I used the chat contact for a problem I had with delivery. Sofia was great at helping sort out my problem. She was very helpful and knowledgeable and as a result my problem was resolved fully. I did... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Unfortunately I had to send two dresses back but as they came separately I tried to send them back separately only to discover the barcodes were the same. Contacted customer service who really very qu... Ver mais
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Can not recommend Sosander enough, their clothes are lovely, really great quality and value for money, customer services are excellent , I had an issue with faulty dress, emailed customer services,... Ver mais
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Sosandar is great but frustrating stock is always low. I was sent a 20% discount which didn’t work, however when I reached out to customer service they did provide a promotion code which worked. Faye... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
A new destination for women's clothing, fusing shopping with exclusive daily fashion news and style advice. Created by women, for women.
Informações de contato
Water Lane 40, SK9, Wilmslow, Reino Unido
- customerservice@sosandar.com
- www.sosandar.com
4,6
Excelente
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I had an issue with some sandals I had…
I had an issue with some sandals I had ordered Annie quickly resolved this .
7 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Kay
Thank you so much for taking the time to leave your lovely review ⭐
We’re delighted to hear that Annie was able to quickly resolve the issue with your sandals. We’ll be sure to pass on your kind words to her.
Team Sosandar xx
Many thanks to Sofia for the prompt…
Many thanks to Sofia for the prompt response and swift payment. I sent an email in the morning, and an hour later, I received a response from Sofia, who apologized for the delay in processing the refund. The refund was credited to my account immediately. I greatly appreciate the excellent customer service and highly recommend Sosandar's customer support team.
7 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Larisa
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that Sofia was able to respond so quickly and get your refund processed straight away. We’ll be sure to pass on your kind words to her — she’ll be so pleased!
It means a lot to know you’d highly recommend our customer support team. Thank you again for your support.
Team Sosandar xx
Fantastic service!
Sofia in your Customer Support Department was just lovely. Professional, efficient and friendly sorting my issue out as we spoke 👌
7 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Patricia
Thank you so much for your fantastic review ⭐✨
We’re delighted to hear that Sofia was able to resolve your issue so efficiently while you were on the call. It’s wonderful to know you found her professional and friendly — we’ll be sure to pass on your kind words to her.
Thanks again for your support!
Team Sosandar xx
Love Sosandar!
Love Sosandar - been shopping with them for a few years now. Quality clothes, great prices and fantastic customer service.
Just recently had an issue and Sofia was fantastic helping to resolve. All round lovely company.
7 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear you’ve been shopping with us for a few years and love our clothing, pricing and customer service — that truly means a lot to us.
It’s also lovely to know Sofia was able to help resolve your recent issue. We’ll be sure to pass on your kind words to her.
Thank you again for your continued support!
Team Sosandar xx
Fantastic customer service
I tried to order a jacket online on a bank holiday. I couldn't get the discount code to work so emailed Sosandar not expecting a reply on the day. Within 5 minutes I had a very cheerful and helpful e-mail from Charlie giving me the discount code, which I used. I then managed to put the wrong postcode in for delivery of my item and had to e-mail Charlie again. Again they replied within minutes and resolved the issue. On both occasions I felt like nothing was too much trouble and I thought the customer service was fantastic, especially given that it was a bank holiday.
6 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Helen
Thank you so much for taking the time to write your wonderful review ⭐✨
We’re delighted to hear that Charlie was able to help you so quickly — especially on a bank holiday! It’s great to know both your discount code and delivery details were sorted without any hassle.
We love hearing that you felt nothing was too much trouble, as that’s exactly the level of service we strive to provide. We’ll be sure to pass on your kind words to Charlie — they’ll be so pleased to hear them.
Thank you again for your support!
Team Sosandar xx
Let op: retourkosten!
Let op: retourkosten!
Op de levering zelf valt niets aan te merken. Ik had een jurkje besteld, maar toen ik het ontving, bleek de pasvorm anders dan verwacht. De kwaliteit is wel goed.
Het aanmaken van een retourlabel lukte in eerste instantie niet, maar na een bericht kreeg ik snel reactie en kon ik het alsnog regelen. Echter… let op: de retourkosten bedragen €20. Dit heb ik zelf nog nooit meegemaakt en vind ik erg hoog.
Dit heb ik ook per mail aangegeven. Voor mij is dit een reden om hier niet meer te bestellen. Daarom geef ik één ster.
7 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Alicia
So sorry to hear you are so disappointed with the returning costs.
It was kind of you to say the quality of our clothing is so good and that we do connect and email . But unfortunately we are a UK based company and do try to show all details on our help pages and it is the cost currently for a return from Germany to the UK is 20 euro .
Many thanks for your feedback it will be reviewed within the wider business .
Kindest regards
Team Sosandar x
Amazing clothes and excellent customer service
I have used this company many times, the clothes are fab and very good quality. I have always experienced excellent customer service.
I recently sent an email with an enquiry and within hours I had a reply off Charlie, who answered my question straight away. Thank you again, excellent products and customer service from Charlie.
6 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear you’ve had such consistently positive experiences with both our clothing and customer service. It’s great to know Charlie was able to respond so quickly and answer your query straight away — we’ll be sure to pass on your kind words to her.
Thank you again for your continued support — it really means a lot to us.
Team Sosandar xx
I needed to get in touch with Sosander…
I needed to get in touch with Sosander with 2 questions I had to ask about. The reply was quick and very helpful on both questions. By a lovely lady called Faye. Very good customer service. I have also rang them in the past and a quick response.
