Due to a typo I put in my postcode, my parcel ended up at the wrong address. I tracked it down, it had been handed back to Evri (who claim no knowledge of it). Sosander have been excellent, particular... Ver mais
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Veja o que dizem as avaliações
Sofia was really helpful and rapidly resolved the query re my order. She also sent me email confirmation as I requested. Quite excellent. She was 5 star. The only reason this is not 5 star overall... Ver mais
A empresa respondeu
Sosandar always offers amazing quality, well-cut, stylish clothes. Unusually, there was a glitch with my last order. However, Sofia in customer services did an amazing job at resolving the issue promp... Ver mais
A empresa respondeu
Contacted Sosander by email as hadn't received email confirmation of order. Faye contacted me to explain the order had gone through via an older email address that I don't use. She explained what had... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
A new destination for women's clothing, fusing shopping with exclusive daily fashion news and style advice. Created by women, for women.
Informações de contato
Water Lane 40, SK9, Wilmslow, Reino Unido
- customerservice@sosandar.com
- www.sosandar.com
4,6
Excelente
2 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Sometimes things go wrong but it is how…
Sometimes things go wrong but it is how a company manages this that gives them the edge. Faye was amazing when firstly an item was not in my package and then when it was not refunded. Fantastic customer service means I will continue to be a loyal customer!
7 de maio de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Karen
Thank you so much for your wonderful review ⭐✨
We’re sorry to hear there were issues with your order and refund, but we’re delighted that Faye was able to step in and provide the support you needed throughout.
We completely agree that it’s how situations are handled that matters most, so it means a lot to hear that our customer service has earned your continued loyalty. We’ll be sure to pass on your lovely feedback to Faye.
Thank you again for your support!
Team Sosandar xx
Refund due
Recently had an issue re a refund for unwanted items, I contacted Sosander by phone and spoke to Sofia at customer services.
The issue was very promptly resolved to my satisfaction.
Thank you Sofia for your understanding and professionalism.
I will now not have any issues with ordering from Sosander again.
4 de maio de 2026
Avaliação não solicitada
Resposta da Sosandar
HI Ann
Thank you so much for your lovely review ⭐
We’re delighted to hear that Sofia was able to resolve your refund query promptly and professionally. We’ll be sure to pass on your kind words to her — she’ll be so pleased to hear them.
It means a lot to know you feel confident ordering with us again, and we truly appreciate your continued support.
Team Sosandar xx
Brilliant customer service, wonderful clothes!
Brilliant customer service and wonderful quality clothes. Loving Sosandar! Would highly recommend
6 de maio de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Helen
Thank you so much for your fantastic review ⭐✨
We’re delighted to hear you’re loving Sosandar and enjoying both our customer service and the quality of our clothing.
Your recommendation truly means a lot to us — thank you again for your support!
Team Sosandar xx
Faye from Sosander was very helpful and…
Faye from Sosander was very helpful and managed to resolve an issue I had with a delayed return - highly recommend great communication and understanding with circumstances.
4 de maio de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Lisa,
Thank you so much for your kind review 😊
We’re delighted to hear that Faye was able to help resolve your issue and provide clear communication and understanding throughout. We’ll be sure to pass on your lovely feedback to her.
We really appreciate your recommendation and support!
Team Sosandar x
I recently ordered a beautiful dress…
I recently ordered a beautiful dress however I never received a confirmation email so I contacted Customer Service and a lovely lady called Faye immediately confirmed the order and the expected date and I’m happy to say I have today received my order. It’s so nice to get a personalised response to my query rather than an automated response. I am a happy Sosander shopper and have been consistently happy with the quality of their products.
5 de maio de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Linda,
Thank you so much for your lovely review 😊
We’re so pleased to hear you’re happy with your beautiful dress and that it arrived safely. It’s great to know Faye was able to help quickly and provide the personalised support we always strive for.
We truly appreciate your continued support and are delighted to have you as a happy Sosandar shopper!
Team Sosandar x
Resposta da Sosandar
Hi Christine,
Thank you for your great review!
We will be sure to pass your thanks on to Faye. We are pleased to hear that she could help you.
We look forward to welcoming you back in the future!
Team Sosandar x
Faye at the Sosander team was so…
Faye at the Sosander team was so helpful. Dealt with my return query efficiently and politely. A great example of customer service.
5 de maio de 2026
Avaliação não solicitada
Resposta da Sosandar
Hello,
Thank you so much for your kind words! We're delighted to hear that Faye provided such helpful, efficient, and polite support with your return query.
