Due to a typo I put in my postcode, my parcel ended up at the wrong address. I tracked it down, it had been handed back to Evri (who claim no knowledge of it). Sosander have been excellent, particular... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Charlie from the Support Service was incredibly supportive, empathetic and helpful. I was having difficulties trying to navigate the Returns System as I am 80 years old and not completely IT confident... Ver mais
I was impressed as I had a 10% of voucher and forgot to take it off my order. Charlie wasamazing she rembursed me. A lovely shopping experience, professional staff and wonderful clothes. Wendy Lavalle... Ver mais
A empresa respondeu
Sofia was really helpful and rapidly resolved the query re my order. She also sent me email confirmation as I requested. Quite excellent. She was 5 star. The only reason this is not 5 star overall... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
A new destination for women's clothing, fusing shopping with exclusive daily fashion news and style advice. Created by women, for women.
Informações de contato
Water Lane 40, SK9, Wilmslow, Reino Unido
- customerservice@sosandar.com
- www.sosandar.com
4,6
Excelente
2 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fast, fantastic service
Fast, helpful service from Faye. Great resolution.
24 de março de 2026
Avaliação não solicitada
Resposta da Sosandar
Hello
Thank you for your lovely review ⭐
We’re delighted to hear that Faye provided fast, helpful service and a great resolution. We’ll be sure to pass on your kind words to her!
Team Sosandar xx
Whilst my order did not arrive and was…
Whilst my order did not arrive and was declared lost by Evri (useless), Sosandar quickly acknowledged this and put a replacement in the post for express delivery. It’s a fact of life that things go wrong but it’s what’s a company does to put things right is what we remember.
23 de março de 2026
Avaliação não solicitada
Resposta da Sosandar
Hello
Thank you so much for your thoughtful review ⭐
We’re really sorry your order didn’t arrive, but we’re pleased we could step in quickly and arrange a replacement for you with express delivery. We completely agree — it’s how things are put right that matters most, and we’re glad we could support you.
Thank you again for your understanding and for taking the time to share your experience.
Team Sosandar xx
Prompt service from a human being!
Actually got through very quickly to a person and not a robot. Faye dealt with my query satisfactorily and promptly. Great service. Thank you Faye.
24 de março de 2026
Avaliação não solicitada
Resposta da Sosandar
Hello Julia
Thank you so much for your lovely review ⭐✨
We’re delighted to hear you got through to us so quickly and that Faye was able to resolve your query promptly. Providing a personal, helpful service really matters to us, so your feedback means a lot.
We’ll be sure to pass on your kind words to Faye — she’ll be so pleased to hear them!
Team Sosandar xx
Great Customer Service
I have bought a few things from Sosander and although they are maybe a bit more expensive the quality of the items are generally good.
Recently I bought a top and after one wear and one wash the 'detail' around the neck separated a bit...hard to explain. However, I messaged Sosander to explain and heard from them fairly quickly and they asked for pictures which I expected to be the case. I absolutely cannot fault the customer service I have received from Annie throughout this process, she has kept me informed the whole way through. I have still to receive the replacement but this has just been organised today so hopefully this will arrive soon. I would highly recommend Sosander to anyone and if you have to use customer services then I would hope that you have Annie helping you.
24 de março de 2026
Avaliação não solicitada
Resposta da Sosandar
Hello
Thank you so much for taking the time to share such a thoughtful review ⭐✨
We’re sorry to hear about the issue with your top, but we’re delighted that Annie has been able to support you throughout and keep you fully informed. That’s exactly the level of service we aim to provide.
We’re so pleased a replacement has now been arranged and hope it reaches you very soon. We’ll be sure to pass on your incredibly kind words to Annie — she’ll be thrilled to hear them.
Thank you again for your recommendation and support — it truly means a lot to us.
Team Sosandar xx
Faye was efficient and helpful
Faye was efficient and helpful. She couldn't do anything about the appalling service yet again from Evri but she did offer me several alternative solutions which I was grateful to accept.
24 de março de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Mrs Walker
Thank you for your lovely review of Sosandars service ⭐
We’re really pleased to hear that Faye was able to support you with helpful solutions, even though the delivery issue was out of our control. We completely understand how frustrating that can be, and we’re glad she could assist in finding a way forward.
We’ll be sure to pass on your kind words to her. Thank you again for your understanding and support.
