Excellent service by the staff at Spinneys. Trade in of Motorhome and purchase of a new caravan went smoothly. Great explanation of everything in the caravan. Great company to deal with. Mark and Neil... Ver mais
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Very friendly and helpful staff Always had time to answer my silly questions Only down side was the preparation of the motorhome on collection could have been cleaner I’m not saying it was... Ver mais
This is now our 5th caravan from Spinney Staffordshire (formerly North Staffordshire Caravans). It started with a Bailey Discovery purchased in 2004 for approx. £7,500, sold by Andrew. Over the year... Ver mais
A empresa respondeu
Absolutely superb from start to finish when purchasing our new caravan from Spinney. Hannah, Will, Tina, Barry were all fantastic. Loved the welcome and attention we were given by everyone. Nothing is... Ver mais
A empresa respondeu
Detalhes da empresa
- Revendedor de trailers
- Parque de Campismo
- Loja de Hobbies
- Concessionária de trailers
- Concessionária de veículos motorizados
- Oficina de conserto de trailers
Escrito pela empresa
Spinney Motorhomes and Caravans are the largest family run dealership in the UK. Established in 1975 Spinney have since offered the very best in motorhomes, caravans, campervans, servicing and accessories across five branches. With the very best brands in motorhomes (Elddis, Auto-Trail, Swift, Roller Team, Rapido, Bailey, Coachman, Adria and the latest manufacturer ACE motorhomes) and the biggest caravan manufacturers (Bailey, Coachman & Swift). All used motorhomes and caravans come with a comprehensive used service, warranty and handover. Giving you peace of mind so that you can enjoy your motorhome, touring caravan or campervan for years to come! Cheshire | Flintshire | Staffordshire | Warwickshire | Northants
Experience Your dream with Spinney
Escrito pela empresa
- With 5 branches across the UK, Spinney are the largest family run motorhome and caravan dealer in the UK.
Informações de contato
Spinney, Knutsford Road, Cranage, Holmes Chapel, Cheshire, CW48HJ, Reino Unido
- 01477535808
- marketing@spinney.co.uk
- www.spinney.co.uk
4,7
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 2 semanas
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Very chaotic and excessiveivly long…
Very chaotic and excessiveivly long handover nobody seemed to know what was happening. Took over 6 hours with us kept waiting without any explanation from the staff. Having now got our caravan we have warranty issues that Spinneys are interested in sorting out. They always say “we’ll call you back” we are still waiting after several phone calls.
9 de abril de 2026
Resposta da Spinney Motorhomes & Caravans
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience, both during the handover process and with the subsequent warranty issues.
We understand how frustrating it must have been to experience such a lengthy handover without clear communication, and we apologise that we did not meet the standard of service you expected from us.
We are also concerned to hear about the difficulties you have encountered in getting your warranty concerns addressed. Please accept our sincere apologies for the lack of follow-up and communication.
To resolve this, a member of our team will contact you today to arrange a booking for your caravan to be inspected and for the outstanding issues to be addressed. We appreciate your patience and the opportunity to put things right.
Thank you for bringing this matter to our attention.
Colin cheers mate wicked job!
29 de maio de 2026
Resposta da Spinney Motorhomes & Caravans
Thank you for your fantastic feedback! We're delighted to hear that Colin did a great job and made such a positive impression.
We'll be sure to pass your comments on to him. Thanks again for taking the time to share your experience, and we look forward to seeing you again in the future.
Resposta da Spinney Motorhomes & Caravans
Thank you for your kind feedback. We are delighted to hear that you found our staff friendly, helpful, and supportive throughout your experience with us.
Your comments are greatly appreciated and will be shared with the team. Thank you for choosing us, and we look forward to assisting you again in the future.
Mark was very welcome very helpful …
Mark was very welcome very helpful made it very smooth
Neil on the handover was very helpful and thorough.
23 de maio de 2026
Resposta da Spinney Motorhomes & Caravans
Thank you for your lovely feedback. We are delighted to hear that Mark made you feel welcome and helped make the purchasing process smooth and enjoyable.
We're also pleased to know that Neil provided a helpful and thorough handover, ensuring you felt confident and well-informed.
We will be sure to pass on your kind comments to both Mark and Neil. Thank you for choosing us, and we wish you many happy adventures ahead.
