Sooxos Avaliações 

47
•
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I bought a coffee table and I’m very happy with it. Delivery was good, everything was well packaged, and the whole experience was smooth.

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

December 2025 I bought a expensive piece of furniture, Initially I noticed some wood filling around the cabinets and thought really nothing of it . Months later unfortunately this costly piece... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I couldn’t be happier with the Gallery Direct Rothbury coffee table. It’s beautifully designed with a modern yet timeless look that fits perfectly in my living room. The quality is outstanding—solid... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

So happy with my new marble table from Sooxos! Everything from purchase to being kept updated on status and delivery, to arrival was fantastic (and quick). The quality of the table is high end and its... Ver mais

A empresa respondeu

Detalhes da empresa


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

47 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

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4,3

Todas as avaliações

(47)

11 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I bought a coffee table and I’m very…

I bought a coffee table and I’m very happy with it. Delivery was good, everything was well packaged, and the whole experience was smooth.

1 de outubro de 2026
logotipo da Sooxos

Resposta da Sooxos

We're delighted to know you're satisfied with our product. Thank you for your valuable feedback.

Avaliado com 5 de um total de 5 estrelas

Living room furniture

Good prices and delivery

26 de agosto de 2026
logotipo da Sooxos

Resposta da Sooxos

We're delighted to know you're satisfied with our product. Thank you for your valuable feedback.

Avaliado com 2 de um total de 5 estrelas

Poor communication from order to delivery

I ordered a tall bookcase from Sooxos on 19 May. The product itself is good quality and I'm pleased with it now that it has finally arrived.

Unfortunately, the ordering experience was disappointing. The estimated delivery date kept slipping, and communication was poor throughout. I repeatedly had to chase for updates, and while I did receive replies, they were often vague.

The most frustrating part was receiving an email stating that their tracking showed the order had been delivered when it clearly hadn't. At that point I was genuinely concerned. Only after I questioned this did the bookcase arrive about a week later, which left me wondering whether the order had actually been processed correctly in the first place.

In the end, the furniture was exactly as described and I'm happy with the product. However, the long wait, poor communication and incorrect delivery notification made what should have been a straightforward purchase far more stressful than it needed to be.

25 de junho de 2026
Avaliação não solicitada
logotipo da Sooxos

Resposta da Sooxos

Hi Kevin,


Thanks for taking the time to leave a review.

We’re really pleased to hear that you’re happy with the bookcase, but we’re sorry that the delivery and communication process caused unnecessary stress.

We fully accept that the delivery took longer than expected and that the incorrect delivery notification should not have happened. This was due to an internal communication issue, which we have now identified and taken steps to correct.

Please accept our sincere apologies for the inconvenience caused, and thank you for your patience. We’re glad the item arrived safely and that you’re pleased with the quality.

Avaliado com 5 de um total de 5 estrelas

I’m really pleased with the bedside…

I’m really pleased with the bedside table. It arrived safely, was packaged with care, and looks even better in person. A lovely piece and I’m very happy with my purchase.

18 de junho de 2026
Avaliação não solicitada
logotipo da Sooxos

Resposta da Sooxos

We're delighted to know you're satisfied with our product. Thank you for your valuable feedback.

Avaliado com 1 de um total de 5 estrelas

December 2025

December 2025
I bought a expensive piece of furniture,
Initially I noticed some wood filling around the cabinets and thought really nothing of it . Months later unfortunately this costly piece of furniture with riddled with woodworm.
I contacted the company , after multiple emails they firstly decide to offer a refund then because I have stained the side board , they decided not to offer a full refund (my choice to darken the colour
The supplier did offer a full exchange but by know I've lost faith in the product.
Sad to say this but avoid this company they will find any reason not to refund , Or buy there products but have the joy of further woodworm guests within your home!!!!!

1 de janeiro de 2026
Avaliação não solicitada
logotipo da Sooxos

Resposta da Sooxos

Hi Glen,

We’re sorry to hear about your experience, but we would like to clarify a few important points.