Team Sosandar xx
Returning goods
Couldn’t get my printer to work properly to return an item that was too big,contacted Sosandar by email, Annie from Sosandar sent me a new QR code, excellent service from her! Have now ordered the item in a smaller size
22 de março de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Eleanor,
Thank you for your fantastic 5-star review ⭐️⭐️⭐️⭐️⭐️
We’re delighted to hear you had a positive experience with Annie, and she will be over the moon with your feedback!
Your feedback means a lot to our team, and we truly appreciate your support.
Kind regards,
Team Sosandar x
I think Sosandar is an excellent…
I think Sosandar is an excellent company, Recently I chased up a parcel which I thought must have gone astray in the post. I was able to email directly and was given an apology and asked me if I would like them to send out a new parcel with the items. I said yes and even though I then realised the reason the first one had not arrived was because I had omitted some vital information from my address! The lady with whom I was speaking throughout this process is called Sofia. I apologised that it had been my mistake but she still very kindly proceeded to send the replacement parcel which arrived yesterday, at no extra cost to me. (Presumably the original parcel had been returned by the courier. I hope so). It is so rare these days to even be able to email a retailer directly and to then get a friendly and helpful response such as I did with Sofia, with whom I exchanged several emails, was a real bonus. To me this makes this a first class organisation. Thank you.
21 de março de 2026
Avaliação não solicitada
Resposta da Sosandar
Hello,
Thank you so much for your lovely 5-star review! ⭐✨
We’re delighted to hear you had a positive experience, and especially pleased that Sofia was able to help and turn things around for you.
We really appreciate your kind words and your understanding—and we’re so glad your parcel arrived safely in the end.
Thanks again for your support!
Team Sosandar x
Order arrived quicker than expected
Order arrived quicker than expected, unfirtunately wrong size but item was lovelycand good quality , my neighbour took in my parcel so i had a delay in returning it, contacted customer service and Annie replied quickly efficiently and friendly and resolved my issue. Pleasure to deal with, will be using this company in the future, Thankyou.
19 de março de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Stephanie,
Thank you so much for your wonderful 5-star review! ⭐
We’re delighted to hear your order arrived quickly and that you loved the quality of the item, even if the size wasn’t quite right.
It’s great to know Annie was able to assist you promptly and make the return process smooth—she’ll really appreciate your kind words.
Thank you again for your support, and we look forward to welcoming you back soon!
Team Sosandar x ✨
Title: Still my favourite leather jacket!
Title: Still my favourite leather jacket!
I bought a black quilted leather jacket from Sosandar a few months ago and I’m so happy with it. It’s hard to find a good fit in a size 18, but this one is really flattering and comfortable.
The leather has stayed lovely and soft, and the gold buttons are still as shiny as day one. The quality is definitely there. Delivery was also spot on — I went for the Next Day option and it arrived right on time and well-packed.
Highly recommend if you want a stylish piece that actually lasts. Great experience.
22 de setembro de 2025
Avaliação não solicitada
I had to contact Sosander as parcel…
I had to contact Sosander as parcel failed to arrive. Annie replied promptly and tried to find where delivery went wrong. When it was clear it was lost in transit offered me a refund or replacement on express delivery. Fingers crossed it arrives this time as I love Sosander and have bought many items over the years!!
8 de março de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Elaine,
Thank you so much for your amazing 5-star review! ⭐️
We’re absolutely delighted to hear that you had such a positive experience with Annie, I will be sure to relay the feedback back to her - She is an asset to the team!
Our team works hard to provide the best possible service, so it really means a lot to know we met your expectations.
If there’s ever anything more we can do for you, please don’t hesitate to get in touch. We look forward to serving you again soon!
Thanks again for your support 😊
Team Sosandar x
Excellent customer service
Excellent customer service. My parcel was delivered to the wrong address. I contacted customer service . Faye investigated and tracked my order. She organised a replacement. Throughout this process Faye kept me informed of the progress of the investigation.
19 de março de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Susan
Thank you so much for your lovely feedback ⭐️
We’re delighted to hear that Faye provided such excellent, customer-focused service. Your kind words mean a lot, and we completely agree — she’s a real credit to our team.
We’ll be sure to pass on your comments to her.
Thank you again for taking the time to share your experience.
— Team Sosandar x
Returns query
Annie at customer services was really helpful in answering a query I had regarding a returned item. Would not hesitate to recommend the company.
19 de março de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Tracey
Thank you so much for your wonderful feedback ⭐️
We’re delighted to hear that Annie was able to help you and resolve your query efficiently and exactly as you needed. That’s exactly the level of service we strive to provide.
