SpotHost Avaliações 25

O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

:) Accessible location, excellent parking, lovely apartment with lots of space and facilities. We decided to stay in and cancelled restaurants as we loved the chilled feeling of being there, a can an... Ver mais

Avaliado com 1 de um total de 5 estrelas

This company advertised on Booking.com. The holiday rental at Riverside Retreat in Glasgow was exceptionally filthy and broken. Neither Spothost nor Booking.com have shown any interest in resolving th... Ver mais

Avaliado com 5 de um total de 5 estrelas

We were new to AIRBNB and luckily we found spothost. They helped us optimise our listing, set realistic prizes and took our the complete management of our property. They were efficient and effecti... Ver mais

Detalhes da empresa

  1. Aluguel para férias
  2. Agência de Viagens

Informação fornecida por fontes externas variadas

SpotHost is an award-winning short-term rental management company in Glasgow and Edinburgh, eliminating your stress by allowing us to manage your property.


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

25 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

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Avaliado com 1 de um total de 5 estrelas

Advertising on Booking.com

This company advertised on Booking.com. The holiday rental at Riverside Retreat in Glasgow was exceptionally filthy and broken. Neither Spothost nor Booking.com have shown any interest in resolving this matter.

27 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic company that provides…

Fantastic company that provides exceptional service.
They communicate flawlessly , and i have complete
faith that my home is always .
it was all excellent services.!!
I can highly recommend.!!

29 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Spothost are spot on.

Spothost are a first class Airbnb management company,they will look after your property,your bookings,guest hosting.They are always contactable,they understand the business and make your life so much easier.Can’t praise them highly enough,great value for money.

2 de maio de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

ONE STAR IS ZERO STAR! BEWARE!!!

BEWARE! DO NOT USE THIS COMPANY! FIND SOMEWHERE BETTER!

My friends and I went stayed at river Clyde apartment near riverside last month for 2 night. Before that, I was told to paid for damaging despoit which I find is ridiculous for the amount of £250 is a lot.
So during our stay in apartment, it wasn’t this 100% clean, expiry instant coffee, already open tea bag pocket, no snacks… just nothing.

Bathroom is dirty with mould on tiles. The bedroom light is weak. And weirdly, all room have blinds but the beaded pull cords had been removed, it wasn’t fully cover all windows, mean people in other flat can see through or possibly spying.

I felt like what if the host deliberately remove it so they will not refund back my £250 due I ‘broke the beaded pull cord’. The host have plenty of time to fix it for our privacy cos we felt so exposed in bedroom. This is vicious plot!

When we going out for night and come back, we all smelled like someone had been smoking cigarettes in room, that make us feel uncomfortable cos I read reviews that this host can out of blue accuse you that you been smoking weeds so they can steal £250, hmmmm… They will doing anything deliberately to profit more for themselves

And I clearly see the pattern what they doing. They said they did refund but it never arrive in my card after 2 weeks, back and forth on chat online they do not want do anything but have an audacity tell me to report to fraud department!

9 de setembro de 2022
Avaliação não solicitada
logotipo da SpotHost

Resposta da SpotHost

Hello,

Thank you for taking your time to leave us feedback.

Although we appreciate your time, we completely refute your claims. The matter of fact was that you completely ignored the fine print or the terms and conditions which clearly stated that we require a damage deposit of £250 from our guests before the check-in. This deposit is returned to the guests after the check out if the property given left in acceptable state as per our terms and conditions.

We have a duty of care towards the listings under our management and we owe this care to our clients for whom we manage the properties. Just because you did not read the terms and conditions at the time of the booking does not mean we will make an exemption for you to exclude you from paying a deposit. As a gesture of goodwill, we also offered to cancel your booking free of charge if you did want to pay a deposit but we will never waive the deposit fee. However, you decided to stay and pay the deposit fee.

We always advice our guests to give around 10-14 days before they check the return of their deposit. After this period, we send you a confirmation of release and after this, it is between you and your bank to trace the payment as all banking systems vary and we will never know how long EXACTLY it will take for your money to appear back in your account.
We will of course assist your bank in tracing the payment should we require to.

