Solar Garden Lights Avaliações 

29
•
O TrustScore é 3 de um total de 5

2,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We always come back for our solar garden lights because they are the only ones we’ve found that truly survive a British winter. After trying several cheaper alternatives over the years, these are by f... Ver mais

Avaliado com 1 de um total de 5 estrelas

Please don't make the same mistake I made and buy from this company. They sell faulty lighting and will not except this even with evidence. Avoid, avoid avoid. The fault is the lights flicker and... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I bought some festoon outdoor garden lights last year, many are filled with water and no longer work. I cannot find any compatible bulbs anywhere else and I have just received a response from the comp... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I’ve purchased solar lights from this company on multiple occasions and they’ve been consistently good. The quality is exactly what I was hoping for, and the lights give off a warm, inviting glow in t... Ver mais

Detalhes da empresa

Escrito pela empresa

We’re a family-run UK business passionate about bringing warmth and charm to every garden. At Solar Garden Lights, we curate a hand-picked range of high-quality outdoor and indoor lights, specialising in solar-powered designs that combine beauty, durability and sustainability. From elegant festoon lights to enchanting water features, every item is carefully tested, thoughtfully packaged, and shipped free across the UK.


Informações de contato

2,9

Bom

O TrustScore é 3 de um total de 5

29 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 61% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,9

Todas as avaliações

(29)

24 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Fantastic products and outstanding…

Fantastic products and outstanding customer service. I ordered a set of solar festoon lights and I received them the very next day! The quality of the lights is amazing. They light up my entire patio with warm lights. Thank you.

8 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Please don't make the same mistake I…

Please don't make the same mistake I made and buy from this company. They sell faulty lighting and will not except this even with evidence. Avoid, avoid avoid.
The fault is the lights flicker and have barely any lights on after the first 10 light bulbs.
The fact they turn on over an hour after our other solar lights is an added fault but one we can get around. The biggest issue is that the lights are very dull and barely on.

15 de julho de 2026
Avaliação não solicitada
logotipo da Solar Garden Lights

Resposta da Solar Garden Lights

Dear Lucy,

Solar lights are designed to automatically turn off during the day to charge and only turn on at night. This is standard solar functionality rather than a product fault.

If you want the lights to turn on during the day, you can simply cover the solar panel or place it face down to override the sensor. Please also make sure the lights are not set to a timer.

Regards,
Solar Garden Lights Customer Support Team

Avaliado com 1 de um total de 5 estrelas

Poor quality & Customer Service

The products are poor quality, I suspect they have been bought from Temu or Shein and the prices have been doubled to make ultimate profit. Do NOT shop here. Don’t support ‘businesses’ like these. The company than unfairly reports the review even though many people have had the same complaints.

1 de junho de 2026
Avaliação não solicitada
logotipo da Solar Garden Lights

Resposta da Solar Garden Lights

Hi,

Thank you for your review.

We have been unable to verify your purchase, as you have not provided your name, order number, or any other information that would allow us to identify an order despite our requests via Trustpilot.

Without these details, we are unable to investigate your concerns or confirm that you have purchased from us.

We would also like to clarify that the statement that our products are sourced from Temu or Shein is false. Our products are designed in the UK and manufactured by our established manufacturing partners.

If you are a genuine customer, please contact us at support@solargardenlights.co.uk with your name and order number. We will investigate your concerns promptly and, if you are dissatisfied with your purchase, we will happily arrange a return and refund in accordance with our returns policy.

We remain committed to providing excellent customer service and resolving any genuine customer concerns.

Regards,
Solar Garden Lights Customer Support Team

Avaliado com 1 de um total de 5 estrelas

Don’t trust this company with your…

Don’t trust this company with your money.
Go to home bargains or B@M. Purchased lights £60 lasted a few weeks. No contact after my initial complaint!!
If I can give negative star review I would.

1 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Faulty within a year and no customer support

I purchased solar garden lights from this company in August 2025. The product was advertised as suitable for outdoor use and weatherproof.

Within less than a year, several of the bulbs have stopped working despite only being used seasonally outdoors. This is very disappointing given the product description and expectations for outdoor durability.