We’ll be sure to pass on your kind words — she’ll be thrilled to hear them.
Thank you for your recommendation and for taking the time to share your experience.
— Team Sosandar ✨
Great Customer Service…
Called regarding a return I had got great customer service and was extremely happy with the service I received.
19 de março de 2026
Avaliação não solicitada
Resposta da Sosandar
Hello! Thank you so much for your lovely review ⭐✨
We’re delighted to hear that we were able to resolve your query quickly and that you were happy with the service provided!
It means a lot to know our customer service goes the extra mile for you.
Team Sosandar x ✨
I had an issue with an items delivery…
I had an issue with an items delivery delay Faye from Sosander dealt with the issue immediately and contacted delivery company parcel was then delivered , she kept me updated through the issue. Always had good service and excellent quality products from this company would recommend highly
17 de março de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Carol,
Thank you so much for your wonderful review! ⭐
We’re thrilled to hear that you were happy with the service provided by Faye, and I will be sure to relay your kind feedback to her!
We truly appreciate you taking the time to share your experience—it means a lot to us. Looking forward to serving you again soon!
Team Sosandar x
Sofia was INCREDIBLE
Sofia was INCREDIBLE! I had an issue with a skirt I had purchased and in less than 24 hours (and on a Sunday!) Sofia has reached out and found a resolution. I now have a new skirt on its way to me. Top-tier customer service and a huge thank you to Sofia for her swift action. Much appreciated.
18 de março de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Louise,
Thank you very much for your 5-star review! ⭐⭐⭐⭐⭐
We’re delighted to hear that you enjoyed your experience with the lovely Sofia! Providing excellent service is our top priority, so it’s wonderful to know we met your expectations. I will pass on your kind feedback to Sofia!
Your support means a lot to us, and we look forward to assisting you again in the future.
Team Sosandar x
Excellent customer service
Excellent customer service, quick response and went above and beyond to help resolve my enquiry.
18 de março de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Joanne,
Thank you for your amazing 5-star review! ⭐
We’re so pleased to know that you had a great experience with us. Your feedback is incredibly valuable and encourages our team to continue delivering the high standards we strive for every day.
We really appreciate your support and hope to see you again soon!
Team Sosandar x
That the queries get seen to quickly
I had a returns query and Annie made a very prompt reply and sorted
It for me
Most impressed
13 de março de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Rayna,
Thank you for taking the time to leave us such a fantastic 5-star review!
We’re thrilled to hear that you’re happy with your experience. It’s always our goal to provide outstanding service, and your feedback lets us know we’re on the right track. I will gladly relay your kind words to Annie.
We truly appreciate your support and look forward to welcoming you back again soon.
Team Sosandar x
Great customer service
Very efficient customer service a pleasure to deal with.
Always a prompt delivery service and great choice of clothing.
This is why I will always be a returning customer.
18 de março de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Dona,
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
We’re absolutely delighted to hear that you had a positive experience with us. Your kind words mean a great deal to our team and truly motivate us to keep delivering the best possible service.
If there’s ever anything more we can do for you, please don’t hesitate to reach out.
Warm regards,
Team Sosandar x
Great service and quality clothing
Prompt delivery; quality clothing and when I returned the item it was sorted straight away by Sofia. Very good customer service! I have been buying clothing from Sosander for quite a few years and have never been disappointed.
14 de março de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Michelle,
Thank you so much for your wonderful 5-star review! ⭐
We’re thrilled to hear that you had such a positive experience with Sofia, we will be sure to pass the lovely feedback on to her.
Your kind words truly mean a lot to our team and motivate us to keep delivering the best possible service.
We look forward to welcoming you back again soon!
Team Sosandar x
Thank you so much
Thank you so much
My delivery was mislaid by the delivery but Millie at Sosander sorted this out for my
She was very helpful and made sure I got special delivery so it would arrive for my holidays
The items are beautiful as always
Thank you Millie and Sosander
3 de março de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Jennifer,
Thank you so much for your fantastic 5-star review!
We’re absolutely delighted to hear that you had such a positive experience with us. Your kind words really mean a lot to our team, and it’s incredibly rewarding to know that we met (or exceeded!) your expectations. I will be sure to pass on your lovely feedback to Millie!
We truly appreciate you taking the time to share your feedback, and we look forward to serving you again in the future.
Thanks again for your support!
Team Sosandar x
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