Karen who assisted my in this application was like our little fairy god mother. Helping us in anyway she could in the simplest way. She made something that’s not the most enjoyable or easiest of tasks... Ver mais
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The team are very supportive and give you clear guidance throughout the application process. My Advisor Georgia was great, she called with any questions and offered advice on my business plan. Thank... Ver mais
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Didn’t enjoy my experience to be honest! Got sold to by a girl on the phone who promised this was a straight forward way of sourcing loans and grants! We then had ongoing chase emails reminding us t... Ver mais
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Everything went smoothly from start to finish. Our admin team and business manager Habib were incredibly helpful offering plenty of advice and support. The initial paperwork is quite extensive but if... Ver mais
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Detalhes da empresa
Escrito pela empresa
The Start Up Loans Company was established in September 2012, with a mission to help new and early-stage UK businesses access affordable finance and mentoring support.
Informações de contato
Steel City House, S1 2GQ, Sheffield , Reino Unido
- www.startuploans.co.uk
4,1
Muito Bom
496 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Start Up Loans
Hi Shaunna,
Many thanks for your clear and concise feedback, it is highly appreciated. 😊
We wish you the best of luck with your business.
Warm regards,
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
Quick and professional service with…
Quick and professional service with excellent support and help along the way.
12 de junho de 2025
Avaliação não solicitada
Resposta da Start Up Loans
Hi Louis,
Many thanks for your positive feedback.
We are thrilled to know that your Business Advisor provided a professional support and service throughout your application process.
We wish you the best of luck with your business.
Kind regards,
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
Great support throughout
Since the moment I applied for the loan, I have received help and guidance throughout the whole process. The application form is user-friendly, and I was kept informed at all times of the progress of my application. I am very pleased with the experience.
7 de junho de 2025
Avaliação não solicitada
Resposta da Start Up Loans
Hi Gina,
Many thanks for your positive comments!
It makes us really happy to know that had all the support you needed to complete your application, that you found it user-friendly and were kept informed throughout the whole process.
We wish you the best of luck with your business.
Kind regards,
Felipe
Senior Customer Service Advisor
Update - Misconduct,policy time-frames ignored & case Mishandled
UPDATE ON MY CASE.Read my previous reviews below
I asked,for a manager to call me back on Monday (02/May) and was assured someone would ring within three working days. It’s now Friday and I’ve had no call, no e-mail, not even an acknowledgement.
I have spent over 1 Month chasing this company regarding my apeal which was dismissed without through Investigation which was not done properly.
That’s particularly disappointing because your own Complaints Handling Policy says customers should “expect a reply from a SUL representative within two working days” and, if an issue can’t be resolved straight away, you will send a written acknowledgement within three working days and keep the customer updated until things are fixed, aiming for a full response within eight weeks.
Yet I have heard nothing.
None of those commitments have been met in my case.
I have now been Forced to taken action through other means.
My case was dismissed & ignored without proper review.
6 de junho de 2025
Avaliação não solicitada
Resposta da Start Up Loans
Hi Kamil,
Thanks for your feedback.
I’m sorry to hear that you didn’t get your call back on due time as requested, and that you are still chasing for an update on your appeal. Please be advised that appeals can take up to two weeks for an outcome to be reached, but sometimes it can take longer depending on the complexity of the case and the volume of cases our internal team is dealing with.
As mentioned before, If you haven’t heard from a senior member of the team, please do reach out to us via email at hello@startuploans.co.uk, so we can look at this for you.
Again, apologies for any inconvenience this has caused.
Kind regards,
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
Applying for a loan is never easy
Applying for a loan is never easy, however this was a great introduction to running a business. This entire process was helped along with my advisor, L.
She really pushed me to examine my proposal, focusing on the potential mistakes I could have made. I believe this is one of the best banking for SME experiences one could have, its an amazing product that's aimed at giving people's ideas reality.
Many thanks to all of the team who have helped me.
23 de maio de 2025
Avaliação não solicitada
Resposta da Start Up Loans
Hi Robert,
Many thanks for your feedback.
It makes us very happy to know that you had the support needed to obtain the funds. We also appreciate you pointing out the important role of your business advisor and the rest of the team supporting you with your application.
Best of luck with your business.
Kind regards,
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
My honest experience
I'm sharing an honest review based on my personal experience with obtaining a business loan. First and foremost, this review is entirely my own and not influenced in any way.
Before applying, I came across many negative reviews—mostly from people frustrated by loan rejections or unsatisfactory experiences with business advisors. However, my experience was quite different. I came fully prepared, ready to answer any question thrown my way. At the end of the day, building a business requires a solid understanding of your operations, goals, and financials. Being well-prepared not only boosts your confidence but also enables your business advisor to support you effectively.
If you're entering this process without a clear plan or knowledge of your business, it's unrealistic to expect strong guidance or the outcome you’re hoping for.
