You guys are shameless people who are running a scam casino which allow players to use bonus and deposit their hard earned money but not let them withdraw if they win. What a shame to say a player can... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Changing review from 4 to 5 out of 5 stars.... Super fast service and response, plus great casino and great game play,.... they are not locally based but they definitely outperform and expone... Ver mais
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Love this casino, lots of bonuses and the virtual assistants are very friendly and helpful have won a lot on this casino and always get extra for your money.
A empresa respondeu
Springbok Casino has a large variety of games. The promotions are amazing. I love the match deposit bonuses and of course the free bonus spins. Promotions are tops and the customer service Live... Ver mais
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Detalhes da empresa
Escrito pela empresa
Springbok Casino is South Africa’s leading online casino, offering a secure, fun, and locally-tailored gaming experience since 2012. With a strong focus on South African players, it brings a uniquely Mzansi vibe to the world of online entertainment. Players can enjoy over 350 high-quality games, including slots, progressive jackpots, and classic table games like blackjack, roulette, and poker. Powered by Real Time Gaming (RTG), the platform delivers smooth gameplay with excellent graphics across both desktop and mobile devices. Springbok Casino is fully optimised for mobile gaming, giving players the freedom to spin and win on the go. Whether you're using Android, iPhone, or Windows, the site runs seamlessly, with no compromise on quality or game variety. The casino supports safe and convenient banking, with local payment options such as EFT, credit/debit cards, and even Bitcoin. All transactions are processed in South African Rands (ZAR), making deposits and withdrawals simple and straightforward. New players can claim up to R11,500 in welcome bonuses, and regular promos include 300% match offers, cashback, and free spins. It’s all designed to keep the excitement going and help players get more out of every bet. With a solid reputation for fast payouts, 24/7 customer support, and fair play, Springbok Casino is a trusted favourite for players across the country.
Informações de contato
África do Sul
- www.springbokcasino.co.za
Infirmação importante
3,8
Muito Bom
309 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service
Great service. Your feedback is always promt
29 de outubro de 2025
Avaliação não solicitada
Resposta da Springbok Casino
Hi Jacques. Thank you for your review! We’re glad to hear you’re happy with our services. Wishing you lots of fun and good luck!
A new meaning to patience
To be honest, the games, the timing, the stroke of luck , the payout, the free games and everything is controlled by the casino, the players chance of winning is slim , let us just be honest.Then if you are fortunate,you can only withdraw R25000 week. That does not say a lot about your casino in my book, I will now have to wait 4 weeks to get my winnings paid back--surprise surprise.. I dont believe it benefits the casino as I likely would play back all the money if it was cashed out in total anyhow, now I must wait and you loose turnover. Is that good financial management? Is this the way you treat VIP's? Sadly so, makes one think
27 de outubro de 2025
Avaliação não solicitada
Resposta da Springbok Casino
Hi Willem. Thank you for sharing your thoughts. We understand that waiting for withdrawals can be frustrating and truly appreciate your feedback. We value your loyalty as a VIP and hope your future sessions bring plenty of enjoyment and good luck.
Springbok casino has so many exciting…
Springbok casino has so many exciting slots to choose from. The biggest thrill is hitting the free souls. I love playing at Springbok casino ❤️👌
16 de outubro de 2025
Avaliação não solicitada
Resposta da Springbok Casino
Hi Lee. Thank you for your review! We’re glad to hear you’re enjoying the exciting slots and the thrill of free spins. Wishing you lots of fun and good luck!
Super assistance
Super assistance
Wicked fun
Loads of games
Just live the kindness and professional assistance
25 de outubro de 2025
Avaliação não solicitada
Resposta da Springbok Casino
Hi Denicia. Thank you for your review! We’re thrilled to hear you’re enjoying the games and our support team. Wishing you lots of fun and good luck!
Resposta da Springbok Casino
Hi Marguerite. Thank you for sharing your thoughts. We understand that payouts can sometimes feel frustrating, and we appreciate your feedback. We hope your future sessions bring more enjoyment and smooth experiences.
Best online casino I played
Best online casino I played
14 de outubro de 2025
Avaliação não solicitada
Resposta da Springbok Casino
Hi Christo. Thank you so much for your kind words! We're happy to hear you consider us the best online casino you've played. ✨ We’re committed to keeping the experience fun and exciting for you. Good luck and enjoy your next game!
I have been waiting more than 5days to…
I have been waiting more than 5days to get verified so i can withdraw my profits. When i do a live chat, they are fast to reply but not helpful.
