Southeastern Railway Avaliações 

How about trash, everything about this company and its services prices and everything. Multiple consecutive weeks in a row there are delays and cancellations and inconveniences and you have to sign up for a crappy repayment refund which barely gives you 1-3 pounds if you are lucky when you have paid so much more. Then when its on time and the train is due to leave at 9:20 and you are on the platform running and screaming at 9:19 it departs and when you confront the conductor he looks at his watch waits until its 9:20 and said look it left on a scheduled time absolute scum of a human being no consideration of the customer

It’s poor. Trains are filthy. There always seem to be an issue-always running late.
They charge £40 to get to London before 10am which is madness as add a tube journey the other side means nearly £50 to get to work.
They can’t be using ‘dynamic pricing’ because the first 10am train is heaving (of course it is) and the price is the same reduced rate from 10am Onwards .. ? It’s just a hefty charge because commuters have no
Other choice. Sad reality.

Wow, you can’t open the windows, no aircon and huge delays.

Awful.

Rarely use train but for hospital sometimes is necessary... the one going to London Bridge no aircon in this extreme heat ... returning air con worked ... my shout out is to Jo in charge on platforms 6 and 7 ... true legend very efficient friendly and so helpful!! Amazing employee!!

I would like to make a special mention to Paul who made it very easy to purchase a ticket with southeastern. It was the 950pm from Hastings.

Their staff all have different information to give - not accurate!! We had to change train and leave our bikes due to poor advice from their customer service. Would avoid if possible.

Truly shocking service. Absolute disaster.
We are at Sittingbourn trying to get to Whistable as they do not have a conductor. Its taken me already 4 hours to get here from Penge East as they are doing engineering works that were not finished overnight train after train was cancelled. We went from Penge East to North Bromley to get a train to Whistable. We were told there were no trains and to get off at Rochester so we did. When there we were at Rochester we were supposed to catch a train then to Whistable. When we arrived we told there were no trains from there to Whistable. So we must catch a train to GillingHam. From Gillingham get a bus to Sittibgbourne. The bus journey was horrific and we felt like cattle. I did not know where to go in the rush, fell down the steps and hurt myself. I have cancer and am not well.

We finally get to Sittingbourn and
Have been sitting here for 40 minutes on the train as they have no conductor. The condictor has to come by bus from God knows where. Rainham I believe.

This is sub standard service and third world stuff. Why not complimentary water or something? Few people knew what to do where to go and staff were hopeless. Now 4.5 hours for what should be less than an hour service. 5 hours from Forest Hill to Whistable.

Southeastern Railway gets zero stars from me. Shocking.. Truly shocking. Will be surprised if I ever arrive. The toilet on the train deserves a whole subject by itself. Dirty. A full refund is not enough I want compensation. Shockingly bad service by this company.

I’d rather walk to London

Always delayed, overpriced, dirty trains, rude staff.
When trains are delayed they do not tell you why. If you are sat on a delayed train and check the website, it will just say good service, even though you haven't moved for along time.
Really Poor, the worse train company I have every used.

Dear Southeastern,
I am a regular passenger travelling from Ashford International to London St Pancras on your High-Speed services — typically departing around 08:06 or 08:16 on weekdays.
I’ve noticed that Advance Single tickets are consistently unavailable on these services, even when booking 10+ weeks in advance. The only fares offered are the significantly more expensive Anytime Day Singles, which makes regular travel unaffordable for many.
Interestingly, there have been brief instances ( for example last week) where Advance tickets appeared for the 08:06, only to be withdrawn again shortly after — suggesting that fares are being strategically restricted or removed, possibly to prioritise revenue over accessibility.
I understand that Advance tickets are discretionary, but given that you promote them as a way to make travel more affordable, the consistent lack of them on key services feels unfair — especially for loyal, regular commuters.
Could you please clarify:
1. Why Advance tickets are not made available on these services?
2. Whether there are plans to increase availability of Advance fares on peak services from Ashford?
3. What guidance Southeastern follows when determining which services receive Advance fare allocation?
I’d appreciate a transparent explanation, as this affects real passengers trying to make rail travel affordable and sustainable.
Kind regards,

Constant delayes or trains being cancelled

Very helpful customer service.Thanks to ''TBG''!

useless company and services. always late and delayed, old trains are shocking to be on, the older trains are an absolute mockery that you have to pay for them.

slow useless and cope less service

over priced and terrible

Just awful service, run down and rickety trains with stained seats and poor ventilation. Pathetic and meaningless excuses for disruption. The developing world operates a better option to travel.

I was trying to balance this review but there’s just nothing positive to say. Perhaps the staff are usually pleasant and take the brunt of it for this complete abject failure.

Overpriced dirty smelly trains, debris on seats, headphone dodgers, chronic lateness and unreliability , and next to nonexistent customer service means I would give zero stars if I could

I've had to use Southeastern Trains 4 times a week since August as I moved to Tunbridge Wells to try and see if I can commute to London and give my kids a better life outside of London. Because of your useless company, I am going to have to move back. Roughly 40% of my journeys are late or cancelled. I can't rely on you to get to work on time, I can't rely on you for my nursery pick ups. Countless amount of times I had to get taxis from Orpington/Sevenoaks to pick up my kids because the train wouldn't travel further. Your train fares are stupidly overpriced for the level of service you provide. Your train delays/cancellations are followed by lame excuses such as "there was an animal on the tracks". What kind of animal stops all trains for 4 hours and lives in the UK? You had "suspected gas leak in the Sevenoaks tunnel"...again this excuse is only good for a person with a single digit IQ. Just look at your reviews, they don't lie, people are fed up but they have no choice. Anyhow, hope your bosses get fat bonuses next year. You guys should all be fired.

Where do I begin. Awful train service, over priced and unreliable, Close genuine delay repay claims, have to resort to taxis and bus but never get my money back. FRAUD company, don't use this pitiful service ever. Toilets never available, never get a seat. Trains break down often, rude staff, dirty smelly trains. Worse service in the world.

Worst company in the worst industry. Keep lining thier back pockets without improving the trains... I'll take the Elizabeth line now and its so much better. More reliable better prices and all of thier trains have aircon.

Thanks for some of the worst commutes I've ever done

I work in a transport company, and delays/ cancellations / disruptions are inevitable. Unexpected things happen, and they can happen anytime. The thing with this TOC is that whenever something bad happens, there's no contingency or plan on how to get the service back up and running again. Whether it's to turn trains around or dispatch more drivers from their nearest depot to keep up with the delays/ cancellations, or deploy engineers / contractors to fix the main issue, none of these are clearly being done for the past few weeks that I have been using them to commute to work daily. I have been almost always late for work and always worrying about their service everyday that I had to keep looking at my phone every 30 mins, to make sure that their trains would get me to work on time. To think that a season ticket costs a fortune,their performance is really utterly rubbish and unforgivable, as these " disruptions" have been happening everyday with ridiculous excuses. Recently moved to this area so will try to avoid using this service again on our next move.

Poor communication, change of destinations halfway down the journey. Poor customer service