If I can suggest something for the future:
1. Please do not book anything in the future without reading and understanding the terms and conditions on the booking platform.
2. Please be respectful to the Guest Experience employees of the company when you are disputing your incompetence as they are not the once who have set these rules.
3. Please do not leave these type of reviews based on your own mistakes as they are untrue.

I hope this sheds some further light on the situation for you. If you require any further assistance, please contact us and we will be delighted to assist.

Thank you.

The Management Team

Avaliado com 5 de um total de 5 estrelas

Lovely stay in east Glasgow

My family and I had a lovely stay at Edwina’s flat in East Glasgow. It’s conveniently located steps away from the beautiful Glasgow Green park and a 15 minute walk to the city center. The flat is very comfortable and stocked with plenty of towels and essentials including coffee/tea, and bathroom products. We would happily stay here again on a return trip to Glasgow!

6 de setembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommend - amazing service from day 1.

SpotHost are an incredible company offering an outstanding level of service. Their communication is faultless and I am 100% confident my property is always in safe hands.

Talha and his team do an amazing job maintaining my property and going above and beyond to support me when required. I can highly recommend their Short Term Let services, occupancy rates at my property are very high and their rates are extremely competitive.

5* Service

17 de março de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Good luck getting refunds

As a guest at one of their serviced apartments as part of their conditions i paid the requested damage fee of £250 which was to cover any costs for any damage that may occur during stay in said apartment. Agreement is that once stay at apartment has been completed and it has been confirmed that no damage was caused that i the customer would receive a full refund of £250. Despite payment being sent on 10/11 and having sent several emails i am still awaiting a reply to my emails and my refund. Clearly totally unprofessional way to run a business and i will we surprised if Spothost actually bother to reply to this review based on my past experience with them.

2 de dezembro de 2021
Avaliação não solicitada
logotipo da SpotHost

Resposta da SpotHost

Hi Stephen,

Thank for your feedback. We have looked into your case after your review and can confirm your deposit payment was released from our system. When customers make bookings for our properties, they are advised at the time of booking that although the deposit is released from our system when they check out (provided all is fine), the time it takes to lands back into the card or bank varies. The average time is 10-15 working days but it can take longer but we have no control over this, unfortunately. When the deposit is released from our system, the customer is notified by an email and you would also have this email from our payment provider.

I hope this sheds some light on how the payment\deposit system works but if you have any further questions, please do not hesitate to reach out.

Thank you,
SpotHost Management.

Avaliado com 5 de um total de 5 estrelas

Perfect base for trips out of town and visiting the city

:) Accessible location, excellent parking, lovely apartment with lots of space and facilities. We decided to stay in and cancelled restaurants as we loved the chilled feeling of being there, a can and cosy place. Very clean and generally well kept. Excellent communications. Did not bump up prices during COP26!
:( Could sleep four (we were two) but not enough crockery and cutlery for four. No tea towels.

3 de novembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I am extremely happy with the service…

I am extremely happy with the service that Spothost provide. I don’t think I could let my flat out without their excellent attention to detail, superb communication and hard work. Zain is incredibly patient and professional and has dealt with all of my queries quickly and efficiently.
To summarise, I cannot praise Spothost highly enough and would recommend them to anyone looking to let their flat out.

30 de setembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

SpotHost is a unique experience

Big thanks to the managing host, Aaron, from SpotHost, who reached us where our car broke down, to hand the keys and was very friendly offering us extra help and assistance in getting to the place. I can’t expect that a hotel stay would offer me the same sense of help. Once we reached the place he explained everything thoroughly. This experience was unique for me bcz having a host from SpotHost, I believe, had lessened the effect of what we’d gone through. I think it’s important for hosts to deal with SpotHost!

1 de junho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic company

I have been working with Spothost for a couple of years now and they have been amazing! They take the stress out of running an Air Bnb and deal with all communications, bookings, invoices, cleaning, greeting guests and so much more. They are also great value for money. I highly recommend them for anyone looking for a co-host.

12 de setembro de 2020
Avaliação não solicitada

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