Anytime I need glazing on a pitch or flat roof, sterling build are my first call. Always best value, and excellent customer service. Although I can’t speak for the rest because I only deal with Jamie.... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The initial service was excellent, with fast delivery and no issues. However, the returns process does not match the “hassle-free” claim on the website. While some of the return conditions are rea... Ver mais
A empresa respondeu
Absolutely fantastic experience - we had exhausted all options with both our own builders (and a second building firm we tried just on the off chance!) trying to source a tile that we wanted with no l... Ver mais
A empresa respondeu
I have bought quite a few loft windows from Sterlingbuild over the years, but a friend gave me a Fakro window and l just needed a flashing kit to make it work, l looked online, called to confirm l’d f... Ver mais
A empresa respondeu
Detalhes da empresa
- Fornecedor de janelas
- Fornecedor de Equipamentos para Construção
- Loja de Portas
- Loja de artigos para reforma residencial
- Fornecedor de janelas de PVC
- Loja de materiais para telhados
Escrito pela empresa
Here at Sterlingbuild we specialise in daylighting homes through the supply of high-quality fenestration products and glazing systems. Now part of the JJ Roofing Supplies Group we continue to be committed to providing first class service along with the ease and convenance of being able to purchase through our network of nine branches throughout the South East. With the largest stock of roof windows and roofing materials we're confident we can supply your next project to anywhere in the UK. With a strong focus on home extensions and loft conversions, we are the largest independent retailer of roof windows in the UK and one of the country's largest VELUX stockists. Among the thousands of roof windows, rooflights and doors we sell, you’ll find industry leading brands such as Korniche, VELUX, RoofLITE+, FAKRO, Keylite, and many more. We cater for both pitched and flat roof new build and refurbishment projects by supplying all the necessary pieces you'll need to satisfy your home improvement needs, from flashing and blinds to bifold doors. To discuss any existing order please feel free to contact our award-winning customer support team at cs@sterlingbuild.co.uk or to place a new order, please contact us at sales@sterlingbuild.co.uk You can also place an order or chat with our team at www.sterlingbuild.co.uk Thank you for your preference!
Order With Confidence
Escrito pela empresa
- At Sterlingbuild we are committed to delivering the best customer service we can and providing as much value possible.
RoofLITE+ | Budget Friendly Without Compromising On Quality
Shop now from only £198!
RoofLITE+ pitched roof windows combine high quality design with a price suitable for most budgets.
Informações de contato
Unit 6a Riverside Industrial Estate, London Colney, Hertfordshire. , AL2 1DT, Hertfordshire, Reino Unido
- 0208 830 7000
- cs@sterlingbuild.co.uk
- www.sterlingbuild.co.uk
4,2
Muito Bom
474 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 91% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Prompt delivery and nicley packed
16 de julho de 2025
Resposta da Sterlingbuild
Dear Mr Lewis,
Thank you for your review!
We are delighted to see that your experience was positive, and we look forward to serving you again in the future.
Still waiting for delivery after a…
Still waiting for delivery after a week. Said it would be 2 to 3 days
15 de julho de 2025
Resposta da Sterlingbuild
Dear Mr Rudland,
Thank you for taking the time to review us.
Firstly, we apologise for the misunderstanding: as per the order confirmation, all delivery times on the website are estimates.
We are expecting the flashing kits from Velux tomorrow, 23.07.2025.
Once these have been received, we will dispatch them for next-day premium delivery, as per our Customer Service confirmation sent to you on 17.07.2025
Please respond to that chain for any further inquiries on this matter.
We appreciate your order, and we hope to serve you again in the future.
Fast and efficient service.
20 de junho de 2025
Resposta da Sterlingbuild
Dear Megan,
Thank you for your review!
We are delighted to read that your experience was positive, and we look forward to serving you again.
Done the job exact
18 de junho de 2025
Resposta da Sterlingbuild
Dear Mr Davies,
Thank you for your review!
We are delighted to read your job went off without a hitch, and we look forward to serving you again in the future.
Resposta da Sterlingbuild
Dear Clive,
Thank you for your lovely review!
We are delighted you have received all you needed, and we look forward to serving you in the future.
No information when item was to be…
No information when item was to be delivered, now delivery has been put back a day , got a builder waiting.
17 de junho de 2025
Resposta da Sterlingbuild
Dear Peter,
Thank you for your feedback.
We apologise for the lack of communication, and we look forward to being able to serve you better in the future.
Great customer service
Sabir offered great customer service throughout - from quote through to delivery.
Delivery didn’t arrive on the scheduled date but was with us early the next morning
11 de junho de 2025
Avaliação não solicitada
Resposta da Sterlingbuild
Dear Ros,
Thank you for taking the time to review us!
We are delighted to read your experience was positive, and we look forward to serving you again.
No flexibility in returns
Ordered wrong product and no flexibility on returning, despite putting back in box neatly.
30 de maio de 2025
Resposta da Sterlingbuild
Dear Simon,
Thank you for your feedback.
Having investigated this, I can see that the Customer Service did explain why the return could not be processed, and that the guidelines we are bound to follow are clearly stated in our T&C.
I appreciate this is frustrating, and we hope to serve you more successfully in the future.
Great company very competitive
Great company to deal with there prices are very competitive and there after sales team are very good and deal with enquiries quickly and efficiently. Will definitely use there services again.
3 de junho de 2025
Resposta da Sterlingbuild
Dear Allan,
Thank you very much for leaving your feedback, and for your lovely words!
