sure I knew exactly what cylinders were allocated to me. She also refunded my outstanding deposits. First class service great customer support.
27 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Dear Charles,
Thank you for taking the time to share your experience with us.
We're delighted to hear that Kathy was able to assist you with your returned cylinders and outstanding deposits. Taking the time to thoroughly review your account, check your order history, and clearly explain the cylinders allocated to you is exactly the level of care and attention we strive to provide.
It's wonderful to know that Kathy was able to resolve the matter for you and arrange the refund of your deposits. Your kind words about her service and support are greatly appreciated, and we'll be sure to pass your feedback on to her.
Thank you for choosing SodaStream. We truly value your support and look forward to assisting you again in the future.
Kind regards,
SodaStream Customer Care Team
Above and beyond
Asked a simple question and their response went above and beyond definitely more than I expected.
25 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Dear Customer,
Thank you for taking the time to share your feedback.
We're thrilled to hear that the support you received exceeded your expectations. Our team is always happy to help, and it's wonderful to know that a simple question was met with the level of assistance and care you deserved.
Your kind words mean a great deal to us, and we truly appreciate you choosing SodaStream. We look forward to helping you again in the future.
Kind regards,
SodaStream Customer Care Team
Great Customer Service
Had a problem on line reordering my new cylinders. But spoke with Kathy in customer services and she was extremely helpful and sorted it in less than 10 mins.
26 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Dear Fiona,
Thank you for taking the time to leave us a review.
We're delighted to hear that Kathy was able to assist you with your cylinder reorder and quickly resolve the issue you experienced online. Providing helpful and efficient service is something we strive for, so it's wonderful to know that Kathy was able to sort everything out in less than 10 minutes.
We truly appreciate your kind feedback and will make sure your comments are shared with Kathy. Thank you for choosing SodaStream, and we look forward to serving you again in the future.
Kind regards,
SodaStream Customer Care Team
Good customer service when Yodel let me down down
I use teh soda stream return system for cylinders. Having had some issues this time with my local Yodel point no longer accepting parcels ( despite still saying they did on the Yodel Website ). Elizabeth at Soda stream was very helpful and understood the difficulties of living in a small town re drop off points and quickly found me an alternative. The new label for in post arrived within 5 mins as promised. Great service and a pleasure to deal with. Thanks
17 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Dear Janice,
Thank you for taking the time to share your experience with us.
We are sorry to hear that you encountered difficulties with your local Yodel drop-off point, but we're delighted that Elizabeth was able to assist and provide a suitable alternative quickly. We understand that customers in smaller towns can sometimes face additional challenges when accessing return services, so it's great to hear that Elizabeth was able to find a convenient solution for you.
We're also pleased that your new InPost return label arrived promptly as promised and that the process was resolved smoothly.
Thank you for your kind words. We will be sure to pass your feedback on to Elizabeth, who will be delighted to know her assistance made a positive difference.
Kind regards,
SodaStream Customer Care Team
An issue occurred which was actually…
An issue occurred which was actually outside of Sodastreams and my own control.
SodaStream dealt with the issue promptly, amicably and professionally.
Thank you
19 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Dear Nick,
Thank you for taking the time to share your feedback.
While the issue was unfortunately beyond both your control and ours, we are pleased to hear that our team was able to assist you promptly, professionally, and amicably.
Customer satisfaction is incredibly important to us, and we appreciate your understanding throughout the process. Thank you for choosing SodaStream, and we look forward to serving you again in the future.
Kind regards,
SodaStream Customer Care Team
Customer services done well!
I seldom write reviews however I must admit I’m impressed with the customer service received during recent dealings with Tracey from SodaStream.
From first contact to final resolution she has been kind, respectful and most of all helpful. You could say she was just doing her job, but my experiences of the world is that all to often people have bad attitudes when dealing with customer issues.
Let’s be honest, not every transaction runs smoothly! When it doesn’t it’s important the company deals with it correctly. In this instance, Tracey got it right! Thank you.
26 de agosto de 2026
Avaliação não solicitada
Resposta da SodaStream UK
Hi Mal,
Thank you for your wonderful review. We're thrilled to hear that Tracey was able to make a positive difference during your recent experience with us.
You're absolutely right that things do not always go smoothly, but when challenges arise, providing helpful and respectful support is what matters most. We're pleased that Tracey delivered the level of service we aim to provide every customer.
We truly appreciate your feedback and your recognition of Tracey's efforts. We'll be sure to pass your comments along to her.
Best wishes,
SodaStream Customer Care
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