We always come back for our solar garden lights because they are the only ones we’ve found that truly survive a British winter. After trying several cheaper alternatives over the years, these are by f... Ver mais
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Veja o que dizem as avaliações
Please don't make the same mistake I made and buy from this company. They sell faulty lighting and will not except this even with evidence. Avoid, avoid avoid. The fault is the lights flicker and... Ver mais
A empresa respondeu
I bought some festoon outdoor garden lights last year, many are filled with water and no longer work. I cannot find any compatible bulbs anywhere else and I have just received a response from the comp... Ver mais
A empresa respondeu
I’ve purchased solar lights from this company on multiple occasions and they’ve been consistently good. The quality is exactly what I was hoping for, and the lights give off a warm, inviting glow in t... Ver mais
Detalhes da empresa
Escrito pela empresa
We’re a family-run UK business passionate about bringing warmth and charm to every garden. At Solar Garden Lights, we curate a hand-picked range of high-quality outdoor and indoor lights, specialising in solar-powered designs that combine beauty, durability and sustainability. From elegant festoon lights to enchanting water features, every item is carefully tested, thoughtfully packaged, and shipped free across the UK.
Informações de contato
2,9
Bom
29 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 61% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Their lights are not fit for purpose
Their lights are not fit for purpose. When you reach out to their customer service team, they reply back in a condescending tone talking to you like you are someone with no competence. I've sent numerous responses sending videos of the issue which is their side. They charge ridiculous amounts of money for solar lights so you would expect them to work but dont be fooled by the phrase "if its expensive it will last" as these lights lasted no longer than a day before their control box started not working. Poor attitude as a business which is in grained through every department. Save your money. Ive been exchanging messages with their customer "service" team for over a month with no resolution but that ive had the lights for 4 weeks so its now my problem.
16 de outubro de 2025
Avaliação não solicitada
Resposta da Solar Garden Lights
Dear Daniel, we’ve checked our system and cannot find any orders under your name. If you purchased from us, please contact us at support@solargardenlights.co.uk with your order number or proof of purchase, so we can look into this for you immediately.
Highly Recommend
I have purchased from Solar Garden Lights a few times and have always found the service to be excellent. I highly recommend them. The product quality is also very good.
8 de outubro de 2025
Avaliação não solicitada
Bought a number of products from them
Bought a number of products from them — the best solar garden lights company in the UK. Beautiful, excellent-quality range of products with fast delivery. Great customer service too.
1 de outubro de 2025
Avaliação não solicitada
Very good bright lights!
Bought 2 products and very pleased with the lights and the quality of the material used. Very prompt with delivery.
24 de setembro de 2025
Avaliação não solicitada
Resposta da Solar Garden Lights
Hi Hazel,
Thank you for your lovely feedback! We’re so glad you’re happy with your new lights — both their brightness and quality. We take pride in offering beautifully designed, durable products and fast delivery to brighten up every garden. It’s an honour to add a little bit of beauty to your world.
Best regards,
Customer Service Team
Solar Garden Lights
Don't buy from this site
Product did not work out the box.
No way to return other than contacting customer support.
Customer support assumed I wasn't using it correctly and sent instructions on how to do so.
This didn't help as the product was broken.
Customer support has ignored me since.
16 de julho de 2025
Avaliação não solicitada
Resposta da Solar Garden Lights
Dear Aedan,
Thank you for your feedback, and we’re very sorry to hear you were disappointed.
When you first contacted us regarding an issue with your product, our team provided usage instructions to help identify whether it was a setup issue — which is a standard practice. Once it became clear that the product was indeed faulty, we issued a full refund without delay.
We always aim to resolve any concerns as quickly and fairly as possible, and we’re sorry this experience did not meet your expectations.
Kind regards,
Customer Service Team
Solar Garden Lights
Avoid this company
Awful,avoid this company,set up the new lights and 3 bulbs didn’t work so had to use the spares,3 mores lights have since stopped working.they only allow 15 days for returns,customer service is dire when they do eventually reply after some chasing,was offered more replacement bulbs but they haven’t sent them.
31 de julho de 2025
Avaliação não solicitada
Resposta da Solar Garden Lights
Thank you for your feedback, and we’re sorry to hear you were disappointed.
When you first contacted us, we offered you a full refund and provided return instructions. Unfortunately, the product wasn’t returned to us, and around two months later you reached out again to request a return, explaining that you had been travelling. While we completely understand this, your request was made well outside the return window.
Even so, as a gesture of goodwill, we sent you five additional spare bulbs, which were delivered to you.
We always aim to resolve issues quickly and fairly, and we’re sorry this experience hasn’t met your expectations.
Kind regards,
Customer Service Team
Solar Garden Lights
Poor quality
Water fountain arrived quickly, worked brilliant for a week then stopped. There is no way to contact the company to report it.
5 de julho de 2025
Avaliação não solicitada
Resposta da Solar Garden Lights
Hi Laura,
We’re very sorry to hear your fountain stopped working after a week. Our contact details are displayed prominently on our homepage, and our customer support team is available 24/7 to assist with any issues.
We haven’t received any message from you so far.
Kind regards,
Customer Service Team
Solar Garden Lights
They are the best solar garden company…
They are the best solar garden company many thanks for your beautiful lights and ongoing support ! 🙂
19 de maio de 2025
Avaliação não solicitada
Resposta da Solar Garden Lights
Hi Wendy,
Thank you so much for your lovely review! We’re thrilled to hear you’re happy with your lights and our service. At Solar Garden Lights, we strive to provide high-quality, stylish lights that add a little sparkle to your world.
Best regards,
Customer Service Team
Solar Garden Lights
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