Great customer experience
Great customer experience. Friendly efficient knowledgeable helpful staff, regardless of which Department
Was frustrated to experience some issues with the Caravan so soon off to collection however the service I received to take it straight in and deal with the issues was 1st Class and much appreciated
23 de maio de 2026
Resposta da Spinney Motorhomes & Caravans
Thank you for your kind feedback. We are delighted to hear that you had a great customer experience and found our team friendly, efficient, knowledgeable, and helpful across all departments.
We understand how frustrating it can be to encounter issues with your caravan so soon after collection, and we appreciate your understanding. We are pleased that our team was able to respond quickly and provide the support needed to resolve the issues promptly.
Your comments mean a great deal to us, and we are grateful for the opportunity to put things right. We wish you many enjoyable trips in your caravan and look forward to assisting you again in the future.
Really enjoyed our experience with…
Really enjoyed our experience with Spinney Cheshire. We saw a motorhome we liked at a different branch. John arranged to bring across for us to view, went through the necessary details and 2 weeks later we were part exchanging our campervan and driving away in our new motorhome. Handover day was great and special thanks to Neil who showed us around our new van. Thanks again to the team at Spinney.
22 de maio de 2026
Resposta da Spinney Motorhomes & Caravans
Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your experience with Spinney Cheshire and that the process of purchasing your new motorhome was smooth and enjoyable.
It's great to know that John was able to arrange for the motorhome to be brought across for you to view and guided you through everything you needed to know. We're also pleased that your handover day was such a positive experience and that Neil took the time to ensure you were familiar with your new motorhome.
We will be sure to pass on your kind comments to both John and Neil, as well as the wider team. Thank you for choosing Spinney, and we wish you many happy adventures in your new motorhome.
Excellent experience with Spinney…
Excellent experience with Spinney Cheshire from start to finish. The sales team member Mark was friendly and extremely helpful throughout the purchase of our motorhome. The technical handover by Hayley was outstanding — everything was explained clearly and thoroughly, with some top tips. Highly recommended for anyone considering a motorhome purchase.
18 de maio de 2026
Resposta da Spinney Motorhomes & Caravans
Thank you for your wonderful feedback. We are delighted to hear that you had an excellent experience with Spinney Cheshire from start to finish.
It's great to know that Mark provided friendly and helpful support throughout your motorhome purchase, and that Hayley's handover was both thorough and informative. We will be sure to pass on your kind comments to them both.
Thank you for your recommendation. We truly appreciate your support and hope you enjoy many happy adventures in your new motorhome.
Resposta da Spinney Motorhomes & Caravans
Thank you for taking the time to leave us your feedback. We're pleased to hear that our team was patient and helpful, and that we were able to provide you with a positive experience. Your comments are very much appreciated.
Ease of hanover and peace of mind
Simon made sure the purchase of my campervan was a stress free and professional process, all the more reassuring as it was completed while I was half way around the world in New Zealand.
Clive was brilliant during the hand over detailing the functionality of the van.
Many thanks to all involved - I love my new van.
21 de maio de 2026
Resposta da Spinney Motorhomes & Caravans
Thank you so much for your wonderful feedback. We’re delighted to hear that Simon made the purchase of your campervan such a stress-free and professional experience, especially while you were all the way over in New Zealand.
It’s also fantastic to know that Clive provided a brilliant handover and clearly explained all the functionality of your new van. We’ll be sure to pass your kind comments on to them both.
Thank you again for choosing Spinney, and we’re thrilled to hear you love your new van. We hope you enjoy many amazing adventures ahead.
What Amazing Service! Thank You!
Buying a Swift Voyager 540 from Spinney Warwick was an absolute delight from our first telephone call with Alan from Sales, a relaxed viewing, plenty of time to ask questions in person and afterwards via email. Alan and Jayne were wonderful during the process of buying the vehicle and extras that were added. Gary gave us a great handover on collection day too. All of this was faultless! However, what has really blown us away is how helpful Alan, Jayne and Mark in the Service department have been with snagging issues since our purchase! Emails have been answered quickly, phone calls returned promptly and nothing has been too much trouble! Even fairly basic questions have been patiently answered! Thank you all so much to all at Spinney Warwick! We carefully chose you because your reviews were so good but even then you have exceeded expectation! Thank you!!
1 de maio de 2026
Resposta da Spinney Motorhomes & Caravans
Thank you so much for your amazing feedback. We’re absolutely delighted to hear that your experience purchasing your Swift Voyager 540 from Spinney Warwick was such a positive one from start to finish.