2 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hello Miss Bailey
Thank you so much for your lovely review ⭐
We’re delighted to hear that Faye was able to answer both your questions quickly and helpfully. It’s also great to know you’ve had positive experiences when calling us too — that really means a lot.
We’ll be sure to pass on your kind words to Faye. Thank you again for your support!
Team Sosandar xx
Great customer service
Great customer service from Faye with regards to a return.
Rectified very quickly, top class service.
6 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hello
Thank you so much for your lovely review ⭐
We’re delighted to hear that Faye was able to resolve your return quickly and provide such top class service. We’ll be sure to pass on your kind words to her!
Team Sosandar xx
Amazing customer service
I needed to return an item and did not have my order number. I contacted customer service and got an instant response from Sofia who sent me the number and link to the returns page.
Excellent customer service, cannot fault and special thanks to Sofia.
4 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Sofia was able to respond instantly and get everything you needed to complete your return. We’ll be sure to pass on your special thanks to her — she’ll be so pleased!
It means a lot to know you can’t fault our service. Thank you again for your support.
Team Sosandar xx
Fantastic customer service
Fast efficient replies to my questions. Charlie quickly sorted out my return and sent a QR code. If only other companies had such a fantastic customer service team. Well done Charlie and Sosander.
2 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Lynn
Thank you so much for your fantastic review ⭐✨
We’re delighted to hear that Charlie was able to sort your return so quickly and provide the QR code for you. We’ll be sure to pass on your kind words — she’ll be so pleased!
It really means a lot to hear such positive feedback about our team — thank you for your support.
Team Sosandar xx
Excellent customer service
Excellent customer service. Sofia was extremely helpful
3 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Claire
Thank you so much for your lovely review ⭐
We’re delighted to hear you received excellent customer service and that Sofia was so helpful. We’ll be sure to pass on your kind words to her!
Team Sosandar xx
I had an issue with a discount code…
I had an issue with a discount code that I had received not working- Sofia sent me another code very quickly and I was able to process my order for yet more clothes that I don’t ‘need’, but love 🥰
1 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Anne
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Sofia was able to quickly sort a new discount code for you so you could place your order — and we completely understand those “don’t need but love” purchases 🥰!
We’ll be sure to pass on your kind words to Sofia. Thank you again for your support!
Team Sosandar xx
Great service.
Been buying from Sosandar now for several years. Their clothes just seem to suit me and are always of a good quality and excellent fit. Recently I needed to get in touch with the customer services team prior to making my latest order. I was dealt with Faye from the Sosandar team. She resolved my query very efficiently so I could buy yet more lovely clothes ( that I don’t really need 🤭!)
1 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi felicity
Thank you so much for your lovely review ⭐✨
We’re delighted to hear you’ve been enjoying our clothing for so many years and that you find the quality and fit just right — that really means a lot to us.
It’s also wonderful to know Faye was able to help with your query so you could place your latest order (we completely understand about those “don’t really need” purchases 🤭!). We’ll be sure to pass on your kind words to her.
Thanks again for your continued support!
Team Sosandar xx
Annie was great and very helpful Many…
Annie was great and very helpful Many thanks !
2 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hello
Thank you so much for your lovely review ⭐
We’re delighted to hear Annie was so helpful — we’ll be sure to pass on your kind words to her!
Team Sosandar xx
Sophia was brilliant when I called…
Sophia was brilliant when I called Sosander because I couldn't download the returns form. She e mailed me a copy straight away. Excellent customer service. Thank you.
2 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Michaela
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Sophia was able to help you quickly by sending the returns form straight away. It’s great to know you received such excellent service — we’ll be sure to pass on your kind words to her.
Thank you again for your support!
Team Sosandar xx
The young lady was extremely helpful
2 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Carol
Thank you for your lovely review ⭐
We’re delighted to hear you found our team member so helpful — we’ll be sure to pass on your kind feedback.
Team Sosandar xx
I faux dress I'd ordered
I faux dress I'd ordered, was extremely creased where it had been packaged, nothing I'd tried had been effective. Faye advised to get garment professionally steamed, this resulted in a near perfect dress.
Very polite and helpful on phone, a few emails answered promptly, and partial refund to reimburse me for cost of steaming and inconvenience. I'm well impressed. Thank you 😊
27 de março de 2026
Avaliação não solicitada
Resposta da Sosandar
HI Trudy x
Thank you so much for your lovely review ⭐😊
We’re sorry to hear your dress arrived heavily creased, but we’re really pleased Faye was able to help and find a solution that worked for you. It’s great to know the steaming made such a difference and that everything was resolved to your satisfaction.
We’ll be sure to pass on your kind words to Faye — she’ll be delighted! Thank you again for your support.
Team Sosandar xx
Wonderful Customer Service / Faye :)
Thank you so much for the lovely conversation and for helping me resolve my issue so efficiently. I truly appreciate your polite, kind, and highly professional approach throughout the entire process.
I wholeheartedly recommend Sosandar and especially you, Faye! :)
Thank you again!
1 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hello Ellie
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that Faye was able to help you so efficiently and that you had such a positive experience. Your kind words about her polite, kind and professional approach will mean so much — we’ll be sure to pass them on to her.
It’s fantastic to hear you’d recommend Sosandar, and especially Faye — thank you for your support!
Team Sosandar xx
Annie is customer service was so…
Annie is customer service was so helpful, I had a tiny problem and had to message, Annie helped me fast and professionally. Makes a change to see good customer service from a company!
1 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Lisa
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Annie was able to help you quickly and professionally — even with a small issue, we always want to make things as easy as possible.
It’s wonderful to know our service stood out to you — we’ll be sure to pass on your kind words to Annie!
Team Sosandar xx
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