STIHL Incorporated Avaliações 28

Stihl products are mediocre at best and their customer service is even worse. I purchase a BG 86 leaf blower from the Mandarin Ace Hardware in Jacksonville, FL because they not only sold Stihl products but they also serviced them. I took my BG 86 leaf blower in for repair because it wouldn't start very well and it didn't have any power until it ran for a few minutes. The Stihl repairman at Ace in my opinion had an attitude and said that the repair would take two weeks or less but they would first call with an estimate. It has been nine days and I still haven't received an estimate. I attempted to contact Stihl directly but that's a process in itself. I have several Stihl products but tend to favor Echo and Husqvarna products and may be making the switch because of Stihl's poor customer service and slow repair facilities.

I bought this Stihl FSA 56 trimmer in March of 2020.
Keep in mind that it is only used for half the year and every other week.
In April 2023 the cutting head started making a grinding sound then a minute later, stopped spinning altogether.
Upon inspection and removal of the housing covering the motor I discovered that the cheap plastic gear which spins the head was stripped in a few spots, causing the head to no longer spin.
I was a Stihl loyal customer as I own two chainsaws, a hedge trimmer, and this now unusable weed trimmer, my loyalties may be looking for more reliable well built tools.

I received a letter from Stihl on March 30, 2023 explaining there was a recall on my iMow robotic mower and that I had to stop using it immediately until the recall work was completed. On March 31st, I called my Stihl dealer to arrange for the recall work. I got an appointment for April 18. On April 14 I called the dealer to confirm the appointment but was told the parts hadn’t come in yet. I asked when they expected the parts and was told “I have no idea”. I then called Stihl USA to ask when the parts would be available to my dealer and the customer service rep said “Uh, I don’t know” and that was it. Not “we expect them by xx date” or we’ll notify you as soon as they’re available”, just “Uh, I don’t know”. I’ve emailed them twice since then to find out any updates and to ask if they’ll extend my warranty since I don’t have use of the mower. No reply either time. It’s now 6 weeks later and I have no information whatsoever, I still can’t use my iMow, and am spending extra hours every week with my push mower. I’ve been abandoned and ghosted. I own a number of Stihl products and find them to be generally excellent. But this is unacceptable customer service.

Terrible company. I bought a brand new chainsaw (Stihl MS170) and it didn't come with a blade cover. I contacted Stihl and they told me to contact the seller. This chainsaw came in a sealed box and it's not the sellers fault I wasn't provided with protection. By the way it was an ACE hardware dealer. Here are the emails between Stihl and I...

STIHL:
Dear Mr. Pearson,

Thank you for contacting us at STIHL Customer Service.

We would like to inform you that only official authorized STIHL dealers are responsible for the accessories that are coming with a new purchase. There is nothing we can do about missing parts.

We strongly advise you to contact or visit the dealer via whom you made your purchase.

Thank you for contacting STIHL Customer Service.

Kind regards,

STIHL Inc.
536 Viking Drive
VIRGINIA BEACH, VA 23452
USA

ME:
Y'all really can't send me a chainsaw blade cover?? It's what, $1 from China then Stihl charges $10 for it. Ok, that's cool. I'll be sure to share my experience with Stihl customer service all over the internet. I've asked multiple companies for small things missing or broken parts including Warn, Craftsman, John Deere and not a one sent me back to the "buyer". This won't be forgotten. Just another greedy company.

I have been running chainsaws for 40 years. I purchased the Stihl 260 pro and while it might be a decent saw for power and weight it’s not something to brag about, there are faster saws…. First of all the gas cap is ridiculous, seriously go back to the screw in types! half the time it locks into place by sheer luck the other half it’s just frustration and I literally use my multi tool most of the time to seat it. How many more times am I gonna end up with gas on my boots because of this stupid cap. Also the oil cap ever so slowly leaks so when the side sitting in your case for a couple of weeks you end up with excessive bar oil whats up with that?? I Went ahead and purchased a brand new gas cap and a brand new oil cap but what a waste of money it’s terrible terrible engineering went into this Design. The other thing is that plastic cover to protect the filter. Every once in a while in the middle of sawing, for some reason the cover comes off again poor design. Obviously I’m hitting that dumb little black lever with a part of my body and then the cover slides up.. I will never buy another stihl again until they re-design the gas cap and front plastic cover.

My husband and I purchased a Stihl chainsaw late last year. We previously had a husquarvana for 20 years. We decided to try your product because of its reputation. All.i can say, is that we are deeply disappointed. We bought it at Williams Lumber in Hudson and it's been nothing but trouble. This last time, my husband was out cutting a tree and the chainsaw just locked up.on him. I saw it! He brings it in to this guy at the store, who was very unprofessional. My husband calls him few days later and he's told that you won't cover it Because of human error. Seriously?? He's been
clearing property for over 20 years. He's a very competent man. We took a chance on YOUR product. Call me old fashioned but I strongly believe that good business means that you do right by the customer. Instead you blindly take the word of the guy at the store. When we purchased this, we even bought extra oil mixture to extend the warranty another 6 months. We both feel so.let down and disappointed because this is our hard earned money to buy YOUR product and this is what we get in return? I believe that good business often comes from treating your customers right. Dont you want more business? If you took care of this, I'm telling people about it and I'm bragging about the level of service from.your company. Isn't that good PR? Isn't this how business should go? Unfortunately, you have now lost a customer. I can't refer anyone to williams lumber in Hudson, let alone give your product a good rating in any way. I will tell my story to as many social media outlets as possible so that someone else does not fall victim to the same situation. Very, very disappointing.

Had Stihl products referred to me by a friend based solely on the name, without experience.
I made the hug mistake of purchasing a Weed Whacker, Chain Saw and Leaf Blower and have experienced problems immediately from the stores.
None of these are dependable and seldom start or keep running.
These are new items. Take them back to the shop and get service charges of $60, for issues that should never have occurred. New items never used !
Change spark plugs, purchase the purest of fuel; use fuel additives. No start and will not continue to run. two years of the same.
This manufacturer is very overrated and people purchase because the name sounds VERY STRONG and Dependable, far from that.
I am taking these three to the curb for trash pickup; the have been nothing but JUNK; factually, to use the vernacular, Stihl is junk and will never purchase this product again or recommend to anyone.

I bought a MS311 chainsaw in May. By July the piston had frozen and it was unusable. The Stihl technician and retailer I bought it from all gave me different stories at different times and long story short, they refused to honor their warranty. I guess it's buyer beware with Stihl, which I will be for the rest of my life.