When the issue was reported to us four months after delivery, we reviewed the matter with our supplier, and a full replacement was offered as a resolution. This was declined at the time, and a request was made for £100 monetary compensation instead, alongside comments that the outcome would be reflected in a review of our company.

We also asked for additional supporting photos so the issue could be assessed properly, but only one image of the affected area was provided.

As a free full replacement had already been offered and declined, and as the request for monetary compensation was connected with comments about leaving a negative review, we did not consider it appropriate to make a payment under those circumstances.

We take product concerns seriously and always aim to resolve them fairly based on the information available. In this case, a full exchange was offered when the issue was first assessed, and we believe this was a fair and reasonable resolution.

Avaliado com 5 de um total de 5 estrelas

A great selection of quality

A great selection of quality
products at a good price, backed by excellent customer support.
Ordering was straightforward, and our sofa arrived exactly as expected. I'd happily shop with Sooxos again.

23 de abril de 2026
Avaliação não solicitada
logotipo da Sooxos

Resposta da Sooxos

We're delighted to know you're satisfied with our product. Thank you for your valuable feedback.

Avaliado com 5 de um total de 5 estrelas

We bought bed

We bought bed, great communication, product exactly as described, delivered in good packing and on time.

3 de abril de 2026
Avaliação não solicitada
logotipo da Sooxos

Resposta da Sooxos

We're delighted to know you're satisfied with our product. Thank you for your valuable feedback.

Avaliado com 5 de um total de 5 estrelas

Great wardrobe with good quality and a…

Great wardrobe with good quality and a modern design. Its sturdy easy to assemble and provides plenty of storage space. Very happy with the purchase and would recommend.

4 de março de 2026
Avaliação não solicitada
logotipo da Sooxos

Resposta da Sooxos

We're delighted to know you're satisfied with our product. Thank you for your valuable feedback.

Avaliado com 1 de um total de 5 estrelas

Delayed delivery. Conflicting information

I ordered and paid for the large coastal credenza on 15th December. Initial delivery date offered was 2nd Jan but I was away. We agreed to defer until w/c 12th January. 12th came and went as did 13th/ 14th / 15th then an email on the 16th to say the order was as being processed. When I asked why, when I had bought and paid for the item in December, I was told they hadn't been able to reserve it. I questioned whether they actually had the product available in stock they said yes. They then agreed delivery w/c 19th Jan. Yet again 19th / 20th / 21st / 22nd came and went with another Friday email on the 23rd to say there were no deivery drivers that week (and they tell me on Friday... ). First it was the couriers that were the issue. When I questioned that, it was then the retailer who had failed to log the new delivery date for w/c 12th Jan. Then an offer of £30 in compensation but to my PayPal account, which I don't have. I queried the PayPal payment but they said it was only way to pay compensation. When I pointed out any payments, refunds, full, partial or compensation are meant to be paid to the original card, they found that they could do it. At the point I said I would cancel, they "guaranteed" delivery w/c 26th and agreed to a full refund if the delivery failed again. It finally arrived on 28th Jan. Beautiful piece of furniture but the process has been an absolute nightmare. Twelve days of my valuable time just sat around waiting. No indication of when the couriers would be in touch (i.e. they will be in contact the day before to arrange a date so you don't have to wait in until you get that call. Simple enough). Be all the same for people having to take time off work, no consideration for peoples time. There are other things on their website I may have ordered but unlikely now. No contact from the retailer finally acknowledging delivery. Overall a very poor experience.

Edit: E-mail from retailer today 16.22hrs to check if courier contacted me prior to delivery on 28th. For information, yes, they called the day before to confirm date and time.

28 de janeiro de 2026
Avaliação não solicitada
logotipo da Sooxos

Resposta da Sooxos

Hi, thank you for your feedback and for updating your review. We’re sorry the delivery process was frustrating, even though you’re pleased with the item itself.

To clarify a few points - the original delivery date offered was 2 January, and the delivery was deferred at your request while you were away (agreed for w/c 12 January). We also advised that the courier would contact you shortly before delivery to confirm the date and time, and we appreciate your edit confirming that the courier called the day before delivery on 28 January.

