We visited this morning and had an amazing experience. We had Saber looking after us and he was fantastic! Explained everything in detail and very friendly! Couldn’t have asked for better service. Hig... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
One is always nervous when having dialogue with car salesmen as we are all familiar with the character portrayed by George Cole’s Arthur Daley. I need not have worried Les Hornsby was a perfect gen... Ver mais
A empresa respondeu
I have been after a Peugeot Expert van for weeks. I have struggled to find the right van until I went to see Paul Phillips at Stellantis, and Paul managed to track down a van with warranty and the co... Ver mais
A empresa respondeu
Been a customer with Peugeot for last 7 years . I ordered a part personally at the dealership. Was told to pick it up at 3pm.When the time came to pick it up , no one new about my order. Very rude,pa... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.
Informações de contato
91 Abbey Lane, LE4 5QU, Leicester, Reino Unido
- 0116 268 8699
4,7
Excelente
74 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I was looking for a certain car and you…
I was looking for a certain car and you contacted me and found the perfect car,the service was really good and would recomend you again.
7 de novembro de 2025
Avaliação não solicitada
Resposta da Stellantis &You UK - DS Store Leicester
Good Afternoon Malcolm
Thank you so much for your kind words and recommendation.
We’re delighted to hear that we were able to help you find the perfect car and that you were happy with our service.
Your feedback means a lot to us, and we look forward to assisting you again in the future.
Kind Regards
David
General Manager
Genuine care and professionalism
I had a really positive experience at Stellantis & You Leicester thanks to Les Hornsby. While my car was being looked at, he was extremely polite and welcoming, making what could have been a long wait so much easier. He went out of his way to make me feel comfortable, offering drinks, checking in regularly on the progress of my car, and keeping me updated throughout. He showed genuine care and professionalism. Thank you to Les for going above and beyond!
15 de setembro de 2025
Avaliação não solicitada
Resposta da Stellantis &You UK - DS Store Leicester
Good Afternoon Iyesha
Thank you so much for taking the time to share your positive experience at Stellantis &You Leicester.
We’re delighted to hear that Les made such a difference to your visit with his professionalism, care, and attentiveness.
Providing a welcoming and comfortable environment is very important to us, and it’s wonderful to know that Les went above and beyond to keep you informed and at ease.
We’ll be sure to pass on your kind words to him, and we look forward to welcoming you again in the future.
Kind Regards
David
General Manager
Everyone was so helpful and polite
Everyone was so helpful and polite. Made everything so quick and easy for me. They couldn’t have done enough. Really good experience, especially Les. Lovely guy
15 de setembro de 2025
Avaliação não solicitada
Resposta da Stellantis &You UK - DS Store Leicester
Good Afternoon Nicole
Thank you so much for your kind words and wonderful feedback.
We’re delighted to hear that our team made the process quick and easy for you.
It is fantastic to know that Les made such a positive impression.
We’ll be sure to share your comments with him and the rest of the team.
Your recommendation means a lot to us, and we look forward to welcoming you back in the future.
Kind Regards
David
General Manager
Excellent service
I wanted a Peugeot 308 car from another branch , so asked if they could bring it to Leicester because it closer and the staff were so lovely ,in-fact better then Sheffield and Doncaster where I looked, Les told me not a problem to bring my 308 to Leicester ,Les Hornsby and Gary ianson made it happen, I was over the moon with the level of communication , they even work Sundays bless them, I did need a service which was sorted too thanks Gary, les even pick up my car and left a courtesy car and returned it to me , I absolutely love my car and I have had a great experience thank you Les and Gary, I would highly recommend Peugeot on Abbey Lane , and I hope Les and Gary get recognised for their efforts and the superb service! This has to be worth 5 stars ⭐️
19 de setembro de 2025
Avaliação não solicitada
Resposta da Stellantis &You UK - DS Store Leicester
Good Afternoon Carrie
Thank you for the time that you have taken to review our Sales Department.
I am delighted that both Les & Gary have provided you with excellent levels of customer service.
I will personally thank both Les & Gary for the service that they have provided you on your visit.
Thank you very much for the 5* Review that you have awarded our dealership.