I began my loan application on April 17, and in just 28 days, everything was approved. I want to extend a sincere thank you to my business advisor, Sergio, and to the panel team for believing in the potential of my business.
Lastly, don’t let negative reviews shape your expectations—try it yourself and form your own opinion.
17 de maio de 2025
Avaliação não solicitada
Resposta da Start Up Loans
Hi Adam,
Many thanks for your comments! They reflect very well what is expected throughout the application process.
We’re glad to hear that you were fully prepared and ready for your application process, as that indeed helped reach an outcome sooner. Thank you also for pointing out the support you received from your Business Advisor Sergio and the approval panel to successfully obtain the funds.
We wish you the best of luck with your business.
Kind regards,
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
Very swift and very supportive
Very swift and very supportive throughout the whole process. I was given advice, recommendations, and lots of reassurance. Thank you James
13 de maio de 2025
Avaliação não solicitada
Resposta da Start Up Loans
Hi there,
We appreciate your feedback very much, many thanks!
We’re delighted to hear that your experience with your Business Support Partner was so positive. It’s great to know that your Business Advisor James provided such a valuable support to you.
All the very best with the business.
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
Thorough and efficient process!
Thorough and efficient process!
9 de maio de 2025
Avaliação não solicitada
Resposta da Start Up Loans
Hi Phillip,
Thanks for sharing your experience.
It is rewarding to know that you found the application process professional and efficient.
All the very best with the business.
Best,
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
The staff allocated to my file were…
The staff allocated to my file were professional and approachable. They handled my case skillfully with patience and valued my contribution. Their professionalism is of high standard.
They kept me updated on every step of the process, explaining everything requirement with clarity. They were always accessible and willing to support during the whole process.
9 de maio de 2025
Avaliação não solicitada
Resposta da Start Up Loans
Hi Jeanette,
Many thanks for your fantastic feedback!
It always makes us happy to hear that your Business Support Partner provided all the support you needed throughout your application process, and that this was delivered professionally and taking onboard your contribution.
Best of luck with your business!
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
Make your dreams come true
Everyone needs a little help. I have the idea of running my own business for years but only now is that dream becoming a reality. Being able to obtain some financial support to help get started, is the push I have always needed.
9 de maio de 2025
Avaliação não solicitada
Resposta da Start Up Loans
Hi Mark,
Your feedback is highly appreciated, many thanks. We’re glad to know that you had all the support you needed for your dreams to become a reality.
We wish you all the success with your business.
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
Feedback
Very happy with the proccess, very quickly and fast updated over the email.
7 de maio de 2025
Avaliação não solicitada
Resposta da Start Up Loans
Hi Dorota,
Thanks for your positive words. We are as happy as you knowing that your application process went so well.
Best of luck with your business.
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
Supported all the way
Supported all the way, keeping the process straight forward and relatively simple. Superb.
6 de maio de 2025
Avaliação não solicitada
Resposta da Start Up Loans
Hi RB,
Oh, we’re very glad to hear that you had such a positive experience, and we really appreciate your kind words.
We wish you the best of luck with your business.
Kind regards,
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
Disappointing Experience — Slow Communication and Waste of Time
I spent nearly two months working on my Start Up Loan application, submitting extensive documentation and following every request. Despite initially being told I was eligible, I was eventually declined based on something I was previously assured would not be an issue. It felt like the goalposts were moved halfway through the process.
The communication throughout was very slow.
It’s incredibly frustrating to have invested so much time and effort into an application that, in the end, was never truly viable under their criteria. A process that should have taken no more than two weeks dragged on for nearly two months. I found the overall service to be inefficient, inconsistent, and not respectful of applicants’ time.
I hope this feedback helps others approach the process with caution and encourages the team to improve clarity and responsiveness in the future.
2 de maio de 2025
Avaliação não solicitada
Resposta da Start Up Loans
Hi Bogdan,
I am very sorry to hear about your disappointing experience. I understand that dedicating so much time and effort to your application to then be made ineligible must be very frustrating. I’m also sorry to hear that you found the service provided by your Business Support Partner inefficient, inconsistent and disregarding with your own time.
Please be advised the application process might require, depending on your particular circumstances and business, several documentations; and that on average the time frames to reach an outcome on the application can take indeed 4-8 weeks. Also, passing the initial credit check to further assess your eligibility does not guarantee the success of the application as a further assessment to look at the sustainability of your business, its viability and your personal afforability must be completed.
We do appreciate your feedback and will forward it to our partners, but if you want to discuss this further please feel free to reach out via email at hello@startuploans.co.uk
Kind regards,
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
Very happy with the process,wish the…
Very happy with the process,wish the process was quicker but still well worth the wait,my mentor Habib was amazing constantly keeping me updated over the phone or email,definitely recommend
15 de abril de 2025
Avaliação não solicitada
Resposta da Start Up Loans
Hi Emil,
Many thanks for your feedback.
