Contacted Sosander by email as hadn't received email confirmation of order. Faye contacted me to explain the order had gone through via an older email address that I don't use. She explained what had... Ver mais
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Veja o que dizem as avaliações
I have never bought from Sosander before and I wasn't disappointed. These linen trousers are well cut, a little looser than expected, but comfortably so. They arrived badly creased, but a steam iron... Ver mais
A empresa respondeu
I honestly wish I could dress every day in Sosandar! And their service is very fast and very efficient. And the clothes are just lovely. I had a wee issue with my most recent order where the courier... Ver mais
I purchased a gorgeous jumpsuit from Sosander a few months ago and had an issue with it recently. I contacted Sosander customer services for advice and Faye emailed me back within a couple of hours e... Ver mais
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Detalhes da empresa
Informação fornecida por fontes externas variadas
A new destination for women's clothing, fusing shopping with exclusive daily fashion news and style advice. Created by women, for women.
Informações de contato
Water Lane 40, SK9, Wilmslow, Reino Unido
- customerservice@sosandar.com
- www.sosandar.com
4,6
Excelente
2 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Frustrating, dissatisfactory customer service.
I placed a large order which never arrived - I tracked it and it was ‘returned to sender’, but I hadn’t returned it. I contacted customer services (no one had informed me there was a problem) they said the package was ‘too big’ - as though this explains it… and asked if I would like a refund or for them to send me the order. I asked for it to be sent to me. I then got an email informing me I was being refunded minus a £2 delivery charge! I emailed again to say I wanted the order I had taken time ordering, not a refund and certainly not a refund minus £2! The email response was apologetic - assuring me the £2 would not be deducted, but there was no response to my query as to why my order had not been sent again. I am left with none of the order I placed, no compensation for time wasted ordering and emailing. A very dissatisfied customer.
30 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hello
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and completely understand your frustration.
We appreciate how disappointing it must have been to spend time placing a large order, only for it to be returned without clear communication, and then not have your request to resend the items fulfilled as expected. We also understand your concern regarding the delivery charge and the inconvenience caused by the repeated need to chase for updates.
This is not the level of service we aim to provide, and your feedback will be shared with the relevant teams to help us improve both our communication and processes moving forward.
We’re truly sorry for the disappointment and inconvenience caused.
Team Sosandar xx
Feel the quality is slipping and will…
Feel the quality is slipping and will be returning last purchase received today. A black 3/4 jumpsuit arrived very creased and thin fabric with no quality weight to it. Appreciate it's a summer item but feels cheap plus the pockets are poorly inserted on the hip so puckered on the hips... not flattering. Disappointed and will be less likely to order.
8 de maio de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Fiona
Thank you for taking the time to share your feedback. We’re very sorry to hear that your recent purchase did not meet the standards you’ve come to expect from us.
We completely understand your disappointment, particularly regarding the fabric, fit and presentation of the jumpsuit on arrival. Your comments have been noted and will be shared with our wider team, as customer feedback is incredibly important to us and helps us continue to improve both our products and overall experience.
We’re sorry this item wasn’t right for you and appreciate your honest feedback.
Team Sosandar xx
I had a query with a refund that I…
I had a query with a refund that I hadn't received and spoke to Faye from Customer Services. She sorted it out as promised and I received the money the next day. Thank you Faye for being so helpful.
6 de maio de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Tina
Thank you so much for your lovely review ⭐
We’re delighted to hear that Faye was able to help resolve your refund query and ensure everything was sorted as promised. We’ll be sure to pass on your kind words to her.
Thank you again for your support!
Team Sosandar xx
Excellent customer service
When I rang customer service to get some advice regarding returns, Faye was very helpful and completed the return for me and then emailed it to me. Fat was very helpful and polite. Probably one of the fastest turn arounds ever with a customer support team. Well done Sosandar.
7 de maio de 2026
Avaliação não solicitada
Resposta da Sosandar
Hello
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that Faye was able to help with your return so quickly and efficiently. Providing helpful and prompt support is exactly what we strive for, so it’s lovely to know you had such a positive experience.
We’ll be sure to pass on your kind words to Faye — she’ll be so pleased to hear them. Thank you again for your support and recognition of our customer service team!
Team Sosandar xx
Quality of goods excellent and returns…
Quality of goods excellent and returns procedure streamlined.
Customer service staff excellent (Faye) and already contemplating more purchases
7 de maio de 2026
Avaliação não solicitada
Resposta da Sosandar
HI Dawn
Thank you so much for your lovely review ⭐✨
We’re delighted to hear you’re so pleased with the quality of our products and found our returns process easy and streamlined.