We look forward to welcoming you back in the near future.
Kind Regards
David
General Manager
Les Hornsby and the team at Stellantis…
Les Hornsby and the team at Stellantis & You Alfa Romeo & DS Leicester. Did an amazing job with getting me my DS7 they were very accommodating and helpful with delivery of my car, 5 Star service I would highly recommend them and will be returning in the future.
Many Thanks
12 de setembro de 2025
Avaliação não solicitada
Resposta da Stellantis &You UK - DS Store Leicester
Good Morning Luke
Thank you for the time that you have taken to review our DS Sales Department.
I am delighted that Les has provided you with excellent levels of customer service.
I will personally thank Les for the service that he has provided you on your visit.
Thank you very much for the 5* Review that you have awarded our dealership.
We look forward to welcoming you back in the near future.
Kind Regards
David
General Manager
Poor communication, wasted trip
Booked a test drive of a DS No. 8 in Leicester. I received a call back within a few minutes to confirm the booking and to take details of my car for a potential trade in.
I made my way to the showroom to find an empty showroom. Radio was playing, laptop was open, but no one was there. Waited 15 minutes then went to the Stellantis unit next door. They told me that the DS person was out on a test drive and that the car I have booked wasn't available. Given I had driven all the way there I asked what I could do. There was no attempt at customer recovery. I was told that it wasn't Leicester's fault but the central call centre. I called them. They connected me back to Leicester who again couldn't help. They couldn't tell me when the car would arrive for them to arrange a test drive. Meanwhile test drive slots remain on their website. I've just checked and there are plenty of slots this week even though the car is not there.
I know that mistakes happen, but really frustrating that there was no attempt of customer recovery and no effort to retain me as a potential customer. The whole time we were there, no staff members appeared in the DS showroom so I didn't manage to speak to any of the DS team.
I'm not minded to make a significant purchase from Stellantis given their lack of interest in me as a potential customer.
14 de setembro de 2025
Avaliação não solicitada
Resposta da Stellantis &You UK - DS Store Leicester
Good Afternoon Mr Haggan
Please accept my sincere apologies for the issues that you experienced.
I will carry out an investigation as soon as possible to review the issues that you have identified.
As soon as I have all of the information, I will contact you to discuss.
Once again, please accept my sincere apologies.
Kind Regards
David
General Manager
Safety Recall - Takata Airbags
Excellent and friendly customer service. My car was booked in and fixed very promptly after I was notified of the faulty airbags recall.
Thank you Stellantis &You Leicester. Great team work.
3 de julho de 2025
Avaliação não solicitada
Resposta da Stellantis &You UK - DS Store Leicester
Good Morning Karen
Thank you for the time that you have taken to review our dealership.
We very much appreciate the 5* Review that you have awarded us.
We look forward to welcoming you back to the dealership in the near future.
Kind Regards
David
General Manager
Friendly and helpful
Sab was very friendly and professional in the way he spoke to me and dealt with my queries. Was very patient and pleasant, also called me back, excellent service will deal with them again and would recommend them
15 de maio de 2025
Avaliação não solicitada
Resposta da Stellantis &You UK - DS Store Leicester
Good Morning
Thank you for the time that you have taken to review our dealership.
I am delighted that Saber has provided you with excellent levels of customer service.
I will personally thank Saber for the service that he delivered to you.
Thank you very much for the 5* Review that you have awarded our dealership.
We look forward to welcoming you back in the near future.
Kind Regards
David
General Manager
Excellent
Went for a test drive for DS 3 Crossback and to purchase it. Paul was very helpful, very knowledgeable, patient and attentive to help us navigate though all the intricacies of part exchange and car finances. This is my second car from Stellantis, and have always had a 5 star experience from the car sale team, customer service team, and the garage team. Extremely friendly, and always happy to help.
30 de abril de 2025
Avaliação não solicitada
Resposta da Stellantis &You UK - DS Store Leicester
Good Afternoon Miss Harris
Thank you for the time that you have taken to review our Sales Department.
I am delighted that Paul has provided you with excellent levels of customer service.
I will personally thank Paul for the service that he has provided you.
