Southeastern Railway Avaliações 

Awful company dont care about customers. Pay £39 to £50 A DAY to commute 2 days a week from Kent to London Bridge (58minutes). What is more, to pay £39 you are forced to book in advance and to commit to a time. Not that the cost is a justifiable advantage at £39!!! Barriers wont let you through if you try to go through earlier, up to 10mins before the train time on your ticket. Life has emergencies and unforeseeable events, like tonight had to leave work earlier following a call from my daughter. Couldnt get through though, had to hang around and make urgent alternative childcare arrangements. Hate Southeastern so much as they extort people and monopolise the trains, with no one stopping them.

VERY VERY FOOLISH PEOPLE THERE, alright so basically I was running late for my train and it was my first time using e-tickets so I wasn't sure and when I showed them booking confirmation they didn't let me in so I missed my train, then they told me to go the ticket person so when I showed him he said it was expired and I had to buy a new one but someone else came and let me go regardless but I missed 3 trains and ended up getting home almost 2 hours later because of the utter incompetence of their employees

First they spam me with Google calendar invites (I reported them to spamhaus). The train was delayed so I have to run only to find my next train has left early, since when are British trains early.

It's about time that cesspit of a staion concourse at Peckham rye is demolished. It stinks and is an aberation to travel through there. Why allow it to get into such a state before someone decides to rectify it ? not before time.

Crap service again from Southeastern. For the past 5 hours trying to get home still not there. Trains either cancelled or delayed from St Pancras what a service. I pay a lot of money to be subjected to this.

You are lucky to get one star. what is wrong with you. Total lack of communication,staff disappear when a problem occurs. You do not appear willing to learn. Not to worry,never mind the public, cut costs lots of dividends for the shareholders. Profits before the public, hang your head in shame

Case: SE2748076
On Sunday 17 August I boarded the HS train from Folkestone Central to London St Pancras at 17.58pm. There was standing room only. I have an invisible disability but I could not get to a priority seat. In Ebbsfleet we were delayed and heard repeated messages of 'signal failure'. Then we had to change trains and eventually arrived in St Pancras at half seven, instead of 7pm.
I applied for compensation and have been told that I 'have been awarded' £3.60, is this a joke? Interestingly, the salary for the CEO/MD, Steve White, of Southeastern Railway is 'not publicly available' but other rail CEOs make nearly £600000, including shares and performance related bonuses. Really? Unacceptable and disappointing service

Summer holiday only 6 carrigages, packed, utterly disguisting, your company is a disgrace

Travelled Dover to London Charing Cross 10.28 train Friday 15th August
Travelled for day out with my grandchildren to find all but 1 toilet working with tissues but no water to wash her hands had to walk to another one with water but no drying facilities spoke to the guard he didn’t seem intreasted or apologise didn’t offer tissues from perhaps a store cupboard!!! The toilets are discusting state for the price of the fare

I’m talking about southeastern high speed.WHY IS IT CALLED A HIGH SPEED TRAIN WHEN IT DOESN’T EVEN REACH 140 MPH?AND IT HAS NO FIST CLASS .TRASH.

disruptions due to maintenance are posted on the website and app, but for those already travelling, they are left to figure out how to search for replacement buses. no clear guidance about replacements and if you miss a notice via the muffled announcement then you ate screwed.

Absolutely brilliant service. I was dreading having to catch the train to London hospital from Gillingham train station as I am partially sighted and in wheelchair. However the staff where extremely helpful and fully assisted me.

Station locked at 8.00am. No notice evident. Happens randomly all the time. Customer services not helpful
Suggested I go to nearest other station.

Very unhelpful staff. I was just in Canterbury west where one of the staff, Liam - seemed to be super happy to be rude and insulting. For a company that charges this much for train tickets, the least that can be offered is proper service.

Travelling to Canterbury today from Rochester had to change at Faversham, train was late arriving into Faversham by 7 minutes, the train to Canterbury only waited 2 minutes so we missed our connection and had to wait an hour for the next service. Absolute joke we get the 11.29 the display board is saying the train we are sat on is not in service! Then an announcement from the driver says we have to wait for the Ramsgate train 10 minutes for passengers to get this connection!! So why did our connection not wait for us!!! We asked a customer service attendant who said we could only wait 2 minutes we arrived 10.32 just 3 minutes late, he said "we can't hold up trains it's like saying how long is a piece of string " what an attitude and yet we have just waited 10 minutes....JOKE!!

Tried to get from Rochester to Canterbury today the 10.53 this train was late by 2 minutes had to change at Faversham for 10.29 service this train only waited 2 minutes NOW
HAVE TO WAIT 1 HOUR CUSTOMER'S
BEWARE DON'T WASTE YOUR MONEY
with SOUTH EASTERN RAILWAYS!!!!!
Should be renamed HOPE&PRAY RAILWAYS

The only reliable thing about this company is how bad the service is. Don’t think I’ve ever experienced a train arrive on time - sometimes delays are for hours. Today when train arrived we couldn’t actually get on it as was so packed…several of us were left on the platform to wait for the next train in an hours time. At £45 for a single journey I feel like an idiot for considering using this transport option.
I don’t want to buy a car but the trains are so bad and so expensive I’m left with no option. It’s depressing.

Worst service in Europe. Dirty old trains and expensive tickets.

The train was delayed for 18 minutes after creating a Delay Repay case, it was refused with the reason train was delayed for less than 15 minutes, which is bollocks. Also, I had three tickets (for the whole family), they said each passenger should submit a separate claim, what mean my 11th years old child has to send a separate claim?? NONSENSE!!!

Firstly Im a regular traveller kent and Sussex.
There is ALWAYS an issue with this company with delays. Wrong heat, couple minutes of rain and it's flooded.
You would have thought after holding the country to ransom with their strikes and payrise they'd have got their act together. But no...some stations the staff are even more miserable after a payrise.
Margate , Sittingbourne, East Grinstead, London Bridge have to date had lovely, accommodating staff. Esp Margate
Southeastern get your act together you're pulling down the stations who actually are good!!