Genuinely the best service I have received in a long time. It was packed inside the store when I first entered and I thought i would be waiting forever, but EVERY SINGLE staff member was so calm and o... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I had a mixed experience at first, but it improved significantly. Initially, I had to look around on my own for about 15–20 minutes before any staff approached or offered assistance, which gave... Ver mais
A empresa respondeu
Great professional service and guidance regarding referral for cataract surgery and post op checkup. My desire to keep wearing glasses and having progressive lenses for reading was addressed and I en... Ver mais
A empresa respondeu
The lack of effort they were willing to spend to find a style he liked 5 minutes spent on looking and made him try one pair he picked and 4 pairs they picked . More time was spent taking frame measu... Ver mais
A empresa respondeu
4,5
Excelente
2 mil avaliações
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
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Staff were pleasant helpful
30 de março de 2026
Resposta de Specsavers
Thank you so much, Beverley! You're a star!
Getting clear explanations throughout…
Getting clear explanations throughout my eye examination which made me understand the kind of eye problem that I have and the best way to correct it.
11 de abril de 2026
Avaliação não solicitada
Resposta de Specsavers
Thanks for your amazing review!
I had a mixed experience at first
I had a mixed experience at first, but it improved significantly. Initially, I had to look around on my own for about 15–20 minutes before any staff approached or offered assistance, which gave me the impression that I wasn’t being taken seriously.
However, things changed once I picked up a pair and started trying them on. When I asked a few questions, I received excellent service. Victoria and another staff member (who helped with my appointment and whose name I didn’t catch) were both very helpful, attentive, and made the rest of my experience much better.
Overall, while the initial wait for assistance could be improved, the service I received afterward was great and appreciated.
Also the guy who assisted during the pick up was very courteous and friendly.
Overall - great experience
Thanks
14 de abril de 2026
Avaliação não solicitada
Resposta de Specsavers
Thanks for your amazing review!
"I had an excellent experience during…
"I had an excellent experience during my eye exam. The doctor was very thorough, professional, and took the time to explain everything clearly. I am very satisfied with the service and would highly recommend this clinic."
18 de abril de 2026
Avaliação não solicitada
Resposta de Specsavers
Thanks for your amazing review!
Great services price and glasses
Great services price and glasses
9 de abril de 2026
Avaliação não solicitada
Resposta de Specsavers
Thanks Stephanie!
No thanks
No thanks
I have made a lot of previous comments
17 de abril de 2026
Avaliação não solicitada
Resposta de Specsavers
Thanks Tim!
Very user friendly - recommended.
Very friendly, efficient, punctual and great value for money! Excellent clear information provided.
9 de abril de 2026
Avaliação não solicitada
Resposta de Specsavers
Thanks for your amazing review!
Resposta de Specsavers
Thanks for your amazing review!
Very happy and felt satisfied with the service
Very happy and felt satisfied with the out come for my son
3 de março de 2026
Avaliação não solicitada
Resposta de Specsavers
Thank you, Nigel!
Online dispatch Glacially SLOW
I keep using Specsavers Online for my contacts because they are cheap. But they are SLOW! Why is takes 5 to 10 days just to dispatch an order is quite beyond me. Ordered three times - slow to dispatch every time.
And now they "reply" without even reading the review!
20 de março de 2026
Resposta de Specsavers
Hi Robert, thanks for reaching out and sorry to hear you were unhappy with your customer-experience. If you'd like to, you can submit your feedback here: https://www.specsavers.co.nz/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team
Great professional service and guidance…
Great professional service and guidance regarding referral for cataract surgery and post op checkup.
My desire to keep wearing glasses and having progressive lenses for reading was addressed and I ended up with a stylish fashion item. Very happy outcome.
13 de abril de 2026
Avaliação não solicitada
Resposta de Specsavers
Thank you, Janis!
They....Are Alllllways great
14 de abril de 2026
Avaliação não solicitada
Resposta de Specsavers
Thank you, Sandie!
Genuinely the best service I have…
Genuinely the best service I have received in a long time. It was packed inside the store when I first entered and I thought i would be waiting forever, but EVERY SINGLE staff member was so calm and organised that the service ran smoothly and effortlessly. No corners were cut, I felt genuinely cared for, I was actually very pleasantly surprised on just how lovely my trip to Specsavers could be!!
30 de março de 2026
Avaliação não solicitada
Resposta de Specsavers
Thank you, Danielle!
Resposta de Specsavers
Thank you, Helen-May!
Excellent service and price
4 de abril de 2026
Avaliação não solicitada
Resposta de Specsavers
Thank you for your review!
Very helpful staff.
12 de abril de 2026
Avaliação não solicitada
Resposta de Specsavers
Thanks for your amazing review!
Always greeted in a friendly manner
Always greeted in a friendly manner, staff are knowledgeable and very helpful
2 de abril de 2026
Avaliação não solicitada
Resposta de Specsavers
Thank you, Alicia!
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