Thank you very much for the 5* Review that you have awarded our dealership.
We look forward to welcoming you back in the near future.
Kind Regards
David
General Manager
Ask for Saber!
I've been looking for a new car for a while and have therefore visited quite a few showrooms. Undoubtably the entire experience here was fantastic from start to finish. From beginning to end I was welcomed and well taken care of. I want to give a special mention to Saber, who was absolutely brilliant throughout the process.
Saber was incredibly knowledgeable, patient, and attentive. He answered all my questions clearly, guided me through my options, and made sure I felt confident and comfortable with my potential purchase. Thanks to his professionalism and genuine care. Obviously, I love the car and can't wait to finalise the purchase.
I highly recommend Alfa at Leicester to anyone looking for a reliable, trustworthy place to buy a vehicle. Thank you again to Saber for such a great experience!
26 de abril de 2025
Avaliação não solicitada
Resposta da Stellantis &You UK - DS Store Leicester
Good Evening
Thank you for the time that you have taken to review our Sales Department.
I am delighted that Saber has provided you with excellent levels of customer service.
I will personally thank Saber for the service that he has provided you.
Thank you very much for the 5* Review that you have awarded our dealership.
We look forward to welcoming you back in the near future.
Kind Regards
David
DS Automotive Store, Leicester 👍
A great welcome by Saber who know the brand inside out....no hard sales, just an easy pleasant visit. Showroom is very professionally set out with a good sample of the DS models....have to say i couldnt believe how premium the cars are for what seems a below average price
9 de abril de 2025
Avaliação não solicitada
Resposta da Stellantis &You UK - DS Store Leicester
Good Evening Martin
Thank you for the time that you have taken to review our DS Automotive Store.
I am delighted that Saber has provided you with excellent levels of customer service.
I will personally thank Saber for the service that he has provide you.
Thank you very much for the 5* Review that you have awarded our dealership.
We look forward to welcoming you back in the near future.
Kind Regards
David
General Manager
I highly recommend it
I highly recommend it. A great service, my chosen car was waiting for me, Paul did a great job, because now my DS7 is at my home. Mr. Paul gave me a long time to see the car without hurrying. what I needed. Communication was great both via email and telephone. I am very happy. Thank you Paul
3 de março de 2025
Avaliação não solicitada
Resposta da Stellantis &You UK - DS Store Leicester
Good Morning Karolina
Thank you for the time that you have taken to review our Sales Department.
I am delighted that Paul has provided you with excellent levels of customer service.
I will personally thank Paul for the service that he has provide you.
Thank you very much for the 5* Review that you have awarded our dealership.
We look forward to welcoming you back in the near future.
Kind Regards
David
General Manager
We had a great service from Paul when…
We had a great service from Paul when buying a new car from DS Leicester. He talked us through the various models available in the DS range and informed us of the different options to purchase one. Nothing was too much trouble for him and he has been a great help in deciding which model to go for. Thanks again !
17 de fevereiro de 2025
Avaliação não solicitada
Resposta da Stellantis &You UK - DS Store Leicester
Good Evening Glyn
Thank you for the time that you have taken to review our DS Sales Department.
I am delighted that Paul has provided you with excellent levels of customer service.
I will personally thank Paul for the service that he has provide you.
Thank you very much for the 5* Review that you have awarded our dealership.
We look forward to welcoming you back in the near future.
Kind Regards
David
General Manager
Paul made it so simple he did…
Paul made it so simple he did everything he could do help me get a great car
10 de fevereiro de 2025
Avaliação não solicitada
Resposta da Stellantis &You UK - DS Store Leicester
Good Morning Larry
Thank you for the time that you have taken to review our Sales Department.
I am delighted that Paul has provided you with excellent levels of customer service.
I will personally thank Paul for the service that he has provide you.
Thank you very much for the 5* Review that you have awarded our dealership.
We look forward to welcoming you back in the near future.
Kind Regards
David
General Manager
made a stressful time very easy to solve
Sohail has been excellent, couldn't have asked for more. Several times he went away and got back to me very quickly for questions I had on a vehicle, and checked in regularly to understand my finance process. When a date was arranged to collect the car, he very helpfully organised a lift from the train station as the site is further out of town. Friendly, knowledge, and would highly recommend purchasing here to anyone considering it.