We are pleased to see your experience was positive, and we look forward to serving you again!
Ordered flashings 3-6 day leadtime
Ordered flashings 3-6 day leadtime, just found out they weren't in stock and being ordered from velux. Need to be clearer, could have got them in 2 days from another supplier
3 de junho de 2025
Resposta da Sterlingbuild
Dear Mr Webber,
Thank you for the feedback. We apologise for the inconvenience this delay has caused you and have escalated this to the website team so the lead times on the website are updated.
We have received your flashing kits from Velux yesterday evening, and will despatch them via courier today to be delivered tomorrow. It will be our care to make sure you receive all tracking details via email as soon as possible.
We apologise for the delay, and hope to serve you again in the future.
Great service
Great service, fast delivery aswell, Customer service was good which is always a bonus.
31 de maio de 2025
Resposta da Sterlingbuild
Dear Sean,
Thank you for your lovely review! We are very proud of our Customer Service team, and read with delight that your experience was positive! We look forward to serving you again in the future!
Good Buying Experience
Easy to order from web site. Competitive prices and very quick delivery. Pleased with quality of item ordered.
Will happily use again.
23 de maio de 2025
Resposta da Sterlingbuild
Dear Kay,
Thank you for taking the time to review us, and thank you for your lovely feedback! We are delighted that your experience was positive, and we look forward to serving you again!
Fast and fair price
29 de maio de 2025
Resposta da Sterlingbuild
Dear Mr Jinks,
Thank you for your lovely review! We are delighted your experience was positive, and we look forward to serving you again!
Jamie has been extremely knowledgeable…
Jamie has been extremely knowledgeable and helpful. Makes the process of ordering very easy.
5 de junho de 2025
Avaliação não solicitada
Resposta da Sterlingbuild
Dear Customer,
Thank you for taking the time to review us, as we value all feedback! We are delighted Jamie was able to support you in your purchase, and we look forward to serving you again!!
Resposta da Sterlingbuild
Dear Mr T,
Thank you for taking the time to review us!
We hope everything was satisfactory and look forward to serving you again.
I ordered 2 items
I ordered 2 items, only 2turned up on the day of the delivery and though I rang 2 times no one could tell me when I would receive the missing item and twice they said they ring me back and failed to do so
And when the item finally arrived it was damaged
22 de maio de 2025
Resposta da Sterlingbuild
Dear Mr Crocker, we regret to read that your experience wasn't positive. We take all feedback very seriously, and after investigating we have come to the following conclusions:
Having ordered one window and one flashing, you received the flashing kit on 27.05 and spoke to our Customer Service team at 1523. They assured you that they would contact you back as soon as the courier service, DX, located the missing window. I can see this was escalated for searches on 27/05 at 1538, and then again at 08:23 on 28/05. You then called again on 28.05 at 11:54 and asked for an update again. The team responded that they would update you as soon as the search for the missing item yielded any result from the courier, and re-escalated for the third time at 12:10 on 28.05. Their back and forth with the courier continued until 29.05 at 10:11, when your item was located and sent out for same-day delivery, which I am given to understand happened on 29.05. You were updated via email by the Customer Service team on 29.05 at 10:19, 8 minutes after receiving the update as per your request.
I can also see the damages that occurred were fixable by yourself, and the team refunded your delivery charges as a Good will gesture.
I appreciate the frustration these delays can cause, but in this case the team went beyond their remit to advocate for you and maintained their promises, as they had assured you you'd be updated as soon as the courier gave us confirmation, as per both conversations.
We are sorry these inconveniences warranted a negative review, and hope to serve you again in the future.
Missing a part on item I’ve ordered.no…
Missing a part on item I’ve ordered.no response back
7 de maio de 2025
Resposta da Sterlingbuild
Dear Damien,
Thank you for your feedback, we take all reviews seriously.
I can see your enquiry was inadvertently classified as spam by our firewall. I will make sure it is dealt with first thing in the morning.
We appreciate your patience and we will be in contact tomorrow.
Quick postage and well packaged 👍
7 de maio de 2025
Resposta da Sterlingbuild
Dear Mr Gaskell,
Thank you very much for taking the time to review us! We are delighted to read you had a positive experience, and we look forward to serving you again in the future.
Delivery time advertised was in reality…
Delivery time advertised was in reality double ordered on Tuesday when I hadn’t heard anything phoned on Friday was told delivery scheduled for following Wednesday sales person said they would speak to delivery team and try to bring forward but on the Monday my confirmed delivery date was Friday 9 working days later,would not recommend.
13 de maio de 2025
Resposta da Sterlingbuild
Dear Mr Colin,
Thank you for taking the time to leave this review, as we take all feedback very seriously.
I appreciate that the situation with delivery is frustrating, but I want to assure you our team has gone to the extent of their remit to obtain the suntunnel from the manufacturer as fast as possible.
Sadly, due to delays beyond our control, we were unable to maintain the estimated delivery date. I completely understand your disappointment, but I want to assure you we will continue to learn from these scenarios and we will continue improving our communication with our esteemed customers. We hope to serve you again in the future.
Excellent Customer Service
Have used Jamie for many years at Sterlingbuild then JJ Roofing. Always received excellent service all round.
1 de maio de 2025
Avaliação não solicitada
Resposta da Sterlingbuild
Dear Paul and Amanda,
Thank you for taking the time to review us!
We always appreciate our long-standing customers renewing their fate in us, and we look forward to many more occasions to cooperate!
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