It’s also wonderful to know that Faye provided excellent service — we’ll be sure to pass on your kind words to her. We look forward to welcoming you back for your next purchase!
Team Sosandar xx
Superb customer service
Superb customer service. Very responsive team. Thank you Faye for sorting my issue with such speed.
7 de maio de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear you received superb customer service and that Faye was able to resolve your issue so quickly. We’ll be sure to pass on your kind words to her.
Thank you again for your support!
Team Sosandar xx
Such helpful customer service
I had an issue with a refund which was completely of my own making not doing a return properly and Faye at Sosander was so helpful and sorted it out for me. This company is brilliant to deal with and their clothes are lovely. Thanks Faye 😊
7 de maio de 2026
Avaliação não solicitada
Resposta da Sosandar
HI Sally
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Faye was able to help resolve your refund issue for you. These things can happen, and we’re always happy to assist wherever we can.
It’s wonderful to know you enjoy shopping with us and love our clothing — we’ll be sure to pass on your kind words to Faye.
Thank you again for your support 😊
Team Sosandar xx
Sometimes things go wrong but it is how…
Sometimes things go wrong but it is how a company manages this that gives them the edge. Faye was amazing when firstly an item was not in my package and then when it was not refunded. Fantastic customer service means I will continue to be a loyal customer!
7 de maio de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Karen
Thank you so much for your wonderful review ⭐✨
We’re sorry to hear there were issues with your order and refund, but we’re delighted that Faye was able to step in and provide the support you needed throughout.
We completely agree that it’s how situations are handled that matters most, so it means a lot to hear that our customer service has earned your continued loyalty. We’ll be sure to pass on your lovely feedback to Faye.
Thank you again for your support!
Team Sosandar xx
Refund due
Recently had an issue re a refund for unwanted items, I contacted Sosander by phone and spoke to Sofia at customer services.
The issue was very promptly resolved to my satisfaction.
Thank you Sofia for your understanding and professionalism.
I will now not have any issues with ordering from Sosander again.
4 de maio de 2026
Avaliação não solicitada
Resposta da Sosandar
HI Ann
Thank you so much for your lovely review ⭐
We’re delighted to hear that Sofia was able to resolve your refund query promptly and professionally. We’ll be sure to pass on your kind words to her — she’ll be so pleased to hear them.
It means a lot to know you feel confident ordering with us again, and we truly appreciate your continued support.
Team Sosandar xx
Brilliant customer service, wonderful clothes!
Brilliant customer service and wonderful quality clothes. Loving Sosandar! Would highly recommend
6 de maio de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Helen
Thank you so much for your fantastic review ⭐✨
We’re delighted to hear you’re loving Sosandar and enjoying both our customer service and the quality of our clothing.
Your recommendation truly means a lot to us — thank you again for your support!
Team Sosandar xx
Faye from Sosander was very helpful and…
Faye from Sosander was very helpful and managed to resolve an issue I had with a delayed return - highly recommend great communication and understanding with circumstances.
4 de maio de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Lisa,
Thank you so much for your kind review 😊
We’re delighted to hear that Faye was able to help resolve your issue and provide clear communication and understanding throughout. We’ll be sure to pass on your lovely feedback to her.
We really appreciate your recommendation and support!
Team Sosandar x
I recently ordered a beautiful dress…
I recently ordered a beautiful dress however I never received a confirmation email so I contacted Customer Service and a lovely lady called Faye immediately confirmed the order and the expected date and I’m happy to say I have today received my order. It’s so nice to get a personalised response to my query rather than an automated response. I am a happy Sosander shopper and have been consistently happy with the quality of their products.
5 de maio de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Linda,
Thank you so much for your lovely review 😊
We’re so pleased to hear you’re happy with your beautiful dress and that it arrived safely. It’s great to know Faye was able to help quickly and provide the personalised support we always strive for.
We truly appreciate your continued support and are delighted to have you as a happy Sosandar shopper!
Team Sosandar x
Resposta da Sosandar
Hi Christine,
Thank you for your great review!
We will be sure to pass your thanks on to Faye. We are pleased to hear that she could help you.
We look forward to welcoming you back in the future!
Team Sosandar x
Faye at the Sosander team was so…
Faye at the Sosander team was so helpful. Dealt with my return query efficiently and politely. A great example of customer service.
5 de maio de 2026
Avaliação não solicitada
Resposta da Sosandar
Hello,
Thank you so much for your kind words! We're delighted to hear that Faye provided such helpful, efficient, and polite support with your return query.