We understand the delays and rescheduling caused inconvenience, which is why we offered £30 compensation, and once you advised that you don’t use PayPal, we confirmed an alternative method. If you’d like us to review anything further, please contact our customer care team directly.

Avaliado com 5 de um total de 5 estrelas

Great quality console table

Great quality console table! It looks exactly like the pictures and fits perfectly in my space. Sturdy, stylish, and easy to assemble. Very happy with my purchase from Sooxos.

10 de dezembro de 2025
Avaliação não solicitada
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Resposta da Sooxos

Thank you for your great review! We appreciate your feedback

Avaliado com 5 de um total de 5 estrelas

So happy with my new marble table from…

So happy with my new marble table from Sooxos! Everything from purchase to being kept updated on status and delivery, to arrival was fantastic (and quick). The quality of the table is high end and its beautiful. Vicky from customer service was very super responsive and even added my discount code after the fact after i forgot to add it at check-out. I will certainly be returning to Sooxos for any furnishing needs.

22 de novembro de 2025
Avaliação não solicitada
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Resposta da Sooxos

We're delighted to know you’re satisfied with our service. Thank you for your valuable feedback; it’s greatly appreciated.

Avaliado com 5 de um total de 5 estrelas

Excellent first class service

Excellent first class service. Great communication and delivery on time as expected.

9 de outubro de 2025
Avaliação não solicitada
logotipo da Sooxos

Resposta da Sooxos

We're delighted to hear that you're pleased with our service. Feel free to reach out if you need anything else or have any questions. We appreciate your feedback!

Avaliado com 5 de um total de 5 estrelas

Good quality wardrobe

Beautiful warderobe purchased. Easy website to navigate, delivery as promised and on time, good instructions for installation and most importantly VERY good quality. Happy with purchase would use it again.

27 de setembro de 2025
Avaliação não solicitada
logotipo da Sooxos

Resposta da Sooxos

We're delighted to hear that you're pleased with our product. Feel free to reach out if you need anything else or have any questions. We appreciate your feedback!

Avaliado com 5 de um total de 5 estrelas

Bought a wardrobe from Sooxos

Bought a wardrobe from Sooxos. Delivery was as promised. All the bits were there and there was no damage. Well packaged item. Very pleased with my purchase. Thanks

6 de setembro de 2025
Avaliação não solicitada
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Resposta da Sooxos

Thank you for your great review! We appreciate your feedback

Avaliado com 5 de um total de 5 estrelas

The quality of the product is excellent…

The quality of the product is excellent and it was delivered within a day of the time promised. We are very happy with the item that is now in place.

18 de setembro de 2025
Avaliação não solicitada
logotipo da Sooxos

Resposta da Sooxos

We're so glad to hear that you're happy with our product. Feel free to reach out if you need anything else or have any questions. We appreciate your feedback!

Avaliado com 5 de um total de 5 estrelas

I’m really happy with wardrobe bought

I’m really happy with wardrobe bought! The design is stylish and modern, and it fits perfectly in my room. There’s plenty of storage space, with well-designed shelves and hanging sections that make organizing clothes so much easier. Definitely great value for money, recommend!

22 de agosto de 2025
Avaliação não solicitada
logotipo da Sooxos

Resposta da Sooxos

We're so glad to hear that you're happy with our product. Feel free to reach out if you need anything else or have any questions. We appreciate your feedback!

Avaliado com 5 de um total de 5 estrelas

idea 3 wardrobe Shetland oak

I purchased the idea 3 wardrobe in Shetland oak and I’m so so pleased with it. The size and colour is perfect. Struggled to find a wardrobe that was tall enough so this hit the mark.
Delivery was really efficient and dead on time with helpful delivery team. The wardrobe is well made and had an excellent experience with the customer service team when I had questions. Such great value for money.

21 de julho de 2025
Avaliação não solicitada
logotipo da Sooxos

Resposta da Sooxos

We're so glad to hear that you're happy with our product. Feel free to reach out if you need anything else or have any questions. We appreciate your feedback!

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