The slowest casino in the world when is come to giving you your money and verification
My username Everblueforex
22 de setembro de 2025
Avaliação não solicitada
Resposta da Springbok Casino
Hi again, Ndamulelo. We understand how frustrating delays can be and appreciate your patience. Account verification is required by regulations and helps keep the platform safe for all players. While our support team can’t process documents themselves, they’re there to guide you and confirm timeframes. We're still within the standard processing period, and your withdrawal request will be reviewed as soon as the verification is done. Thank you for your patience.
Don't waste money on the casino all…
Don't waste money on the casino all rigged never win
26 de setembro de 2025
Avaliação não solicitada
Resposta da Springbok Casino
Hi again, Imtiaz. We're sorry to hear you’ve been feeling this way. We understand how frustrating it can be when things don’t go your way. Your feedback is important to us, and we truly appreciate you taking the time to share your experience.
Awsome casino with great bonuses
Awsome casino with great bonuses. Payout period just takes a bit to long
16 de setembro de 2025
Avaliação não solicitada
Resposta da Springbok Casino
Hi Beenyamin. Thank you for your kind words! We're thrilled you’re enjoying the bonuses, and we appreciate your patience with the payout process. We’re working to make it as smooth and fast as possible - wishing you lots of luck ahead!
Virtual Card cannot be verified as Payment Method
I have been a Springbok Casino member since their existence. I have never withdrawn any winnings. However, I had won a small amount and decided to cash out, or rather TRY to cash out. Now, 3 weeks later, numerous emails and complaints and still no solution. The response via email is of no existence and customer care absolutely appalling. So, this all because I cannot send a photo of the physical card, due to me using the virtual card linked on my banking profile, and a screenshot is not accepted.
23 de agosto de 2025
Avaliação não solicitada
Resposta da Springbok Casino
Hi there. Thank you for your feedback, and we're sorry for the inconvenience caused.
We understand the frustration, especially with virtual card verification - but please don’t worry, it is possible to complete this process. We've already contacted the relevant department to prioritize your case, and you’ll be hearing from us shortly with a solution.
Thanks for your patience and for being a valued member of Springbok Casino.
I've been waiting for my documents to…
I've been waiting for my documents to be verified to do a withdrawal for over 5 days now and I still haven't gotten any feedback, I'm met with extremely rude customer service representatives who are saying there's nothing they can do.
I haven't gotten any update yet and your website is not very user friendly.
I would just like to make a withdrawal that's literally all but instead I have to wait!!!!!
29 de agosto de 2025
Avaliação não solicitada
Resposta da Springbok Casino
Hello Kodah. We are sorry to hear about your recent experience. We know this must be frustrating for you.
Our colleagues are doing their best to process account verifications as fast as they can, and you can expect an email from them today.
To clarify, our Customer Support team does not verify the accounts directly - they are there to provide you with updates or estimated timelines based on the information available. We are sorry if this was not communicated clearly or if the interaction felt anything less than respectful.
Your feedback about our website is appreciated and will be shared with the relevant teams to help us improve.
Thank you for your continued patience, and we hope you will be able to enjoy your winnings soon.
The playthrough doesn't make sense
The playthrough doesn't make sense
.... I played the whole night without sleep and its obvious in the last few thousands of the playthrough you dont win anything....sat up all night for nothing... Really disappointed.
30 de agosto de 2025
Avaliação não solicitada
Resposta da Springbok Casino
Hi Mershen. Thanks for your feedback. We’re sorry to hear you had a tough session. That said, it's great that you were able to enjoy extended gameplay with your bonus. If you ever feel tired or the fun starts to fade, we recommend taking breaks to keep the experience positive.
We hope your next session brings better luck 🍀. As always, we’re there to help if you need any support.
Be careful of accepting bonuses, any exceeding amount they will take without proper explanation
Don't just take money out of people's accounts, receiving money into bank account is very difficult from this platform
25 de agosto de 2025
Avaliação não solicitada
Resposta da Springbok Casino
Hi there. Thanks for sharing your thoughts. Just to clarify, the rules about maximum cash-out amounts on bonuses are always in our terms and conditions - it's important to check those before you accept any bonus to avoid surprises. If you ever have questions regarding withdrawals or anything else, our support team is ready to help out. We appreciate your feedback and hope to make your experience better going forward.
I had a good experience with the casino…
I had a good experience with the casino and all the staff are excellent and friendly they have a great customer service to all clients
23 de agosto de 2025
Avaliação não solicitada
Resposta da Springbok Casino
Hi Maureen. Thank you for your kind words! We’re glad to hear you had a great experience and that our team made a positive impression. We appreciate your membership and wish you lots of fun on the site.