11 de janeiro de 2025
Avaliação não solicitada
Resposta da Stellantis &You UK - DS Store Leicester
Good Evening Alexandra
Thank you for the time that you have taken to review our DS Sales Department.
I am delighted that Sohail has provided you with excellent levels of customer service. I will personally thank Sohail for the service that he has provide you.
Thank you very much for the 5* Review that you have awarded our dealership.
We look forward to welcoming you back in the near future.
Kind Regards
David
General Manager
No hassle first class service
First. Class service very professional very smooth transaction very pleased
19 de dezembro de 2024
Resposta da Stellantis &You UK - DS Store Leicester
Good Morning Ken
Thank you for the time that you have taken to review our dealership.
I am delighted that you have received excellent levels of customer service.
Thank you for the 5* Review that you have awarded our dealership.
We look forward to welcoming you back in the near future.
Kind Regards
David
General Manager
Sohail was an excellent salesperson
Sohail was an excellent salesperson! He kept me updated throughout the process, sending photos and explaining every step along the way. He made the car-buying experience smooth and enjoyable. I highly recommend visiting this garage!
26 de novembro de 2024
Avaliação não solicitada
Resposta da Stellantis &You UK - DS Store Leicester
Good Afternoon Andy
Thank you for the time that you have taken to review our Sales Department.
I am delighted that Sohail has provided you with excellent levels of customer service.
I will personally thank Sohail for the level of service that he has provided you.
Thank you very much for the 5* Review that you have awarded our dealership.
We look forward to welcoming you back in the near future.
Kind Regards
David
General Manager
Super happy
Overall, I had a really great experience. Spencer, as always, was really polite, helpful and most importantly, very professional. He took the time to show me in and around the car and its features. I couldn't have done it without all his help.
Honestly, as mentioned before, I really couldn't have asked for more and he couldn't have done anymore. Me, I'm super happy! I really, really, really love my new purchase. Very pleased and great accessibility getting in and out of my perfect dream car, which is (very vital for me).
In fact, I'm still buzzing! Vroom-Vroom!!!
25 de outubro de 2024
Resposta da Stellantis &You UK - DS Store Leicester
Good Evening Doreen
Thank you for the time that you have taken to review our Sales Department.
I am delighted that Spencer has provided you with excellent levels of customer service.
I will personally thank Spencer for the level of service that he has provided you.
Thank you very much for the 5* Review that you have awarded our dealership.
We look forward to welcoming you back in the near future.
Kind Regards
David
General Manager
Fantastic service - Solhail
Visited DS Leicester for a test drive. I had an appointment with Sohail who was absolutely fantastic. He talked me through different models in the DS range.Sohail was very knowledgeable and answered all my questions.
He made sure I was making an informed decision about my purchase. Happy to say I bought a DS4.Sohail is definitely on my Christmas card list!! 🙌🙌🙌🙌👍👍👍👍
2 de outubro de 2024
Avaliação não solicitada
Resposta da Stellantis &You UK - DS Store Leicester
Good Morning Amanda
Thank you for the time that you have taken to review our DS Sales Department.
I am delighted that Sohail has provided excellent levels of customer service.
I will personally thank Sohail for his attention to detail and prompt attention.
Thank you very much for the 5* Review that you have awarded our dealership.
We look forward to welcoming you back in the near future.
Kind Regards
David
General Manager
Excellent service
Excellent service from Sohail, all questions asked, broke down all information to make it easier and clearer to understand, I would give a full 10/10 if possible and recommend here for people interested in DS vehicles.
30 de setembro de 2024
Avaliação não solicitada
Resposta da Stellantis &You UK - DS Store Leicester
Good Evening Callum
Thank you for the time that you have taken to review our DS Sales Department.
I am delighted that Sohail has provided excellent levels of customer service.
I will personally thank Sohail for his attention to detail and prompt attention.
Thank you very much for the 5* Review that you have awarded our dealership.
We look forward to welcoming you back in the near future.
Kind Regards
David
General Manager
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.