We understand that ideally the process could be quicker, however due to the volume of applications it generally takes 4-8 weeks to reach an outcome – I will feed his back to the team nevertheless.
In the same time we’re glad to know your application was successful and that your business advisor Habib provided you with the support you needed.
We wish you best of luck with your business.
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
Suzy has been exceptional in the time…
Suzy has been exceptional in the time she has given me in order to complete the loan. Her attention to detail, her kindness and her knowledge have been incomparable. She has really helped to relive the stress of the process and it has proven seamless with her help and guidance
11 de abril de 2025
Avaliação não solicitada
Resposta da Start Up Loans
Hi Kerensa,
Many thanks for your positive words!
We are thrilled to know that your Business Advisor Suzy provided such an exceptional service to help you complete your application.
We wish you all the best with your business.
Best,
Felipe
Senior Customer Service Advisor
Start up loans
I think they understand the process very well and they provide you with all the tools and assistance necessary.
10 de abril de 2025
Avaliação não solicitada
Resposta da Start Up Loans
Hi Le,
Many thanks for your feedback.
We are happy to know that you had all the support you needed throughout your application process.
We wish you best of luck with your business.
Best regards,
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
Absolutely amazing team and i thank my…
Absolutely amazing team and i thank my business advisor Karl Willetts for being there all the way and he has supported me and my husband with the loan and greatful for the help and i thank everyone else from Biz Bank for the help making this happen for me
Definitely recommend for new startup business who want to build up they new venture 💯
3 de abril de 2025
Avaliação não solicitada
Resposta da Start Up Loans
Hi Neelam,
Many thanks for your positive comments and recommendation!
It truly motivates us to know that you and your husband had a great application experience and that you had all the supported you needed from your business advisor Karl Willetts and BizBritain.
We wish you all the best with your business venture.
Kind regards,
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
Thanks a Million for your kind Support.
When I applied for a start up loan for my business I did not know what to expect. Nicole Lilley was assigned to me as my Business Adviser and right form the very start her professional way she handled my account and her kind gentle voice made me comfortable to be able to ask her any questions and she really took her time to explain the whole process to me and any queries I had. She always said, just come back to me if you need any help and she was indeed very helpful. I really appreciate the time and effort and support. I especially like the fact that I could contact her at anytime through the portal or if urgent via phone with extension number. All in all the process was made smooth by her and I was successful in getting the start up loan for my business. I was provided with guides, tutorials and excel docs which help me complete my business plan, cash flow etc. I would have struggled without this support from Biz Bank. Thank you very much to Nicole and also to the staff at British Business Bank for making this possible.
31 de março de 2025
Avaliação não solicitada
Resposta da Start Up Loans
Hi Kenny,
Thank you so much for your kind words!
We're happy to hear that you had such a positive experience from start to finish. We are also glad to know that your Business Advisor Nicole Lilley provided you with all the support you needed throughout the application process, and that she was always available for you.
We really appreciate your feedback and it’s motivating to know that we are providing a helpful service. Thanks again and we whish you all the success with your business!
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
Paul Toner was very understanding and…
Paul Toner was very understanding and informative of the whole process. He offered great advice and clarity on what my best options were. Very responsive via phone calls and Emails and kept me updated on what I had to submit forward on my application. Great stress-free experience and happy to have chosen BSL
12 de março de 2025
Avaliação não solicitada
Resposta da Start Up Loans
Hi James,
Many thanks for your feedback.
It makes us happy to know that your Business Advisor Paul was understanding about your needs and kept you informed throughout the application process. It's great to know that his advice and responsiveness made your experience stress-free, and that you felt supported every step of the way.
We wish you best of luck with your business.
Kind regards,
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
Jhaenelle Gray is a superb business…
Jhaenelle Gray is a superb business advisor/loan officer. The support I received was thorough and very well explained. The guidance and templates were very straight forward, you literally only need to ensure you take the time out to read with understanding and genuinely have a good business plan.
Jhaenelle is a great professional example and I believe is an asset to the company and the experience was educational.
I would like to say Thank You to Jhaenelle Gray, Start-UP-Loans you guys are doing a great job, I can now meet my opening date.
There Is Hope!
Alicia🙏🏾
11 de março de 2025
Avaliação não solicitada
Resposta da Start Up Loans
Hi Alicia,
Thanks a lot for your kind words!
We're thrilled to know that you received all the support you needed to complete your application, from the useful guidance provided by your Business Advisor Jhaenelle, to the free templates available in our website that you took the time to read, understand and complete. It is also great to know that you found the experience educational, and hopefully this will have a positive impact on the development of your business.
We wish you a great success on your opening date.
Warm regards,
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
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