I have contacted customer support 3 times using the email provided and received no response. I also tried following up after finding a different company contact card included in the packaging, which appeared to belong to a separate business and gave conflicting information about the order. This was confusing and raised concerns about how the product is being distributed and supported.

Overall, I’m left with faulty lights and no meaningful customer service or resolution.

I would recommend others be cautious and consider the lack of after-sales support before purchasing.

2 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

DO NOT PURCHASE FROM THIS COMPANY

DO NOT PURCHASE FROM THIS COMPANY! Advertised as waterproof but within an 8 month period over half of the bulbs have suffered water ingress and no longer work. Contacted Customer Services but they have refused to replace or refund. Extremely disappointed having paid premium price for this product.

21 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We ordered a set of these solar garden…

We ordered a set of these solar garden lights last year and were so impressed that we’ve just placed another order for more. The first set has been outside through all seasons and still works beautifully every evening, which honestly surprised us after bad experiences with other solar lights in the past.

The quality is excellent, they look elegant in the garden, and they create such a warm atmosphere at night. The newer set arrived quickly and looks just as good as the first.

Very happy customers and we’ll definitely continue adding more to our garden over time.

15 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We always come back for our solar…

We always come back for our solar garden lights because they are the only ones we’ve found that truly survive a British winter. After trying several cheaper alternatives over the years, these are by far the most reliable and best quality. They continue working through heavy rain, cold temperatures, and dark winter days without any issues.

15 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Water filled light bulbs!

Another 1 Star rating! First of all the lights are NOT weather proof, neither are they “DESIGNED FOR UK WEATHER”. Purchased by my children as a birthday gift in June 2025 they looked great for a few months. I noticed over winter one or two light bulbs had water inside of them. Then gradually a few more until there were 10. I contacted Solar Garden Lights to see if I could get some replacement bulbs. I was shocked to receive the reply that “At this stage, the issue would be attributed to external factors or wear and tear, rather than a fault from the production line”. Wear and Tear!! When I questioned the reason for refusing any help I was told “We have already provided our position on this matter”. As abrupt as that!
It would seem that “The product description refers to the hybrid functionality of the string lights, specifically the inclusion of USB charging alongside solar power. This feature was intentionally designed to allow the lights to continue operating during UK autumn and winter conditions, when sunlight is often limited for extended periods. In that respect, the product performs exactly as described” and “In addition, if a customer contacts us regarding a fault within the first six months of use, we automatically treat this as an inherent fault and provide a replacement without issue”
So there you have it 6 MONTHS. After that you’re on your own!
To be fair they eventually said “as a gesture of goodwill, we would be happy to offer you a partial refund of £5. This offer is made without any admission that the product is faulty” Water inside the light bulbs isn’t a fault it would seem. In my opinion they are not fit for purpose and I have now replaced them with a set that are waterproof to IP65 standard.

23 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I bought two sets of festoon solar…

I bought two sets of festoon solar lights around 10 months ago and have been really pleased with them. They’ve held up well in all kinds of weather and still work perfectly. Customer service was excellent, and delivery was impressively fast.

2 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I’ve purchased solar lights from this…

I’ve purchased solar lights from this company on multiple occasions and they’ve been consistently good. The quality is exactly what I was hoping for, and the lights give off a warm, inviting glow in the evenings. Delivery has always been on time and everything arrives well packaged. What I like most is the reliability, you know what you’re getting, and it matches the description. I wouldn’t hesitate to recommend them.

1 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I purchased two sets of festoon lights…

I purchased two sets of festoon lights to decorate our house in December last year. The lights were defective as they were hardly ever lit and filled with water. Customer Service were appalling and even though I’d only had the lights for a couple of weeks refused to do anything about it. I now see several others have had similar issues. An expensive and frustrating experience. My order number is 13996 if you’ll let me have my money back for the defective lights. I was told I couldn’t send them back as I’d dared to use them! What a joke.

18 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I bought some festoon outdoor garden…

I bought some festoon outdoor garden lights last year, many are filled with water and no longer work. I cannot find any compatible bulbs anywhere else and I have just received a response from the company itself saying they don’t stock them and they haven’t been forthcoming about who does. Complete waste of money so go elsewhere

25 de março de 2026
Avaliação não solicitada
logotipo da Solar Garden Lights

Resposta da Solar Garden Lights

Hi Katharine,

We are very sorry to hear that you’re unhappy with your experience.

