Stellisons Electrical Avaliações 

2.049
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We have purchased many things from Stellisons over the years, from fridge freezers to kettles and washing machines to radios. The staff are always so knowledgeable and quietly helpful. We never feel p... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

After having 3 fridge freezers go wrong in a short time, my new frost free fridge freezer arrived nice and early and was put in place in my kitchen. The delivery driver told me to let it stand for 4... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We were in a muddle freezer had broken down and needed a new one . Within the hour we had phoned Colchester store picked up new freezer . They made a problem seem non existent well done to the staff t... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Over many years we have bought all sorts of appliances from Stellison's Brentwood store. Last week our washing machine broke down a couple of days before our Grandchildren were due to come down... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Eletrodomésticos
  2. Loja de Eletrônicos
  3. Loja de móveis para cozinha
  4. Loja de utensílios de cozinha
  5. Loja de Televisão

Sobre Stellisons Electrical

Escrito pela empresa

Stellisons is a family company that has been trading since 1962. With stores in Essex, Kent, and Suffolk offering electrical appliances and home entertainment products from all the major manufacturers. We are approved suppliers of AEG, Beko, Belling, Blomberg, Bosch, Caple, Dyson, Fisher & Paykel, Haier, Hisense, Hoover, Hotpoint, LG, Liebherr, Miele, Neff, Ninja, Quooker, Rangemaster, Samsung, Shark, Sony, Siemens, Smeg, Sony, Stoves, Zanussi, Zenith plus many more. Stellisons offer local friendly stores to visit which offer competitive pricing as well as a full delivery and installation service. With the cost of living causing everyone to look at saving money and energy Stellisons can help. Come in store and ask how changing an appliance can save you money and help the environment too. As members of Euronics, the European buying group, Stellisons are able to compete with all the major retailers and never like to be beaten on price and service. If you see an item cheaper elsewhere give us a call or drop us an email and we will endeavour to help you.
Contact Us
Stellisons also have a website which can supply all the items that are shown in store as well as a further range of products available to order. Feel free to browse the site and see what Stellisons can offer.
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Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 94% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(2.049)

336 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

My wife and I got exactly what we…

My wife and I got exactly what we wanted, were served by Ollie and the 2 young men who delivered and installed the machines were prsentable and did the job WITHOUT any problems. Furthermore we are really happy with the machine, and will recommend your company to others.

29 de abril de 2026
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Resposta da Stellisons Electrical

Hi, thank you for the wonderful review.
It’s great to hear you're happy with the new machine,thank you so much for the recommendation.

Avaliado com 5 de um total de 5 estrelas

A very good experience shopping in…

A very good experience shopping in Stellisons for a cooker. All staff are extremely helpful. Although the cooker I wanted was not in store Ben ordered it to be delivered. Only delay was because of the Easter bank holidays.

22 de abril de 2026
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Resposta da Stellisons Electrical

Thanks for the great review.
We're so glad the team could help you find the right cooker. It’s great to hear Ben took care of that order for you, and we appreciate your patience with the bank holiday timing.

Avaliado com 5 de um total de 5 estrelas

Always a good shopping experience

Always a pleasure shopping at Stellisons in Canterbury. Have purchased several white goods, TVs and smaller items over the years and it's a world apart from the high street operations. Staff more knowledgable, less rushed and less salesy. Prices perfectly reasonable too. My first port of call.

23 de junho de 2025
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Resposta da Stellisons Electrical

Hi, thanks for the lovely feedback,and fantastic 5-star review , We're so pleased to be your first port of call in Canterbury.

Avaliado com 5 de um total de 5 estrelas

The guy in the Chelmsford shop was very…

The guy in the Chelmsford shop was very helpful. I went in many takes with different questions before I bought my hob and oven. He was very patient with me.
Unlike the guy in the Brentwood shop who was rude and and very unhelpful. I wouldn't have bought anything from him.

1 de abril de 2026
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Resposta da Stellisons Electrical

Thank you for your kind words We’re so glad to hear the team in Chelmsford took the time to help you find the perfect hob and oven.
We’re very sorry to hear about your experience in Brentwood, as that definitely isn’t the standard we aim for. We’ll be sure to pass your feedback along to the relevant managers to ensure it’s addressed.

Avaliado com 5 de um total de 5 estrelas

Purchasing American style fridge/freezer - perfect Stellisons

Purchasing American style fridge/freeze, replacing my similar 15 year old device. Sales staff knew their products well, great price, delivered when required, very good install team, patient, and helping house door removal and plumbing in (not the easiest installation). Don't go to Curry's when you can go to the experts - Stellisons. Brian

16 de abril de 2026
Avaliação não solicitada
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Resposta da Stellisons Electrical

Thanks for the fantastic review
We're so glad we could help and get your new American-style fridge-freezer sorted,and thank you for choosing Stellisons

Avaliado com 5 de um total de 5 estrelas

A**** professionalism

As always professional advice on my purchase and collection process - always use Stellisons for any household goods needed.