Alan will be thrilled to hear your kind comments about his relaxed and helpful approach, and Jayne will really appreciate your praise for all her support throughout the buying process and arranging your extras. We’re also pleased to hear Gary provided a great handover experience on collection day.
What means even more to us is your feedback about the aftersales support you received from Alan, Jayne and Mark in our Service department. Providing ongoing help and support after purchase is incredibly important to us, so it’s wonderful to know the team responded quickly, kept communication flowing and were always happy to help with any questions or snagging issues.
Thank you again for choosing Spinney Warwick and for placing your trust in us based on our reviews. We’re delighted we were able to exceed your expectations, and we hope you enjoy many fantastic adventures in your new motorhome.
Great Staff
Great Staff, straightforward and understood exactly what I wanted.
Ryan was great to work with, easy going and flexible
18 de maio de 2026
Resposta da Spinney Motorhomes & Caravans
Thank you for your lovely feedback. We’re so pleased to hear that our team made the process straightforward and understood exactly what you were looking for.
Ryan will be delighted to hear your kind comments about his easy going and flexible approach. We really appreciate your support and hope you enjoy many wonderful adventures ahead.
Top staff. Real pleasure to deal with
Amazing dealer to buy a new motorhome from.
Brian Shanley who sold us the motorhome is a really great guy, friendly and obliging. Would also like to give a shout out Alan Rumney who did our handover. What a mine of information! He was really helpful. All the Spinney staff who we dealt with on pick up day were friendly. A credit to Spinney.
Would definitely recommend buying from Spinney Warwick.
Thanks
14 de maio de 2026
Resposta da Spinney Motorhomes & Caravans
Thank you so much for your wonderful feedback. We’re delighted to hear you had such a positive experience purchasing your new motorhome from Spinney Warwick.
Brian will be thrilled to hear your kind comments about his friendly and helpful service, and Alan will really appreciate your praise for the handover and all the helpful information he provided. It’s also fantastic to know that everyone you met on collection day made you feel welcome and well looked after.
Your recommendation means a great deal to us, and we hope you enjoy many amazing adventures in your new motorhome.
Excellent customer service
Excellent customer service. No problem when changing the pick up date. The running of the caravan fully explained and all questions answered. Would highly recommend. Our thanks to Barry.
21 de maio de 2026
Resposta da Spinney Motorhomes & Caravans
Thank you for your fantastic feedback. We’re delighted to hear you received excellent customer service and that changing your collection date was made easy for you.
It’s wonderful to know everything was fully explained during the handover and that all your questions were answered. Barry will be especially pleased to hear your kind comments and recommendation.
We hope you enjoy many happy adventures in your caravan and look forward to seeing you again in the future.
Thing we pointed out to fix we're not…
Thing we pointed out to fix we're not done on collection
24 de maio de 2026
Resposta da Spinney Motorhomes & Caravans
Thank you for your feedback. We’re sorry to hear that the items you had pointed out for repair were not completed by the time of collection.
We understand how disappointing and frustrating this must have been, especially when collecting your vehicle. Please accept our apologies for this experience. Customer satisfaction is very important to us, and your comments will be shared with the team so we can improve our processes moving forward.
We do appreciate you bringing this to our attention and hope we can restore your confidence in us going forward.
First class service
We were looked after & Barry one of the sales team was really helpful & communication when needed was great
Would definitely recommend Spinney caravan & motorhome x
23 de maio de 2026
Resposta da Spinney Motorhomes & Caravans
Thank you for your wonderful feedback. We’re so pleased to hear you were well looked after and that Barry was really helpful throughout your experience. It’s also great to know the communication and support when needed was spot on.
We truly appreciate your recommendation and we hope you enjoy many fantastic adventures ahead.
helpful and informative…
Neil was very helpful and informative with the handover
John was very friendly and gave us lots of advice
22 de maio de 2026
Resposta da Spinney Motorhomes & Caravans
Thank you for your lovely feedback. We’re delighted to hear that Neil was so helpful and informative during your handover, and that John made you feel welcome with his friendly approach and helpful advice.
We’ll be sure to pass your kind comments on to them both. Thank you again for choosing Spinney, and we hope you enjoy many wonderful adventures ahead.
Great service from William at the…
Great service from William at the Silverdale branch
18 de maio de 2026
Resposta da Spinney Motorhomes & Caravans
Thank you for your kind feedback. We’re so pleased to hear you received great service from William at our Staffordshire branch.
