Specs Collective Avaliações 129

O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Took an order for frames they didn't even have, and then later cancelled it without notice or good explanation. These guys seem like shady reselling drop shippers that take an order and then hope to... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Beautiful high quality frames and smooth transaction. Very competitive pricing. My glasses were exactly what I wanted. Packaging was first class. Thanks for using UPS. Communication was excellent rega... Ver mais

Avaliado com 5 de um total de 5 estrelas

Superlative service--Oliver will actually text you back at 10pm. He was able to order a discontinued Mykita frame for me that the Mykita store couldn't get! Item arrived, perfectly wrapped, by ma... Ver mais

Avaliado com 5 de um total de 5 estrelas

Everything was perfect! The specialist, Oliver, was very kind and patient emailing me back and forth regarding the availability of the mykita studio frame I wanted which was out of stock everywhere. H... Ver mais

Detalhes da empresa

  1. Distribuidora de óculos
  2. Loja de Roupas

Escrito pela empresa

Here at Specs Collective we have a thing for hand-made eyewear. You can feel the love and care that goes into each handcrafted piece as you hold it in your hands. We offer a curated selection of independent eyewear brands from around the world. Our eyewear lines offers unique-original styles, uses top tier quality materials, and is all hand-made.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

129 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Specs Collective: A Remarkable Sunglasses Shopping

I recently had the pleasure of shopping on Specs Collective, I finally found the sunglasses I had been searching for a long time. The experience was nothing short of outstanding, as they not only delivered the sunglasses within the estimated timeframe but also exceeded my expectations in terms of quality and service. I can confidently say that this won't be the last time I shop with them.

8 de maio de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Poor and unprofessional service.

The service of Specs Collective is total rubbish.
I ordered a frame and paid $63 for an express UPS shipment. However, I received the frames after 15 days!

The shipment does not include a return label, and now I have to pay another $63 to return an item I cannot use.

1 de março de 2024
Avaliação não solicitada
logotipo da Specs Collective

Resposta da Specs Collective

Thank you for taking the time to share your experience with our store.

You did pay for international shipping, however we only offer this one service and do not offer expedited/express shipping. All international shipments must go through the customs process that is specific to that country. The time it takes to process through customs is out of our control.

Our return policy clearly states, "We do not provide return labels/return shipping services. Please use the courier of your choice when returning or exchanging and insure the package against loss or damage." Here is a link to our return policy:

https://www.specscollective.com/pages/returns

Avaliado com 5 de um total de 5 estrelas

My eyeglasses are stunning

My eyeglasses are stunning, i searched all over for these. Took a little time to receive but worth the wait. Couldn’t be happier. I will definitely be back for more purchases.

30 de novembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Try to order from other stores

I placed an order for a Matsuda glasses 10601h shiney gold it was around $625 anyways I waited a long time without any clue tried everything email phone social media and couldn't reach them, they never answer after a while they send me an email because i left something in cart to say that they will help me if i need assistance to finalize the order so i took the opportunity and explained my problem appreantly they bought the glasses from the real supplier after i placed the order and the guy explained that it will arrive to thier office and just then they can ship it so lets cut it short it took them 16 days to deliver my package which was a birthday gift that I already passed btw i paid for ups express which is 2-5 days maximum. The surprise was the glasses arrived damaged one of the arm was bended so i give the sunglasses away because I couldn't gift it to anyone like that. I didn't contact them either because they will never answer.

Update after their shady reply : With all due respect the answer is structured in a shady way why don't you actually say when the order was placed and how many emails and phone calls remained not answered and you just mention the one who you answered honestly you guys are professional scammers, And about your returning policy do you really think i will break my head with such. The company paying extra money to send back an order and waits for the mercy of if they will be kind enough to consider replying back or find 101 ways around to scam me with the amount!!!!

DO NOT ORDER IT IS SCAM!!!

3 de outubro de 2023
Avaliação não solicitada
logotipo da Specs Collective

Resposta da Specs Collective

Thank you for taking the time to share your experience with our store.

We were able to locate and research your order. We received an email from you on Friday, September 15th requesting that we ship your order as soon as possible. We responded to your request the next business day on Monday, September 18th with fulfillment details. We are not open on the weekend. We received an additional email on September 21st requesting an update and we responded the same day. Your order was shipped the next business day on September 22nd using UPS Worldwide shipping. You did pay for international shipping, however we only offer this one service and do not offer expedited shipping. All international shipments must go through the customs process that is specific to that country. The time it takes to process through customs is out of our control.

We carefully inspect every order before shipping to ensure frames are adjusted correctly and ready to wear out of the box. All of our frames are of ophthalmic quality and can be adjusted. If the frame was not up to your standard, we offer a 20-day return policy and you can ship them back for a full refund within that time frame. Our return instructions can be found on our website.

Avaliado com 5 de um total de 5 estrelas

Cool service

Cool service, cool shades ! Great Akila sunglasses for reasonable pricing. Specs Collective delivered as promised. I am a very happy customer.

9 de agosto de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic Service Highly Recommended

Ordering process was easy. Great communication confirming my order. Along with an email explaining when to expect an update and how long the shipping process takes. My glasses arrived within the estimated timeframe and are incredible. Really pleased with the frames. Would highly recommend.

11 de julho de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Taking over a month

Ordered glasses on May 1st, 2023 and it is already on June 7th. They told me the ETA would be the middle to end of May. However, I haven't received any updates or a tracking number. I have sent emails twice to ask if there is any updates but they always send emails back with the same message like "Thank you for your patience with your order. We have reached out to Yuichi Toyama requesting an update and will get back to you as soon as possible. "
Now I'm kind of worried about if I can receive the product.

7 de junho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quality Work

Had to be a little patient with the wait (about a month) but was worth it considering the quality of work done on the eyeglasses - accurately cut and fitted lenses to the frame and my prescription.

11 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quick

Quick, nice and always helpful staff.......

23 de março de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Responsive customer service

Responsive to email, took a little longer than I anticipated but they told me they were waiting on a response from the designers. I ordered 1/19 and received 2/1. Shipped and packaged protectively and frames arrived in great shape ready for my optometrist to put in lenses. Very pleased!

1 de fevereiro de 2023
Avaliação não solicitada

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