12 de abril de 2026
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Resposta da Stellisons Electrical

Hi, thanks for the great review
We’re so glad to hear you had another professional experience with us. We really appreciate your continued loyalty and look forward to seeing you again for your next household purchase.

Avaliado com 5 de um total de 5 estrelas

Great company to deal with

Very helpful on the phone to help choose the correct appliances and delivery was perfect too.

11 de abril de 2026
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Resposta da Stellisons Electrical

Thank you so much for your fantastic 5 star review.

Avaliado com 5 de um total de 5 estrelas

Great service

Friendly, helpful, abd deaf awareness. I'm pleased how i was treated.
Defintely go back next time for washing machine.

9 de abril de 2026
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Resposta da Stellisons Electrical

Thank you so much for your 5-star review.

Avaliado com 4 de um total de 5 estrelas

9 out of 10

Excellent service but no bodies perfect! Would purchase from them again.

2 de abril de 2026
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Resposta da Stellisons Electrical

Thankyou so much for your review.

Avaliado com 5 de um total de 5 estrelas

American FF purchase

With Jack's friendly help from the HX store I ordered an American fridge freezer. He helped with measurements and choice of replacement. The delivery guys were equally professional, friendly and efficient with a rather tricky installation! Apart from the phone being redirected to a different store when busy I was happy with the service,

2 de abril de 2026
Avaliação não solicitada
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Resposta da Stellisons Electrical

Thank you for your fantastic review.
We will be sure to pass your praise on to jack at our Hornchurch /Bentwood store.

Avaliado com 5 de um total de 5 estrelas

Excellent

Service was prompt, informative and well advised, made spending my money almost a pleasure

31 de março de 2026
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Resposta da Stellisons Electrical

Thank you so much for your fantastic 5 star review.

Avaliado com 2 de um total de 5 estrelas

Good products, good prices, poor customer service.

Great range of products and very competitive prices, and prompt delivery, but let down by poor service by the delivery team. One of the people delivering my product was ignorant, rude and sarcastic, and I very nearly told them to load the machine back onto the van and take it back. Very unhappy with this poor level of customer service.

2 de abril de 2026
Avaliação não solicitada
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Resposta da Stellisons Electrical

Thank you for your feedback. We’re glad you liked our products and prices, but we sincerely apologise for the delivery team's behavior.

This is not the standard we strive for, and we are addressing this internally. Please reach out to us on 01268 638055 so we can make this right.

Avaliado com 5 de um total de 5 estrelas

Nice people to deal with

Nice people to deal with, informative and accommodating. Competitive pricing and fast delivery, would certainly recommend.

30 de março de 2026
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Resposta da Stellisons Electrical

Thank you so much for your fantastic 5 star review.

Avaliado com 3 de um total de 5 estrelas

What a difference a team makes

Cannot fault Alan in Sales in your Westcliff store as his expertise and knowledge was invaluable to us in selecting the right freezer for our garage. Going by the picture online and how the door hinge is usually on the right we paid for the door hinge to be on the left. The freezer door when delivered was actually already hinged on the left. The team delivering however didn't know that we were wanting the door hinge on the left and as per instructions changed it. I phoned Alan who immediately arranged for a team to come a week later to change the door back. However this team arrived with poor attitude and clearly didn't want to do the job by saying they were just there on a recall and that the door was on the correct side. I said they either changed the door or took it away. They went off to the van to phone the store. A few minutes later they drove past and shouted out the window to get back in touch with the store. Talk about lack of customer service. They are a disgrace and should be spoken to about customer service. I was all up for having the freezer returned but again Alan saved the day by arranging another team to come out just a few days later that turned out to be the two original guys, Jason and David. What a difference in attitude and professionalism. They changed the door over in minutes taking great care. The were polite and commutative as one would expect. Two good representatives that should be praised and rewarded, as should Alan in Westcliff for his expert handling of the issue.
I'm not going to let the other two unprofessional guys deter me from buying from Stellisons, as easily as it could, but I will certainly ask in future that only professional people deliver to me from now on.

1 de abril de 2026
Avaliação não solicitada
logotipo da Stellisons Electrical

Resposta da Stellisons Electrical

Thank you for your feedback.

We are delighted that Alan, Jason, and David provided such excellent service, and we will ensure they are recognized for their professionalism.

However, we sincerely apologise for the poor attitude of the second delivery team.
This is not our standard, and we are addressing this internally to ensure it doesn't happen again.

We appreciate your continued support and look forward to serving you again.

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