We'll be sure to pass along your feedback—it's always great to recognise excellent customer service. We really appreciate you taking the time to share your experience!
Team Sosandar x
Great customer service
I received an item from Sosander which unfortunately was not of the quality I have come to expect from this company. However, Sofia in Customer service resolved my issue quickly and politely and they replaced the item immediately. I have already received it. Thank you Sofia for your great customer service. I will certainly continue to buy from Sosander.
1 de maio de 2026
Avaliação não solicitada
Resposta da Sosandar
Hello,
Thank you for your feedback! We're sorry to hear the item didn’t meet your expectations on this occasion, but we’re so pleased that Sofia was able to resolve things quickly and politely for you.
It’s great to know your replacement arrived promptly and that you’re happy with the outcome. We’ll be sure to pass on your kind words—Sofia will really appreciate it. Thank you for your continued support!
Team Sosandar x
Customer service
Quick delivery but most of all excellent customer service from Sofia, had a problem with a product I had bought where I wasn’t happy, I sent photos, she instantly arranged for either a replacement or refund.
I am always worried about buying online if there’s a problem but cannot fault Sosandar I will 100% be buying off them again. 5 🌟
28 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hello,
Thank you so much for your wonderful feedback! We're delighted to hear that you experienced quick delivery and excellent customer service from Sofia.
It’s great to know she was able to resolve the issue promptly and offer a replacement or refund to put things right. We understand that shopping online can sometimes feel uncertain, so we're especially pleased we could give you confidence in our service.
We'll be sure to pass on your kind words to Sofia—she’ll be thrilled! Thank you for your support, and we look forward to welcoming you back again soon.
Team Sosandar x
Seamless service
Ive contacted Sosanders customer service team twice and on both occasions Millie and Sofia have been so helpful and answered my queries very quickly and efficiently. Fantastic team, thank you
30 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Nicci,
Thank you so much for your lovely feedback! We're delighted to hear that both Millie and Sofia were able to help you quickly and efficiently on each occasion. Providing prompt and helpful support is something we really pride ourselves on, so it’s wonderful to know we delivered a great experience.
We’ll be sure to pass on your kind words to them—they’ll be over the moon! Thank you again for taking the time to share your experience.
Team Sosandar x
Sosander has lovely quality clothes
Sosander has lovely quality clothes, the ordering and the returning of goods is simple. I had to contact customer service due to an issue caused by me and they couldn't have been more helpful. What a great company.
21 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Sue,
Thank you so much for the great review! We're delighted to hear that you love the quality of our clothing and found both the ordering and returns process simple.
It’s great to know our customer service team was able to help you so effectively.
Your kind words mean a lot, and we’re so pleased you had such a positive experience. Thank you for your support!
Team Sosandar x
Good customer service
I ordered a bikini top and bottoms. Unfortunately the top was out of stock and I only received the bottoms which were of no use to me. Sofia in customer services fully understood I felt aggrieved that I had paid for delivery and would have to pay to return the bottoms through no fault of my own. She agreed to fully refund my order. This is good customer service.
17 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Barbara,
Thank you for your feedback! We're sorry to hear about the inconvenience caused by the bikini top being out of stock and the frustration this understandably led to. However, we're really pleased that Sofia was able to step in, understand your concerns, and resolve the issue to your satisfaction.
Providing fair and helpful support is very important to us, and we’re glad this was reflected in your experience. We’ll be sure to pass on your kind words to Sofia—she’ll really appreciate it. Thank you again for sharing your feedback!
Team Sosandar x
A very happy repeat customer
The style, fabric quality and range of sizes of the clothes are amazing and I am a regular repeat customer for that reason! I recently ordered some trousers in two sizes but the length was still not right (strangely Regular was the same length as Short) and I needed some clarification on how to return the items as they were on multiple orders. Faye replied to my request very quickly and clearly so that I could progress with the returns and she reassured me that i could order more sizes to get the right fit.
I only gave 4*s here because both the Short and Regular length were the same size and I think I had a faulty item. I have since re-ordered multiple lengths.
28 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Naomi,
Thank you so much for your thoughtful feedback and for being a loyal customer—we really appreciate your continued support! We're delighted to hear that you love the style, fabric quality, and size range of our clothing.
We’re sorry for the confusion with the trouser lengths—that certainly doesn’t sound right, and we understand how frustrating that must have been. However, we're so pleased that Faye was able to assist you quickly and clearly, and help you move forward with your returns.
We’ll be sure to pass on your kind words to her, and we really appreciate you bringing the sizing issue to our attention. Hopefully your new order includes the perfect fit! Thank you again for sharing your experience with us.
Team Sosandar x
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