We'll be sure to pass along your feedback—it's always great to recognise excellent customer service. We really appreciate you taking the time to share your experience!
Team Sosandar x
Great customer service
I received an item from Sosander which unfortunately was not of the quality I have come to expect from this company. However, Sofia in Customer service resolved my issue quickly and politely and they replaced the item immediately. I have already received it. Thank you Sofia for your great customer service. I will certainly continue to buy from Sosander.
1 de maio de 2026
Avaliação não solicitada
Resposta da Sosandar
Hello,
Thank you for your feedback! We're sorry to hear the item didn’t meet your expectations on this occasion, but we’re so pleased that Sofia was able to resolve things quickly and politely for you.
It’s great to know your replacement arrived promptly and that you’re happy with the outcome. We’ll be sure to pass on your kind words—Sofia will really appreciate it. Thank you for your continued support!
Team Sosandar x
Customer service
Quick delivery but most of all excellent customer service from Sofia, had a problem with a product I had bought where I wasn’t happy, I sent photos, she instantly arranged for either a replacement or refund.
I am always worried about buying online if there’s a problem but cannot fault Sosandar I will 100% be buying off them again. 5 🌟
28 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hello,
Thank you so much for your wonderful feedback! We're delighted to hear that you experienced quick delivery and excellent customer service from Sofia.
It’s great to know she was able to resolve the issue promptly and offer a replacement or refund to put things right. We understand that shopping online can sometimes feel uncertain, so we're especially pleased we could give you confidence in our service.
We'll be sure to pass on your kind words to Sofia—she’ll be thrilled! Thank you for your support, and we look forward to welcoming you back again soon.
Team Sosandar x
Seamless service
Ive contacted Sosanders customer service team twice and on both occasions Millie and Sofia have been so helpful and answered my queries very quickly and efficiently. Fantastic team, thank you
30 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Nicci,
Thank you so much for your lovely feedback! We're delighted to hear that both Millie and Sofia were able to help you quickly and efficiently on each occasion. Providing prompt and helpful support is something we really pride ourselves on, so it’s wonderful to know we delivered a great experience.
We’ll be sure to pass on your kind words to them—they’ll be over the moon! Thank you again for taking the time to share your experience.
Team Sosandar x
Sosander has lovely quality clothes
Sosander has lovely quality clothes, the ordering and the returning of goods is simple. I had to contact customer service due to an issue caused by me and they couldn't have been more helpful. What a great company.
21 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Sue,
Thank you so much for the great review! We're delighted to hear that you love the quality of our clothing and found both the ordering and returns process simple.
It’s great to know our customer service team was able to help you so effectively.
Your kind words mean a lot, and we’re so pleased you had such a positive experience. Thank you for your support!
Team Sosandar x
Good customer service
I ordered a bikini top and bottoms. Unfortunately the top was out of stock and I only received the bottoms which were of no use to me. Sofia in customer services fully understood I felt aggrieved that I had paid for delivery and would have to pay to return the bottoms through no fault of my own. She agreed to fully refund my order. This is good customer service.
17 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Barbara,
Thank you for your feedback! We're sorry to hear about the inconvenience caused by the bikini top being out of stock and the frustration this understandably led to. However, we're really pleased that Sofia was able to step in, understand your concerns, and resolve the issue to your satisfaction.
Providing fair and helpful support is very important to us, and we’re glad this was reflected in your experience. We’ll be sure to pass on your kind words to Sofia—she’ll really appreciate it. Thank you again for sharing your feedback!
Team Sosandar x
A very happy repeat customer
The style, fabric quality and range of sizes of the clothes are amazing and I am a regular repeat customer for that reason! I recently ordered some trousers in two sizes but the length was still not right (strangely Regular was the same length as Short) and I needed some clarification on how to return the items as they were on multiple orders. Faye replied to my request very quickly and clearly so that I could progress with the returns and she reassured me that i could order more sizes to get the right fit.
I only gave 4*s here because both the Short and Regular length were the same size and I think I had a faulty item. I have since re-ordered multiple lengths.
28 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Naomi,
Thank you so much for your thoughtful feedback and for being a loyal customer—we really appreciate your continued support! We're delighted to hear that you love the style, fabric quality, and size range of our clothing.
We’re sorry for the confusion with the trouser lengths—that certainly doesn’t sound right, and we understand how frustrating that must have been. However, we're so pleased that Faye was able to assist you quickly and clearly, and help you move forward with your returns.
We’ll be sure to pass on your kind words to her, and we really appreciate you bringing the sizing issue to our attention. Hopefully your new order includes the perfect fit! Thank you again for sharing your experience with us.
