Specs Collective Avaliações 129

O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Took an order for frames they didn't even have, and then later cancelled it without notice or good explanation. These guys seem like shady reselling drop shippers that take an order and then hope to... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Beautiful high quality frames and smooth transaction. Very competitive pricing. My glasses were exactly what I wanted. Packaging was first class. Thanks for using UPS. Communication was excellent rega... Ver mais

Avaliado com 5 de um total de 5 estrelas

Superlative service--Oliver will actually text you back at 10pm. He was able to order a discontinued Mykita frame for me that the Mykita store couldn't get! Item arrived, perfectly wrapped, by ma... Ver mais

Avaliado com 5 de um total de 5 estrelas

Everything was perfect! The specialist, Oliver, was very kind and patient emailing me back and forth regarding the availability of the mykita studio frame I wanted which was out of stock everywhere. H... Ver mais

Detalhes da empresa

  1. Distribuidora de óculos
  2. Loja de Roupas

Escrito pela empresa

Here at Specs Collective we have a thing for hand-made eyewear. You can feel the love and care that goes into each handcrafted piece as you hold it in your hands. We offer a curated selection of independent eyewear brands from around the world. Our eyewear lines offers unique-original styles, uses top tier quality materials, and is all hand-made.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

129 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

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Avaliado com 5 de um total de 5 estrelas

Great service

Great service! Got my glasses quickly and in perfect condition. Only one thing - the courier dropped it off without asking for a signature - which could have presented some issues if I was not home as my neighborhood is not safe.

Will def use again

7 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Glasses Selection

I wanted to leave a good review because the customer service was very prompt, delivery was also very fast. Its hard to find some of the frames offered on the site in the US.

22 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

Great customer service, was able to reach someone promptly through email and phone. Will be a repeat customer, highly recommend working with Oliver if you have the option.

8 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely TRUST this company

Absolutely TRUST this company! I purchased a pair of Linda Farrow glasses and they did not match the markings of her name on the frames on her actual website. When I received them, Oliver went out of his way to contact his manufacturer, distributor, and Linda Farrow, and CC me on the conversation to get down to the bottom of why the markings did not match the actual Linda Farrow website. Within three hours this morning, I given that they are in fact legit Linda Farrow glasses. They allowed me to be in their network to talk to his providers, which is not something you see companies do anymore, I was a retail manager, and I had to get down to the bottom of these things regularly and a lot of these types of situations are kept in house, where customers are not a part of the process. The fact Oliver was willing to allow me to talk to the inner circle of people that he does his business with speaks volumes to me. Please let my story be a testament to you that this company is legit and they are going to 100% stand behind their products!

31 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent and trustworthy!

Excellent service, quality and efficiency.

I ordered a pair of Akila’s Musas which were out of stock with the provider, so immediately they told me I could either cancel or wait until late October for the order to be shipped.

I waited and I have them now. Their shipping prices are very reasonable and they use UPS for Mexico’s shipping, which I loved.

I will definitely purchase from you guys again, and even more knowing you’re a small business. I will always support that.

Thank you.

5 de novembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

This was the worst experience in the…

This was the worst experience in the world. They charged me for shipping. They wrote that they would ship from Italy, but in the end they shipped from America, I had to pay 140€ for customs clearance. The worst company. They delivered for more than 2 months, they did not offer any compensation for the long delivery or for the amount I paid for customs clearance. I will never order anything from them and will write bad reviews everywhere!

2 de outubro de 2024
Avaliação não solicitada
logotipo da Specs Collective

Resposta da Specs Collective

Thank you for sharing your experience with us. We appreciate the opportunity to clarify the situation.

On the same day your order was placed, we emailed you the following: “The PL9901 (SH9901) will be coming from Starck Biotech in Italy. According to Starck Biotech, the ETA will be towards the middle to end of September to our offices due to a backorder on the frame. I apologize for any inconvenience this may cause you.” Our offices are located in Southern California, United States.

Additionally, our shipping policy clearly states: “Countries outside of the United States may incur duties and taxes. These charges vary by country, and we encourage customers to research any potential fees for their destination. Specs Collective is not responsible for duties or taxes.”

We hope this clears up any misunderstandings. If you have any further questions or concerns, please feel free to reach out to us directly.

Avaliado com 5 de um total de 5 estrelas

Oliver was very professional and…

Oliver was very professional and helpful. He responded quickly and did everything to ensure my shipment arrived ahead of time. Highly recommended. Thank you very much.

11 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

International order

Really great buying experience. Fast communication, Oliver was kind enough to keep me informed of a small delay. Once sent, arrived very quickly. Would shop here again.

16 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great and timely service...!

Great and timely service eventhough I live outside of the US! Ordered a pair of Akoni sunglasses and the updates from ordering it till delivery was perfect.

I'm definitely bookmarking Specs Collective for future purchases.

16 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The BEST

Oliver is one of the most thoughtful, kind, and proficient professionals I’ve come in contact with in the business world. He kept me updated on my order and I feel that he cared about me. Specs Collective is a great business and I look forward to buying my glasses from them exclusively from now on.

22 de maio de 2024
Avaliação não solicitada

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