Resposta da Springbok Casino
Hi David. Thank you for your nice words. We’re glad you’re enjoying the games - happy playing! 🎰
BEWARE: Drastic limits on big win withdrawals
I recently won a substantial amount on Springbok Casino. My first withdrawal of R25,000, the stated weekly limit, was processed successfully. However, when I attempted to withdraw another R25,000 today (as permitted after seven days), I was shocked to find I could only withdraw a maximum of R3,000, with the next withdrawal only allowed again in another seven days.
This effectively means that large wins can only be cashed out in R3,000 increments which stretches payouts over several weeks or even months. This practice is both unreasonable and deeply concerning.
Three days ago, I received an email from a Springbok Casino staff member confirming that I was “welcome to withdraw up to R25,000 a week.” Yet without warning, this was drastically reduced. I have sent multiple emails to their VIP client service and support teams but have received no response to these as of yet.
If I had known about these restrictive practices, I would never have played here. I have since discovered similar complaints about withdrawal limits being reduced to these low amounts from other players on Trustpilot. There also seems to be ambiguity under what law they operate as they are not based in South Africa but are in Curacao.
For a business that claims to be reputable (and who actively and frequently asks players to rate them on services like HelloPeter and Trustpilot), such actions raise serious questions about their integrity. In the past, I recommended them to others, but after this experience, I can only warn potential players to proceed with extreme caution.
14 de agosto de 2025
Avaliação não solicitada
Resposta da Springbok Casino
Hi Marge. Thank you for sharing your experience, and we appreciate your patience. We understand your frustration and regret any lack of clarity in the communication you received.
As outlined in our Terms & Conditions, "The weekly maximum withdrawal is R25,000. The Casino reserves the right to modify this limit as needed." While we aim to provide consistent and transparent information, we acknowledge that this situation may have caused confusion.
Our team is reviewing your emails and will respond as soon as possible.
I can simply not get hold of anyone
I can simply not get hold of anyone. They reply faster to review complaints than helping a customer its been 3 days my account is simply still not verified. I cannot withdraw my money. I want my money. I invest in them to get something out but it seems like they are trying to steel peoples money and make them addicted to their website and losing. This is not fair towards any gambler. Never have I ever expienced this on any other website. They dont reply to emails. The only number that is there is not working. So what are you people actually trying to do????? This is not fair. Im taking this up.with the national.gambling board to close your website
28 de julho de 2025
Avaliação não solicitada
Resposta da Springbok Casino
Hi Reinhardt. We're very sorry to hear about your experience and the frustration you've faced. Please rest assured, we take all concerns seriously and have no intention of withholding your funds. Our support team is currently reviewing your email and will respond as soon as possible. In the meantime, you're also welcome to reserve a scheduled call so we can assist you directly. We genuinely want to resolve this for you and appreciate your patience.
Absolutely the same as every other…
Update - so if just played out a R1000 becaise of your pathetic service, please close my account, you are not worrhy of the name "Springbok" or best of anything. You actuallt take all the fun out of a little guilty pleasure like gambling now and then. Cheers
Absolutely the same as every other online casino, withdrawing an absolute nightmare... screenshots, bank statements, selfies, utilities bills, ID photos, front and back (even if using a ID book?), bank card photos (even though i told them i used a virtual card and the bank does not allow screenshots)
They ALL just want you to give up and play out your winnings, that is the end goal. Good luck, you just cured me from online gambling... so good new for me, so much better going to a regular casino if you can.
30 de julho de 2025
Avaliação não solicitada
Resposta da Springbok Casino
Hi Corne. Thank you for your review. We understand that online gambling is not for everyone. There are some steps we need to take for security and compliance reasons, just like any other casino site. If you’d still like to complete the process, we’d be happy to assist you directly and try to make it as smooth as possible. Either way, we genuinely wish you the best, and we’re glad you’ve found clarity on what works best for you.
Long wait for payouts and beware of the smallprint...
The games are fun and payouts are okay just be aware of all the bonuses and free play. There are T&C's that will void your winnings payouts. Their payouts also take more than 3 business days much much longer than other SA based online casinos.
9 de julho de 2025
Avaliação não solicitada
Resposta da Springbok Casino
Hi LOOPY. Thank you for your great review. We are honored to be on your list of the best online gaming sites. 🥳You are right, it's important to adhere to the T&C so that we have a fair environment for all players. If you have any questions about the rules, our Support team is always happy to help.
Fast service
23 de julho de 2024
Avaliação não solicitada
Resposta da Springbok Casino
Hi Reghardt, thank you for your awesome rating and feedback. We are happy to hear that you were satisfied with our fast service. Enjoy the casino and best of luck in the games! 🎰🍀
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