Team Sosandar x
Fayre was very helpful with my issue ,
Fayre was very helpful with my issue ,
Fayre responed my email very quick
And very afficiant
Thank ypu
Maureen x
17 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Thank you so much for your kind words, Maureen!
We’re delighted to hear that Faye was able to assist you so quickly and efficiently. Providing helpful and timely support is something we really strive for, so it’s wonderful to know we met your expectations.
We’ll be sure to pass your lovely feedback on to Faye—she’ll be thrilled!
Thanks again for taking the time to share your experience.
Team Sosandar x
Faye at Sosandar was great
Faye at Sosandar was great. Replied to my email straight away. She was extremely helpful and happy to help.
I love sosandar clothing and the customer service is first class. Thank you Faye and Sosandar
29 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Ann
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that Faye was able to respond so quickly and provide such helpful service. We’ll be sure to pass on your kind words to her.
It’s also lovely to know how much you love our clothing and that you feel our customer service is first class — that truly means a lot to us.
Thank you again for your support!
Team Sosandar xx
FAYE WAS VERY UNDERSTANDING WHEN MY…
FAYE WAS VERY UNDERSTANDING WHEN MY WAISTCOAT WAS OUT OF STOCK. AND IT SAID IT WAS SHE APOLOGISED AND SHE GAVE ME A 20%DISCOUNT CODE WHICH I NOW JUST GOT A DRESS WITH IT THANK YOU FAYE FOR ALL YOUR HELP
27 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Carol
Thank you so much for your lovely review ⭐✨
We’re sorry your waistcoat was out of stock, but we’re delighted Faye was able to help and offer a solution for you. It’s great to hear you were able to use your discount on a new dress — we hope you love it!
We’ll be sure to pass on your kind words to Faye. Thank you again for your support!
Team Sosandar xx
Great customer service
Great customer service. Charlie was very prompt at getting back to me and helped me resolve my issue immediately. I was very happy with the service provided.
The clothes I ordered were also great quality and fit.
28 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that Charlie was able to respond so promptly and resolve your issue straight away. We’ll be sure to pass on your kind words to her.
It’s also lovely to know you’re happy with the quality and fit of your items — that really means a lot to us.
Thank you again for your support!
Team Sosandar xx
I purchased a diamanté jumper which had…
I purchased a diamanté jumper which had a fault . I sent an email asking for a replacement and even sent them a photo of the fault unfortunately they (Faye) asked whether I wanted a replacement or they will give £5.00 credit for the missing diamanté which was at the front in the centre which is insult on a £60 top !! I replied stating I wanted a replacement to which I never got a email to confirm then the following day I had to chase up again to be told to take this one to the post office and upon proof of postage they will immediately send me another so another email later I showed them of postage and again no emails from them !! Such bad customer service the fact that I had to chase them up constantly unfortunately this company use to be very good but now sadly I think they are a victim of their own success or have a poor customer service team now but what I do know there are a lot better companies out there offering the same type of clothes needless to say I will not be using these ever again !!
28 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
HI Kim
We do sincerely apologize, so we can review your journey. Could you be so kind as to supply your order reference via our request on Trustpilot? As I hope you can see from our reviews that ordinarily our service is exemplary so we need to understand how we failed you on this occasion.
We have requested that you connect but have decided not to provide the relevant information so that is very disappointing as we are always here and happy to help x
Many thanks
Team Sosandar x
Sofia helped me when I advised that an…
Sofia helped me when I advised that an Evri delivery had been delayed, resulting in the 14 day return window passing. Sofia assisted promptly, emailing a return label for the items that I didn't want to keep. I would definitely recommend Sosandar, they have a great range, really good quality and efficient service
24 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
HI Emma
Thank you so much for your lovely review ⭐✨
We’re sorry to hear about the delay with your delivery, but we’re delighted Sofia was able to step in quickly and help arrange your return.
It’s wonderful to hear you’d recommend us and that you’re happy with our range, quality and service — that really means a lot to us. We’ll be sure to pass on your kind words to Sofia.
Thank you again for your support!
Team Sosandar xx
Excellent Customer service
Customer service, I had a cause to contact this side of the business via email, Charlie responded in a most positive manner within their time scale, and satisfied my request in full, thanks again Charlie, keep up the good work you are doing for Sosander
27 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
HI Ian
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that Charlie was able to respond so positively and resolve your request within the expected timeframe. We’ll be sure to pass on your kind words to him — he’ll be so pleased!
Thank you again for your support and encouragement, it really means a lot to us.
Team Sosandar xx
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