William will be delighted to know his help made such a positive impression. We really appreciate your support and hope you enjoy many fantastic adventures ahead.
Resposta da Spinney Motorhomes & Caravans
Thank you for your lovely feedback. We’re delighted to hear you received great service and found the handover of your caravan informative and helpful.
Making sure our customers feel confident and ready to enjoy their new caravan is very important to us, so it’s wonderful to know we delivered that for you. We hope you have many happy adventures ahead.
Honesty with the vehicle
Honesty with the vehicle, flexibility with the purchase timing, good communications
22 de maio de 2026
Resposta da Spinney Motorhomes & Caravans
Thank you for your kind feedback. We’re delighted to hear you appreciated our honest approach, flexible purchase process and clear communication throughout.
Providing a straightforward and helpful experience for our customers is very important to us, so it’s wonderful to know this came across during your purchase. We truly appreciate your support and hope you enjoy many happy adventures ahead.
Not disable friendly no after care and none completion of work
Today June 17 i recieved a lovely phone call from a lady Sally Horgan who contacted me a week before about my handle and asked me to leave it with her and today my handle issue was sorted It gad been ordered and Sally was posting it to me as I requested do i could get it professionally fitted as a long way to go back to Spinney. She explained the whole aftercare procedures and ordering the handle which if someone had taken the time in the first place it would of helped with the anxiety, but obviously not the mobility issue and the fall.
Sally Horgan Thank you for your help.
Thank you for your reply. Unfortunately I fell the first time I tempted to enter my new motorhome. Which was my dream motorhome and i was on the floor for quite a while i eventually managed with numerous help from family nembers to bum shuffle to step to be able to be assisted out this left me heartbroken as felt like a fool with no confidence in myself. So i bought myself a step with a handle to see if that would help me.
We have just come on our 2nd time out . I managed just to get in motorhome but for the next 5 days that we are away I will not be leaving motorhome in case I fall again .Have lost confidence in myself since my Initial fall. When we get back my husband will make contact if we haven't heard anything from yourselves
New
Went to Spinney advised by friends as they had a great experience with Spinney Deside.
Started of really well and sales man John Smith was good he was not pushy and we did a deal paid a deposit , and john Smith put on the sales invoice grab handle to be fitted due to me being disabled wheelchair bound alot of the time and second step alot higher would if given me additional suport and courage was even suggested by John Smith as on day of viewing I remained in my wheelchair as was not confident and did not want to fall as Spinney was extremely busy.So idea was brilliant.
Husband went to pick up motorhome and exchange ours. I recieve call from husband to say damp was found so needed to pay extra ,£1000 so I did this was advised that maybe I could get back from Autoguard who we had a year guarantee with did try but this was not the case did not cover damp .
Next thing no grab handle had been fitted told husband that they would do it if we came back as they needed to order one so oviously had ignored sales invoice.
Numerous phone calls emails still no grab handle not even been ordered.
Totally not disable friendly they have left a 61 year old lady disabled struggle to get in her new motorhome.
I have since bought a folding step with grip rail to assist me. If you are disabled then Spinney cheshire is not your place as they dont care they are great selling and even brag about sales they made day before we went but no after care .
4 de maio de 2026
Avaliação não solicitada
Resposta da Spinney Motorhomes & Caravans
Thank you for taking the time to share your feedback.
Firstly, we are pleased to hear that your initial experience with John was a positive one and that you felt comfortable throughout the sales process. However, we are very sorry to learn of the frustration and disappointment you have experienced since taking delivery of your motorhome.
We completely understand how important the grab handle is in supporting your mobility and confidence when accessing your motorhome, particularly given the circumstances you have described. We sincerely apologise that this was not fitted before collection and for the lack of communication that has followed.
Having reviewed the matter, we can confirm that the grab handle is now in stock. A member of our team will be contacting you shortly to arrange a convenient date for the fitment to be completed as soon as possible.
We are also sorry that the unexpected damp issue with your part exchange added further stress to the handover process. While we appreciate this was disappointing, the additional cost reflected the findings from our inspection at the point of exchange.
Your comments regarding our aftersales service and support for customers with accessibility requirements have been taken seriously and will be reviewed internally. We never want any customer to feel unsupported, and we regret that your experience has left you with that impression.
Thank you for bringing these matters to our attention. We look forward to resolving the grab handle installation for you and restoring your confidence in our service.
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