We actually include spare bulbs in every box specifically so our customers have immediate replacements if any should fail. Because we provide these extras upfront, we don’t currently sell the bulbs as individual items.

Regards,
Solar Garden Lights Customer Support Team

Avaliado com 1 de um total de 5 estrelas

TheseThese are marketed as waterproof outdoor bulbs, yet within two months around 50% had failed. Several bulbs filled with rainwater and stopped working. are marketed as waterproof…

These are marketed as waterproof outdoor bulbs, yet within two months around 50% had failed. Several bulbs filled with rainwater and stopped working.

The seller dismissed it as “condensation,” which is hard to believe given the visible water levels inside the bulbs. Properly sealed outdoor lights should not fill with water and fail so quickly.

Very poor quality and disappointing after-sales support.

13 de fevereiro de 2026
Avaliação não solicitada
logotipo da Solar Garden Lights

Resposta da Solar Garden Lights

Dear Emil,

We are very sorry to hear you are experiencing issues with your order. Our customers are at the heart of our business, and we always strive to resolve any concerns as quickly as possible.

Could you please double-check that your purchase was made through us? Occasionally, our name is confused with other companies. If you do have an order with us, please contact our team at support@solargardenlights.co.uk with your order number.

My colleagues are standing by and would be happy to help you get this resolved immediately.

Best regards,
The Solar Garden Lights Team

Avaliado com 1 de um total de 5 estrelas

Extremely poor customer service

Sadly have sent numerous emails with regard to a remote control not working and received one response asking for photo. Sent this beginning of January and and further emails with no response...extremely disappointing.

As per their request sent details again and surprise surprise over 2 months on no response or resolution at all!! Avoid this company.

3 de fevereiro de 2026
Avaliação não solicitada
logotipo da Solar Garden Lights

Resposta da Solar Garden Lights

Dear Richard,

We are sorry to hear you are disappointed with your experience with us. Our customers are our priority, and we would love to help you resolve this.

Please confirm your purchase was made with us (and not a similarly named company) by emailing your order number to support@solargardenlights.co.uk. Our team will get this sorted as quickly as possible.

Best regards,
The Solar Garden Lights Team

Avaliado com 1 de um total de 5 estrelas

Unreliable, untruthful and unfriendly.

Ordered some fairy lights on 15th November promising shipping in 3-5 days and emailed on 26th to chase them up. On 27th Andrea in customer services assured me they had been “handed over to Royal Mail” (clearly untrue) with a tracking number that unfortunately related to a former order previously delivered. I wrote again, pointing this out to be told that an error had occurred and they could be dispatched next day, best they could do. In fact they cancelled the order with a huffy email. Their boast of fast free shipping UK is clearly untrue in my case and I find them both incompetent and unfriendly.

29 de novembro de 2025
Avaliação não solicitada
logotipo da Solar Garden Lights

Resposta da Solar Garden Lights

Dear Christine,

We are really sorry that your experience with us did not meet your expectations. Our customers are our biggest assets, especially existing customers like yourself.

Please contact us at support@solargardenlights.co.uk with your order number and we will get back to you ASAP with a resolution. We will make sure we get it right this time.

Regards,
The Solar Garden Lights Team

Avaliado com 5 de um total de 5 estrelas

I would like to commend Andrea at Solar…

I would like to commend Andrea at Solar Garden Lights for her immense professionalism in handling my enquiry.
I am absolutely delighted with my exquisite Christmas door wreath,to which it is made and presented to the highest of standards,Thank you.
Andrea is a Credit to the Solar Garden lights Brand.

19 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best customer service, great products

We’ve now purchased approximately 10 solar lights from Solar Garden Lights. They might cost a bit more, but the quality is on another level compared to other suppliers. We’ll continue buying without hesitation. A big thank you to Andrea in customer services for always replying promptly and resolving any queries. We wouldn’t choose any other company for solar lights.

6 de novembro de 2025
Avaliação não solicitada

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